Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Leggi di più
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Scopri cosa dicono le persone
I ordered what was supposed to be a hotel quality pillow. I researched for a long time, trying to find the equivalent of a pillow I had in a hotel. What I got was 2 pillows of substandard quality; fla... Leggi di più
L'azienda ha risposto
I absolutely love this pillow. I’ve been having bad neck pain when I wake up and my chiropractor, suggested this pillow. Love them so much. I ended up buying two more for our camper.
The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Informazioni di contatto
South Valentia Street 2200, 80231, Denver, Stati Uniti
- pillows.com
4,1
Molto buono
137 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I found the pillows I needed
I found the pillows I needed! I slept in a nice hotel not too long ago and took pictures of the make. Pillows.com were the only ones who had them. They delivered them so quickly! They were not super expensive either and their customer service is A++ highly recommend. I’ll definitely get more needs with them.
25 settembre 2025
Non scritta su invito
Received on time
Received on time. Quality pillow. No problems with the order.
17 settembre 2025
Non scritta su invito
Love my pillow
1 settembre 2025
Non scritta su invito
Delivered to wrong house
Delivered to wrong house, I was sent another shipment to replace lost one.love my pillows❤️
8 agosto 2025
Non scritta su invito
My pillow has almost no fluff
My pillow has almost no fluff. Disappointed. My Amazon pillows came in better shape.
5 agosto 2025
Non scritta su invito
Risposta di Pillows.com
Hi Heather!
Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at sleepbetter@pillows.com.
Best regards,
Pillows.com Team
Customer service representative with a…
Customer service representative with a telephone call prior to ordering online was very helpful in describing the specific pillow needed for my 90 year old Dad's special and unique need.
10 luglio 2025
Non scritta su invito
Just opened the pillow up and they…
Just opened the pillow up and they clearly cut off one tag, and on the other side VERY haphazardly sewed the brand tags (in the wrong colors) on it.
18 luglio 2025
Non scritta su invito
Risposta di Pillows.com
Thank you for reaching out, and I’m so sorry for the confusion and concern with the tags on your pillow.
IHG recently updated the branding on their hotel pillows, and new stock now features black and white tags instead of the older orange ones. What you’re seeing is part of that brand transition.
Rest assured that you received a brand-new, authentic IHG pillow, and not a used or altered item. We’ve also sent a detailed email following up on this issue—please refer to that message for additional information and support regarding your order.
If you have any other questions or concerns, we're here to help!
Warmly,
Pillows.com Team
The medium option was not available
The medium option was not available, so I opted for the soft version. I don’t believe I even received the correct pillow.
Caused lots of neck pain and I sent it back.
7 luglio 2025
Non scritta su invito
Risposta di Pillows.com
Hi Jessica,
I’m sorry to hear that the PureCare Bamboo Memory Foam Pillow in Soft wasn’t a good fit for you. I checked our records and didn’t see any emails indicating that you received the wrong pillow—if there had been a shipping error, we would of course be happy to make it right right away.
It looks like your return is already set up and ready to go. If you need help with anything else or have questions about finding a pillow that’s just right for you, our bedding experts are always here to help!
Warm regards,
PIllows.com Team
Best Pillows ever made!
I worked for the company that originally created the fossfill pillow. I love them and would always recommend the best pillow ever made. Thank you Lars Foss!
9 giugno 2025
Non scritta su invito
The pillow came right away
The pillow came right away. It is very comfortable. I was wanting a pillow like I had in the hotel in Rochester, MN when I was having treatment at Mayo. It was just like my great pillow there. Thank you!
2 giugno 2025
Non scritta su invito
To me they have a horrible return policy
To me they have a horrible return policy making customer pay for returns on $180 worth of pillows which are made in China i wouldn't recommend them to anybody. They say you have to check mark a box which still makes you pay a close to $3 fee for returns in US i never saw any such box and did not uncheck it but I still had to pay for returns shipping. I also bought one so called Jumbo pillow and it was no bigger than Queen Size .
7 giugno 2025
Non scritta su invito
Risposta di Pillows.com
Hi Paul,
Thank you for your feedback. I’m sorry to hear you’re unhappy with the return process. We understand return shipping fees can be frustrating, but as a small, Veteran-Owned business—not a large company like Amazon—we aren’t able to cover those costs and still keep our prices fair.
The Jumbo pillow size is 20" x 26", which is actually slightly smaller than a Queen size. We include detailed sizing information in the product descriptions to help with selection, but I’m sorry to hear there was any confusion.
There is a box during the return process that allows customers to opt out of the return label fee, though it’s easy to miss, and we appreciate you bringing that to our attention.
We truly value your support and hope you'll consider giving us another chance in the future.
Warmly,
Dana
Customer Experience Team
Pillows.com
I mistakenly ordered the wrong pillows…
I mistakenly ordered the wrong pillows and you fixed the problem and got me the correct ones. I appreciate you!
2 giugno 2025
Non scritta su invito
I've been sleeping soundly since I…
I've been sleeping soundly since I received my pillow
8 maggio 2025
Non scritta su invito
Pillow.com order, delivery and refund processes went smoothly.
The order and delivery process went as expected. Unfortunately the pillow was too soft so I had to return it. Good news is that the return also was smooth.
6 maggio 2025
Non scritta su invito
IHG Hotels Pillows
Appears to be the exact pillow used in the IHG hotels. Maybe a little pricey but very nice pillows. Also had the protective covers to match.
The order process was easy and product shipped and arrived on time.
19 maggio 2025
Non scritta su invito
I was able to order Choice Hotel…
I was able to order Choice Hotel pillows, no problem with the order.
25 aprile 2025
Non scritta su invito
Just not the same.
I took a picture of a pillow we loved at one of the most recents stays at a hotel and it led us to this site. I ordered 2 very expensive pillows based on the tag and now that we have them and used them, they aren’t the same.
21 aprile 2025
Non scritta su invito
Risposta di Pillows.com
Hi there,
Thank you so much for your review! We’re sorry to hear the pillows weren’t quite what you expected.
It looks like you ordered the combo pack, which includes one soft polyester pillow and one soft down and feather pillow. While both are popular choices in many IHG hotels, we understand it can be tricky to pinpoint the exact pillow you experienced during your stay.
Based on your description, it’s possible the pillow you loved was the FeatherBest® pillow, which is another soft down and feather option used at IHG® properties. You can take a look at it here:
FeatherBest® Pillow – IHG Collection
We’d love to help you find the right match—feel free to reach out to our team anytime, and we can guide you based on the photo you took or any other details you remember from your hotel stay.
Sleep well,
The Pillows.com Team
I am very satisfied with my order
I am very satisfied with my order. I will be ordering again.
18 marzo 2025
Non scritta su invito
Easy to find the right pillow
Easy to find the right pillow. Fast Shipping.
11 aprile 2025
Non scritta su invito
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