Planthood Recensioni 

5416
•
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

It is a delight to get home from work to a box of delicious meals! Food options are varied, creatively put together, and value for money. All the boxes I have received so far, have more than met my e... Leggi di più

Valutata 5 stelle su 5

Had our first order and all the ingredients are fresh and unprocessed as possible. Easy to prepare, great fresh sauces. The meals are really filling so we don’t go snacking in the evening for unnece... Leggi di più

Valutata 3 stelle su 5

The recipes are great but not a huge amount of GF options The reason for the 3 star review is as simple as there being no printed meal cards - just a QR code - can I not even be off my phone wh... Leggi di più

Valutata 5 stelle su 5

The range of recipes is incredible. So creative and special. It’s like eating in a restaurant at home. The finishing touches of toppings and sauces add so much interest to the dishes and take them to... Leggi di più

Dettagli dell'azienda

  1. Servizio di ordini alimentari online
  2. anche in
  3. Consegna di pasti a domicilio
  4. Produttore di alimenti

Scritti dall'azienda

Healthy plant-based meal kits, prepared by chefs and delivered to your doorstep.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 72% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(5416)

850 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Tasty and nutritious.

I found the food to be fresh,delicious and easy to prepare,somewhere between preparing it yourself from scratch and a ready meal!
Portiion sizes are very generous and the customer srvice is excellent

2 settembre 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi Elizabeth,

Thank you for the lovely review. You’ve described exactly what we aim for: the satisfaction of cooking from scratch, with the convenience of having the time-consuming preparation taken care of.

We’re pleased you enjoyed the generous portions and received great support from our team. Thank you for choosing Planthood 🌱

Rose

Valutata 5 stelle su 5

Delicious easy to prepare meals

Delicious easy to prepare meals. Been having Panthood for the last 4 weeks and every meal has been lovely. Good variety of meals to choose from on a weekly basis.

1 settembre 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi there,

Thank you for the lovely review. We’re delighted that you’ve enjoyed every meal over the past four weeks and are finding plenty of variety each week.

Thank you for choosing Planthood 🌱

Rose

Valutata 5 stelle su 5

Love that some of our meals are meat…

Love that some of our meals are meat free as feel we eat too much meat. Also cooking with foods I’ve not eaten before and enjoying them. Lots of variety and healthy meals which are quick and easy to prepare.

1 settembre 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi Mehi,

Thank you for the lovely review. We’re so pleased the meals are helping you enjoy more meat-free options and discover ingredients you have not tried before.

It’s great to hear you are enjoying the variety and finding the meals healthy, quick and easy to prepare.

Thank you for choosing Planthood 🌱

Rose

Valutata 5 stelle su 5

Very tasty, healthy food and so easy to prepare...…

We tried Planthood with the main aim of having more vegan food in our diet without having to find our way around dairy free ingredients and recipes ourselves. It achieved that fully from the outset with delicious flavoursome meals. The added benefit of not having to spend lots of time and energy deciding what to have for dinner, buying ingredients and spending lots of time preparing was an added benefit and a real bonus! We're in it or the longterm now and so pleased we tried it.

30 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

The food is incredibly tasty

The food is incredibly tasty - I'm really impressed by how flavoursome each dish is. Usually very easy to prepare, but also full of fresh, healthy ingredients. I love it!

24 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Very good

I have been using planthood off and on for several months and all the meals are great. I am not plant based but the meals looked so good I wanted to try them and haven’t been disappointed. I could easily go plant based if I ate their meals all the time . I’ve tried many recipe boxes and prepared meals and would choose planthood out of all of them. Only slight downside is that sometimes the vegetables don’t seem the freshest and can go bad before end of the week.

26 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Love my subscription

Love my subscription; the sauces are absolutely delicious, and the dishes are pretty straightforward to put together. Healthy eating made simple- thanks, PH! :)

25 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Planthood service and food is top notch!

Planthood customer service is brilliant and their food is phenomenal. I can confidently order meals knowing that they will be restaurant quality. The sauces and topping are better than any other food I’ve ever had including highly regarded restaurants. Even better, I get to play a little part in cooking it. I love cooking and eating great food, so this is the ideal option for me! I order 3 meals every week and as they are just for me, I refrigerate or occasionally freeze for another day. If I am expecting guests, I order extra meals. It’s really flexible that way.

25 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

By far the best recipe food boxes

By far the best recipe food boxes. Delicious meals my family enjoyed, excellent quality ingredients, we won’t be ordering from anywhere else now.

Also their customer care was amazing, I needed to change something and they went above and beyond.

20 agosto 2026
Non scritta su invito
Valutata 3 stelle su 5

Great product but pricing not transparent

Great product but pricing not transparent - cancelled because I realised I never got an email receipt confirming what I had been charged and when. Then logged in to find it looked like my second box was going to be charged at full price even though I signed up under the "30% off for your first 4 weeks" offer.

