It is a delight to get home from work to a box of delicious meals! Food options are varied, creatively put together, and value for money. All the boxes I have received so far, have more than met my e... Leggi di più
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Had our first order and all the ingredients are fresh and unprocessed as possible. Easy to prepare, great fresh sauces. The meals are really filling so we don’t go snacking in the evening for unnece... Leggi di più
The recipes are great but not a huge amount of GF options The reason for the 3 star review is as simple as there being no printed meal cards - just a QR code - can I not even be off my phone wh... Leggi di più
The range of recipes is incredible. So creative and special. It’s like eating in a restaurant at home. The finishing touches of toppings and sauces add so much interest to the dishes and take them to... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Healthy plant-based meal kits, prepared by chefs and delivered to your doorstep.
Informazioni di contatto
Bow Triangle Business Centre, Eleanor Street, London, E3 4UR, London, Regno Unito
- support@planthood.co.uk
- planthood.co.uk
4,6
Eccellente
5K recensioni
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Terrible!
Great food but terrible customer service. After taking a break from them due to multiple delivery errors and spoilt food I thought I’d give them another chance. I spent almost £80 on an order which was delivered today. Unfortunately Planthood have sent me the wrong order - so we now have no meals for the next 3 days. The only way I can contact them is via a web form with a 24 hour turnaround or email. Very disappointing.
24 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Julie,
We’re genuinely sorry that we let you down again, particularly after you decided to give Planthood another chance following previous delivery and quality issues.
While our contact form advises customers that responses may take up to 24 hours, our team replied to your initial message within a few hours and continued corresponding with you that day while reviewing the order issue and identifying what had happened. We appreciate, however, that even a prompt response and refund processed could not replace the meals you had expected or prevent the disruption caused.
We fully recognise that the refund does not undo the inconvenience of being left without the meals, breakfasts and drinks you had planned for. This packing error has therefore been escalated beyond your individual complaint, and our wider Production and Fulfilment teams are investigating the issues reported during this delivery period to identify the cause and prevent a recurrence.
We’re very sorry that this was your experience, Julie, and we fully understand your disappointment.
Rose
I've been using planthood now for…
I've been using planthood now for months and I've just increased my order to more meals per week because they are just so good. The food is so delicious, prep is easy but still feels lovely to be part of putting them together. There are some meals I really look forward to coming back on the menu and I order multiple of the same one sometimes because they are just amazing. I've eaten at some amazing places vegan and non vegan and this is some of the best food I've had - flavours, textures, and quality of ingredients are just top notch. Please don't change!
24 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Miriam,
Thank you for such a wonderful review. Hearing that you’ve increased your weekly meals and sometimes order multiples of your favourites is a huge compliment to our chefs and recipe team.
We’re so pleased you enjoy the flavours, textures and the experience of putting each meal together. Don’t worry, we’ll keep doing what we do!
Thank you for choosing Planthood 🌱
Rose
The boxes and product are all good but…
The boxes and product are all good but ahhh, the inflexibility of the service and difficulty of postponing or adjusting orders when away is beyond frustrating.
Even if you miss the cut off by a few minutes (when the boxes are delivered 4 days later) there’s no way of real people stepping in. The automated bot responses that is their customer service is incredibly unhelpful. I’ve used them for a year but now on the look out for an alternative as the customer service has been so poor, sadly.
I can see other responses in a similar vain so genuinely hope they see them and respond with a better system and better, more human customer service.
18 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Agnes,
Thank you for taking the time to share this feedback. We’re pleased that you’ve enjoyed the boxes and meals, but genuinely sorry that managing your deliveries has caused so much frustration.
Having reviewed the case, the subscription was paused with 24 September selected as the resume delivery date. This meant the subscription would resume in time for a box to be delivered on 24 September, rather than remaining paused throughout that date. We understand that this was interpreted differently, and we’re reviewing how the pause and resume process can be made clearer for customers.
Our cut-offs allow us time to order fresh ingredients and prepare each week’s boxes. Once a cut-off has passed and an order has entered fulfilment, changes or cancellations may no longer be possible, even though the delivery itself takes place several days later.
We’d also like to reassure you that our Customer Support team is not an automated bot. We have a small, dedicated team, and every case is manually reviewed and handled by a real person. We do use approved guidance to ensure customers receive accurate and consistent information, but we’re sorry that the responses you received felt impersonal. Your feedback is being shared with the team so we can communicate with greater clarity and make each response feel more specific to the customer’s circumstances.
We’re very sorry to hear that this experience has led you to consider leaving after being with us for a year, and we genuinely appreciate your candid feedback.
