Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Leggi di più
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Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Leggi di più
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Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and... Leggi di più
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Leggi di più
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Dettagli dell'azienda
Informazioni su Plum Play UK
Scritti dall'azienda
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informazioni di contatto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Regno Unito
- plumplay.co.uk
3,4
Nella media
3K recensioni
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Ordered the 6 foot wave slide as my…
Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and it was filthy and damaged in several areas (big scuffs and scratches). I’ve submitted two tickets in the last week and absolutely no form of response other than an automated email. The slide was £90 with delivery, first time using this company and I’m extremely disappointed.
20 luglio 2026
Non scritta su invito
Nothing plum about this company
Placed order 10 days ago and still not received.
No correspondence even tho I’ve contacted them in the requested manner.
The ad says up to 5 days for large items and still I wait!!
This is intended as a birthday gift for my child but looks like it won’t materialise.
My advice, choose another vendor!!!
22 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hi Bam,
We're so sorry for the distress this caused, especially with it being intended as a birthday gift. This isn't the standard of service we want to provide, and we understand how frustrating the delay and lack of clarity must have been.
We have been in touch with you directly and are pleased that your replacement delivery arrived safely on Friday, in time for the birthday.
We're really sorry it took a new order to get there, but we're glad we could put things right in the end.
Thank you for your patience throughout, and we truly hope your child had a wonderful birthday.
Kind regards,
Plum Play Review Team
Originally didn’t have the greatest of…
Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues.
But then I received a phonecall from Emma who not only resolved the issue but restored my faith in this company.
I would now purchase from this company again in the hopes that my issues were just a ‘one off’ with a product.
Thank you again Emma for your help.
17 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hi Korey,
Thank you so much for taking the time to update your review. We're really sorry your initial experience wasn't what it should have been, but we're glad Emma was able to put things right for you.
We've identified the cause of the issue with your product and have taken steps to prevent it happening again. We really appreciate you giving us the chance to make it right, and we'd love to welcome you back as a customer.
Thanks again for your patience and for the kind words about Emma, we’ll be sure to pass them on.
Kind regards,
Plum Play Review Team
Awful company
Awful company, received swingset which had severe cracks in the wood which we were told was normal, we were told a replacement would be sent which we waited and waited for so in the end asked for a refund and for equipment to be picked up, this was in the end picked up on 26/6/26 and after many more emails to which a lot we received no replies, we finally received a refund on 16/7/26.
The only way to contact this company is by email which really isn’t great when you don’t receive a reply.
Steer clear !
16 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Hayley,
We're very sorry to read about your experience and appreciate you taking the time to share your feedback.
We take product quality and customer service very seriously, so we're disappointed to hear that you experienced issues with your swing set and that you were unhappy with the communication throughout the process.
At present, we have been unable to locate your ticket in our system based on the information provided in your review. We'd really like the opportunity to investigate this further and understand what happened. Please contact us with your name, order number, or the email address used to place your order so we can locate your records and look into this in more detail.
We sincerely apologise for any frustration or inconvenience caused and appreciate the opportunity to review your experience.
Kind Regards
Plum Play Review Team
Ordered in good faith
Ordered in good faith
Item wasn't delivered following notification. Chased item and was told I would get information, information didn't come. A partial delivery arrived and delivery driver said something was broken? Again, nothing from seller. Asked seller to resolve and became so frustrated at inability to resolve we asked to cancel. This was agreed and items were collected. More than two weeks on we still await a refund. The whole experience has taken PLUM PLAY over a month and a half so far and we are still awaiting return of our funds so we may purchase the item elsewhere. Sadly this was to be a child's present and we feel very very upset by our experience and would certainly never use this company ever again.
26 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Dear Stuart,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've had.
What you've described — from the delivery issues and damaged item, to the delay in communication and now the wait for your refund — falls well short of the standard we aim to provide, especially for something as important as a child's present.
We can confirm that a full refund has been processed today.
We're genuinely sorry for the frustration and time this has cost you, and we hope you'll give us the opportunity to provide a better experience in the future.
Thank you again for your patience, and we wish your family well.
Kind regards,
Plum Play Review Team
Customer service
I oredered some parts on next day delivery and over a week later I have still not recived them. Queries addressed to their agent Katya are answered in a robotic fashion (I presume this is AI) and don't answer the question. There is no telephone number or live chat - avoid!
