The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From the very beginning, Pigeonly made an incredibly difficult situation so much easier. I relied on their service and never once had a problem. Communication was consistent, dependable, and handl... Leggi di più
L'azienda ha risposto
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Leggi di più
L'azienda ha risposto
I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Informazioni di contatto
701 e bridger ave, 89101, las vegas, Stati Uniti
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,8
Molto buono
775 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Obwohl ich pigeon.ly gemeldet hatte das…
Obwohl ich pigeon.ly gemeldet hatte das zuviele Abbuchungen vor genommen wurden. BUCHT die Firma weiterhin ab. Hab gerade mit der Bank telefoniert und meine Kreditkarte sperren lassen. Anders lässt es sich nicht in den Griff zu bekommen.
Pigeon.ly preist sich an günstiger und besser zu sein?.
Herbert Kuckartz
13 giugno 2022
Non scritta su invito
Risposta di Pigeonly
Hi Herbert, Thank you so much for taking the time to leave us a review. Unfortunately, we don't have a translator as of the moment. We would like to get in contact with you so we can help you with your concern.
Hello i have contact- to 5 inmates-…
Hello i have contact- to 5 inmates- USA- i change a abo from 11.99 to 24,99- can be i lost then the - 34,99 Dollars-by the change?
Can you say me please - a inmate cancelt the contact to me -- lost i the money i pay for the abo?
thanks
herbert kuckartz
11 giugno 2022
Non scritta su invito
Risposta di Pigeonly
Hi Herbert, Thank you for reaching out. I can see you had paid for 4 inmates 34.99 which is a 3 months subscription and the other one is for 1 month subscription which you had paid $24.99. Services includes phone service, unlimited photos, letters, postcards, greeting cards and web articles. Feel free to call us please on 1800.323.9895 if you have any questions or confusions. We are open from 6 am to 6 pm pacific time Monday- Friday. Thank you and keep safe!
I appreciate you guys refunding my money
9 giugno 2022
Risposta di Pigeonly
Hi Kellie, Thank you! Please know that we value your business with us, and we'd always want our customer's satisfaction and to make sure you enjoy the benefits of using our services. Thanks again and keep safe!
Risposta di Pigeonly
Hello Emma, Thank you for reaching out. If you have any concern or if you need assistance, feel free to call us at 1800.323.9895 from 6 am to 6 pm pacific time Monday-Friday. Thank you and keep safe!
I was charged twice by pigeonly
I was charged twice by pigeonly. Once on May 27th for $34.99, and then again on June 1st for $34.99, the actual date that I should have been charged is July 22nd. I've called twice regarding this matter and have not got anything resolved have not got my money refunded.
8 giugno 2022
Risposta di Pigeonly
Hello Rita, thank you for bringing this to our attention. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Please feel free to contact us at 1-800-323-9895, so we may assist you.
As far as I know my inmate received his…
As far as I know my inmate received his letter. The letter was supposed to be no charge. I should have read all of the reviews before opening an account.
I was charged $34.99 four times. Needless to say I called immediately to cancel this account. We’ll see how long it takes.
8 giugno 2022
Risposta di Pigeonly
Hello Mary, Thank you! Glad to know that you seemed to be satisfied on our services. Thank you for choosing Pigeonly. Keep safe!
Scam
First I was happy To have found a service like that which I could use even from Europe. But after a while they started to debit 5 memebership fees in two weeks. They told me they would refund me after I contacted costumer support when it happens the first 2 times m. They said they would refund me the money instead they took more money from my bank account!!! I read so many bad reviews and I’m really sad that this seems to be a scam and innocent customers that want to keep in touch with their loved ones are defrauded. So I do not recommend using their services. I want my money back!!!!!!
8 giugno 2022
Risposta di Pigeonly
Hello Carla, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience. Please know that we are doing some investigation regarding this issue. Rest assured it will be taken care of and if those are incorrect fees, it will be refunded. Thank you! We appreciate your patience.
Always helpful always efficient always…
Always helpful always efficient always leaving me thinking I hope these people are paid well.
8 giugno 2022
Risposta di Pigeonly
Hello, We appreciate your feedback. Glad to know that you are a satisfied customer. We value your business. Thank you for using Pigeonly to stay in touch with your loved one. Keep safe!
Y’all keep taking out money out my…
Y’all keep taking out money out my account it’s been multiple times almost every other day
8 giugno 2022
Risposta di Pigeonly
Hello Sandra, Thank you for bringing your concern to our attention. Please feel free to call us on 1800.323.9895 so we can discuss details and be able to rectify the issue as soon as possible, We are open from Monday-Friday 6 am -6 pm pacific time. Thank you and keep safe!
I have had nothing but good things to…
I have had nothing but good things to say this is a very good program you have going on . I can't give you 5 stars because there is always room for growth but your as close to perfect as you can get!