Best wishes,
Rose
Planthood,is fresh,fragrant and filling…
Planthood,is fresh,fragrant and filling ,without the bloat,very tasty meals,so easy to prepare and cook,only thing i would change is im singke so a box meals for one person would be fab,ordering is easy they remind you to pick your meals in time for the next bix,delivery is great too.
22 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Brenda,
Thank you for your lovely review. Fresh, fragrant and filling is exactly what we aim for, so it’s great to hear you are enjoying the meals and finding the service easy to use.
We have also noted your feedback about a one-person box. It is something we know would make Planthood 🌱 more practical for customers who live alone.
Rose
The best prepared meal service we have…
The best prepared meal service we have experienced. The flavours are really good! So tasty and also easy to make. Highly recommend.
21 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Samantha,
Thank you for the wonderful review and recommendation. We’re so pleased you are enjoying the flavours and finding the meals easy to prepare.
It means a lot to hear that Planthood 🌱 is the best meal service you have experienced.
Rose
The recipes have all been so good
The recipes have all been so good and enjoyable. My daughter went vegan a few month's ago and this has expanded her diet from pretty much just tofu and noodles. I have also enjoyed eating more plantbased meals. I like how everything is fully recyclable as well. It's a bit pricy but it is worth it.
20 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Lewes,
Thank you for the lovely review. It’s wonderful to hear that the recipes have helped your daughter discover more variety in her vegan diet and encouraged you to enjoy more plant-based meals too.
We’re also pleased that you value the recyclable packaging and feel the meals are worth it.
Thank you for choosing Planthood 🌱
Rose
These meals are delicious - customer service great too
These meals are delicious. Customer service is brilliant too. For the first time I had a problem with the condition of my delivery. I am certain it was something that happened en route to me so the courier companys fault. But Planthood sorted the problem with me directly and took on dealing with the courier themselves. I thought that was great customer service.
14 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Jill,
Thank you for the lovely review. We’re sorry there was an issue with your delivery, but it’s great to hear our team resolved it quickly and made the process easy for you.
We’re also delighted that you’re enjoying the meals. Thank you for choosing Planthood 🌱
Rose
Mould on food?
I genuinely loved the sauces and flavours. For vegan food, they were amazing, although some dishes felt like things you could easily make at home. I would have rated it 4/5, but just a day after delivery, I noticed mould on some of the vegetables. I initially thought it was dirt, but on closer inspection, it was fluffy grey and black mould - not just on one but a couple of vegetables
14 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Charis,
Thank you for your review. We’re really pleased that you enjoyed the sauces and flavours, but very sorry that this was overshadowed by the condition of the vegetables.
Fresh produce should not arrive with mould or show signs of deterioration on or shortly after delivery. This is not the quality standard we expect.
Thank you for contacting our Customer Support team directly and providing photographs. We’re glad that the team was able to arrange refund for the affected meals and formally report the issue internally.
In addition to reviewing individual complaints, we’re now carrying out a deeper investigation into the wider pattern of fresh-produce concerns. This includes reviewing supplier quality, remaining shelf life, storage, handling and packing to identify whether particular ingredients or batches are being repeatedly affected.
We’re very sorry that the freshness issue affected what would otherwise have been a positive experience, and we appreciate you providing the information needed to support our investigation.
Best wishes,
Rose
Really good!
Have tried other similar boxes before but this one is by far the best. Great variety of meals to choose from, all whole food plant based and made from scratch and very easy tu put together! With our busy schedules we had lost inspiration and motivation for weekday meals and now we are enjoying tasty dinners again without the fuss.
19 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Camila,
Thank you for the lovely review. We’re so pleased the variety has brought some inspiration back to your weekday dinners and made cooking easier around your busy schedules.
It means a lot to hear that Planthood 🌱 is the best meal box you’ve tried.
Rose
Food takes too long to cook and short cut offs
Food takes wayyy to long to cook and I followed all the instructions- fresh vegs and pearl barley in particular took over 90mins to cook. Also, the cut off time is very short (the reminder email isn't clear) and I got charged for another box and couldn't cancel it the next morning. The recipes are interesting but for a very busy family this isn't' worth it.
24 agosto 2026
Non scritta su invito
Risposta di Planthood
Hi Amina,
Thank you for sharing your feedback. I’m sorry that the vegetables and pearl barley took much longer to cook than expected, despite you following the instructions. We’re currently carrying out a deeper review of our fresh produce, including its quality, freshness, shelf life and packing. We’ll also share your comments about the cooking times with our Recipe and Production teams.
