Property was excellent but having trouble getting our £250 deposit returned! When contacting them they just say it has been released and to contact our bank. It is now well over 2 weeks and no commu... Leggi di più
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This apartment in Applewood Mill Road was simply superb. So comfortable, close to so many Supermarkets like Tesco, Iceland and restaurants to eat like Pizza Hit , Doner kebab. The rooms were very clea... Leggi di più
L'azienda ha risposto
We had a very pleasant stay at Ashbourne heights last weekend. Pillow partners have been great in providing necessary information along the way. We did incur an issue while staying there which was qui... Leggi di più
L'azienda ha risposto
We have been using Pillow Partners to manage our properties in Ayrshire for the last 4 years. Edith Clark has been our point of contact from day one and is extremely helpfully and puts our minds at ea... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Alloggio completo di servizi
- Servizio sistemazione per vacanze
- Noleggio di appartamenti per vacanze
- Azienda per la gestione delle proprietà immobiliari
- Agenzia di affitto di appartamenti a breve termine
Scritti dall'azienda
Pillow Partners are the UK's leading social impact short term rental company. We ensure every stay with us is linked to doing good for communities.
Informazioni di contatto
Centre of Excellence, 15 Durham Street, G41 1BS, Glasgow, Regno Unito
- 01292434654
- info@pillowpartners.co.uk
- pillowpartners.com
3,9
Molto buono
770 recensioni
Ha risposto al 38% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very nice house and serviceminded hosts.
14 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Helle,
Thank you for your kind words and positive feedback! We're delighted to hear that you found our house to your liking and that our hosts provided you with service that met your expectations. Ensuring our guests have a pleasant and comfortable experience is always our goal, and it's great to see that we succeeded during your stay.
Kind regards,
Kayla,
CX Team
Helpful, friendly staff
This company communicated well. There were frequent, pleasant phone calls from friendly, helpful staff. Any queries I had were treated respectfully, with clear advice. I was genuinely surprised at the high cost of cleaning the house, but I had only one "complaint" (the coffee table in the living room appeared to have a greasy film). Otherwise, very clean and comfortable, with every kitchen gadget possible.
21 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Evelyn,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our staff and our communication. Providing excellent customer service is one of our top priorities, and we're thrilled that you found our team to be friendly and helpful in addressing your queries.
We apologise for the inconvenience regarding the cleaning cost and the issue with the coffee table. Your feedback is valuable to us, and we will certainly take this into consideration to ensure that we continue to improve our services.
On a brighter note, we're pleased to know that you found the house to be very clean and comfortable, with a well-equipped kitchen.
Kind regards,
Kayla,
CX Team
Really lovely cottage
Really lovely cottage, well fitted out with everything you need for a comfortable and enjoyable stay. Great to have a drying room on hand and the owners were really friendly and helpful. Such a lovely place to stay even when there's an amber rain warning in place. Great location too.
19 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi there,
We truly appreciate your kind words and glowing review! It's wonderful to hear that you had a fantastic stay at our cottage and that you found it well-equipped for your comfort. Our aim is to ensure that our guests have everything they need for an enjoyable stay, and we're thrilled to know that you felt well taken care of with the added convenience of the drying room.
The friendliness and helpfulness of our owners are qualities we value greatly, and it's fantastic to see that they made your stay even more special. We also take safety seriously, so we're glad you felt comfortable even during adverse weather conditions.
Kind regards,
Kayla,
CX Team
It's clean and nice
It's clean and nice. Good location and customer service.
19 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hello Huiyeonpark,
Thank you for taking the time to share your feedback! We're delighted to hear that you found our property clean and pleasant, enjoyed our convenient location, and were satisfied with our customer service.
Kind regards,
Kayla,
CX Team
Excellent Accommodation
A great apartment in a very central location. Spotlessly clean when we arrived. The best review I can give is that I would want to use the accommodation again if I had to stay in Paisley in the future.
21 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Stewart,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay at our apartment. It's great to know that you found it clean and in a convenient central location. We'd be delighted to welcome you back should you ever return to Paisley in the future.
