The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
From the very beginning, Pigeonly made an incredibly difficult situation so much easier. I relied on their service and never once had a problem. Communication was consistent, dependable, and handl... Leggi di più
L'azienda ha risposto
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Leggi di più
L'azienda ha risposto
I had an overall good experience with this app. I really enjoyed the photos you can send at no added cost. I overpaid once and customer service was quick to refund me. Its fun how you can create your... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Informazioni di contatto
701 e bridger ave, 89101, las vegas, Stati Uniti
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,8
Molto buono
775 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Love it
The best for keeping me and my family together ❤️ 💙 💓 thank you.
16 luglio 2025
Non scritta su invito
Risposta di Pigeonly
Dear Janet,
Thank you so much for your kind words and support!
We're happy to hear Pigeonly has helped you stay connected with your loved ones. If you ever need any assistance, we're always here for you.
GREAT COMPANY
So I am based in the UK England this company and service is excellent my partner who is incarnated loves the photo and cards and letters they are high quality my partner is really impressed and makes relationship stronger 5 dollars a month for unlimited mail good price
PLUS ALL TRACKABLE FAST
10 giugno 2025
Non scritta su invito
Risposta di Pigeonly
Dear Ben,
Thank you for your kind words and support from the UK! We are delighted to hear that your partner is enjoying the photos, cards, and letters, and that our service is helping to maintain your strong connection. Our goal is to provide high-quality, trackable, and affordable mail. We truly appreciate your feedback and are grateful to be a part of your journey.
If you ever need anything else, please do not hesitate to reach out.
I have sent 3 letters including…
I have sent 3 letters including pictures and they show my brother getting them but he hasn’t! Now the most important photos I tracked through the USPS and I got the confirmation they have it but they don’t show they have it! I will not give out my info to charge in a card bcz of the few reviews I’ve read. It’s really sad when I follow the rules but they don’t.
UPDATE: after my phone call to Pigeonly my mail came and guess what was in it? The letter I mailed to my brother saying: return to sender and on the back it says: M S canable hard envelope- needless to say I’m about to give up!
16 novembre 2024
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Risposta di Pigeonly
Dear Martha,
Thank you for reaching out. I’m truly sorry to hear about the trouble you’re experiencing. I understand how important it is for your brother to receive your letters and photos, especially since they hold such personal value.
For further assistance with this issue, please contact our customer support team. You can reach us via email at support@pigeon.ly or by calling our phone line at 1-800-323-9895. Our support team is available from 7 AM to 4 PM PST Monday to Friday. We're here to help and provide any guidance you may need.
I love using pigeonly it’s so easy and…
I love using pigeonly it’s so easy and affordable and every time I’ve had any kind of issues, questions or anything customer service has been really really effective and efficient. They get back to me and are super helpful. I love using this company and I recommend it to all my family and friends just a really good company overall.
9 aprile 2025
Non scritta su invito
Risposta di Pigeonly
Hello Heather,
Thank you very much for your kind words! We are delighted to hear that you had such a positive experience with Pigeonly. Our goal is always to make things simple, affordable, and stress-free, and we are thrilled that our customer service team has assisted you effectively.
Your recommendation means a lot to us, and we appreciate having you as part of the Pigeonly family! Please don't hesitate to reach out if there is anything else we can do for you.
Unauthorized charges
This is my 2nd issue with this company. The last time i signed up for the free account but they immediately started taking took money from my account. I had to close my account. Now, suddenly, new charges
began appearing in my new bank card. I never gave or authorized them use of this card. I don't trust these people at all.
13 marzo 2025
Non scritta su invito
Risposta di Pigeonly
Hello Carolyn,
We sincerely apologize for the inconvenience you have experienced. Please rest assured that we take your concerns seriously and are committed to resolving them.
Your refund has been processed. Kindly allow 3 to 14 business days for the amount to appear in your account, depending on your bank’s processing time.
If you have any questions or need further assistance, feel free to reach out to us at 1-800-323-9895. We are here to help.
