Edenmoor Recensioni 

1857
•
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have been buying from Edenmoor (formerly Pipers Farm) for years. Our personal favourites are whole chicken, chicken breasts, lamb mince and beef mince during the year and bronze turkey at Christm... Leggi di più

Valutata 5 stelle su 5

well packed and kept in touch when unavoidbale delay with vorder + assured me would still be in cold condition. as ever good quality and I feel OK eating meat when I know it has been produced with ani... Leggi di più

Valutata 1 stelle su 5

Loved Pipers...ordered almost monthly. Love the lamb. However, there is a difference this year to previous and having now just read what has actually happened over the last 18months...I'm going to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As always, very high quality meat from trusted suppliers. The beef mince is especially good for lasagne/cottage pie/chilli con carne as has little fat but excellent flavour and texture. I rarely buy s... Leggi di più

Dettagli dell'azienda

  1. Macelleria
  2. anche in
  3. Fornitore di carni
  4. Grossista di carni
  5. Negozio di prodotti agricoli
  6. Negozio di surgelati
  7. Pescheria

Scritti dall'azienda

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1857)

298 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31 luglio 2026
Non scritta su invito
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Risposta di Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Valutata 5 stelle su 5

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5 agosto 2026
Non scritta su invito
Valutata 4 stelle su 5

Great quality meat

Arrived promptly. Ordered free range turkey steaks as can't get them elsewhere - very tasty. Also flat iron steak, which was delicious but had a lot of sinew that needed cutting off before barbecuing (so quite a bit wasted, hence 4-star review). Chicken waiting in freezer, but have ordered them before so know it will be good!

2 agosto 2026
Non scritta su invito
Valutata 2 stelle su 5

Inadequate information and poor…

Inadequate information and poor customer service. The score would have been even less if not for the quick response. After reading the information provided assuring of the products being from UK grass fed sources, I made an order which I anticipated using over a few weeks. It arrived defrosted with instructions to eat within 3 days and not to refreeze. Nowhere in the title or food description does it mention the meat is frozen. I sent a complaint to customer servicees to explain it's a huge waste for a single person only to be told the information can be found under 'storage'. No recompense or good will gesture only that they would try to ensure the information is more easily available. Not much use to me and I'm very disappointed

28 luglio 2026
Non scritta su invito
Logo di Edenmoor

Risposta di Edenmoor

Hi Jax,

Thank you for taking the time to leave your feedback. While we're pleased we were able to respond to you quickly, we're sorry to hear that your experience did not meet your expectations.

We would like to clarify that, in your original email to us, you explained that your concern was that the products had already been frozen rather than that they had arrived defrosted. All of our meat is supplied frozen to preserve its freshness and quality, and this information is available on each product page within the Storage section, as well as in our FAQs.

We appreciate that this may not have been as prominent as you would have liked, and as mentioned in our correspondence, we are reviewing how this information is presented to make it easier for customers to find before ordering.

We understand your disappointment, particularly as you had planned to use the products over several weeks. However, as the products were supplied as described and the relevant storage information was available before purchase, we were not able to offer compensation in this instance.

We value all customer feedback and have taken your comments on board as we continue to improve the information available on our website.

Best Wishes,
James

Valutata 5 stelle su 5

Excellent products and service.

I ordered for the first time from Edenmoor after the company I had previously ordered from for many years went out of business. I was extremely impressed by the efficiency and courtesy of Liz who answered all my questions very professionally. My order arrived, expertly packed and with quality products. I will most definitely order again and will recommend Edenmoor to others.

17 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Chicken

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good. work!

26 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Order received promptly

Order received promptly.
Sausages are delicious. Minimum fat and not over spiced.
Smoked haddock was the best I have tasted for some time. Lamb and mint burgers were excellent.

21 luglio 2026
Non scritta su invito
Valutata 3 stelle su 5

Defrosted steaks

I spent £159 on steaks, livers and 1 cut of cheese.
I was placed at the end of the delivery run. 14 cuts of meat fully defrosted. Advise is to eat within two days.
I don't care if it was hot outside, it was hot when I ordered it so delivery should be on priority or delivered in better temp controlled packaging. I buy alot of meat online this was offically the most disappointing purchase I've made. Plus side was the meat itself was very good.

21 luglio 2026
Non scritta su invito
Logo di Edenmoor

Risposta di Edenmoor

Hi Sandra,

Thank you for your feedback. We're sorry to hear your delivery did not meet expectations.

Our packaging is designed to keep products within safe temperatures throughout transit, even during warmer weather, and we monitor this carefully. A pre-12pm delivery option is available to all customers at checkout for a small additional charge, but this was not selected for your order.

We're pleased to hear you enjoyed the quality of the meat itself, but we're sorry the delivery experience fell short of the standard we aim to provide.

Best Wishes,
James

Valutata 5 stelle su 5

The parcel arrived on the date stated

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with new potatoes and the mince tastes like beef not the expensive mince stuff you buy from the supermarket. All in all exceptional quality

21 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

High quality

Very easy to navigate the website. Order arrived really quickly, very well packaged. So far had chicken breast, rib eye steak and mince….all top notch! Will definitely order again and try other items.

14 luglio 2026
Non scritta su invito
Valutata 4 stelle su 5

great company and service

great company and service - food is excellent quality
my only gripe is that the chilled box was left on our doorstep with no knock at the door or notification in very hot weather - thankfully freezer bags ensured that produce was fine

17 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent company with high ethical…

Excellent company with high ethical standards for their produce. If you eat meat you owe it to the animals to ensure they have had a good life and Edenmoor do this! Yes, it is more expensive but a small price to pay to ensure well cared for animals! The meat is delicious, the ordering process is straightforward and delivery is efficient. The meat is very well packed with plenty of ice packs ensuring that even in this exceptionally hot weather the meat is not compromised at all. 💯 recommend this company and their ethics 💚

17 luglio 2026
Non scritta su invito

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