Excellent service! Faye and Nicholas kept me up to date regularly and were always available when I needed them. They were knowlegable and guided me through the whole process with ease. Their online po... Leggi di più
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Picnic have made this process so simple, all the staff I've been in contact with are helpful and professional, I want to especially thank Andreeea, Beaux, Layne, Tom H. I would recommend to anyone for... Leggi di più
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The team have been fantastic from start to finish. We honestly cannot thank Picnic and everyone involved in our case enough for everything. As first time buyers we needed talking through everything... Leggi di più
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We would like to say a big thank you to the whole picnic team! This whole experience was great, team extremely helpful and professional. Couple of months ago we didn't even think that we could be e... Leggi di più
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We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Informazioni di contatto
Regno Unito
- picnicmortgages.com
4,6
Eccellente
85 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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I had an excellent experience with Faye and Nicholas
I had an excellent experience with Picnic during my mortgage application. The whole process can be quite stressful, especially when you’re short on time, but the team was consistently supportive and patient throughout.
I’ll admit I was probably a bit persistent (and occasionally nagging!) due to the time pressure — for which I do apologise — but their understanding and dedication truly made the difference in getting my application over the line successfully.
A very special thank you to Faye, my mortgage advisor, who went above and beyond. She spent countless days (and even late nights) working on my case — I still remember receiving an update from her at 11pm, which really shows her commitment and care for her clients.
Also, a big thank you to Nicholas, my case manager, who always maintained a calm and reassuring approach despite clearly handling a heavy workload. His professionalism made the whole experience feel much more manageable.
I’m really grateful to the entire team and would highly recommend Picnic to anyone looking for a dedicated and supportive mortgage service.
27 aprile 2026
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Unprofessional Sales Approach - Avoid
I followed an Instagram advert, had numerous calls and mesaages from them. Including ghost calls where they'd autodialled and no agent would talk. Finally got told £99 for the discussion and £550 for mortgage approval. Its literally just a sales machine with a poor team driven by commission. Surprised at Experian who I thought were more professional in their business and reputation management.
24 aprile 2026
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Risposta di Picnicmortgages
Hi Jon,
We’re sorry to read this. Nobody who seeks our help with their mortgage should feel they’re being overwhelmed by unnecessary calls and messages. That goes against everything we stand for.
Our Chief Customer Officer and co-founder, Paul Coss, has attempted to reach out and speak with you to investigate your concerns further, but we understand if you prefer not to do so.
Just to clarify, the £99 you mentioned is our Commitment Fee. It's only payable after we’ve had an initial consultation to better understand your mortgage requirements and how we can help you. The remainder of our fee is only payable if we successfully obtain a mortgage offer that meets your requirements.
All of this information can be found on our website here:
https://picnicmortgages.com/about-us/how-it-works
As for Experian, they work with a range of regulated financial partners across their platform, and we’re proud to call ourselves one of them. Rest assured, all partnerships undergo rigorous checks and due diligence before being approved.
If you’d like to speak with Paul, please feel free to contact him directly, either via email (paul@picnicmortgages.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Outstanding Service and Support Every Step of the Way
My experience with PICNIC Broker has been excellent from start to finish. They are a highly trustworthy team who are always helpful, thoughtful, and supportive. Every team member works diligently to secure the most suitable mortgage options, and I truly appreciated their dedication and guidance throughout the process. I would not hesitate to recommend PICNIC Broker to anyone looking for reliable mortgage advice.
13 aprile 2026
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Risposta di Picnicmortgages
Thank you for sharing your experience with us, Olayinka!
Buying a home can feel like a bit of a maze at times, so it means a lot to hear that the team were there for you every step of the way. We always aim to keep things clear, supportive, and tailored to what actually works for you, not just what looks good on paper.
Really glad you felt the care and effort from the whole team, and we really appreciate the recommendation.
Wishing you all the best for your next chapter.
Cheers,
Team Picnic
Picnic have made this process so…
Picnic have made this process so simple, all the staff I've been in contact with are helpful and professional, I want to especially thank Andreeea, Beaux, Layne, Tom H. I would recommend to anyone for mortgage assistance.
22 aprile 2026
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Risposta di Picnicmortgages
It’s brilliant to hear how smooth the process felt for you, Tate. That’s exactly what we aim for!
We’ll make sure Andreea, Beaux, Layne and Tom see your shoutout too. They’ll be thrilled to know they made such a positive impact. It sounds like they kept things clear, helpful and on track, which is what it’s all about.