2 giugno 2022
Risposta di Pigeonly
Thank you Debbie, we appreciate your feedback. Happy to know that you are a satisfied customer. We value your business, and thank you for using Pigeonly. Keep safe always.
My pictures order has yet to go thru I…
My pictures order has yet to go thru I don’t understand and there is really no explanation
1 giugno 2022
Risposta di Pigeonly
Hi Jennifer, thank you for reaching out. We apologize for the delay, rest assured all your mails had been delivered and your loved one will be able to receive it as soon as possible. Thank you for your patience and keep safe!
VERY DISAPPOINTED
I paid $35 for them to send out a letter I could have easily sent myself for what 50¢.....My fault for not reading the fine print..I understand they have to pay a fee for the phone. I assumed that was probably part of the $35. I was wrong..I have asked over and over what it includes with no answer...I just feel like it is a scam...If anyone has any positive input, I would greatly appreciate it...
1 giugno 2022
Risposta di Pigeonly
Hi Lana, we appreciate you bring this to our attention. Sorry for the confusion. The $34.99 is a bundle package which includes 6 services and this is good for 3 months subscription. You can use the phone service, unlimited photos, letters , postcards, greeting cards and web articles. Now, for the phones, we gave you the best rate number, however, minutes is not included. It requires $25 to be added on the phone provider like if the jail is using GTL, Securus, IC Sol. etc. We will be more than glad to assist you. If you have questions, feel free to call us on 1800.323.9895 from 6 am to 6pm pacific time. Monday - Friday. Thank you and keep safe!
I want to be able to phone and I can't…
I want to be able to phone and I can't get that to work. My letter is taking a long time to arrive when it is online.
1 giugno 2022
Risposta di Pigeonly
Hello, thank you for your review. Our letters are printed then shipped out to the facility, and takes about 3-5 bus days to be delivered. In regards to the phone, we can help you with this right away. Please feel free to contact us at 1-800-323-9895. We are open Monday to Friday from 6am-6pm, ready to assist you. Have a great day!
So far it's been good..
So far it's been good... I am hoping that all the bad reviews I read are not true because there we're allot more bad reviews than good actually I only read a few good reviews
1 giugno 2022
Risposta di Pigeonly
Hi Christine, thank you for taking the time to leave us a review. We hope to exceed your expectations!
Sending a letter was so easy..But using…
Sending a letter was so easy..But using your system to post money is a joke..Have been trying for a week..
1 giugno 2022
Risposta di Pigeonly
Hi Regina, thank you for your review. We do not offer commissary services, I would advise you to contact the facility directly for more information. If you have any questions about Pigeonly we are here to help, feel free to contact us at 1-800-323-9895. We are open Monday to Friday from 6am-6pm, ready to assist you. Have a great day.
This website sucks it does not tell you…
This website sucks it does not tell you you can only send one letter a month and then it takes 4 days for them to even process it and then another 5 days for them to get to the jail sucks sucks sucks,
1 giugno 2022
Risposta di Pigeonly
Hello Brittany, we are sorry to hear you are not happy with our service. We can help you with this issue, or we might have a different plan that might better fit your needs. Please feel free to contact us at 1-800-323-9895. We are open Monday to Friday from 6am-6pm, ready to assist you. Have a great day.
I truly love this site
I truly love this site! You don't have many choices when it comes to sending cards to your loved ones who are incarcerated and this is an approved site. With all the regulations and stipulations with receiving mail, especially cards, this site is approved and the quality from what I am told is amazing! I love that I can upload my own photos to create a card not to mention the ability to add my own signature to it which gives the cards an added touch of love! Thank you Pigeonly for this amazing site! The monthly subscription for unlimited use gives me the ability to send a card everyday to my loved one!!!!!
1 giugno 2022
Risposta di Pigeonly
Hello Liza, thank you so much for taking the time to leave us this amazing review.
We strive to offer the best and most convenient service possible for our customers and aim to give our customers the quality service they deserve. Thank you for using Pigeonly!
Love it the service and everything I…
Love it the service and everything I ordered was correct!!
1 giugno 2022
Risposta di Pigeonly
Hello Jennifer, thank you for you review. We are so happy to hear you are loving the services. Have a great day!
Not reliable.
This service is way too expensive for me to get so many “error! Call customer support” messages. Not being able to send one thing until another has been delivered. Um no. I want to be able to send a letter every day. This is my last month with the service if it doesn’t change. Also the limit of 40 pics sent at a time is ridiculous when it takes two weeks to be delivered. Get it together.
1 giugno 2022
Risposta di Pigeonly
Hello, thank you for your review. We are sorry to hear you are disappointed with the services. You are able to send more letters, just contact us so we may reset the system for you. Please feel free to contact us so we may further assist you with any other issues you might experiencing.
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