Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered what was supposed to be a hotel quality pillow. I researched for a long time, trying to find the equivalent of a pillow I had in a hotel. What I got was 2 pillows of substandard quality; fla... Leggi di più
L'azienda ha risposto
I absolutely love this pillow. I’ve been having bad neck pain when I wake up and my chiropractor, suggested this pillow. Love them so much. I ended up buying two more for our camper.
The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Informazioni di contatto
South Valentia Street 2200, 80231, Denver, Stati Uniti
- pillows.com
4,1
Molto buono
137 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Pillows are not the same as IHG hotels
Pillows are not the same as IHG hotels. Very disappointed. Very uncomfortable so I don’t use them.
27 febbraio 2025
Non scritta su invito
Risposta di Pillows.com
Dear Sue,
Thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations. We can assure you that these are the authentic IHG hotel pillows, sourced directly from the manufacturer. As noted on our product pages, the manufacturer has recently updated the tags, and the King size no longer includes an orange tag.
Regarding quality, these are the same pillows used in IHG hotels, but new pillows may feel slightly different from those that have been used in a hotel setting due to natural wear over time. We want you to be fully satisfied with your purchase, so please reach out to our customer service team—we’d be happy to discuss potential solutions with you.
Best regards,
Pillows.com Team
Your website was easier to use and I…
Your website was easier to use and I was able to find exactly what I wanted
28 gennaio 2025
Non scritta su invito
no problems but
No problems but keep getting emails and was only trying to verify receipt, but it looks like you insist on this. That part I don’t like. You don’t need to post this, but please don’t force people to reply to these when a simple rating should be enough.
2 febbraio 2025
Non scritta su invito
Pillow quality was terrible
Pillow quality was terrible - small and had fumes they promote aren't there. The "silk" pillow cases are polyester and not what they advertised. Total scam. When I asked to return them, they tell you to ship them back to China. It will cost the same as the refund so no one will bother.
7 febbraio 2025
Non scritta su invito
Risposta di Pillows.com
We take customer satisfaction seriously and want to clarify that this review does not reflect an actual experience with Pillows.com. We never ask customers to return items to China. Unfortunately, this appears to be a false review, and while we have reported it, we appreciate our customers looking at verified purchases and genuine feedback when considering their shopping experience with us. If you have any questions about our products, policies, or need assistance, our team is always happy to help at sleepbetter@pillows.com.
Love my pillow
4 febbraio 2025
Non scritta su invito
Pillow is average at best
Pillow is average at best. I was expecting it to be softer and more comfortable.
13 gennaio 2025
Non scritta su invito
Risposta di Pillows.com
Hi!
Thank you for your review of the JS Fiber Hollofil II Pillow | Medium Support. Sorry it did not met your needs. I see you placed a free shipping return with money back already. If you need a softer pillow, I suggest our top selling Indulgence pillow. It has over 60 5-star reviews -https://pillows.com/products/indulgence-isotonic-pillow?variant=42056128397488
Best,
Pillows.com
I tried to return the pillow
I tried to return the pillow, but was told to wait until after the holidays! The offices were closed until I believe they said the 6th if January! So now I need to know how to return the pillow & receive my refund!! Please help me with this, it’s been a long time!! I am very disappointed in the pillow! Thank you, Alberta Derber 1/10/25
10 gennaio 2025
Non scritta su invito
Risposta di Pillows.com
Hi Alberta,
Thank you for taking the time to share your review. It appears that you haven’t yet contacted our customer service team at sleepbetter@pillows.com, which is the best way to receive assistance with processing a return or exchange.
Alternatively, you can set up a return on your own by visiting our Returns Portal: https://pillows.com/apps/redo/returns-portal/login.
If you have any further questions or need additional assistance, please don’t hesitate to email us at sleepbetter@pillows.com or call us directly at 1-800-720-6973.
Best regards,
The Pillows.com Team
Great pillow
Easily found pillow we wanted ( After a stay at a Best Western) ordered and received for the holidays. Easy peasy, thank you
25 dicembre 2024
Non scritta su invito
Packaged well
Packaged well. High quality product. Timely delivery with email notices.
21 dicembre 2024
Non scritta su invito
It was perfect
It was perfect! Delivery and product was perfect.
19 dicembre 2024
Non scritta su invito
The pillows were awesome
The pillows were awesome. We first tried them out at the Hyatt Convention Center in Denver and fell in love with them.
15 novembre 2024
Non scritta su invito
Scam alert
Bought on 26 October 2024. Was informed it was processed on 28 October. Since then nothing. Emailed the company on 16 November and was told they would investigate. No feedback. The tracker from the courier says the package was delivered in 2022!!! This is a scam. Stay away !!
26 ottobre 2024
Non scritta su invito
Risposta di Pillows.com
Hi Leon,
Thank you for your review. After thoroughly checking our records, we can confirm that no order was placed with Pillows.com using your name or email address. Additionally, the order number you provided does not match any orders in our system. We have also reviewed our customer service emails and found no correspondence from you.
It appears this review was mistakenly submitted for Pillows.com. We kindly request that you remove or update the review to reflect the correct business.
If you have any questions or concerns, feel free to reach out to us at sleepbetter@pillows.com
Thank you for your prompt attention to this matter.
Best regards,
easy to order
easy to order, order arrived in timely fashion. Love the pillows.
27 ottobre 2024
Non scritta su invito
LOVE THESE PILLOWS!
LOVE THESE PILLOWS!! WE WERE IN ST. LOUIS A LAST MONTH AND SLEPT ON SOME OF THESE IN OUR HOTEL. I WAS SO GLAD TO FIND THEM ON YOUR SITE.
13 settembre 2024
Non scritta su invito
good products!
easy ordering, product description accurate, well made products
12 settembre 2024
Non scritta su invito
Good product
Good product, packaged well. I'd ordered the same previously, so I knew what I was getting.
16 agosto 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.