Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the very beginning, Pigeonly made an incredibly difficult situation so much easier. I relied on their service and never once had a problem. Communication was consistent, dependable, and handl... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

775 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

There have been a lot of fraud charges…

There have been a lot of fraud charges in my card with them. They have been able to reimburse the fraudulent charges but it takes a lot of time to get fixed, the calling option also does not work and so I have not been able to use that, also the postcards I was able to sent when I originally signed up now are “no longer available” and the cards have a week or more long delivery time which is fine, but they won’t let you send anything else until that order is delivered so you can really only send a small few during your month.

14 marzo 2022
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Risposta di Pigeonly

Hello, thank you for taking the time to leave us a review and bringing your concerns to our attention. We would like to help you with any questions or concerns you might have about out phone services. As far as the postcards we can look into this for you and see what the issue might be. We can also reset your orders anytime so you are able to send more orders throughout the week. Please feel free to contact us at your earliest convenience, we are here to help Monday to Friday, from 6am- 6pm, our toll free number is 1-800-323-9895.

Valutata 5 stelle su 5

Excellent Service

Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post cards and handling mail as well as ordering commissary. They seem to take pride in what they do. I'll be using there services again real soon. Thanks Pigeonly!

Shane...

14 marzo 2022
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Risposta di Pigeonly

Hi Shane, so glad to know that you are satisfied with our services. We value your business with us and we aim to give our customers quality service.

Valutata 5 stelle su 5

Love this app

Love this app. My best friend is locked up and is going to be gone for some time. This helps me send pictures to him and keep in touch. He loves getting my pictures through pigeons! Thanks so much

28 febbraio 2022
Non scritta su invito
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Risposta di Pigeonly

Hi Angela, we are so happy to know you and your friend are enjoying the services!

Valutata 5 stelle su 5

It was alright so far..couldn't fund…

It was alright so far..couldn't fund commissary so tha/ sucked..

19 febbraio 2022
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Risposta di Pigeonly

Hi Donna, we appreciate your feedback. We apologize as we don't offer a commissary as of the moment. However, you may enjoy the benefits of our services as of the moment by saving money thru our phone service and sending your loved one unlimited photos, letters, post cards, greeting cards and web articles. Thank you!

Valutata 5 stelle su 5

Great service

I love the face I get 3 months of unlimited for a low price

18 febbraio 2022
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Risposta di Pigeonly

Hello Maegan, thank you for your review! We are happy to know you are enjoying the services.

Valutata 1 stelle su 5

I had to pay 25 dollar deposit on a…

I had to pay 25 dollar deposit on a phone system and didn't even use it at all nor did inmate get notified. Only got to type a letter and send a couple pictures on free trial. I want my money back!

17 febbraio 2022
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Risposta di Pigeonly

Hello Danyell, Thank you for reaching out. We apologize for the inconvenience. In order for the inmate to get notified, you can include the best rate number to you letter, let him know he has to dial that number from the facility and the calls will be routed to your regular phone number. Feel free to call us on 1800.323.9895 at your most convenient time so we can discuss the details. We are open from 6am to 6pm pacific time. Thank you and keep safe!

Valutata 5 stelle su 5

Very helpful and easy to use platform

Very helpful and easy to use platform! Customer service is also great and knowledgeable of their products!

17 febbraio 2022
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Risposta di Pigeonly

Hi Jin, thank you for an awesome review. We do strive to provide the best customer service and make it easier for you and your loved one to keep in touch. Have a great day!

Valutata 5 stelle su 5

I think this is great it lets you do…

I think this is great it lets you do everything from your phone and it is so conviniant.

16 febbraio 2022
Non scritta su invito
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Risposta di Pigeonly

Hello Ronda, thank you for your review. We are so happy to hear we are making things much easier for you to stay in contact with your loved one!

Valutata 3 stelle su 5

My biggest issue is you say unlimited…

My biggest issue is you say unlimited pics and stuff but yet I tried sending some and then went to send the rest and it says I gotta wait for the first ones to be delivered so now it's gonna take much longer before they can receive them which sucks bad

12 febbraio 2022
Non scritta su invito
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Risposta di Pigeonly

Hello Ezra, thank you for your review. Though we do ask to allow some time between orders to be shipped out, we are able to reset the application so you send more. Please feel free to contact us if you ever need more information or assistance on this, we are open Monday to Friday from 6am- 6PM, 1-800-323-9895.

