Helpful and professional. Just what we needed when our drive contractor gave us bad and incorrect advice. The council have not been great either and PBD will be helping us with their demands too.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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They overcharge and add on extras at ridiculous prices when they think you have no choice but to pay. Frustrating to work with, caused delay because they couldn’t understand some basic things. I did r... Leggi di più
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Planning by design did a fantastic job for me so far. They are a very professional team and highly competitive in price, work experience and ethics. They don’t take no for an answer they follow up the... Leggi di più
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Great service made every thing so easy, explained all the aspects of the planning in language we could understand really good and friendly staff Joanne and Aaron couldn't do enough. the case they buil... Leggi di più
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4,3
Eccellente
309 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Risposta di Planning By Design
Hi Alex, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. Of course, if you have any further questions or need help with anything else please do let us know and we'll be happy to help.
I did not like the in-house pressure sales techniques
When I started my project, I came in with my own architectural drawings, thinking I had a clear plan. However, from the start, I was hard pressured into using the company’s own architects to redraw my plans. This led to weeks of back and forth before the final submission. The desire to upsell their products and services was a bit much.
At one point, I even had to raise my concerns with my town planner, mentioning that I felt like I was being scammed/misled. Some of the reviews also raised red flags for me. Ultimately, my application was rejected over something minor in the drawings, an issue that should have been flagged and corrected before submission.
Looking back, I’d strongly advise anyone considering a similar route to do thorough research before choosing this is the right company for you. Be cautious and ensure you fully understand what you’re agreeing to, especially if you’re being pushed toward using in-house services.
Ask for agreed timeframes and what communication you are likely to expect throughout the project.
10 febbraio 2025
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Risposta di Planning By Design
Hi Sheryll,
While we appreciate all feedback, what you've written is inaccurate and defamatory.
You initially approached us with existing drawings and a clear plan. We clearly explained that due to copyright, it's illegal to use another architect's drawings without their explicit written consent—which you did not have. Furthermore, we cannot legally alter third-party drawings; any changes must be made by the original architect.
Despite our advice, you opted to proceed using your existing plans and engaged us solely for the planning submission. Many people are unaware that architects specialize in design, not planning policy compliance. This is why, at Planning By Design, we employ both architects and town planners. Had you instructed us for the design as well, our combined team could have created a policy-compliant proposal, significantly enhancing your application's likelihood of success. We would also have been able to promptly address any concerns raised by the planning authority.
Throughout the process, there was significant back and forth, with you attempting to add components outside of the agreed scope without additional payment. Despite repeated professional advice, you chose to proceed based on your own judgment, perceiving our recommendations as sales tactics rather than expert guidance.
Ultimately, your application was refused for six clear reasons, none of which were due to mistakes or oversights on our part:
The proposed change of use from residential flats to a nursery would result in losing three residential units without sufficient evidence of local nursery need, conflicting with Policies H3 and S2 of the Lambeth Local Plan.
The proposed 2.2m-high wraparound screen on the play area roof terrace was excessively bulky and dominant, compromising the building's architectural integrity, contrary to Policy Q11 and the Design Guide Part 4.
The application failed to show that the proposed change of use wouldn't adversely impact neighboring properties through noise and disturbance, conflicting with Policy Q2.
Insufficient information was provided to demonstrate that the screen wouldn't negatively impact daylight for neighboring properties, violating Policy Q2.
Without a parking survey and travel plan, your proposal didn't show how additional journeys by 105 users wouldn't create parking stress or environmental harm, conflicting with Policies T1 and T6.
Without a legal agreement to ensure the development was car-parking permit-free, transport impacts remained unaddressed, contradicting Policies T1, T3, and T6.
After receiving the refusal, we promptly contacted you, expressing our shared frustration and outlining potential next steps, including resubmission or an appeal, to still achieve a positive outcome.
On February 10th, you responded:
"Oh well Aaron, you win some you lose some!
Thanks for all your hard work.
Take care,
Sheryll"
We had not heard from you since that communication until your recent review.
Your review is therefore inaccurate and defamatory, as you have certainly not been scammed. If you genuinely seek resolution or assistance moving forward, please feel free to reach out, and we’ll gladly assist.
Best regards,
Planning By Design
New driveway and garage conversion
Thank you to building by design team for creating a great looking driveway and we are currently looking to convert our garage once we get our structural engineers calculations.
18 marzo 2025
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Risposta di Planning By Design
Hi M, thank you for choosing Planning By Design and for sharing a review of your experience it really means a lot to us. We are delighted to have helped you secure planning approval and your structural engineering calculations will be with you shortly. If you have further questions or need help with anything in the future please do let us know and we will be happy to help.
Very professional team
The team made the process straightforward with clear explanation and communication. They were extremely professional and I would recommend this award winning company.
