The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
From the very beginning, Pigeonly made an incredibly difficult situation so much easier. I relied on their service and never once had a problem. Communication was consistent, dependable, and handl... Leggi di più
L'azienda ha risposto
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Leggi di più
L'azienda ha risposto
I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Informazioni di contatto
701 e bridger ave, 89101, las vegas, Stati Uniti
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,8
Molto buono
775 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great app love to use it never lets me…
Great app love to use it never lets me down
29 agosto 2021
Non scritta su invito
Risposta di Pigeonly
Rena, thank you so much for your review, we are so happy to hear you are enjoying the services!
Paper not pictures
Had I known that the pictures I was sending were going to only be copies of paper and not actual pictures I wouldn’t have waste my money!
19 agosto 2021
Non scritta su invito
Risposta di Pigeonly
Hello Tasha,
Thank you for reaching out, we are sorry to hear you are displeased with the service, but rest assure our photos are sent on actual photographic paper. The facility on the other hand might have some guidelines and take copies of your images and then give those to the inmate. I apologize for any inconvenience this has caused. Please feel free to reach out to us at 1-800-323-9895 Monday to Friday 8am-5pm with any questions or concerns.
I would not recommend Pigeonly At all
I would not recommend Pigeonly At all! They put Extra charges on your Card! It ends up being Very Expensive! And they have A lot of Outages! Where you will not be able to get in touch with your Loved one for 1-2 days at a time. I have found GTL to be good and J Pay.
4 agosto 2021
Non scritta su invito
Risposta di Pigeonly
Hello Connie,
I apologize for the inconveniences you've had attempting ot reach us. We take all unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved. In regards to reaching our customer service hotline we have temporarily switched to Monday- Friday from 8am-5pm PST and Saturday 6am to 3 pm, you can reach us at 1800-323-9895
They don’t even deserve one star!
The. Ustomer support is useless. There is no chat. Nobody answers the calls. Nothing that I have sent through them as gotten to my husband. They don’t even have the correct address. I have cancelled yet they still keep charging my account. They need to be reported.
24 luglio 2021
Non scritta su invito
Risposta di Pigeonly
Hello Sara,
I can guarantee you we will always update your information and rectify any concerns you have. Our customer support team has tried to reach out to you occasionally many times through phone calls and in response to your email. After not receiving any response back from you we advise you to please contact us at your earliest convenience. You may also give us a call back at 1800-323-9895 Mon-Fri. from 8am-5pm PST, we look forward to hearing from you to rectify your concerns.
I was impressed how quickly they…
I was impressed how quickly they responded to my message and even happier that they actually gave me a 10 dollar credit to make up for all the postcards I had mailed back to myself... thanks everyone ...
22 luglio 2021
Non scritta su invito
Risposta di Pigeonly
Tammy, thank you so much for your review, customer satisfaction is something we strive for, so we are pleased to know your issue got handled in a timely manner, we truly appreciate your feedback and support!
Lately I been trying to get ahold of…
Lately I been trying to get ahold of them online and says chat not available so sent email. I have been noticing money missing from account and come to find out that they are taking $$ out 2 sometimes 3 a month. I sent email with the screenshots. Thats $190.93 I want refunded ASAP.
7 luglio 2021
Non scritta su invito
Risposta di Pigeonly
Hello Nancy,
thank you for the feedback it really helps us understand where we can tend to our customers best. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your account, it would be best handled via phone in order to get your ordeal solved once and for all. Please expect a call from one of our account managers from our number 1800-323-9895. Feel free to contact an Account Manager earlier M-F 6-6 1-800-323-9895 in order to discuss in detail how we would be better able to serve you. Thank you.
If I can give zero stars I would
If I can give zero stars I would. The company always has " technical issues" you are paying for a service that half the time is not working.You are also paying pigeonly and whatever the facility uses it is a rip off.
7 luglio 2021
Non scritta su invito
Risposta di Pigeonly
Hello Minely,
sorry to hear you are not fully satisfied with the service.
We want to make sure we exceed your needs, if you are still having these issues, we are happy to compensate you for any loss of use of your service. Your loved one's facility may still have regualatios which is why we ensure if you have to pay for any contact with your loved one then you can service with us to get you the lowest rate possible please call us if you need further assistance with anything at 1-800-323-9895. Thank you for your review.
It did nothing it claimed to do
It did nothing it claimed to do. Even the inmates said it was a scam.
3 giugno 2021
Non scritta su invito
Risposta di Pigeonly
Hello Alisa,
Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We want to apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 1800-323-9895. We look forward to hearing from you and earning back your business.
