Planthood Recensioni 

5416
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

It is a delight to get home from work to a box of delicious meals! Food options are varied, creatively put together, and value for money. All the boxes I have received so far, have more than met my e... Leggi di più

Valutata 5 stelle su 5

Had our first order and all the ingredients are fresh and unprocessed as possible. Easy to prepare, great fresh sauces. The meals are really filling so we don’t go snacking in the evening for unnece... Leggi di più

Valutata 3 stelle su 5

The recipes are great but not a huge amount of GF options The reason for the 3 star review is as simple as there being no printed meal cards - just a QR code - can I not even be off my phone wh... Leggi di più

Valutata 5 stelle su 5

The range of recipes is incredible. So creative and special. It’s like eating in a restaurant at home. The finishing touches of toppings and sauces add so much interest to the dishes and take them to... Leggi di più

Dettagli dell'azienda

  1. Servizio di ordini alimentari online
  2. anche in
  3. Consegna di pasti a domicilio
  4. Produttore di alimenti

Scritti dall'azienda

Healthy plant-based meal kits, prepared by chefs and delivered to your doorstep.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 72% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(5416)

850 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Be careful with deliveries : warm food !

REPLY TO PLANTHOOD ANSWER:
Your answer still doesn’t help at all, and is clearly not customer focused! You are basically covering yourselves up by using blurry options for rescheduling the delivery. I’m sorry but when you write in an email that DPD will send me tracking updates and I can postpone the delivery, it’s OBVIOUS and logic that I get in touch with the courrier directly to rearrange the delivery. Why would I contact you to rearrange the delivery ? You would need to contact DPD anyways right ? So why complicating things ? The main issue is that you should provide at least a better cooling system in case the delivery is postponed by 12 hours. And I am not the only person who’s been writing this type of review ! You just don’t want to listen to your customers and you didn’t even want to refund me the 40£ for the food I have lost, I’m sorry but keep explaining yourself as much as you want. You are not providing a great customer service.

ORIGINAL MESSAGE:
Be careful !!! This company uses a delivery service that will NOT keep your items fresh if you happen to not be able to get the delivery on the day that was originally planned. I had the delivery scheduled for a Thursday and was worried about the time as I work in town until 6pm. I emailed Planthood expressing my concerns and they said I could always reschedule the delivery at a later date but they NEVER mentioned that when a delivery is delayed, there is a risk that the cooling packs will no longer remain frozen or that the box may arrive warmer than expected. In my case, the food arrived WARM !!! With the heatwave in Scotland, no wonder why! I was shocked, Planthood said they couldn’t refund me anything and I lost all the food. 4 meals worth ! This is an outrage. Don’t use this company.

14 agosto 2026
Non scritta su invito
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Risposta di Planthood

Hi Lauriane,

We’re very sorry that this experience resulted in you cancelling your subscription. However, we would like to clarify an important point regarding the circumstances of this delivery, particularly as food safety is something we take extremely seriously.

Your box was packed and dispatched with chilled ingredients and cooling packs for its originally scheduled delivery on Thursday, 13 August.

Prior to the delivery, you contacted our Customer Success Team to explain that you would not be home on Thursdays and asked how you could provide the courier with instructions to buzz your neighbour and leave the parcel at your door. Our team then explained that DPD would send you tracking information on the day of delivery and that you could use their tracking service to add or update your delivery instructions.

You have then personally rescheduled your box delivery from Thursday, 13 August to Friday, 14 August directly through DPD/DPD App and this change was not requested through or arranged by Planthood, and we were not contacted beforehand to advise that you intended to postpone the delivery.
The box had already been packed and dispatched specifically for its scheduled Thursday delivery.

Our packaging and cooling system is designed and tested to maintain the appropriate chilled environment during the intended delivery period. When a chilled delivery is postponed after dispatch, we cannot guarantee that the cooling packs will continue to maintain the required temperature beyond that intended delivery window.

When you contacted us on 14 August after receiving the rescheduled delivery and advised that the box and cooling packs had arrived warm, our team therefore recommended that you not consume any items you were unsure had remained sufficiently chilled.