Kind regards,
Kayla,
CX Team
Unsuitable for 6 and overpriced
Flat very small and claustrophobic, can barely take 4 adults, not even a foot between the twin beds in smaller bedroom. Would be ideal for 2 adults and 2 children. However it is completely ridiculous to advertise it for 6. There's no dining table as space is taken up by the sofa. Adult number 5 and 6 would sleep in the kitchen/lounge leaving nowhere for anyone to sit or eat other than their beds. There's only 3 breakfast/soup bowls for 6 adults so not really set up for so many people either. On booking.com all images from different letting units at Elder Park are in a jumble so you don't know which ones actually are belonging to the flat you are renting. It is very misleading. Appartment is totally overpriced for what you are getting. Our group had a 2nd flat less than a mile away with 3 times the space for almost half the price. There's no doorbell or knocker at the house so once one person is inside we had to bang on the bedroom windows to get in or text from outside the door. Lots of banging from the other flat's residents as they had the same problem. Communication was awful. Still waiting for a call from property manager I was supposed to get on Monday. Only positive points I can make are that it was spotlessly clean and beds in master bedroom were very comfy.
21 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hello Ute,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest assessment of your stay, as it provides us with an opportunity to address the issues you've raised and improve our services.
We're truly sorry to hear that the flat did not meet your expectations.Regarding the image confusion on booking.com, we will look into this to ensure a more accurate representation of the rental units.
We are committed to addressing the communication issues as well, as it's essential for our guests to have a smooth and seamless experience. We apologize for any delay in our response and are taking steps to improve our responsiveness.
We are pleased to hear that the cleanliness and comfort of the master bedroom were positive aspects of your stay.
Kind regards,
Kayla
CX Team
Very helpful staff
21 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Catalin,
Thank you so much for your kind words! We're thrilled to hear that our staff was able to assist you effectively. Providing excellent service is always our top priority, and we appreciate your feedback.
Kind regards,
Kayla,
CX Team
Lovely accommodation, great views.
The accommodation was lovely, very clean and with great views. Easy to get to most things especially by car but possible to walk too. This would have been 5 stars but there were a few small issues which were just a little disappointing.
14 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Jane,
We appreciate your feedback and are delighted to hear that you found our accommodation lovely and enjoyed the great views. We strive to provide our guests with a comfortable and enjoyable experience, and your kind words confirm that we're on the right track.
We also appreciate your honesty in mentioning that there were a few small issues. Please know that we take these concerns seriously and will use your feedback as an opportunity to improve and provide a flawless experience for future guests.
Kind regards,
Kayla,
CX Team
I recommend and would stay again
Clean, comfortable, modern, well equipped, nice quiet location. A nice place to stay. Hassle free booking/collection of keys.
Thanks!
13 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Sean,
Thank you for taking the time to leave such a positive review. We greatly appreciate your kind words and are thrilled to hear that you found our property clean, comfortable, modern, and well-equipped. We look forward to hosting to you again!
Kind regards,
Kayla,
CX Team
The apartment was perfect
The apartment was perfect, that being amenities, cleanliness and location. The service I received prior to checking in was so helpful, and would not hesitate to recommend to anyone who is looking to stay there. I’ll be sure to use them again if I find myself in prestwick again.
13 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Michael,
Thank you so much for your glowing review! We're thrilled to hear that you found our apartment perfect in terms of amenities, cleanliness, and location. Your kind words about our service are truly appreciated, and we're delighted that we could be of assistance to you.
We're honored by your recommendation and look forward to hosting you again if you ever return to Prestwick. Your satisfaction is our top priority, and we'll do everything we can to ensure your future stays are just as exceptional as this one.
Thank you for choosing our apartment, and we can't wait to welcome you back on your next visit.
Warm regards,
Kayla,
CX Team
Perfect…
An amazing apartment in a perfect position. Beautifully maintained. Very clean. Will happily stay there again.
Could not have asked for more.
13 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Miriam,
Thank you so much for taking the time to leave such a wonderful review of our apartment! We're thrilled to hear that you had a perfect stay and that our location, maintenance, and cleanliness met your expectations.
It's always our goal to provide a comfortable and enjoyable experience for our guests, and your kind words reaffirm that we're on the right track. We truly appreciate your feedback, and we can't wait to welcome you back for another stay. Your satisfaction is our greatest reward, and we look forward to hosting you again in the near future.
