I still don’t have my cocktails which I ordered for a party we were throwing a few days ago. The customer service is woeful. I’d strongly advise to buy via a supermarket instead.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Leggi di più
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Leggi di più
L'azienda ha risposto
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Informazioni di contatto
80 Palewell Park , SW148JH, London, Regno Unito
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,2
Molto buono
243 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I doubt it if this company (Pimentar)…
I doubt it if this company (Pimentar) is real because I ordered two bottles of Tajin Clasico Seasoning about 3 weeks ago and no delivery was made. This order was meant to be delivered the following day. They keep sending me messages that the order is ready to be shipped for the past 3 weeks and up till now nothing has been delivered. I would be grateful if they could refund my money or I'll contact the credit card provider which I used in making the order.
Their service is not a good one.
17 febbraio 2025
Risposta di Pimentae
Hi Oladunni, we're sorry that you have had this experience and we always try our best to offer our customers the help that they need. We already emailed you about your order and communicated that Royal Mail have tried to delivery multiple times since the 21st February. We also re-sent you your tracking link so that you could select an option to either re-book or collect from a pick up point. Please feel free to respond to our email and we are more than happy to assist with this.
Risposta di Pimentae
Thank you Margaret, we really appreciate the review
Perfect
Perfect packaging, delivery and a delicious product. Will definitely be ordering from them again.
18 febbraio 2025
Risposta di Pimentae
Thank you Hannah, we are so glad you enjoyed the cocktails
Risposta di Pimentae
Thank you John, we're so glad you enjoyed and appreciate the kind review
Great Margarita's
Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!
7 febbraio 2025
Risposta di Pimentae
Thank you Jill, so glad you loved the Spicy Margarita
Long delivery and poor customer service
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!
17 febbraio 2025
Non scritta su invito
Risposta di Pimentae
Hi Caroline,
I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.
Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.
Brilliant spicy margs as always
Brilliant spicy margs as always! Thank you Pimentae 🙌🏼
27 gennaio 2025
Risposta di Pimentae
Thank you so much for the lovely review <3
Staff have no idea on stock delivery.
Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited… no update. Contacted again, said end of next week now. Waited again… no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.
16 gennaio 2025
Risposta di Pimentae
Hi there,
Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.
We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.
Risposta di Pimentae
Thank you so much! 💖
Risposta di Pimentae
Thank you so much Jenny 💖
Risposta di Pimentae
So happy to hear this! Thanks Suzanne ❤️
My order arrived the next day and was…
My order arrived the next day and was delicious.
31 ottobre 2024
Risposta di Pimentae
Thank you Jenny, we are glad you enjoyed the Margaritas!
Delicious and packs a punch!
We have re-ordered about 4 boxes of both the Tommys and chilly margarita tins. Perfect every time!
28 ottobre 2024
Risposta di Pimentae
Thank you so much Becky, we are so glad you love the cocktails
The most delicious canned margarita I…
The most delicious canned margarita I have ever had. Fact.
Fast, great service.
Highly recommend
29 ottobre 2024
Risposta di Pimentae
We're so happy to hear this! Thanks Kerry 💖
Delicious spicy marg
Delicious spicy marg, perfectly pimped up with a wedge of lime and a chilli.
26 ottobre 2024
Risposta di Pimentae
Thank you and the perfect way to drink! 😍
Wonderfully delicious
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. The only thing I was sad about was the size of the can…it should’ve been bigger as I wanted more!! I highly recommend Pimentae margaritas, I’ve even branched out and tried the spicy version and I love it!
2 ottobre 2024
Risposta di Pimentae
Thank you so much for your lovely review! 🥰 We’re thrilled to hear that our margaritas exceeded your expectations—especially as a long-time margarita lover! It means the world to us. 😊
We totally get what you mean about wanting more—our cans are designed for the perfect single pour, but we’re so happy you’re loving them (including the spicy one! 🌶️). Your support really makes our day, and we can’t wait to keep serving up the margaritas you enjoy!
A revelation!
I had never come across the brand before until I was given a single cocktail when visiting a store on regents street. Suffice to say, after said cocktail I was hooked, having always loved a spicy margarita but never being motivated enough to make them at home. I also bought the cucumber and elderflower cocktails, and whilst pleasant, I think I will stick to ordering the spicy margarita in the future.
27 settembre 2024
Risposta di Pimentae
Wow, thank you so much for sharing your experience Julia! We’re thrilled to hear that our spicy margarita hooked you in—it’s definitely a fan favourite! 🌶️ We totally understand your love for it, and we’re so glad you enjoyed it during your visit.
We appreciate you trying the cucumber and elderflower cocktails too! They have their own unique charm, but we get that the spicy margarita has a special place in your heart. Thanks for supporting our brand, and we can’t wait for you to enjoy more of those spicy margs in the future!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.