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Valutata 4 stelle su 5

What I saw when I ordered the part, on your web site, was a genuine Aqualisa part with the Aqualisa name clearly printed on the body of the part, matching the original one I had. The part that came wa... Leggi di più

Valutata 5 stelle su 5

I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Leggi di più

Valutata 5 stelle su 5

What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply... Leggi di più

Valutata 5 stelle su 5

Excellent service, ordered an item from the website unfortunately the part No. didn’t match the photo. Call explained they understood, sent a prepaid returns label while they sorted out the website... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture idrauliche
  2. Negozio di forniture per il bagno
  3. Negozio di articoli per il rinnovamento della casa

Scritti dall'azienda

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

471 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(471)

54 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service, delivery as promised. Replacement shower engine ordered at 12.30pm, paid for quick delivery as we urgently needed the part and it arrived by Royal Mail at 9am the following day. Would definitely recommend this company. The price was good too even taking into consideration the additional shipping cost.

27 maggio 2025
Valutata 5 stelle su 5

Quality company!

An absolute amazing company. I brought a new blowtorch 3 years ago and twice it became fault (no fault of Plumb2u) they swiftly replaced it both times for me with no questions asked. Thank you!

30 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Impressive Service

Easy to order, good stock availability, fast despatch and next day delivery (unexpected).
Haven't fitted the three sets of taps that I ordered yet, but hope they are as positive as the service received.

24 aprile 2025
Valutata 1 stelle su 5

Items were purchased not delivered

Items were purchased, shipped directly from the manufacturer. The item was left outside, didn’t know it was even delivered when I checked in with plumb 2 u they provided me pictures of it being left outside. Upon inspection the items were not there. I had raised for further investigation, I got an email saying it was signed for, signature was not my signature and no pictures of anyone present.

Refund hasn’t been issued but investigation with the suppliers has been initiated. Full fraud and careless delivery.

I understand it isn’t plumb 2 u’s fault but I have purchased it through them so reimbursement should be given by them and should ensure a reliable delivery is made.

23 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Very helpful once contacted!

After some difficulty in contacting Plumb2U, they have responded and replaced a faulty item free of charge as well as taking back the old product. They were very responsive and helpful and I would use them again.

1 marzo 2025
Non scritta su invito
Logo di Plumb2u

Risposta di Plumb2u

Hello Sharon,
We are very sorry to hear there is an issue with an item you have purchased from us.

I am unable to find any information on our system by searching your name.

Can you please provide us with your order number or email address and we can contact you to get this resolved ASAP.

Kind Regards
Plumb2u

Valutata 1 stelle su 5

Standard delivery useless

Standard delivery useless, advertise 2/3 days Royal Mail, give you a tracking number, then after 4 days royal mail says expecting the item, be delivered by 48 hours once received which would make it 6 days.

4 aprile 2025
Non scritta su invito
Logo di Plumb2u

Risposta di Plumb2u

Hello Robert,
Thank you for your feedback, though I am sorry to hear its taken longer than expected for Royal mail to deliver your parcel.

I can confirm we dispatched your order on the same day that you ordered it, and unfortunately it looks like it was held up within the Royal mail network which has resulted in it arriving to you late.

Very sorry for any inconvenience caused.

Kind Regards
Plumb2u

Valutata 5 stelle su 5

Top notch customer service!

Was in a hurry for 2 pump bodies. I ordered the wrong ones by accident on Thursday evening online and sent an email to the contact address to explain. I received a response email at 10.49am the next day to confirm the order had been amended and still received the parts the next day. Absolutely top notch service, thank you very much.

22 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

5 star customer service

I needed to order a tool for a boilermag unit and some washers which I did using the free standard delivery Wednesday evening online.
Unfortuneately my Boilermag unit started to leak after placing the order and late in the evening.
I phoned Plumb2U the following morning at 9am , Thursday to ask if I could change to express.
I was so impressed with how Martin went and found my order and offered to change it to express especially as it had already got the standard postage label if I paid the additional fee which I was only to happy to do.
He then very kindly emailed me the Royal Mail 24hour tracking number and made sure my parcel was relabelled then updated the online order as well.
It arrived just after 10am this morning, Friday, the other side of the country to Plumb2u and my plumber changed the washer with the new tool at 11am.
It is very rare to get such amazing customer service and empathy about my leaking heating system.
I shall be using this firm when I need plumbing kit for the future and will recommend to friends.

20 marzo 2025
Non scritta su invito

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