Kind regards,
Kayla,
CX Team,
Pillow Partners
Gorgeous apartment
Lovely apartment with a fantastic location for us, great communication with host and easy accessibility to the property.
26 settembre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Elaine,
Thank you for your lovely review! We're delighted to hear that you found our apartment gorgeous and enjoyed its fantastic location. We take great pride in offering a comfortable and convenient experience for our guests, and it's gratifying to know that we met your expectations.
Kind regards,
Kayla,
CX Team
Great location on the sea-front
Great location on the sea-front. Clean and comfortable accommodation.
12 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Andrew,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our sea-front accommodation and found the location to be great.
Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're pleased to hear that it made your stay even more enjoyable.
Kind regards,
Kayla,
CX Team
Excellent Place
Excellent Place. Will stay again. Good parking and close to stores and restaurants.
13 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Nathan,
Thank you so much for taking the time to share your experience at our place. We're thrilled to learn that you had an excellent stay and that you found our location, parking, and proximity to stores and restaurants to your liking.
Kind regards,
Kayla,
CX Team
Taking deposit, cancelling my reservation with no explanation why then refund deposit but short by 40 pounds
Made a booking at bookin.com, then Pillow Partners took deposit even though booking was assuring no payment to be made until way in the future, then cancelled my reservation 2 weeks later, no explanation why what so ever, finally refunded my deposit on my card but short by 40-50 pounds, again, no explanations, reply, anything. Sent request to my bank to reverse card transactions so I can recover my money. Pathetic JOKE not a trustworthy company...
12 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Dear Mr Polanski,
We are sorry about the confusion that has been made via Booking.com. Our team had been in touch via the platform to explain that the apartment that you had booked was now no longer managed by ourselves. The refund was issued right away, but does appear that due to exchange rates there is a discrepancy.
Hopefully this clears up the miscommunication and indeed allows those reading the review to understand.
Yours sincerely,
Mark
CX Team
Very enjoyable stay
Accessing the property was easy using key box.
Property was clean and well equipped.
Good quiet location and Tesco five minute walk away.
Very happy with our stay would definately use again.
3 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Caroline,
Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you had a very enjoyable stay.
It's wonderful to know that accessing the property was straightforward with the key box and that you found the property clean and well equipped. We take pride in ensuring our accommodations are in great condition for our guests.
Kind regards,
Kayla,
CX Team
Fantastic apartment!!!
6 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Stewart,
Than you for your review! We are pleased you found the apartment to be fantastic! We look forward to hosting to you again!
Kind regards,
Kayla
CX Team
Enjoyable stay
Really enjoyed the place. Was neat and tidy. Thanks
4 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Francis,
Thank you for taking the time to leave a review. We're delighted to hear that you had an enjoyable stay at our property.
Maintaining a neat and tidy environment for our guests is a top priority, and we're pleased to know that you found everything to your satisfaction.
Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
Kind regards,
Kayla,
CX Team
Superb hotel.
Just had a 3night stay at this superb hotel. Very tastefully decorated, spotlessly clean throughout and the staff are welcoming and friendly. The breakfast both full English and continental were delicious and plentiful.
The Fig Tree is ideally situated for the Shanklin shopping area, and the Esplanade, both within easy walking distance.
Highly recommended.
5 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Jane,
Thank you for your glowing review! We're delighted to hear about your recent 3-night stay at our hotel.
It's wonderful to know that you found the hotel to be superb, with tasteful decor and spotless cleanliness. We take great pride in maintaining our property to high standards. We're also thrilled that our staff's welcoming and friendly service left a positive impression on you.
We're pleased that you enjoyed our delicious and plentiful breakfast offerings, both the full English and continental options. Additionally, we're glad that you found our location convenient, within easy walking distance to Shanklin shopping and the Esplanade.
Kind regards,
Kayla,
CX Team
Fantastic flat
Fantastic flat. Lovely decor, very clean, great location.
6 ottobre 2023
Non scritta su invito
Risposta di Pillow Partners
Hi Katie,
Thank you for your kind words! We're delighted to hear that you had a fantastic experience during your stay at our flat.
It's wonderful to know that you appreciated the lovely decor and found the flat to be very clean. Maintaining a clean and inviting environment for our guests is a top priority for us. Additionally, we're pleased that the location suited your needs.
Kind regards,
Kayla
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