Just to clarify the renewal timeline, the cut-off for Thursday deliveries is midnight on Sunday at 12:00 am on Monday, UK time. A reminder email was sent to you on Saturday, 29 August at 8:30 am, with the subject line “Your menu for Thursday 3rd September.” Renewal reminders are sent more than 24 hours in advance to let our customers make changes ahead of time.
Your renewal order was then generated automatically at 5:01 am on Monday, 31 August. The cut-off is based on the published deadline rather than the time the renewal order is generated. When you contacted us at approximately 7:45 am that morning, the cut-off had already passed, and the order had entered our fulfilment process, which meant we were no longer able to cancel it.
We completely understand that this was disappointing, particularly as you were going away and wanted to avoid the food being wasted. We’re sorry that the overall experience did not meet your expectations.
Best wishes,
Rose
I love the Planthood meals
I love the Planthood meals. The quality is amazing, very delicious and I am happy to know that we are eating healthily. It's great to know that 3 meals each week are covered which suits my busy lifestyle.
19 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Jacqueline,
Thank you for the lovely review. We’re so pleased you are enjoying the quality and flavours, and that having three meals sorted each week fits well with your busy lifestyle.
Thank you for choosing Planthood 🌱
Rose
Inflexible, difficult to use site, poor customer service
Going away for a holiday, suspended my subscription for the holiday, they processed it anyway and charging me for it. Cancelled my subscription and won’t be using again
18 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Jack,
We’re sorry that this experience left you disappointed, particularly when you were preparing to travel.
Just to clarify what happened, our account history shows that your subscription was paused successfully on 2 September, with Monday, 21 September selected as the resume delivery date. The pause process asks customers to choose when they would like their subscription to resume and the date of their next delivery. The system therefore did not process an order during the paused period; it resumed the subscription for the date selected on the account.
For Monday deliveries, changes must be completed before midnight on Thursday, 12:00 am on Friday, UK time. When you contacted us on Friday, the cut-off had already passed, and the 21 September order had entered our fulfilment process, meaning the ingredients had been committed and we could no longer cancel it.
We appreciate that 21 September was not the date you intended to resume your deliveries. However, the order was generated in accordance with the resume date selected when the pause was set.
As requested, your subscription has now been fully cancelled, so there will be no future renewals or charges.
We’re sorry to have lost you as a customer and appreciate you taking the time to share your feedback.
Best wishes,
Rose
Quality of fresh ingredients not always great
We’ve been using Planthood subscription boxes for about a year now, and there’s a lot I genuinely like about them. I’m pescatarian and really enjoy the variety of recipe ideas, and as someone who tries to avoid UPFs, I particularly love the homemade sauces and recipe kits. They make cooking from scratch really easy and convenient, without relying on lots of highly processed ingredients.
However, my biggest frustration, and one that is becoming increasingly difficult to overlook, is the quality of the fresh vegetables.
There aren’t actually that many fresh vegetables included in the recipes to begin with, and unfortunately, the ones we do receive are increasingly arriving well past their best. This week, the spinach, avocado and coriander were all unusable. A few weeks ago, all the onions, avocados and carrots were so dry and shrivelled that I offered them to our rabbits instead and even they turned their noses up at them!
I completely understand that the odd vegetable might occasionally be less than perfect, and I wouldn’t normally complain about that. But when it starts happening regularly, it becomes a real issue. I’m now noticing a pattern where the small amount of fresh produce included in our boxes is often either past its best or already deteriorating when it arrives.
It does make me wonder whether some of the fresh ingredients are being sourced towards the end of their shelf life on purpose for cost saving. I obviously can’t say that’s the case, but whatever the reason, the result is the same: I’m paying for ingredients that I’m sometimes unable to use.
I really like Planthood and would love to continue using the service, but the quality and freshness of the vegetables needs to improve. If you’re going to include fresh produce in a subscription box, I’d expect it to be fresh enough to actually make it through the recipe.
18 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Jemma,
Thank you for such thoughtful and balanced feedback, and for choosing Planthood for the past year. We’re delighted that you enjoy the recipe variety, homemade sauces and focus on cooking without relying heavily on UPFs.
We’re very sorry, however, about the repeated issues you’ve experienced with the fresh produce. Spinach, avocado and coriander arriving unusable, and onions, avocados and carrots arriving dry and shrivelled is not the standard we expect you to receive. You’re absolutely right that an occasional issue is different from a recurring pattern.
We’d also like to reassure you that we do not intentionally source produce towards the end of its shelf life as a cost-saving measure. The pattern being reported around certain fresh ingredients has been escalated for a deeper review by our senior team.