Thanks as well for the recommendation; that kind of trust goes a long way.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Excellent service
Excellent service! Faye and Nicholas kept me up to date regularly and were always available when I needed them. They were knowlegable and guided me through the whole process with ease. Their online portal is also really easy to use and informative. I didn't think I would be eligible for a mortgage when I started but I have my offer through from HSBC with a great rate. Thanks so much Faye and Nicholas!
22 aprile 2026
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Risposta di Picnicmortgages
Thanks so much for sharing this, Sam.
Faye and Nicholas will be chuffed to hear how much you appreciated their support. They’re both big on keeping things clear and staying in touch, especially when things can feel a bit uncertain, so it’s great to know that came through.
Love that you mentioned our customer portal too. We’ve put a lot into making it simple and actually useful, so it’s good to hear it helped rather than got in the way.
And honestly, this is exactly why we do what we do: helping customers who aren’t sure they’ll get there, and then seeing that offer come through (with a solid rate, too).
If you need anything at all going forward, you know where we are.
Cheers,
Team Picnic
Fantastic service
Fantastic service!
A special shoutout to Nicola who was helpful from start to finish, very easy to work with and communication was good in all parts.
Would recommend!
21 aprile 2026
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Risposta di Picnicmortgages
Thanks so much for taking the time to leave such a lovely review, Brad!
We’ll definitely pass your kind words on to Nicola. She’ll be chuffed to know she made your mortgage journey feel straightforward and kept communication clear throughout the process. That’s exactly how it should be.
Really appreciate the recommendation as well, it means a lot.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Excellent and efficient service
Excellent and efficient service. Really liked the Dashboard which communicated progress well. Alex was very professional dealing with my enquiries for an interest only mortgage, and despite not being able to find an offer that suited me due to my unusual personal circumstances, I will definitely use them again when I need a new mortgage
16 aprile 2026
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Risposta di Picnicmortgages
Hi Ian,
Really appreciate you taking the time to share such a lovely review with us.
Alex will be chuffed to hear your kind words, too. Interest-only cases can get a bit tricky, especially when circumstances aren’t your everyday “tick-the-box” situation, so it means a lot that you felt well looked after, even though we couldn’t quite land the right outcome this time.
When the timing’s right again, we’ll be here and ready to have another crack at it with you.
Cheers,
Team Picnic
Gave me the confidence to finally buy my first house
I’d been putting off starting the house buying process for a while because it felt pretty daunting. I came across Picnic Mortgages by chance and decided to book a free call just to see what it was about.
From the first call with Cameron, I felt a lot more confident about actually going ahead with it. The ongoing support from James, Faye and Shannon throughout getting my mortgage sorted and understanding the buying process was genuinely solid. Glynn has also been really helpful in explaining the different insurance options without overcomplicating things.
You could probably find cheaper mortgage advisors out there, but the level of support here makes a difference; you get what you pay for hands down. Having a full team involved, everything organised in one place on the dashboard, and regular updates made the whole process a lot smoother than I expected.
Overall, a really good experience, couldn’t really as for more to be honest, and I’d definitely recommend them.
I’ll be in touch in 5 years time when my fixed terms up 😉
15 aprile 2026
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Risposta di Picnicmortgages
We really appreciate you taking the time to share your experience with us, Lewis.
Buying your first home can feel like a bit of a mountain at the start, so it’s great to hear that the first chat with Cameron helped things click into place. That initial confidence boost is exactly what we aim for, and it sounds like the team kept that momentum going all the way through.
We'll make sure everyone else involved sees this too; they’ll be chuffed. Keeping things clear, organised, and not overcomplicating the tricky bits is something we take seriously, so it’s good to know it made a real difference for you.
Thanks also for your kind words about how much value for money our service provides. Having a full team in your corner (and everything in one place) tends to make the whole journey a lot less stressful.
Wishing you all the best in your next chapter, and you know where to find us when it's time to remortgage.
Cheers,
Team Picnic
Recommended by Experian
I used Picnic as they are associated with Experian. The process was simple and the mortgage advisors were very knowledgeable and attentive.
15 aprile 2026
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Risposta di Picnicmortgages
Thanks for sharing this, Ian. We're really glad we could help make your mortgage journey so straightforward.
