I received excellent service from Piazza Castello. This shop is recommended for the quality of merchandise & superb customer service - courteous & informed staff members. Highly recommended for... Leggi di più
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I have recently discovered the most amazing shop ! There are three boutiques in London and I have visited them all . The sales assistants are extremely helpful and attentive especially Sonya , Alina... Leggi di più
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday.... Leggi di più
I just love this brands product, absolutely perfect blend of modern, classic style. Prices are high for some items I wish there were other coat options than 100% cashmere. Otherwise I’m a huge fan!
Dettagli dell'azienda
Scritti dall'azienda
Blending tradition with innovation, Piazza Castello was born from the desire to create pure cashmere garments, designed for longevity while evoking style and sophistication – to create an exquisite fashion collection for those with a conscious lifestyle. The cashmere collections are designed and produced in Italy, combining 100% pure organic cashmere fibres with the latest trends, to offer contemporary and refined looks for women, men and children. The brand proudly takes care of the entire production process, from the selection of the raw materials to the realisation of the final product. As a result Piazza Castello was recently certified by the Global Organic Textile Standard (GOTS) for its production of organic cashmere. Constant research in fabric development, experimenting with different yarns and innovative production techniques combined with continuous quality checks ensures that Piazza Castello cashmere achieves the highest quality standards. By working closely with selected artisan farmers and adopting their exceptional expertise, knowledge and unquestionable skills, the noble yarns of cashmere are transformed into beautifully finished garments. Piazza Castello truly embodies Italian style, fashion and philosophy and the collections epitomise the delicate elegance, sophistication and luxury which can only be found in garments which have been produced with a genuine passion and respect for cashmere.
Informazioni di contatto
207 King's Rd, SW3 5ED, London, Regno Unito
- 020 7351 4444
- clientsupport@piazzacastello.com
- piazzacastello.com
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Responsive to my questions
Excellent service
Excellent service, very helpful and friendly staff. Beautiful cloths.
silk dress
I bought a pretty silk dress . .The belt loops were too high and I was told that they would be altered .Although they were moved down they broke / unstitched on the first day .
Good choice and nice collection you…
Good choice and nice collection you have in the shop
Knightsbridge store is terrible
I would give the Knightsbridge store zero stars. I ordered a custom color cape in February with an estimated two week delivery. No one contacted me on any delays as the manager Jennah was on holiday. I followed up three time and I haven’t received the cape. I have a requested a refund as I don’t want it in summer but no replies. This is over £1000.
Excellent customer service
I contacted this company out of hours for a product I wanted to purchase that was out of stock and website and they got back to me out of hours with the product, I purchased it and was delivered within days
Excellent customer service and beautiful quality product received, will be buying from again
Definitely will come back again and…
Definitely will come back again and again best quality and beat Customer service 🤍🤍
Excellent quality cashmere
Excellent quality cashmere. The service I received from both the store was exceptional.
Very friendly staff!
Delivery company did a bad job.
I ordered a sweater and heard that it had been shipped. After that nothing until a request to review my experience. At this point communication with the company began and it finally emerged through photographic evidence that the delivery company- Hermes - had left the package at the wrong house.so the error was that of Hermes although Piazza Castello had chosen this company. They did however manage to resolve the issue.

Risposta di Piazza Castello
high quality and comfortable products
I received the products of Piazza Castello, I think their sweaters are just beautiful and comfortable.
I don't often go to piazza castello, but I found a professional and very friendly staff.
I highly recommend to visit the store and buy their products which are just good and high quality
great service in store!
I bought several sweaters from here and…
I bought several sweaters from here and it’s great quality.
Excellent quality and incredibly friendly staff
Visited the Chelsea store and bought a jumper. The store attendees were incredibly helpful and friendly.
I came to the shop last week and it was…
I came to the shop last week and it was a lovely experience! The employees there were so nice and very helpful but the most important thing is the quality of their items, it is unbelievably good! I bought many things and they still look like brand new. Definitely will be back!
Not honorable
I was told when I entered the shop that there was a 30% discount on all items in the shop. When I tried several items, the owner/manager told me that he would give me additional discounts (additional 10% or more) on some of the items. It was my fault for not checking, but when I got home, I discovered that he had only given me the ‘standard’ 30% discount on all items. I bought over £2,500 of goods (before discount) from the shop and felt ‘cheated’ after spending so much. He was not honorable. Whilst the products are nice, I’m afraid I will not be going back nor can I recommend the shop.

Risposta di Piazza Castello
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