I wouldn’t recommend this to anyone
I wouldn’t recommend this to anyone. They have billed my account 3 to 4 times a month and have tried to contact customer service to be put on hold for hours or transferred to wrong person over and over again, I’ve used this one time and my son got transferred to unit and still getting billed tried to cancel my card and it’s not allowing me to cancel the card so looks like I’ll be getting a new bank card so it cannot keep being charged. Do not use this company!
13 maggio 2021
Non scritta su invito
Risposta di Pigeonly
Thank you Teresa for your feedback, we will take this into consideration to help out our future customers. We do apologize about your dissatisfaction with our service and are working on bettering it every day! I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved.
Very bad experience with pigeonly
Very bad experience with pigeonly! They were only suppose to charge me one time as a trial and then I would have to resign up after that, which I did not. They Continue to charge my account after ive called numerous times to cancel. You also are out on hold for at least 15 minutes only to be hung up on after they answer. It happens everytime you call! They always returned my pictures and some letters and didn't send them. I want results! Do Not use this service!
11 maggio 2021
Non scritta su invito
Risposta di Pigeonly
Carrie, sorry to hear our service did not match your expectations, and your feedback will allow us to improve our services. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6am-6pm 1-800-323-9895. Best regards.
They continue to charge me when they…
They continue to charge me when they have even confirmed that I don't have a subscription. They just changed me 3x in 7 days.
11 maggio 2021
Non scritta su invito
Risposta di Pigeonly
Trish, sorry to hear about this issue, please contact us at your earliest convenience to have this corrected, 1-800-323-9895.
This is a horrible website I had…
This is a horrible website I had cancelled it a year ago and now I’ve gotten charged $26.06 three times already in less then a month.I have called and emailed the and I have no answer yet.They only steal your money!!!!
1 maggio 2021
Non scritta su invito
Risposta di Pigeonly
Hello Beltran and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
A waste of money and time.
A waste of money and time. Gave me the wrong contact information for an inmate I was trying to find. Kept charging my credit card monthly for no services rendered. Avoid this company. They are incompetent.
1 maggio 2021
Non scritta su invito
Risposta di Pigeonly
Dear James,
We want to sincerely apologize for your negative experience. Customer satisfaction is a number one priority, please give us a call at 1800-323-9895 PST 6am-6pm and ask to speak with an account manager to correct this issue right away. We value your business and comments.
Stay away from this company
Stay away from this company. They steal money from your account and do not reply to emails. They have taken over $80 in one month and tried to take more money today. My bank is dealing with it as a fraud case. I had to cancel my card in order to stop them stealing money from my account. Stay well away. I'm going to write this on every review page that I can to warn people about this company.
21 aprile 2021
Non scritta su invito
Risposta di Pigeonly
Hello Marie,
I sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Unfortunately, we did a system update and it duplicated some subscriptions. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895. Give us chance to fix this for you, hope to hear from you soon. Have a great day!
Risposta di Pigeonly
Hello Heather,
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Once again thanks for sharing your review with us and the community.
Love sending pictures
13 aprile 2021
Non scritta su invito
Risposta di Pigeonly
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I have no idea if he recieved any…
I have no idea if he recieved any photos and i habe been charhes 19.99 ober 4 times in less than 2 months. I want to cancel.
12 aprile 2021
Non scritta su invito
Risposta di Pigeonly
Hello Jennifer,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up. stay well and have a wonderful day.
I liked the free trial
I liked the free trial. not only did I write to my daughter but sent her pictures aswell. thank you for the fast and easy way to do so.
10 aprile 2021
Non scritta su invito
Risposta di Pigeonly
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Canceled Subscription But Keep Getting Billed
I cancelled my subscription in February 2021. I received confirmation of the cancelation on February 11. I was billed again in March and April. I have asked them to remove my credit card information and am filing complaints with the FTC and BBB.
8 aprile 2021
Non scritta su invito
Risposta di Pigeonly
I sincerely apologize. If upon investigation these charges are incorrect then this can be corrected and we will process a refund. please allow 3-10 business days from now for the refund to be processed or before contacting us again as I have already submitted a form of investigation on your account regarding said charges, thank you
Site is clear and easy to understand
Site is clear and easy to understand. Services are useful. Price is not bad. Service is a little slow, would be a lot better if you could have 2 letters in process at the same time.
2 aprile 2021
Non scritta su invito
Risposta di Pigeonly
Hello Joseph,
thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Pigeonly Customer Service at At (800) 323-9895, with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business.
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