I received excellent service from Piazza Castello. This shop is recommended for the quality of merchandise & superb customer service - courteous & informed staff members. Highly recommended for... Leggi di più
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Scopri cosa dicono le persone
I have recently discovered the most amazing shop ! There are three boutiques in London and I have visited them all . The sales assistants are extremely helpful and attentive especially Sonya , Alina... Leggi di più
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday.... Leggi di più
I just love this brands product, absolutely perfect blend of modern, classic style. Prices are high for some items I wish there were other coat options than 100% cashmere. Otherwise I’m a huge fan!
Dettagli dell'azienda
Scritti dall'azienda
Blending tradition with innovation, Piazza Castello was born from the desire to create pure cashmere garments, designed for longevity while evoking style and sophistication – to create an exquisite fashion collection for those with a conscious lifestyle. The cashmere collections are designed and produced in Italy, combining 100% pure organic cashmere fibres with the latest trends, to offer contemporary and refined looks for women, men and children. The brand proudly takes care of the entire production process, from the selection of the raw materials to the realisation of the final product. As a result Piazza Castello was recently certified by the Global Organic Textile Standard (GOTS) for its production of organic cashmere. Constant research in fabric development, experimenting with different yarns and innovative production techniques combined with continuous quality checks ensures that Piazza Castello cashmere achieves the highest quality standards. By working closely with selected artisan farmers and adopting their exceptional expertise, knowledge and unquestionable skills, the noble yarns of cashmere are transformed into beautifully finished garments. Piazza Castello truly embodies Italian style, fashion and philosophy and the collections epitomise the delicate elegance, sophistication and luxury which can only be found in garments which have been produced with a genuine passion and respect for cashmere.
Informazioni di contatto
207 King's Rd, SW3 5ED, London, Regno Unito
- 020 7351 4444
- clientsupport@piazzacastello.com
- piazzacastello.com
4,4
Eccellente
66 recensioni
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Check the price of your purchase before u pay
Make sure you check all the prices are right, including display prices before you leave the store. I shopped at the Chelsea location. The quality of the clothes is good. They are stylish as well. There is a male staff who is friendly and helpful. However, there is one girl who is sort of pushy and not too kind. She didn’t bring the prices right even though the price is right on the tag. So please check all of your purchase and price right at the store before you pay to save a trip to go back to fight for refund and their ridiculous excuse of items cannot be returned even within 3 days. Good quality clothes , unfortunately the staff seems not honest .
21 novembre 2021
Risposta di Piazza Castello
Dear Jin, we’re sorry to hear you were unhappy with the outcome of your recent visit to our Chelsea store to return a number of the items your purchased. As it clearly states on your receipt and in our Terms & Conditions, we offer a 7-day refund on all unused items.
There was a brief misunderstanding with regard to what discount you were offered when you first visited the store and the refund was immediately issued to you when you revisited the store on the 17th November.
All our staff have the authority to issue discounts where they see fit (as they did with you) and although there may have been a bit on confusion, there is no question of their honesty or professionalism.
We hope you enjoy the cashmere items you decided to keep and this mixup doesn’t prevent you revisiting us in the future.
Best cashmere in the UK!
13 novembre 2021
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