It’s great to hear the team looked after you properly and kept things clear along the way. Buying a home can feel like a lot to juggle, so having experienced, supportive advisors on your side makes all the difference.
We appreciate you putting your trust in us. If you ever need our help again, you know where we are.
Cheers,
Team Picnic
Highly unprofessional experience - caused significant delays and extra
Initially they seemed very professional but then everything end up in a nightmare
1. My mortgage advisor request a CML that was wrong and I had to contact an independent mortgage advisor from mortgage bureau that had a phone call with the lender and told has how to CML should look, because we send the wrong CML i got delay over one month
2. Secondly , I keep chasing for updates and looks like they never try to sort the issue, been waiting for 2 weeks since the last CML for a lender response and I asked specifically my mortgage advisor to give them a call because I was hoping to move this month , still no response he is ignoring my phone call and messages and as a result I have to move in accommodation
3. If the person assigned to my case is on holiday then no one will peak the case
4. On your first phone call you are promised a life time product but there is no document to state that, not that I would want it after this experience as I start the application ( to the lender ) at the end of January and in April there is no sign of it getting done anytime soon
14 aprile 2026
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Risposta di Picnicmortgages
Hi Octavian,
We’re really sorry to hear about your experience with us.
Our Chief Customer Officer and co-founder, Paul Coss, has reached out to you to offer his assistance. Rest assured, Paul will now thoroughly investigate your case to help achieve a more satisfactory outcome.
Once again, please accept our apologies if, on this occasion, our service didn’t reach the standards our customers typically expect.
Thanks,
Team Picnic
Remortgage made easy
I had a really positive experience with Picnic throughout my remortgage process. From start to finish, the team were professional, responsive, and very knowledgeable.
They helped me secure a remortgage on my property and also arranged additional funding at a very competitive rate, taking the time to explain my options clearly and making sure everything was tailored to my needs. The communication was excellent — I always knew what was happening and what the next steps were.
What stood out most was how smooth and stress-free they made what can often be a complicated process. I felt well supported throughout, and the outcome exceeded my expectations.
I wouldn’t hesitate to recommend Picnic to anyone looking for a remortgage or extra funding. A great service all round.
31 marzo 2026
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Risposta di Picnicmortgages
Thanks so much for taking the time to share such a lovely review, Adeolu.
We're delighted to hear how smooth the whole process felt for you. Remortgaging (especially when there’s extra funding involved) can get a bit tangled, so knowing the team kept things clear, straightforward, and well communicated makes all the difference. Sounds like they did exactly what they set out to do: keep things simple and tailored to what you needed.
We’re especially pleased that you felt supported throughout and that the end result exceeded expectations. That’s always the goal, but it’s still brilliant to hear when we get it right.
If you need our help again with the next remortgage, you know where to find us.
Cheers,
Team Picnic
Good guidance and professional
My experience with Picnic has been positive - communication has been good for the most part and everyone I have interacted with has been very friendly and knowledgeable on their related areas. If you know very little about the homebuyer process and need a guiding hand I would recommend looking into their service.
30 marzo 2026
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Risposta di Picnicmortgages
Thanks so much for taking the time to share this. We're really glad to hear you had a good experience overall.
It’s great to know the team were able to guide you through the mortgage journey and keep things clear along the way. Solid communication and having people on your side who know their stuff makes all the difference, especially when you’re new to the process.
We appreciate the recommendation as well; that means a lot.
If you ever need a hand again down the line, you know where to find us.
Cheers,
Team Picnic
The whole team made the mortgage…
The whole team made the mortgage application, offer and beyond very easy for a 1st time applicant.
Very polite and helpful throughout, an absolute please to work with
26 marzo 2026
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Risposta di Picnicmortgages
Jeff, this is brilliant to read. Thanks for taking the time to share it.
Buying your first home can feel like a bit of a maze, so it’s great to hear the team helped make everything feel more straightforward. That’s exactly what we aim for.
We’ll make sure your kind words get passed on to everyone involved; they’ll really appreciate it. And if you ever need a hand again down the line, you know where we are.
Cheers,
Team Picnic
Picnic staff were very efficient and reliable
Picnic staff were very efficient and helpful. They talked me throught the process and got me my mortgage offer in less than 24 hours.
A very reliable team
16 marzo 2026
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Risposta di Picnicmortgages
Nicole, this is lovely to read. Thank you for taking the time to share it.