Unauthorized charges on my credit card
Unauthorized charges on my credit card. I read the terms and conditions, took screenshots in the event that my card would be charged and sure enough, two months of charges after website clearly stated my card would not be charged. Customer support emails have gone ignored. No answer on multiple calls. Tried to delete the card but we site won't allow me to. Tried to unsubscribe from ALL services. Unable to do so.
23 febbraio 2025
Non scritta su invito
Risposta di Pigeonly
Hello Robin,
Thank you for your review.
We apologize for the issues you have experienced with our company. We take these claims seriously and are committed to resolving the situation for you.
Please call our support hotline at 1800-323-9895 so we can assist you with your concerns. Our hours of operation are Monday through Friday, from 7 AM to 4 PM Pacific Time. This will allow us to check your account and address your needs.
Thank you for your patience.
Risposta di Pigeonly
Hello Luana,
I apologize for the difficulties you're experiencing while entering your billing address. For further assistance with this issue, please reach out to our customer support team. You can contact us via email at support@pigeon.ly or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 AM to 4 PM PST. We're here to help and provide any guidance you may need.
Absolutely wonderful I love it
28 febbraio 2025
Risposta di Pigeonly
Hello,
Thank you for your kind words! We are delighted to hear that you are happy with our service. If you ever need anything else, please do not hesitate to reach out.
Risposta di Pigeonly
Hello,
Thank you for reaching out We are here to help you with any issues you may be experiencing. If this has not been resolved, please contact us at 1-800-323-9895 or via email at support@pigeon.ly.
Risposta di Pigeonly
Hello,
Thank you for the positive feedback! We're thrilled to hear that you are a satisfied customer and that you received assistance promptly. Please feel free to reach out if you need any further help.
Over two weeks later
Over two weeks later, and my letter sent through pigeonly still says "processing". Mail that I've sent TO pigeonly to be processed to the prison was also sent over two weeks ago and still not delivered. Terrible.
6 gennaio 2025
Non scritta su invito
Risposta di Pigeonly
Hello Sarah,
I sincerely apologize for the delay. Mail processing times can be impacted by various factors, including holidays, weather, and mail volume. However, a two-week delay is longer than usual, and I’d like to assist in resolving this. Please contact us at 1-800-323-9895, Monday through Friday from 7 AM to 4 PM, so we can investigate further. We appreciate your patience and will do our best to resolve this as quickly as possible.
4th party click
4th party click . Don't waste your time with pigeonly, They'll only crap on your debit card with 4th party fees.
11 dicembre 2024
Non scritta su invito
Risposta di Pigeonly
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and any concerns you’ve had with our service.
At Pigeonly, we strive to provide affordable and transparent solutions for staying connected with loved ones. I want to clarify that we do not charge any third-party fees, and all costs are directly related to the services we provide.
Can I get clarity on the issues you’ve encountered? If there are specific charges or concerns, please feel free to reach out to us at support@pigeonly.com or call us at 1-800-323-9895 (M-F, 7 AM to 4 PM PST).
We’d be happy to review your account and address any problems.
Your feedback is important, and we appreciate the opportunity to assist you.
Thank you for your time
Do not use this company
Do not use this company. There phone number is disabled. Took my credit card information and will not let me delete it. SCAM
11 agosto 2024
Non scritta su invito
Risposta di Pigeonly
Hello Jackie,
I'm sorry to hear about your experience. Our phone number is now active again, and we are available Monday through Friday, 7 AM - 4 PM PST. We recently experienced an outage that affected our business hours, and we apologize for any inconvenience this may have caused.
Regarding your credit card information, please note that a credit card is required for all active subscriptions. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at support@pigeon.ly.
Thank you for your understanding.
Best rate number mess up
I have absolutely no problem using pigeonly for sending photos and letters. But the app will not let me set up a best rate number. I'll put in all the info and submit it and it just pops up with "hold up! True" I'm trying to have more than a 1 minute conversation with my brother.