3 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Eilish,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand how frustrating this delay must have been.
After looking into your order, we can see that your payment has now been released, and we'll get your order sent out to you as soon as possible.
We do advise customers to let us know once a payment has been made, as some payment methods can occasionally be delayed or held for verification, and notifying us allows us to investigate and process the order more quickly.
We apologise for any frustration caused by our responses and appreciate your comments regarding our communication. Your feedback is valuable, and we'll take it on board as we continue to improve our service.
Thank you for your patience, and we hope you'll give us the opportunity to provide a better experience.
Kind Regards,
Plum Play review team
Why include permanent paints with a children’s toy?
I ordered a mud kitchen for my grandchildren, the kitchen arrived and looked good it included paint pens that I have since found out are not washable! Why would a toy specialist include permanent paints with a children’s toy - without any warning on the paints or the website.
I now have children’s hands stained with paint, a stained patio, pink stained mud kitchen.
I did email the company before posting and have not had a satisfactory response so warning others.
5 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Janice,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns like this very seriously, and we have reached out to you on the same email chain to discuss this further and investigate the issue with you. As part of our investigation, we've also asked if you could provide some photographs and have offered to arrange a prepaid return of the paint pens so that we can inspect them, as this is not something we have encountered before.
We look forward to working with you to better understand what has happened and hope to resolve this matter with you as quickly as possible.
Kind Regards,
Plum Play review team
Really easy to put together
Really easy to put together. The wood is split from the get go, so I will have to ensure the swing is covered in winter.
The hardware is good, the two big brackets aren't a tight fit. I'm going to release the bolts and refit with the swing upright.
The grandchildren love it.
19 giugno 2026
Risposta di Plum Play UK
Hello Mark,
Thank you for taking the time to leave us your review.
We're pleased to hear that you found the swing easy to put together and that your grandchildren are enjoying it. It's wonderful to know that the hardware and overall product have met your expectations.
We appreciate your comments regarding the timber and fittings. As our products are made from natural wood, some movement, splits and changes in appearance can occur over time, but we understand your concerns and appreciate you sharing your experience.
Thank you again for your feedback. We hope your grandchildren continue to enjoy many happy hours with their swing.
Kind Regards,
Plum Play review team
Fantastic trampoline and excellent…
Fantastic trampoline and excellent build quality!!! 1 missing part of order dealt with immediately and promptly. A pleasure to deal with highly recommended
6 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Sean,
Thank you so much for your fantastic review.
We're delighted to hear that you're pleased with the quality and build of your trampoline, and that our team was able to quickly resolve the missing part from your order.
Providing prompt and helpful support is something we pride ourselves on, so it's wonderful to know that you had such a positive experience.
Thank you for your recommendation, and we hope you and your family enjoy many hours of fun with your new trampoline!
Kind Regards,
Plum Play review team
Disappointing Delivery, Product Quality and Customer Service
Unfortunately, my experience has been extremely disappointing.
We ordered the Plum® Uakari™ Wooden Swing Set – Single Swing, Nest Swing & Climbing Wall well in advance of my daughter’s 5th birthday to ensure it arrived in time. Despite this, the delivery was delayed and the order arrived incomplete, with one pile still missing. As a result, we have been unable to assemble the swing set for her.
To make matters worse, many of the wooden beams arrived with significant splits and damage. In several places the cracks are large enough to fit a finger into. Initially, I was told this was acceptable, before the company later acknowledged that the damage was severe enough to warrant replacement of the affected beams.
Since that acknowledgement, communication has effectively stopped. Despite multiple follow-up emails and attempts to make contact through different channels, I have received no meaningful response for almost a week and the issue remains unresolved.
It’s a real shame because the product looks excellent on the website. However, based on my experience, the delivery process, quality control and, most importantly, the after-sales customer service have fallen well below the standard I would expect.
I cannot recommend purchasing from this company until these issues are resolved.
7 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Lewis,
We're very sorry to hear about your experience and apologise for the disappointment and frustration this has caused, especially as the swing set was purchased for your daughter's 5th birthday.
We understand how upsetting it must have been to receive an incomplete delivery and discover concerns with the condition of some of the timber, particularly when this prevented you from assembling the swing set in time for such an important occasion. We also appreciate how frustrating it is to be waiting for updates while trying to get the matter resolved.