Valutata 5 stelle su 5

I love this app

I love this app. Allows me and my loved on to stay and feel connected. Pigeonly is a blessing. Thank you

11 febbraio 2022
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Risposta di Pigeonly

Hi Alecia, thank you for your review. It's our pleasure to know we are helping you and your loved one stay connected! Thank you for choosing Pigeonly!

Valutata 5 stelle su 5

Very impressed thanks

I had purchased the wrong thing and so I emailed pigeonly and asked them to take a look at my pending orders to make sure I purchased the right thing and they emailed me the next day to tell me I was refunded all my money because I didn't need pay till after my free trial is done. I was very surprised and grateful for their help.

10 febbraio 2022
Non scritta su invito
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Risposta di Pigeonly

Hello Juliette, thank you for your review! If you ever need assistance with anything else, we are here to help!

Valutata 5 stelle su 5

Best way to keep loved ones up to date…

Best way to keep loved ones up to date with pics & letters from family an friends. Phone calls are extremely high in price range & now days its really hard when your budget is already stretched to the max.

8 febbraio 2022
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Risposta di Pigeonly

Hello Gwindolyn, thank you so much for your review. We are pleased to know you are enjoying our services! Have an excellent day!

Valutata 1 stelle su 5

Scammed me more than $1,200!

I did a free trial back in MARCH 2021 and immediately cancelled with proof of cancellation via email. They charged me $39.99 over 21 times in January. OVER $1,200 in fraudulent charges taken out of my account. 21 separate charges! This doesn't feel like a mistake. It feels criminal ans I've filed a report with my bank, the BBB, emailed them, and looking into legal action. This is grounds for a class action lawsuit based on these other reviews.

Edit: they claimed to reverse charges saying it would appear back in my account in 3-5 days. It's been weeks and nothing. Disputed with Visa and reported to Nevada Attorney General.

6 febbraio 2022
Non scritta su invito
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Risposta di Pigeonly

Hello Christopher, Thank you for reaching out, We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Please contact us 1-800-323-9895 at your earliest convenience so we can correct this for you. We are open Monday to Friday from 6am- 6pm. Looking forward to hearing back from you.

Valutata 5 stelle su 5

great service

love the services they offer, they make it easy to keep in contact with my loved one in prison.

5 febbraio 2022
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Risposta di Pigeonly

Hi! We appreciate your kind review. Glad to know we make it easier for you and your loved one to keep in touch! If you ever have any questions please don't hesitate to contact us 1-800-323-9895 we are open Monday to Friday from 6am- 6pm! Have a great day

Valutata 2 stelle su 5
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Risposta di Pigeonly

Hello, thank you for your honesty. Please feel free to contact us and ask about our current promotions that might better suit your needs. We are open Monday to Friday from 6am-6pm, 1-800-323-9895. Have a great day!

Valutata 5 stelle su 5

I love this

I love this. It’s so easy to send my fiancé letters and greeting cards and photos. She loves getting letters from me and I work long hours it so easy for me then to handwrite a letter. Thank you so much

4 febbraio 2022
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Risposta di Pigeonly

HI! Thank you for your kind review. It makes us happy to know we are helping you and your fiance keep in touch and making this so much more convenient for you! If you ever have any questions please don't hesitate to contact us we are open Monday to Friday from 6am- 6pm! Have a excellent day!

Valutata 5 stelle su 5

At first I had problems with this site…

At first I had problems with this site ONLY because the county jail my friend was at, didn't allow anything bigger than a 4×6 photo, so the cards from this site, wouldn't get thru. And the jail required inmate's name & # on back, so photos wouldn't get thru either.
But then Pigeonly ran a HOLIDAY DEAL for Christmas AND I found a coupon code so I got a 3 month subscription for a great price! Using Pigeonly now to send letters, cards, photos & web articles to my friend in prison (CA) and it's totally worth it. You can send one of those I listed about every 4 days, once one gets delivered, you can process another one.
I haven't used the phone services though so I can't say anything to that

4 febbraio 2022
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Risposta di Pigeonly

Hello, thank you so much for your review! We are happy to hear you are enjoying our services. If you ever have any questions please don't hesitate to contact us we are open Monday to Friday from 6am- 6pm! Have a great day

Come funziona Trustpilot

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