Supply-chain issues can have several possible causes, so we’re reviewing the quality and freshness of the produce when it arrives, its remaining shelf life, storage and handling, how it is packed and how it holds up during delivery. We’re also tracing the individual ingredients most commonly affected so that we can identify any recurring supplier or packing issue.
We completely understand that receiving a refund for an individual ingredient does not address the wider concern when this keeps happening. Your feedback will form part of the broader investigation now underway.
We genuinely appreciate that you would like to continue using Planthood, and we’re sorry that the quality of the vegetables has placed that at risk.
Best wishes,
Rose
Planthood is the best food prep company…
Planthood is the best food prep company I purchased from. I am not fully vegan however I wanted to integrate more of those kinds of meals in my diet while still retaining a high protein intake and eating whole foods. Their dishes are delicious to say the least and most of them take no longer than 15min to cook. They truly achieved something worth praising in their field.
7 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Mihai,
Thank you for such a generous review. We’re delighted the meals are helping you add more plant-based, whole-food options to your diet while still meeting your protein goals.
Hearing that you consider Planthood 🌱 the best meal-prep company you’ve tried means a great deal to our team.
Rose
Totally inflexible service and irritation AI responses
Totally inflexible service. If you miss the cut off point by even a matter of minutes you’re stuck with whatever Planthood decides to send you. You can’t even stop it being delivered, despite the delivery service being 4 days away. So they deliver it to you knowing that it will fester on your doorstep for a week, inviting unwanted attention from passers by. Just not worth the aggro or frustration of having to read their AI generated replies. Bit of a rip off anyway. £75 for a few veggies. Nothing special.
11 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Beth,
We’re sorry to hear how frustrated you’ve been with the service.
We completely understand that a delivery being several days away can make it seem as though there should still be time to cancel or change it. However, our cut-off is based on when our fulfilment process begins, rather than how many days remain until the box reaches your door. As a fresh meal-kit service, we need confirmed order numbers in advance so that ingredients can be sourced and our kitchen can begin preparing and portioning each week’s meals.
Our cut-offs are clearly set out in our Terms & Conditions, and we also send an upcoming menu reminder more than 24 hours before the cut-off so customers have an opportunity to select meals, skip, pause or make other changes to their subscription.
We certainly don’t knowingly send boxes with the intention of them being left unattended or going to waste. However, once the cut-off has passed and an order has entered fulfilment, we can no longer ordinarily cancel the order simply because the customer is no longer available to receive it.
We’re also sorry that our previous replies felt impersonal or automated. Our small Customer Support team does personally review and respond to customer enquiries, although we do use standardised information when explaining policies such as our weekly cut-offs so that these are communicated consistently.
We appreciate that our subscription model and cut-off process won’t suit everyone, and we’re sorry that in this instance it left you feeling so disappointed with the service.
Best wishes,
Rose
Spoiled Ingredients and Terrible Customer Service
I have used Planthood for a while now, the meals are often great and I enjoy them. HOWEVER, on multiple occasions the ingredients have been spoiled. What I find paticularly frustrating is how these complaints are handled.
When ingredients in a meal kit are spoiled the response I always get is we will refund the "affected ingredients", here is £5, £1, £10... whatever that ingredient cost. This is not an appropriate resolution for a meal-kit service. You are not a supermarket selling me individual ingredients, you are a meal-kit company selling me a complete meal that I planned to cook. If an essential ingredient is spoiled and the meal cannot be made, the issue is with the meal as a whole. I have planned my meals around what is being delivered, it is not simply a matter of losing the value of a single ingredient - I am left without a meal and have to try and find another alternative.
What frustrates me is this situation has happened multiple times and multiple times I have had to push back with customer service rather than the company just recognising the problem. The most recent time this happened, I emailed the company saying I could not make the meal at all because multiple ingredients were completely spoiled, but they have just refunded me the "affected ingredients" - the only unaffected ingredients were a tin of chickpeas, a butternut squash and all these packets of sauces which I now have zero use for.
One of the main reasons I use this company is the convenience. Having a meal arrive that I cannot make and then having to spend time contacting customer service and then pushing back with their response is the complete opposite of convenience.
11 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Charlotte,
Thank you for taking the time to share this, and we’re genuinely sorry. We completely understand your frustration, particularly as you’ve experienced ingredient quality issues on more than one occasion.
You’re also right to highlight the distinction between purchasing individual groceries and purchasing a complete meal kit. If multiple essential ingredients arrive in a condition that means the intended meal cannot reasonably be prepared, we should be considering the impact on the meal as a whole rather than simply calculating the individual value of the affected ingredients.