We have looked into this but unfortunately cannot locate your order or support ticket on our system. If this issue is still unresolved, please reach out to us again and address your message for the attention of Courtney, including your order details, so we can investigate this as a priority and assist further.
We apologise again for the inconvenience caused and thank you for bringing this to our attention. We look forward to the opportunity to put this right.
Kind Regards,
Plum Play review team
Fantastic company and product
Fantastic company and product, from start to finish, great delivery, everything arrived safely, all boxes intact, delivered when it said it would, too time to figure all things out but went together very smoothly, very sturdy and my grand daughter loves it, would recommend 100 per cent
19 giugno 2026
Risposta di Plum Play UK
Hello Pauline,
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience from start to finish, from the delivery arriving safely and on time to the smooth assembly process. It's wonderful to know that you found the product sturdy and that your granddaughter is enjoying it.
We really appreciate your recommendation and your kind words about our company and products. We hope your granddaughter enjoys many happy hours of fun with her new play equipment!
Thank you again for choosing Plum Play.
Kind Regards,
Plum Play review team
Grateful
My previous review was unfair and I have had my faith restored
Plum customer service and new replacement were nothing sort of the highest quality and professionalism
AND BIG SHOUT OUT TO EMMA
Many thanks
3 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Steve,
We're very sorry to hear about your experience and apologise for the disappointment caused.
We understand how frustrating it must have been to receive an item that was not as expected, particularly with the incorrect slide size and concerns around the condition of the product on arrival. We appreciate how disappointing this would be, especially after ordering a new item.
This is not the standard of quality and service we aim to provide. We are pleased to see that this matter has now been resolved, although we recognise that this does not undo the inconvenience you experienced.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Lack of information and communication. Poor deliver and missing items. Unacceptable
Ordered weeks ago. No delivery update or feedback. Product still hasn’t arrived. Requested information on delivery and when this would happen nearly a week ago and still no feedback. Essentially taken our money and nothing has arrived. Nobody gets back to me. I’m going to have to request a refund.
They have replied to this feedback saying that the matter is now resolved. It is not. The product arrived weeks after ordering without any warning or communication with parts missing. Now waited a further two weeks and still missing parts have not arrived and no idea as to when they will arrive. I got an email saying it would be within 3 days - that was a week and a half ago. They are slow to respond - if they bother responding at all. I have now demanded a refund and still no feedback from them.
19 giugno 2026
Risposta di Plum Play UK
Hello Sally,
Thank you for the update, and we're sorry that our previous reply said this was resolved when it clearly wasn't from your side. That shouldn't have happened, and we understand why it added to your frustration.
We're glad to confirm that you now have the complete product and have received a 50% refund. We're sorry it took this long, with missing parts, delayed responses, and updates that didn't match what you were actually experiencing. That fell well short of the service you should have received, and we're taking this on board to improve how we communicate during delivery issues going forward.
Thank you for your patience throughout, and for giving us the chance to put this right.
Kind Regards,
Plum Play Review Team
Shocking customer service
This company’s customer service is an absolute joke after our £300+ order arrived complete battered and smashed it proved very difficult to get in contact with them when I finally got a reply they sent out spare parts for the piece broken and damaged then then arrived in a similar state with the slide containing huge scrape and scratches that are really deep into the plastic making it sharp … I’ve still yet to get another response for them and the slide will now not be built in time for my child’s birthday , you can’t contact them over the phone and I emailed them over a week ago
1 luglio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Katie,
We're very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this caused, especially with the product being intended for your child's birthday.
We understand how upsetting it must have been to receive your order in a damaged condition, and then experience further issues when replacement parts also arrived with damage. We also appreciate how frustrating it is to be waiting for updates while trying to get the matter resolved, particularly when there is a special occasion involved.
This is not the level of service we aim to provide, and we're sorry that your experience fell short of the standards we set ourselves. We are glad to see that this has now been resolved, although we appreciate that this does not undo the inconvenience and stress you experienced along the way.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Risposta di Plum Play UK
Hello Jess,
We're sorry to hear that you feel you haven't received a response and apologise for any frustration this has caused.
We can see that our Customer Service Manager is currently in contact with you regarding your delivery and is keeping you updated with the latest information. We appreciate your patience while this is being looked into and understand how important it is to receive clear and timely updates.
We will continue to monitor the progress of your delivery and ensure you are kept informed until this matter is fully resolved.