We appreciate that you expected the parcel to remain in chilled storage when its delivery date was changed. However, this was not a delivery change arranged with Planthood, and unfortunately we cannot control how a parcel is stored by the courier when a customer independently requests a later delivery date after dispatch.

As the box had been correctly packed and dispatched for its original 13 August delivery, and the delivery was subsequently postponed by you through DPD, we were unable to provide a refund for the order.

We do, however, take your experience seriously. We will review whether we can make it clearer to customers that, while DPD provides options to manage a delivery after dispatch, postponing the delivery of a fresh-food box to another day may affect the temperature of its contents and is therefore not something we would recommend.

Following your request on 14 August, your subscription was cancelled immediately, and no further automatic deliveries or charges will be made.

We’re sorry that this experience ultimately meant Planthood wasn't right for you, but we do want to reassure anyone reading this review that our chilled packaging is designed and tested around the scheduled delivery journey. For food safety and quality, we always recommend receiving your box on its intended delivery date and refrigerating the contents as soon as possible after receipt.

Best wishes,
Rose

Valutata 5 stelle su 5

It’s hard nowadays to get something so…

It’s hard nowadays to get something so right but Planthood have. Every time I make a meal I make a mental note to send an e mail to congratulate them. From an ethical angle as a vegan who doesn’t like cooking this is like a gift from heaven. Just the right prep time, incredible tastes and super organised. Thank you, thank you, thank you!!!!!! You deserve everything for doing this so well. A non vegan friend purchased me a voucher because she was so impressed by the meals. I was instantly hooked. In a world of ignorant comments about veganism this will show the way to ending the cruelty of the meat and dairy industry. I am in awe of your business model and passion. 👍🏼🙏🏻😍

13 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Exceptional meals

The meals by planthood are made to an incredibly high standard - they are varied, exciting and very quick to cook. We are so busy and cooking delicious high protein vegan food is a challenge, this has revolutionised meal time and means we have much less food waste.

11 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Yummy recipes

I have been using planthood for quite a while and I really like their recipes and the quality of the products. The recipes are quite original, with a lot of Asian and middle eastern options, all super tasty. It is easy to spot recipes with higher protein content, which has been useful to help me getting closer to my daily target.

10 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Some of the best meals I’ve tasted.

Every dish we have had from this company has been like a high end restaurant meal. Preparation and cooking time vary, but most take no longer than half an hour and many take considerably less. The excellent pre-prepared sauces are exquisite. Flavours have always been amazing and the fact these are also very healthy, well balanced meals as well means there is nothing to fault. The price is certainly reasonable.

8 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

One time was enough. Misleading company

Planthood should rename itself “Planthood SAUCE Company”.

After trying their service, I feel deceived- the only thing they actually cook is the SAUCES. I got several huge bags with “handmade with love sauces”
Everything else is simply supermarket ingredients: canned Suma beans, raw vegetables, herbs and salad leaves that still need washing, chopping and cooking.

The website says things like “we can’t wait to cook for you” and gives the impression that you’ll receive prepared meals that just need reheating. Completely misleading.

In reality, they cook the sauces. That’s it. Everything else is exactly what I could have bought myself from a supermarket for less money

If this is a meal kit service, it should be marketed as a meal kit. I paid expecting the convenience of ready-made meals, not for a box with expensive raw vegetables, cans, and sauces.

5 agosto 2026
Non scritta su invito
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Risposta di Planthood

Hi Dana,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that Planthood wasn't what you were expecting.

We understand that your expectation was for fully prepared meals that only required reheating, and we're sorry that our service didn't meet that expectation.

Planthood's chef-made meal kits are designed to offer a balance between the convenience of ready meals and the freshness of cooking at home. Our chefs prepare the sauces, dressings and key components from scratch, while fresh vegetables, grains and other ingredients are provided for customers to finish at home. We do this because we believe freshly prepared vegetables and grains provide a much better eating experience than those that have already been fully cooked.

To help customers choose meals that suit their preferences, every recipe includes an estimated preparation time and a detailed "What's in the Box" section showing exactly which ingredients are supplied before ordering.