16 febbraio 2024
Non scritta su invito
Risposta di Pigeonly
I apologize for the trouble you're facing while setting up a best rate number with Pigeonly. For further assistance with this issue, please contact our customer support team. You can reach us via email at support@pigeon.ly or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 am to 4 pm PST. We're here to help troubleshoot the problem and provide guidance.
Extremely POOR service
Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful.
Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them
21 novembre 2023
Non scritta su invito
Risposta di Pigeonly
Hello,
I am sincerely sorry to hear about your experience with Pigeonly I understand how important it is for you and your relative to stay connected through letters, and I am deeply sorry that this has disrupted your communication.
If you can please email us at support@pigeon.ly and provided us the name and phone number to your account so we can further investigate and correct the issue please.
Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services.
I been waiting for them to pick up…
I been waiting for them to pick up phone for two days now and I requested 2 call back and nobody ever called back and on top of that I got the United States number twice and it said that they was they was closed and but it was doing business hours and the sad part about is I'm still on hold the phone hung up twice and y'all don't even have no app and the only other way is to E Mail y'all but we still didn't get any where y'all need to have a agent available where we can talk right then and there so we can get the problem resolved I'm at t point where I want to delete my account with y'all I'm very disappoint with y'all sever have a nice day
19 settembre 2023
Non scritta su invito
Risposta di Pigeonly
Hello Antionette,
Thank you for your review, we are sorry to hear about the issues you had experienced. I was able to find the email you sent and I can see you have been replied back too. The answer to your question was answered and you were given a recommendation on how to get information on the service you were looking for.
Our apologies for any inconvenience this has caused, please feel free to reply back if you still have any other questions. Have a great day.
The refund process at Pigeonly was…
The refund process at Pigeonly was seamless. When I had an issue, their customer service promptly addressed it, providing a swift resolution.
17 agosto 2023
Risposta di Pigeonly
Hello Henry,
Thank you for your review, we are happy to hear this issue was resolved for you within a timely manner.
It's been almost a year now since you…
It's been almost a year now since you said you're trying to update your system and get us the best rate but until now we couldn't use your service even when you are paid the whole year. Just let us know if you don't want us to use your service any more than giving us false hope, you are being unprofessional people
21 luglio 2023
Non scritta su invito
Risposta di Pigeonly
Hello Lyn,
Thank you for your review. We are sorry to hear about the issues you have experienced. It is not our intention to give you the sense of false hope, on the contrary, we want to provide the best service that is available for you. I can see this problem has been resolved, but if you still have any questions or concerns please do not hesitate to reach out, your satisfaction is most important to us. We are here to help.
Error en pago
He intentado muchas veces hacer el pago del plan ingreso los datos de mi tarjeta y me marca error tarjeta declinada, he intentado con más tarjetas y pasa lo mismo y por supuesto todas las tarjetas tienen crédito o saldo y todas están vigentes son visa y otras mastercard, ayuda! Alguien que sepa el motivo de este error
8 luglio 2023
Non scritta su invito
Risposta di Pigeonly
Buen Dia Jesus,
Lamento el inconveniente que no puede ingresar su target, con gusto le podemos ayudar. Favor de ponerse en contacto con nosotros ya sea por medio de correo electrónico support@pigeon.ly , o llamando al 1800-323-9895 de Lunes-Viernes de 7am-12pm hora pacifico.
Gracias
Se me hizo muy fácil utilizarla
Se me hizo muy fácil utilizarla, buen precio, solo tengo una duda de cuanto tardan en llegar las fotos
27 maggio 2023
Non scritta su invito
Risposta di Pigeonly
Hola Laila,
Gracias por tu comentario, las fotos pueden tardar aproximadamente entre 3-5 días para llegarle a la persona. Si tienes mas preguntas or necesitas ayuda por favor mándanos un correo electrónico a: support@pigeon.ly
Estamos aquí para ayudarte, buen día!
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