18 marzo 2025
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Risposta di Planning By Design
Hi Mark, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. Of course, if you have any further questions or need help with anything else please do let us know and we'll be happy to help.
Sacred Heart
10/10 service as always, this is the second project we have worked on with planning by design and they continue to impress and assist each step of the way.
18 marzo 2025
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Risposta di Planning By Design
Hi James, thank you very much for choosing Planning By Design again and for sharing such a glowing review of your experience. We are delighted to have helped you secure another planning approval and remain ready to help with any further questions or requirements.
Risposta di Planning By Design
Hi Oluunmi, thank you for choosing Planning By Design and sharing a review of your experience, it really means a lot to us. We are delighted to hear that you have been happy with our planning appraisal service. If you have any further questions or require help with anything else in the future please let us know and we will be glad to help.
Great service
Great service. Got my queries answered very quickly and very helpful
13 marzo 2025
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Risposta di Planning By Design
Hi Dana, thank you very much for choosing Planning By Design and sharing a review of your experience. We are delighted to hear that you have been pleased with our planning appraisal service and of course, if you have any further questions or need help with anything in the future please do let us know and we'll be glad to help.
Thank you to Planning By Design
Thank you to Planning By Design for working their magic and providing a thorough, detailed application to the council that resulted in an easy approval to the change of use for my future clinic premise. The team have been caring and efficient to my needs, of which I am very grateful for!
12 marzo 2025
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Risposta di Planning By Design
Hi Suann, thank you very much for choosing Planning By Design and for sharing a review of your experience; it really means a lot to us. We are delighted to have helped you secure approval following a smooth process. Of course, if you have any further questions or need assistance with anything else in the future please do let us know and we'l be glad to help.
Excellent
Excellent, prompt service. Great communication throughout the process. So knowledgeable and so impressed with the value for money would highly recommend for anyone thinking of trying to get planning permission or even just looking for advice.
10 marzo 2025
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Risposta di Planning By Design
Hi Suzanne, thank you for choosing Planning By Design and sharing a review of your experience. We are delighted that you have been pleased with our planning appraisal service. It's always disappointing when a site or project isn't feasible. Of course, if you have any further questions over this site or need help with anything else in the future, please do let us know and we'll be happy to help.
Very helpful team
Very helpful team, really break down the entire process for you. The Planning By Design team stay in consistent communication with you and updated me as soon as they had any updates. I would really recommend this company.
11 febbraio 2025
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Risposta di Planning By Design
Hi Isabelle, thank you for choosing Planning By Design and sharing a review of your experience. We are delighted to have helped you secure planning approval following a smooth application process. If you have any further questions or need help with anything in the future please don't hesitate to let us know and we'll be glad to help.
I would recommend Planning By Design
I would recommend Planning By Design
The whole team was very helpful and I basically understood everything about the project because they took the time to explain everything that I needed to know they were very patient with me and very professional
6 febbraio 2025
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Risposta di Planning By Design
Hi Sue, thank you very much for choosing Planning By Design and for sharing a review of your experience; it really does mean a lot to us. We are delighted to have helped you secure planning approval. Of course, if you have any further questions or need help with anything in the future please do let us know and we will be glad to help.
I would Dedefinitely recommend Planning By Design …De
I would definitely recommend Planning By Design for anyone with a building project in mind.From the very start with the phone calls.Every one is so helpful kind and lovely to speak to.I was so looking forward to designing my new side extension with them ut unfortunately I hit a problem with the drains in our gardens Unfortunately I couldn't go ahead with the project It took a little while for me to get the water board in my area to come up have a look.Planning By Design gave me time with this not pushy or anything.Im just so upset I wasn't able to go ahead with my project as the price digging up and moving all outside pipes would cost to much as they were in the way of new extension.I would highly recommend Planning By Design so helpful and they explain everything to you so clearly from the start what they do for you and are so friendly.
5 marzo 2025
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Risposta di Planning By Design
Hi Sheila, thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. Of course, if you have any further questions or need help with anything else please do let us know and we'll be happy to help.
Excellent Service
Very helpful & professional team. Excellent service and quality work. I will definitely recommend Planning by Design and will use them again in future.
1 dicembre 2024
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Risposta di Planning By Design
Thank you very much for choosing Planning By Design and for sharing a review of your experience, it really means a lot to us. We're delighted to hear you have been pleased with our service and look forward to assisting you with any future requirements.
rear extension to annex
we are really pleased with the way planning by design helped us get approval for our extension, the drawings were very detailed, they kept us informed all the time.we would/will recommend them to others.first class service. mike &mel Rushton
2 marzo 2025
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Risposta di Planning By Design
Hi Michael, thank you very much for choosing Planning By Design and for sharing a review of your experience; it really means a lot us. We're delighted to have helped you secure planning approval. Of course, if you have any further questions or need help with anything in the future please do let us know and we'll be happy to help!