Getting a mortgage offer agreed so swiftly is no small feat, so it’s great to hear the team kept things clear and easy to follow along the way. That’s exactly how it should feel.
Really glad we could be part of making things happen so quickly for you, and that you felt you could rely on us throughout.
If you need anything at all down the line, just give us a shout.
Cheers,
Team Picnic
Very good communication
Very good communication. Couldn’t have asked for a better team to organise my mortgage
20 marzo 2026
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Risposta di Picnicmortgages
Thanks so much for your lovely review, Brian.
Getting a mortgage sorted can be a bit of a maze, so it’s great to hear the team kept things clear and made the whole process feel smooth for you. That’s exactly what we aim for.
If you need our help again when it's time to remortgage, you know where to find us.
Cheers,
Team Picnic
Picnic has been a easy, clear and informative experience
The whole team that was assigned to me have been helpful and clear at explaining each process involved. The process was quicker and easier than I thought it would be so if your a first time buyer like me or even if your not, I couldn’t recommend picnic enough
20 marzo 2026
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Risposta di Picnicmortgages
We really appreciate you taking the time to share your experience with us, Josh!
It's so great to hear that the team were able to keep things clear, straightforward, and moving swifter than you expected. That’s exactly how it should feel.
We’ll make sure your kind words get passed on to everyone involved; it’ll mean a lot to them.
And you’re spot on, whether it’s your first home or your fifth, the process shouldn’t be any harder than it needs to be.
If you ever need a hand again down the line, you know where we are.
Cheers,
Team Picnic
Took all to stress away
A much needed held by the hand experience for myself who was a first time buyer. Navigating in regards to buying a home was made simple, easy and quick. Matt was helpful to the questions asked and kept us on track for what we were wanting. Genuinely, this was much less stressful and quicker than I had initially geared myself up for. They found a good deal, never felt I was over paying for anything, the team found me a great life insurance quote too and made it seem like a walk in the park.
5/5 stars for all involved, I would recommend.
Much Appreciated.
18 marzo 2026
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Risposta di Picnicmortgages
Thanks so much for your kind words, Sean.
It’s great to hear Matt was able to keep your mortgage journey clear, steady, and (most importantly) far less stressful than expected. That experience is exactly what we aim for, without ever making it feel overwhelming or overcomplicated.
Glad we could help you lock in a solid mortgage deal and sort the life insurance side of things too; all part of making sure everything’s covered without any unnecessary fuss.
Really appreciate the recommendation, and if you ever need a hand down the line, you know where to find us.
Cheers,
Team Picnic
Fantastic
The team have been fantastic from start to finish. We honestly cannot thank Picnic and everyone involved in our case enough for everything. As first time buyers we needed talking through everything step by step and everyone we have dealt with from start to finish have been so helpful, nothing has been too much trouble despite all of our questions and we got our mortgage with no issues. Would recommend Picnic to anyone and will definitely use again if needed.
Thank you again :)
17 marzo 2026
Non scritta su invito
Risposta di Picnicmortgages
Danielle, this is such a lovely read. Thank you for taking the time to share it.
Buying your first home can feel like stepping into the unknown, so it’s great to hear that our mortgage team were able to guide you through it all without things feeling overwhelming. No such thing as too many questions in this process; that’s exactly what we’re here for, and it’s good to know you felt supported every step of the way.
Really appreciate the recommendation, and we’ll be here whenever you need us again down the line.
Cheers,
Team Picnic
Effortless Mortgages
Picnic Mortgages/Haysto give a very efficient and seamless service.
Everything is explained well and as the case tracks through the different stages, you are passes naturally to professionals who take you through each step.
I would in particular like to thank Chloe B - highly recommended.
16 marzo 2026
Non scritta su invito
Risposta di Picnicmortgages
Hi Robert,
Really appreciate you taking the time to leave such a lovely review.
We’re delighted to hear your mortgage journey felt smooth and straightforward. Buying a home can feel a bit like learning a new language, so we try hard to keep things clear and make sure the right people step in at the right time to guide you through each stage.
Chloe will be delighted to see your kind words. We'll make sure they're passed on to her.
If you ever need us again, you know where to find us.
Cheers,
Team Picnic
Risposta di Picnicmortgages
We really appreciate you taking a moment to leave a review, Ninel!
It’s great to hear that we were able to keep the mortgage process clear and straightforward for you.
If you ever need anything down the line, we’re always here to help.
Cheers,
Team Picnic
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