Planthood Recensioni 

Risposta di Planthood

7 giorni fa

Hi Linda,

We're really sorry to hear about your disappointing experience with Planthood. We completely understand your frustration, especially with the delivery issues and your concerns about the missing items, recipe instructions and food quality.

Following the notification we received from DPD, our team contacted you on 13 October to explain that your parcel had been recorded as refused upon delivery, which can sometimes happen when a parcel is taken to the wrong address. Unfortunately, DPD had already disposed of the box, and we were unable to arrange a redelivery.

As a result, we processed a full refund for your box and have raised this delivery concern to DPD for further investigation.

We're also sorry to hear about your concerns regarding the missing items, and food quality. We'd be happy to look into these further if you could contact us at support@planthood.co.uk.

As for the recipe instructions, as part of our commitment to environmental sustainability, we’ve actively chosen to digitise all our recipes in a bid to reduce our packaging and overall environmental impact in any way possible.
We try to make them as convenient to access and intuitive to use as possible, but if you have any feedback on ways to make this even easier for you We’d love to hear them as we are always looking for ways to improve.

We appreciate you sharing your feedback, and we're sorry that your experience fell short of the standard we aim to provide.

Best wishes,
Rose

Risposta di Planthood

7 giorni fa

Hi Kirstin,

We're really sorry to hear about your disappointing first experience with Planthood. This certainly isn't the impression we want to leave, especially with someone trying our meals for the first time.

We completely understand your frustration at receiving an incomplete box, particularly when you were looking forward to enjoying all three meals. We're also sorry to hear about your concerns regarding the refund amount and the portion size of the pasta.

We'd really appreciate the opportunity to look into this further, review what happened with your delivery and refund, and address your concerns properly.

Could you please reach out to us at support@planthood.co.uk with your order details? Our team will be happy to investigate and see how we can help.

We're sorry again that your first experience fell short of expectations, and thank you for bringing this to our attention.

Best wishes,
Rose

Risposta di Planthood

7 giorni fa

Hi Liz,

We're really sorry to hear about your disappointment and appreciate you taking the time to share your feedback.

We've carefully reviewed both of your orders, including the charges and order confirmations, and can confirm that the pressed juice bundles were not included in the final confirmed orders, so you were not charged for them.

However, we did identify that you were charged for the Peanut Butter & Raspberry Oat Pot, which was missing from your delivery. A refund for this item has already been processed to your original payment method.

We also understand why this has been confusing, particularly as the items displayed in your online account did not match your final order confirmations. We're sorry for the confusion this caused and appreciate you bringing it to our attention.

Our team has also been in touch via email to explain the charges in more detail. If you have any further questions, please don't hesitate to contact us at support@planthood.co.uk. We're always happy to help.

Best wishes,
Rose

Risposta di Planthood

Aggiornata il 9 ott 2026

Hi Livi,

I’m sorry this experience has left you feeling disappointed and concerned about how your subscription was managed.

To clarify, pausing a subscription requires a restart date, after which deliveries resume automatically. Our records show that your subscription reached that date, and that a menu reminder was sent more than 24 hours before renewal, giving you time to choose meals, skip, pause or cancel.

I understand you didn’t see that reminder. Unfortunately, we can’t control where your email provider places it, and I appreciate that the order came as a surprise.

When no meal choices are saved before the cut-off, our Chef’s Selection is applied. The cut-off allows our team to source ingredients and prepare meals fresh to order, which limits the changes we can make once fulfilment begins.

I’m sorry our initial response felt inflexible. Explaining our process should also come with care and a clear understanding of your concerns. Thank you for sharing your feedback and we’ll take it into account when reviewing how we communicate pauses and upcoming renewals.

Kind regards,
Rose

Risposta di Planthood

9 ott 2026

Hi there,

I’m really sorry that two of the three meals in your first box weren’t what you ordered. I understand how frustrating this is, especially when you’d planned a dinner around them and now have the extra expense and effort of arranging something else.

Please email support@planthood.co.uk with your order number or the email address used to place your order, and ask for your message to be assigned to Rose. I’ll personally investigate what happened and help put this right.

Kind regards,
Rose

Risposta di Planthood

9 ott 2026

Hi Zaira,

Thank you for such a lovely review! We’re so pleased you’re enjoying the variety and finding the recipes easy to follow. It’s great to hear the cooking times are spot on too.

Thanks for recommending us, it means a lot to our small team!

All the best,
Rose

Risposta di Planthood

7 giorni fa

Hi Gail,

Firstly, thank you for being a loyal Planthood customer for the past two years. We really appreciate your continued support, and we're glad to hear that you've enjoyed the variety, flavours and convenience of our meals.

That said, we're genuinely sorry to hear about the repeated issues you've experienced with the freshness and quality of your ingredients. Receiving vegetables and herbs in such poor condition is completely unacceptable, particularly when it leaves you unable to prepare the meal you were looking forward to.

We also understand that while compensation may help acknowledge the inconvenience, it doesn't make up for a missed dinner or the disappointment of receiving ingredients that aren't fit to use.

Please be assured that we're taking these concerns very seriously. We've raised the ongoing feedback about declining vegetable quality with our senior Production and Quality teams for closer investigation. We're reviewing our ingredient quality checks, packing processes and handling procedures to identify where improvements are needed and help prevent these issues from recurring.

We know that after two years with us, you should be able to rely on the same quality and freshness you've come to expect from Planthood, and we're sorry we've fallen short.

Thank you again for your honest feedback and for giving us the opportunity to address these concerns. We truly value your loyalty and hope we can restore your confidence in our meals.

Best wishes,
Rose

Risposta di Planthood

7 giorni fa

Hi there,

We're really sorry to hear about the issue with the labels on your first Planthood delivery. This certainly isn't the first impression we'd want you to have!

Our labels should be clearly positioned and easy to scan so you can access the cooking instructions without any difficulty. We completely understand how frustrating it must have been to receive them folded and crumpled.

We'll be sharing your feedback with our packing team to help prevent this from happening again.

In the meantime, if you're still having trouble accessing your recipes, please reach out to us at support@planthood.co.uk, and we'll be more than happy to send you the cooking instructions directly.

Thank you for bringing this to our attention, and we're sorry again for the inconvenience. We hope you'll give us another opportunity to provide a much better experience.

Best wishes,
Rose