Reasonably hassel free
Reasonably hassel free, kept me updated, and responded promptly to any queries I had
21 febbraio 2025
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Risposta di Planning By Design
Hi Jak, thanks for choosing Planning By Design and for sharing a review of your feedback; it really means a lot to us. We're delighted that you have been pleased with our service. Of course, if you have any further questions or need help with anything in the future please don't hesitate to let us know and we'll be glad to help.
Planning by design took all of the pressure off my shoulder
Planning by design took all of the pressure off my shoulder during the feasibility study planning process. Abigail responded quickly with the quote, and Ellie provided advice and guidance on planning, development, and restrictions for new build, so helpful throughout, taking time to answer all the questions we had. I would highly recommend them to everyone.
23 febbraio 2025
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Risposta di Planning By Design
Hi Walter, thanks you for choosing Planning By Design and for sharing a review of your feedback; it really means a lot to us. We're delighted that you have been pleased with our service so far and remain ready to assist you with any further questions or requirements
I recently contacted Planning by Design…
I recently contacted Planning by Design for an initial consultation regarding a drop kerb application, and I couldn't be more impressed with their service. From the very beginning, they were professional, knowledgeable, and incredibly helpful in guiding me through the process.
They took the time to explain the requirements, potential challenges, and the necessary steps involved, making what seemed like a daunting process feel much more manageable. Their expertise and clear advice gave me confidence moving forward with my application.
If you're looking for a company that provides detailed planning insights with a friendly and efficient approach, I highly recommend Planning by Design. A fantastic experience from start to finish!
12 dicembre 2024
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Risposta di Planning By Design
Hi Rupesh, thank you very much for choosing Planning By Design and for your glowing feedback, it really means a lot to us. We understand how complex this can be even for us professionals and that is precisely why we are here to help. If you have any further questions or need help with anything else just let us know and we'll be happy to help.
Excellent throughout
Excellent throughout, clear and concise instructions with realistic time lines. Communication was great, small amendments to plans and advice was sought at varying stages all of which was no problem to the team. Would highly recommend to anyone especially those with no experience in planning and drawings the whole process was very easy and they got the outcome we wanted thanks to all the team
19 febbraio 2025
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Risposta di Planning By Design
Hi Gary, thanks very much for choosing Planning By Design and for sharing a review of your experience. We're delighted to have helped you secure approval following a smooth process and truly appreciate your kind words. Of course, if you have any further questions or assistance with anything in the future, please do let us know and we'll be glad to help.
Friendly, knowledgable and very helpful!
The team at Planning By Design were incredible helpful, from Cara's first interaction with me, to my planning appraisal consultation with Aaron and follow ups. Because of their work and knowledge, I was able to make a correct and educated decision regarding my business. I would definitely use Planning By Design again, should the opportunity arise.
I also learnt a lot from Aaron for any future projects for business expansion, and what I need to look into regarding land and registered uses. Thank you so much for all your help!
27 gennaio 2025
Risposta di Planning By Design
Thank you very much for choosing Planning By Design and sharing a review of your experience. It really does mean a lot to us. It's always disappointing for all when a project has low feasibility however, we are pleased that our advice helped you make an informed decision. Of course, if you have any further questions or require help with anything else please let us know and we will be glad to help.
Garage conversion
We contact planning by design to ascertain whether it was feasible to convert our garage into a multipurpose room. From the initial enquiry the whole team has been professional. we initially applied for a lawful development certificate but sadly it was declined due to a obscure rule that our planner Ellie advised shouldn't have affected us due to them using the wrong facing highway. This was ofcourse dissapointing but Ellie provided us with a few alternatives explaining each options merits. unfortunately when our planning permission was reviewed it was identified that there were some discrepancies to the councils records and ours from the previous homeowner. (Ellie was very supportive when we had a wobble). Ellie liased with the council and being so knowledgeable managed to get them to approve our planning application with a minimal delay
17 febbraio 2025
Risposta di Planning By Design
Hi Matt, thanks for choosing Planning By Design and for sharing a review of your experience. We are delighted to have helped you overcome a tricky application and local authority to secure approval.
Unfortunately, even the smallest of projects are often way more complex than they first appear. Planning officers are also human and make mistakes, to put this into perspective 1 in 3 appeals are won which means councils have made a mistake when refusing applications at least 33% of the time.
Thankfully, Ellie's expertise was enough to help your planning authoity see sense without the need for a futher application or appeal. Of course, if you have any further qustions or need help with anything in the future please let us know and we'll be glad to help.
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