We’re especially sorry that you’ve had to push back with our Customer Support team repeatedly to make this point. The convenience of having everything you need for a planned meal delivered to your door is a fundamental part of our service, and having to find an alternative meal at short notice understandably defeats that purpose.
We’re reviewing how we handle these situations internally so that our team can take a more appropriate approach where an ingredient issue prevents an entire meal from being prepared.
We’re also sorry about the repeated quality issues themselves. This isn’t the experience we want you to have, particularly as a customer who has otherwise enjoyed our meals and continued ordering from us.
Thank you for calling this out so clearly. Your feedback is fair, and it’s something we need to do better on.
Best wishes,
Rose
Zero Flexibility—Happy to Waste Food…
Zero Flexibility—Happy to Waste Food and Take Your Money
Extremely disappointed with this company's terrible customer service. They charged my card on Friday, and I contacted them immediately to let them know I would be away on holiday on Monday when the delivery was scheduled. I specifically informed them that I wouldn't be back until Thursday, meaning the fresh food box would sit outside and completely go to waste. Despite branding themselves as an 'environmentally conscious, vegan yada yada' corporation, they absolutely did not care about the food waste. Their response was a rigid 'sorry, can't do anything about it,' offering zero solutions or scheduling flexibility. T
hey were happy to take my money and let a box of food rot on a doorstep. They did cancel my subscription so they won't get another penny from me, but their business model clearly relies on catching people with automatic renewals and keeping the cash flow regardless of the customer's situation.
Disgusting and incredibly inflexible. Avoid this company if you want actual customer service.
4 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Sam,
We’re sorry to hear how disappointed you were with your experience, but we would like to clarify some important context around your order.
Planthood is a subscription service, and when signing up, customers choose their delivery frequency and agree to recurring orders unless they are skipped, paused or cancelled before the applicable weekly cut-off. We also send a menu and upcoming delivery reminder more than 24 hours before the cut-off, giving customers time to select their meals or make changes to their subscription.
For Monday deliveries, the cut-off is midnight on Thursday (12:00 AM Friday). While your review states that you contacted us immediately, we received your request approximately 11 hours after the cut-off had already passed, by which point your order had entered our fulfilment process.
This policy isn’t designed to “catch people” with automatic renewals or simply retain payment. Customers agree to their selected delivery frequency and the applicable cut-offs when signing up, as set out in our Terms & Conditions. As a fresh meal-kit business, we then source ingredients and prepare, portion and pack meals according to confirmed weekly orders.
We completely appreciate that plans can change and that you subsequently realised you would be away for the delivery. However, once the agreed cut-off has passed, we cannot ordinarily cancel and refund an order simply because the customer’s circumstances have changed.
Your subscription was cancelled as requested, so there will be no further renewals.
We appreciate that you were unhappy with the outcome, but we hope this provides a more complete picture of the timeline and why our team was unable to cancel the order.
Best wishes,
Rose
Existing cooking!
Easy and quick meal making kit with fresh ingredients.
Delicious.
Time saving and stress free!
15 luglio 2026
Non scritta su invito
Risposta di Planthood
Hi Anita,
Thank you for the lovely review. We’re so pleased you are enjoying the fresh ingredients and finding the meals quick, delicious and stress-free.
Thank you for choosing Planthood 🌱
Rose
Just brilliant
Just brilliant, don’t think twice.
It’s the perfect balance between a recipe box and a ready meal.
The time consuming sauces, dressings, marinades, garnishes prep are dealt with and that’s what you’re paying for.
And you still get to do the finishing cooking. Brilliant.
By the way… I’m a chef
And no one paid me for this review 😉
17 agosto 2026
Non scritta su invito
Risposta di Planthood
Hi LG,
A recommendation from a chef means a lot to us!
You’ve described exactly what we aim for: the convenience of having the time-consuming elements prepared, while still enjoying the final cooking and putting the dish together yourself.
Thank you for choosing Planthood 🌱 and for confirming we didn’t pay you to say it!
Rose
The best meal subscription service and…
The best meal subscription service and I’ve tried them all. The recipes are just so delicious and packed with fiber.
2 settembre 2026
Non scritta su invito
Risposta di Planthood
Hi Rali,
Thank you for the brilliant review. Being called the best meal subscription service by someone who has tried them all is a huge compliment.
We’re so pleased you are enjoying the recipes and their fibre-packed ingredients. Thank you for choosing Planthood 🌱
Rose
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