Pigeonly Recensioni 775

Kudos to the new management at Pigeonly.com! The service has improved tremendously. Faster shipping, reliable customer service, and quick refunds make it a top-notch communication platform.

Pigeonly.com has excellent customer service! They were quick to respond and resolve my query, ensuring a smooth communication experience.

I was pleasantly surprised by the fast shipping of my letters and photos through Pigeonly.com. It's great to know that my messages reach my loved ones in prison quickly.

I thought this was a great service, for the 1 time I used it. I have tried to cancel my account in many ways: emailed 2x, called and "kept my place in line" but didn't receive a return phone call, and now I have been on hold for 1 hour. If they are still helping other customers, there must be so many complaints, maybe they need more "Customer Support Heros"! BTW, the on hold music repeats every 30 seconds and is becoming so irritating! Just mail photos and letters to your loved ones.

I have been trying over and over to set up an account but it won't except any of my cards. I've waited on hold for hours only for no one to pick up. Sent an email and waiting for a response. I don't expect I'll get one.

They are the worse I truly believe no one works their I have been calli Nv every day for over a month to talk to someone and trying on thr website to update my card information so I can pay for my subscription seeing I got a new debit card. I had to get a hold of them through Twitter and they told me that they are having issues with having and putting new credit cards in the system to pay for your subscription. It’s hard to get a hold of people there they don’t ever call you back and this is very upsetting and the fact that you want to communicate with your loved one that is incarcerated but yet can’t talk to real person or even have the option to put your new card information in . Very upsetting

They took money out for a free service of $34.99 X5 =174.95. They say they have refunded me but never happened, then will mail a check, NOTHING has happened. I have been fighting to get refund since 6/2022 today is 3/14/23. I have called hundreds of times along with emails. Emails saying they will look into and never followup with me. I have been trying the last month calling everyday on hold for an hour then get disconnected. I can not get a hold of anyone let alone get them to answer. I have sent a complaint to BBB, they as well can not get an answer from them. I have a feeling I am out $175.95. Beyond furious. They refuse to give me my refund.
3/24/23....Thank you for your reply but unfortunately that is what I've been getting told since last June that they are working on it and I never hear back. All I am asking for is my refund that I am entitled to. I do also want to add I still to date have not heard a word from pigeonly about the refund. No way it should take this long.

If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website .
Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say .
pigonly don't not respond to emails until weeks later .
This service is terrible you say u will monitor by account but the issue is your system not my account .

This company is HORRIBLE!!!! They have no problems with accepting your payments however you can NEVER get through to customer service. I have spent HOURS trying to reach them. I’ve been on hold for HOURS. I have pressed 5 to keep my place in line to receive a call back number & the call is never answered. This is unacceptable customer service!

I am so thankful for you all and helping me stay in touch with my son by giving us good rates and I m blessed that you care enough to help us stay connected…
Zenda fiske
207/290/0787
Thank you

The other people on here I have been charging a total of 11 unauthorized $34.99 charged I have repeatedly sent emails and finally was able to get a hold of somebody via phone and was promised a few days ago by a supervisor that my card would not be charged again and here we are a few days later and there's another charge these people are criminals on top of the 3499 that they've charged to my card unauthorized 11 times I'm getting a $25 fee from my bank every time they do it. So if you're looking for a review whether or not to go ahead and use this service I highly suggest not I understand that you want to get in contact with your loved one in prison just like I did but you're going to regret it cuz you are going to end up bankrupt and homeless unless you're a millionaire

In July, 2022, I signed up for the "forever free" plan. I was reviewing my credit card and imagine my surprise - in November they put 3 charges on the card for a total of 70.98. They really went to town on my credit in December, 2022 --- 280.92 in charges spread out over 9 separate payments. For a grand total of $351.90. WHAT about that is "forever free"???

I checked my Pigeonly account to see if I accidentally signed up for something I didn't want... Nope. The only charge there was $0 ---when I signed up for the 'forever free' account, which I've never used because it doesn't seem as if you can actually send anything with the forever free account.

I am hopeful for a full refund.

UPDATE Jan 31 2023 --- I did get a full refund - after reporting this to my credit card company and THEY refunded my money. When I contacted Pigeonly for a refund, they were polite. At one point I was told that once they were done researching, I'd get a full refund right away. In their next email - 'right away' became 3 - 14 BUSINESS working days... about 20 days. They are disorganized. They contridict themselves. And by the way, 14 business days turns out to be about 20. By then I'd gotten the credit card refund... but I was still curious to see how long their "refund" would take. 20 days? No - more like 24 actual days. They emailed me this sham bunch of emails AS IF they'd actually refunded me. Are they legit? Who knows.

Waste of time. Made to pay 20$ to send one letter. It took a week to get there and deliver, by then the person it was sent to was released. Then it won't let you cancel until a month after. Expect fraudulent charges on your credit card after the fact. Had to report my card and get a new one.

Update: I did reach out to Pigeonly via email. They got back to me right away. They canceled my subscription right then and refunded my initial charge as well as the additional/unexpected charge.

I am devastated. They must have hurt so many people, and it could affect the mental welfare of millions of inmates when & if this happens . It happened to me. I have sent countless postcards and letters to someone who desperately needs them incarcerated in Oregon. I just now got a postcard from her saying “finally“ about hearing from me and I wrote her back with a Christmas card saying what do you mean “Finally”?…. I have sent you tons of letters-countless. So many came back, so I switched to Pigeonly. I can’t even count how many postcards through Pigeonly; they’d tell me “Congratulations ~your letter was sent!” No it wasn’t. So I’m devastated. I trusted them and I hate it when things like this happen. IT’S HEARTLESS & CRUEL. (Review remains because it’s sadly TRUE.)

This is what pigeonly states on their website:

How long does it take for an incarcerated individual to receive non-legal mail?
Within 24 hours of receipt, Pigeonly will open and scan incoming mail, share the electronic scan with IDOC for further screening, then print and prepare the mail for shipment. Printed mail is delivered to IDOC via Priority Mail and will be received at the appropriate facility within 1-3 days of shipment.

Well, that’s a joke! It took my inmate 2 months to get a letter from me and one month to get several others! Then they tried to blame it on the USPS. When I filed a BBB complaint, Pigeonly admitted they were behind on processing the mail.
1. They are untruthful.
2. They are not properly fulfilling their contract with Iowa DOC.

I am thoroughly disgusted with this agency. I have reported them to the Iowa DOC.

I want to cancel my subscription. Don't use it enough. They charged me twice in November. Everytime I call they say they are doing schedule maintenance. I want them to stop chargiing me.

Signed up for the 3 day trail and money $34.99 was still taken from my account after i cancelled my account the same day i activated it. Sent proof and everything on 11/07. No one answered the customs service line so i sent over an email. Was then told it would take 3-14 days to receive a refund still to this day no refund has been sent to my bank as i have sent yet another email over to the support email. This is beyond ridiculous.

They debited money from my card but I signed up for the forever free plan. I can’t get in contact with customer service because they don’t answer, just leave you on hold for forever.

I did receive a refund after messaging customer support a few times. Thank you for resolving the issue.

Worst company EVER!! STOLE $135 SO FAR!!! I HAVE TRIED CALLING AND EMAILING WITH NO RESPONSE!!

Reported fraud and filed better business report. I have never used this company and have had 5 charges and 3 just this month. This is ridiculous. I can’t afford this scammy crap.