Pikl Insurance Recensioni 

433
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just renewed my policy with Lauren who couldn't have been more helpful. The important points were covered, queries answered and all in next to no time. Great, professional and friendly service!

L'azienda ha risposto

Valutata 5 stelle su 5

Keith from Pikl contacted me after I completed the details online. He was excellent; friendly, patient and really helpful. He gave me time to think everything through, called me back as promised, and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking for 'host insurance' for a property that we let out via Airbnb. The premium quoted from the existing broker was 70% higher than previous years for no apparent reason. I therefore spen... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

433 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(433)

25 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Maria was extremely pleasant was very…

Maria was extremely pleasant was very precise re the policy i was renewing, Explained every detail of the policy it was a pleasure please give her my feed back as she does her job very well Thanks

7 agosto 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thank you for your kind comments. We will be sure to let Maria know.

Valutata 5 stelle su 5

A lovely person on the phone reception…

A lovely person on the phone reception and a really helpful senior advice expert (Rebecca) helped make my change of home insurance a positive experience and gave me a good quote too.
Many thanks!

5 luglio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thank you for your kind words. We'll let Rebecca know.

Valutata 4 stelle su 5

Halifax Clarity Card seemed to have…

Halifax Clarity Card seemed to have failed to make a payment to you of £49.99...

... I used Chase Bank instead.

4 luglio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Hi Grahame. If you're having payment issues, you may want to contact your bank. If you have any queries about our insurance, please call us on 0800 254 5171.

Valutata 5 stelle su 5

Easy and straight forward to renew

Easy and straight forward to renew. Didn't have experience claiming anything just yet so don't know they will handling the claim but the customer services was helpful when I rang asking some further questions.

4 giugno 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thanks for your positive comments.

Valutata 1 stelle su 5

Really poor experience with Pikl

Really poor experience with Pikl. Rude staff seemly taking glee out of my personal situation (Leaving the UK for 18 months) and declining insurance with no further help provided. The agent had absolutely no tact what's so ever! Very disappointed.

2 luglio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

We are sorry you feel like you had a poor experience. We take customer service seriously and would like to know if there's anything we can do to help. Please call us on 0800 254 5171 if you would like to discuss this further.

Valutata 5 stelle su 5

I had not realised that I could renew…

I had not realised that I could renew online. How simple it was to use and extremely efficient.

27 giugno 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thanks for letting us know. It's good to hear that you found our renewal process easy to use.

Valutata 5 stelle su 5

My favourite insurance company

All my experiences with Pikl have been first rate. Staff are so helpful, and nothing is too much trouble. Great products at very competitive rates. Would highly recommend. Will definitely be returning myself.

5 giugno 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thank you for leaving a comment. We really love to hear about positive customer experiences.

Valutata 5 stelle su 5

Excellent service

Excellent service, listened to my requirements and ensured I received the appropriate insurance and at a very competitive premium.
Explained everything fully and called back when they said they would

9 aprile 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thanks for letting us know. We really appreciate it.

Valutata 5 stelle su 5

Great service from Lydia

I have not had to claim but I had a great experience purchasing insurance for my AirBnB with PIKL. Lydia on the phone was brilliant; concise, knowledgeable and very helpful. 5*.

26 marzo 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Hi Olivier. We're pleased you had a positive experience. Thanks for sharing.

Valutata 5 stelle su 5

Excellent service

Excellent service, value and insurance overall.
Maria has been nothing short of amazing.
Delighted and recommended!

8 marzo 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thanks for leaving a comment. We'll pass your kind words onto Maria.

Valutata 5 stelle su 5

Excellent work to review and reduce my renewal premium

Spoke with Lauren regarding my renewal premium, which had increased substantially. She worked hard with me to optimise the parameters to get the quote down, which she did successfully. She was polite, friendly and extremely attentive and helpful throughout quite a long call. Thanks very much Lauren and Pikl.

28 febbraio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Hi Phil. Thank you for your kind words. We'll let Lauren know

Valutata 5 stelle su 5

Such an easy quote and communication…

Such an easy quote and communication from the helpful and informative Lydia. Would definitely recommend. 🌟

22 febbraio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thanks for leaving us a review. We really appreciate it and will pass your kind words onto Lydia.

Valutata 1 stelle su 5

Only interested in sales commission?

I helped my 77-year old father obtain an insurance quote for our family holiday cottage via Pikl's website (confused.com). The quote looked good on the surface, but I became suspicious when Pikl's quote email lacked all the expected documents. I wanted to be sure the quote was based on the correct answers to the insurer's questions, but Pikl refused to provide the missing documents until my father had paid. Before paying, my father reiterated over the phone to Pikl that our holiday cottage is "detached" not "mid-terraced". However, after paying, we found that the insurance policy was for a "mid-terraced house". Pikl then told my father over the phone that - surprise, surprise - changing the insurance from "mid-terraced" to "detached" would significantly increase the premium, making it more expensive than other insurers. Therefore we decided to cancel immediately, and expect to receive a full refund. Why had Pikl not corrected the quote as my father had specifically requested before Pikl took his money? I can only assume Pikl's sales team receive a sales commission when a client pays money for insurance, regardless of whether or not the client then cancels within the 14-day statutory period.

16 febbraio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Hi Francis. Thank you for your comments. We take all customer feedback seriously as it gives us an opportunity to improve our high levels of customer service. We have listened to your call and in this instance, we can confirm that it was an honest mistake on our end. We can assure you that none of our customer agents take commission. To discuss things further and help us rectify the issue, please call us on 0800 254 5171

Valutata 5 stelle su 5

Excellent customer service

I have renewed again for a competitive package for buildings and contents with the PIKL host insurance top up that meets my needs. Thanks Mia and Ben for great telephone service.

7 febbraio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Thank you for letting us know. We'll pass your kind words onto Mia and Ben.

Valutata 5 stelle su 5

Policy was tailored to me

Very happy. Pikl made everything clear and simple, even though I had the unusual situation of living, letting and running a business in my home. Policy was tailored to me.

6 febbraio 2024
Non scritta su invito
Logo di Pikl Insurance

Risposta di Pikl Insurance

Hi Adam. Thank you for your comments.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più