We appreciate your comments about how our service is presented and have shared your feedback with the team. Clear communication is incredibly important to us, and feedback like yours helps us continue improving.

Thank you again for giving Planthood a try, and we wish you all the best.

Rose

Valutata 5 stelle su 5

The best

I’ve been doing planthood for about a year and a half now, still going strong. It’s the tastiest, healthiest, freshest, easiest meals you’re going to cook for yourself without all the effort of planning, shopping, and being robbed by greedy supermarkets. Great value and variety. I love planthood and look forward to it every week. Thanks team I really appreciate your hard work

5 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Don't usually write trust pilot reviews…

Don't usually write trust pilot reviews but wow this has been a game changer. Delicious and varied meals. Can see macros easily. Fun to cook and quick. Some meals are next level and others are just okay but the convenience, freshness and health aspects all make it worth the odd average dish. Only 2 downsides I've found - ingredients being a little worse for wear by time I get to cook them if not til end of the week, sometimes several steps but I tend to just simplify. So easy to skip deliveries and amend orders too. Big big fan!

4 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Easing the decision-making load

As a lone parent household, Planthood has been such a blessing. I've been ordering around half of my/our weekly meals. Most of all it eases the decision-making and creative overwhelm of conjuring meals and still *feels* like home-cooking. The meals are simple to prepare, delicious and inventive. I've definitely cut food waste, improved nutrition and meal variety and been filled up with practical ideas for meals that I can learn to prepare from scratch myself (cashew labneh is a game-changer!) Can't recommend highly enough. And all packaged thoughtfully and with minimum waste.

4 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

This has made our life so much easier…

This has made our life so much easier and healthier. My husband is a meat-eating food diva but the cooking falls to me and I’m not good at it and don’t enjoy it. Now we’re eating plants 4x nights a week and the flavours and presentation i can produce with planthood is always on a level way beyond what could do before. He’s reassured by how much protein is in every serving- So everyone’s happy. No precious brain energy used on mundane menu planning and food shopping. The effort I have to give is utilised where it matters - 20-30 mins in the kitchen cooking and washing two pans after. Happy to not be cooking meat and also improving everyone’s gut microbiome with all the plants. Thought it was expensive but in reality we’ve saving loads as not constantly popping to Waitrose to buy 2 things then coming out having spent £40.

1 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Easy and delicious

I was so surprised at how easy and amazingly delicious the meals are. The healthy ingredients and lack of processed foods are a massive bonus and make having a healthy lifestyle so much easier. I absolutely love these boxes!

1 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

So disappointed

So disappointed. We love the boxes but after a year + of good service we've now received 2nd box in a row a full day late with food at room temperature. Icepacks were completely melted not even cool anymore. Going in bin. If your courier is incapable of delivering same day and well within the life of the cool packs its pointless to continue with our order which is sad given the otherwise high quality.

28 luglio 2026
Non scritta su invito
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Risposta di Planthood

Hi Paul,

Thank you for taking the time to leave a review. We're really sorry to hear about your recent deliveries.

Receiving two boxes on consecutive weeks that arrived a day late and no longer chilled is certainly not the experience we want for our customers, especially after you've been with us for over a year.

We've tried to locate your account using the name on your review but haven't been able to find a matching subscription. We'd really appreciate it if you could get in touch with our Customer Support team at support@planthood.co.uk with the email address linked to your account or your order number. This will allow us to investigate what happened with the deliveries, review the courier tracking, and put things right.

Thank you again for bringing this to our attention. We hope to hear from you soon so we can look into this further.

Rose

Valutata 5 stelle su 5

Really tasty food that’s good for you

Really tasty food that’s good for you! Easy to prepare with everything you need delivered. The customer service is outstanding and there’s great flexibility to skip or amend an order when you need to. Excellent all round.

25 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality meals

Excellent quality meals. Easy to prepare and they taste like a restaurant meal. We are so impressed. Love that the recipes change every week. So easy to prepare too. I highly recommend.