22 agosto 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi there,

Thank you for your feedback, and we’re really pleased to hear that you enjoyed the product. We’re sorry, however, that you felt the pricing and subscription information wasn’t sufficiently clear.

We would like to clarify that we do send an order confirmation email each time an order is successfully processed. This includes a breakdown of the meals selected, the amount charged, when the payment was processed, and any promotional discount applied to the order.

If you signed up using our 30% off your first four qualifying boxes introductory offer, the promotional discount is applied to each of those qualifying boxes. We appreciate that the standard pricing displayed within the account may have caused some confusion about what would actually be charged for your next delivery.

For upcoming deliveries, customers can also view and manage their scheduled boxes through the Upcoming Box Portal, where upcoming delivery information and meal selections are available before the relevant cut-off.

We’re sorry that this information wasn’t clear enough during your experience with us, and we appreciate you highlighting it. We’re continually reviewing how subscription and pricing information is presented so that customers can easily understand their upcoming deliveries and charges.

If you’d like us to review your account and confirm exactly what was charged and which discounts were applied, please contact our Customer Success Team at support@planthood.co.uk, and we’ll be happy to look into this for you.

Thank you again for your feedback and for giving Planthood a try.

Best wishes,
Rose

Valutata 5 stelle su 5

Fantastic

Fantastic, easy to make, delicious plant-based food. Much better than the frozen plant-based meals available from other sources (I have tried them all). Definitely recommend, as I am a rubbish cook and manage to create the meals that look very similar to the pictures on the recipe instructions.

22 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely love it. And I’m not vegan! Give it a try!

I thought I would give Planthood a try, out of curiosity and as a change from my regular food delivery box. Well, I absolutely love it. I’m not vegan, my family and I are meat eaters (myself less so) but we all love the Planthood meals. I love the flavours, the creativity and the value for money - I find that the meals for 2 can stretch to 4 portions. So one meal for 2 can serve all 4 of us, or I can double up and eat for lunch the next day. Plus, because there’s no meat, the shelf life is much longer. I love the choice of add-ons too. I just love it all!!!!

15 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Very expensive

I ordered as it said my first box free, then I would get 4 boxes at 30% off. The free box did not exist even though it stated allb3 reciepes free on order.
It costs £36 with 30% discount i added up the ingredients separately, if I purchased myself it came to £21 as had to make it yourself anyway. Total rip off

On trying
The this curry sauce I would purchase this sauce from them really nice. the other 2 recipes one was awful it tasted of vinegar and the other was bland and dry.
We had green beans with black on them, a carrot that was floppy.
Wasted a lot of money and time with this purchase.

20 agosto 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi Sharon,

Thank you for your feedback. We’re sorry that the wording of the introductory offer caused confusion.

To clarify, the promotion was 30% off each of your first four qualifying boxes. The “Your First Meal is On Us” messaging refers to the value of the savings being equivalent to at least one individual meal serving, rather than an additional free box.

For a standard 2-person, 3-meal box at £45, the box contains six individual servings at £7.50 each. A 30% introductory discount saves £13.50, which is greater than the cost of one individual serving.

We completely appreciate, however, that the way the offer was presented could have been clearer. When you contacted us, we discussed this with you directly and offered a gesture of goodwill.

Regarding value, our pricing reflects more than the individual retail cost of the ingredients, including portioned ingredients, recipe development, preparation, packaging and chilled delivery directly to your door. We do appreciate that customers will naturally make their own assessment of whether a meal-kit service represents good value for them.

We’re glad to hear that you found your first meal very tasty, and we genuinely appreciate the feedback you’ve given us about how the introductory offer was communicated.

Best wishes,
Rose

Valutata 1 stelle su 5

Terrible customer service and…

Terrible customer service and completely avoidable food waste

Really disappointing experience with Planthood, and ultimately one that has caused us to cancel our subscription.

We received notification of an upcoming delivery shortly before going away for 10 days. As soon as we realised the delivery would arrive while we were away, we contacted Planthood and asked them to cancel it, postpone it or redirect it.

Their response was essentially that we were too late because the order had already passed their internal production cut-off.

We explained that nobody would be at the property for 10 days and that a box of fresh, perishable food would therefore be left outside and ultimately thrown away. Despite this, Planthood said they could not cancel the delivery, redirect it, stop it or refund us. Their suggested solution was that we find a neighbour, friend or relative to take the box instead.

What makes this particularly frustrating is the notification process. If customers need to make changes before a strict production cut-off, surely the reminder should arrive with enough time to actually do something about it. A notification that comes too late to make changes is of very little practical use.

I appreciate businesses have production schedules and cut-off times. What I don’t accept is that there appears to be absolutely no flexibility or escalation process when a customer contacts you promptly and explains that the result will be an entire box of fresh food being left outside for 10 days and going to waste.