Thank you for your understanding.
Kind Regards,
Plum Play review team
Helpful customer services, great playset
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She truly went above & beyond!
The kids love the playset and I would happily purchase from Plum Play again :)
30 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hi there,
Thank you so much for your lovely review.
We're delighted to hear that Kaya was able to help resolve the issues with your playset and support you with ordering the replacement parts. We'll be sure to pass on your kind words to her — she'll be thrilled to know that her help made such a positive difference.
We’re sorry to hear that your playset was damaged by the wind, but we're so pleased that we could help get things back on track and that the kids are enjoying it.
Thank you again for your recommendation and for choosing Plum Play. We hope your family enjoys many more hours of fun with your playset!
Kind Regards,
Plum Play review team
Wobbly start but they came through in the end
Making initial contact with customer service was not easy. There's no phone number or email address and I had to go through a bot to begin with. However, once I got to communicate with a real person, things started to improve. I needed a replacement leg for one that had been sawed through (long story) and they can only replace them as a pair. That said, once we worked out what was needed, they got on with it and arranged the replacement. Disaster however, as I'd got the measurement wrong. Without a second thought tho, they immediately offered the right length to be delivered, at no extra charge. I was not expecting that and it meant a lot.
29 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello William,
Thank you for taking the time to leave such a thoughtful review.
We're pleased to hear that, once you were in touch with our Customer Service team, they were able to help and work with you to find the right solution. We're especially glad we could quickly resolve the issue with the replacement leg after the measurement mix-up.
Thank you again for your kind words and for giving us the opportunity to help. We hope everything is now back up and running, and we appreciate your support.
Kind Regards,
Plum Play review team
2 in 1 swing set
bought a 2 in 1 swing set, every piece of wood has as had wood filler applied some a little then other alot. then my child used the baby sit for no more than 5 minutes and 5 out of 6 plastic rivets that hold the straps in place have failed making it unusable and not safe. Very poor quality for a high value item.
27 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Alistair,
We're very sorry to hear about your experience and sincerely apologise for the disappointment this has caused.
We understand your concerns regarding both the appearance of the timber and the issue you experienced with the baby swing seat. Safety is our highest priority, so we're particularly sorry to hear that the plastic rivets failed after such limited use.
Thank you for taking the time to share your feedback. It has been passed on to the relevant teams as we continue to improve our products.
Kind Regards,
Plum Play review team
Great after sales service
The company had great communication from the moment we ordered, we had fast delivery too. When we encountered a few broken springs. We contacted their customer service as we wondered if we had incorrectly set up the trampoline. Plum Play quickly responded to my question and replaced all the spring for us to ensure safety . I could not have asked for more, it is some of the best customer service I have ever received. Thank you
6 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Nicola,
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with both our delivery and Customer Service team. It's great to know we were able to respond quickly to your query and provide replacement springs to ensure your trampoline could be used safely.
Customer safety and satisfaction are incredibly important to us, so your kind words mean a great deal. We'll be sure to share your feedback with the team—they'll be thrilled to hear it.
We hope you and your family enjoy many hours of fun on your trampoline. Thank you again for taking the time to leave us such a fantastic review!
Kind Regards,
Plum Play review team
AVOID - scam
Like others have said, this is a scamming dishonest company.
Send the wrong colour slide, broken and covered in scratches. No packaging at all, just as it comes. When I complained they expected me to post it back at my own expense, and said they would only refund the cost of the product if it arrived in perfect sellable condition (when it hadn’t arrived like that!). I said I would raise a fraud complaint with my bank and they agreed to refund but only sent back the cost of the slide and not the £30 postage. When I complained again they argued they do not refund postage. I again pointed out this was in breach of the law, and raised an issue with my bank. They then said they had refunded it. Two weeks later and this still hasn’t been done but they claim it has. My bank is unable to get a response from them for the fraud claim either. Scam company.
3 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Carys,
We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We understand how upsetting it must have been to receive a slide that was not in the expected condition and was the wrong colour. We also appreciate how frustrating it was to experience difficulties during the returns and refund process, particularly when trying to resolve the matter.
This is not the level of service we aim to provide, and we're sorry that your experience fell below both your expectations and our own standards.
We are pleased to see that this matter has now been resolved. However, we recognise that this does not make up for the inconvenience and frustration you experienced throughout the process, and we sincerely apologise for that.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
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