23 luglio 2026
Non scritta su invito
Valutata 2 stelle su 5

Not Great, Could Be Better

I expect a lot from my online shopping experiences, but this time, I was left disappointed. The product arrived two weeks late, which really messed up my plans. When it finally got here, it was packaged poorly — the box was torn and it looked like it had been through a lot. The item itself is alright, but definitely not worth the hassle of waiting and worrying about whether it would arrive in good condition. I don't think I'll be coming back anytime soon.

22 luglio 2026
Non scritta su invito
Logo di Planthood

Risposta di Planthood

Hi Tommie,

Thank you for taking the time to leave a review. We're sorry to hear about your experience.

We've tried to locate your account using the name on your review but haven't been able to find a matching subscription or order. We'd really like the opportunity to investigate your concerns, particularly regarding the reported delivery delay and the condition of the box on arrival.

If you could please contact our Customer Support team at support@planthood.co.uk with the email address associated with your account or your order number, we'll be happy to look into this for you.

We appreciate your feedback and hope to hear from you soon.

Rose

Valutata 5 stelle su 5

Makes an average weekday evening feel special

Found Planthood via an instagram ad that showed the nicest young couple evidently channelling their passion into this dream. A wonderful website and user journey allows you to choose meal kits from a selection; and you can change your mind before payment is taken. I order 3 per fortnight to ensure nothing gets left in the fridge unused (our lives don’t always suit planned cooking). The illustrations and recipe methods are super appealing. Then there’s the taste…. Absolutely delicious, big thumbs up! Brilliant concept that makes an average weekday evening feel special.

22 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

A genuinely exciting alternative to…

A genuinely exciting alternative to takeaway, even if you’re not vegan

I’m not vegan, not even close. I love meat, although every now and then I may go through a vegetarian phase. Recently, however, I decided that I wanted to eat more healthily and include more plant-based foods in my diet, which is why I decided to give Plant Hood a try.

My original plan was simple: if the vegan meals weren’t filling enough, I could always add some meat. I was one of those people who assumed that vegan food might not be satisfying or substantial enough. I’m very happy to admit that I was completely wrong.

The menu may not be enormous but I have never struggled to find something that sounded delicious. Every recipe we have tried has been genuinely impressive. The combinations of ingredients are creative, unusual and unlike anything I would normally think of cooking myself. Often the ingredients themselves are quite simple but then an incredible sauce brings everything together and turns the dish into a real explosion of flavour.

My husband is extremely particular about food and is an excellent, enthusiastic cook. He is not vegan either and was initially very sceptical about the whole idea. In the end he absolutely loved every single dish we prepared.

Plant Hood is perfect for anyone who is tired of eating the same meals, fed up with constantly deciding what to cook for dinner, or simply feels as though they have already tried everything. The recipes are definitely not for people who prefer bland food. If you enjoy bold flavours, unusual combinations and seriously good sauces, this service is absolutely worth trying.

It is more expensive than some other recipe-box services, but in my opinion the quality and originality of the meals make it worth the extra cost. It also genuinely replaces a takeaway for us, which helps justify the price.

Some recipes are very straightforward, while others require a little more effort. I should mention that when a recipe says it takes 20 minutes, it usually takes me closer to 40, although that may simply be because I’m a slower cook!

My only real criticism is the freshness of some of the more perishable ingredients. For example our box arrived on Monday but by Wednesday the cucumber was already looking rather tired. I still used it but it was not something I would have chosen in a supermarket. By Friday the bag of spinach for our final recipe had completely given up on life, and we had to buy a replacement.

There are not many highly perishable ingredients in each box so this has not ruined the overall experience. However considering the price of the service, I would really like the fresh vegetables and leaves to arrive in better condition and last throughout the week.

Overall it is obvious that a great deal of thought, creativity and care goes into Plant Hood. The attention to detail is excellent, and you can tell that the people behind the service genuinely care about what they are creating.

Will I continue using it? Absolutely. I may not order every week but I will definitely order regularly. I also really appreciate that deliveries can be scheduled weekly, fortnightly or even monthly.

Plant Hood has completely changed my opinion of vegan meals. The food is filling, exciting and packed with flavour, portions are HUGE, and no additional meat required.

21 luglio 2026
Non scritta su invito

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