After several emails, we were repeatedly given essentially the same explanation rather than a practical solution.

We have now cancelled our subscription. To their credit, Planthood did action the cancellation promptly and confirmed that no further payments or deliveries will be made.

It’s a real shame because we wanted to support the service, but the combination of a poorly timed notification process, inflexible customer service and completely unnecessary food waste has put us off using Planthood again.

Hopefully they review their processes so another customer doesn’t end up in the same situation.

17 agosto 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi Alison and Martin,

We’re sorry that this experience resulted in you cancelling your Planthood subscription, and we completely understand your concern about a box of fresh food potentially going to waste while you were away.

We would, however, like to clarify an important point regarding the notification timeline described in this review, as our records show that advance notice of the upcoming delivery was sent before the order renewed and before the applicable cut-off.

For the delivery scheduled for Thursday, 20 August, our records show that the reminder email “Your menu for Thursday 20th August” was sent on 15 August at 8:30 am.

The order was not generated until 17 August at 3:41 am. This means the reminder was sent more than 24 hours before the renewal was generated, providing advance notice of the upcoming delivery and an opportunity to select meals or manage the subscription before the order entered processing.

The email received on Monday morning was a separate order confirmation, rather than the initial reminder. By the time you contacted our Customer Success Team at 1:47 pm on 17 August, the order had already been generated, and the applicable production cut-off had passed.

Once an order has passed the cut-off and entered production, fresh ingredients have already been allocated, and preparation is underway. Unfortunately, this means we are no longer able to cancel or refund that particular delivery. Our subscription model, recurring deliveries and the applicable deadlines for changing, skipping or cancelling upcoming deliveries are also set out in our Terms and Conditions under Clause 7. Subscriptions, Renewals and Changes, which customers agree to when subscribing/upon checkout of your first order.

We completely appreciate that this did not resolve the practical issue of nobody being home to receive the delivery. Our suggestion of asking a neighbour, friend or relative to accept the box was made specifically in an effort to prevent the fresh food from going to waste, rather than to dismiss your concerns.

When you subsequently asked us to cancel your subscription, this was actioned promptly, and we confirmed that no further subscription orders or payments would be generated.

We’re genuinely sorry to lose you as customers and that we weren't able to reach the resolution you wanted. However, we do feel it is important to clarify that the upcoming-delivery reminder was sent more than 24 hours before the order renewed, rather than only being sent once it was too late to make changes.

We nevertheless appreciate your feedback regarding our reminder and confirmation communications, and this will be taken into consideration as we continue to review and improve the customer experience.

Best wishes,
Rose

Valutata 5 stelle su 5

Absolutely incredible meals and…

Absolutely incredible meals and honestly the best customer service I’ve ever experienced!

The food is delicious, healthy and full of variety. We paused our Planthood subscription for a while, but we missed the meals so much that we’ve now subscribed again. We’ve tried several meal-plan companies, and Planthood has easily been the best.

Although the meals are plant-based, they’re also very versatile. Because we sometimes struggle to eat enough protein throughout the day, we occasionally add some chicken or another protein alongside the recipes. Everything works beautifully together and still tastes amazing.

Their customer service is exceptional, always helpful, prompt and genuinely there whenever you need them. I’ve never experienced another company that takes such good care of its customers.

I’ve seen a few reviews mentioning delayed deliveries, but it’s important to remember that this is down to the courier companies, not Planthood. Planthood always dispatches the boxes on time and does everything it can to help if a courier causes a delay.

Amazing food, delicious recipes and truly outstanding customer service. I couldn’t recommend Planthood highly enough!

19 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Food with a Vibe

These meals give me a warmth and satiety. It is gourmet food in my home kitchen, and the passion for the recipes they show in the descriptions and instructions is contagious. I make every meal a special event now. They just encourage it with how they talk about food in their write ups of each recipe. You can tell they have put their creative energy and love for sharing food into these meal kits.

Having decided to quit animal agriculture products, I needed something delicious for both myself and my husband, which would allow him the pleasure of food while compromising on eating less meat. We both really enjoy every meal, and he never complains that he misses meat or dairy at all. The portion is always ample. We eat it every bite of it too as its just so good.

I get a glow from these gorgeous sauces and the ingredients that I get to prep to put it all together. We are trying foods from around the world, and many are new experiences that I haven’t had the nerve to cook for myself yet. So I feel like I am actually having a culinary learning experience.

I am dreaming of a recipe book by Planthood, or courses, so I can learn to make the sauces from scratch! There is something special about them.

And all the packaging is recyclable! If you want meal kits with a thorough sustainability effort, this is the best. No plastic pots, all recyclable bags.

The choice each week is always a delight. Cannot wait for our next batch.

11 agosto 2026
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più