Phillips & Cohen Associates (UK) Ltd. Recensioni 739

Helpful and efficient

I spoke to a lovely lady called Donna who was very sympathetic. She made the phonecall more bareable to deal with and was very caring too. She was very professional and lovely to talk to.

Excellent, compassionate interactions with agents at this firm. They have been the kindest people to deal with following the death of my father.

The person that called to deal with my mother’s estate and possible money owed was understanding and sympathetic. The issue was dealt with promptly and was overall a pleasant experience. I felt I was in good hands thanks to the professionalism of the caller.

Abbie was very helpful and understanding making this difficult situation easier

The two gentlemen I spoke with, were both very caring, they offered their condolences on the death of my husband, and did everything in order to sort out my situation

Malcolm was friendly and very helpful. I just lost my husband and not sure about what things I had to do. Malcolm went through everything with me and sorted out everything that needed to be sorted. I really appreciated his help .

Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!

Michelle was very helpful & she explained everything I needed to know.

Malcom was very compassionate and understanding

Very pleasant and very helpful

I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.

Very professional, polite and knowledgeable, really impressed!

Approachable, knowledgeable and made to feel comfortable. I would advise anyone to speak to them.

I spoke with Donna, she was very helpful and very resssuring.

Thank you

I spoke with Adam today and he was extremely helpful, compassionate and empathetic to the situation I'm in with a bereavement but also with a difficult situation to be in. He really made me feel at ease unlike anyone else I've dealt with while dealing with a bereaved's estate.
You're an extremely lucky company to have a colleague like this.

disgusting company. continues to harass me about someone i have never heard of by phone and email. despite me telling them until I am blue in the face that I am not this person they continue to call me repeatedly. absolutely disgusting i will be making a police compaint

From the initial phone call to the last, everyone was courteous, polite & took time to explain all the details & processes required. Special mention to Adam who took the time to allay my worries & explain the situation & what would happen next.

The staff were very polite, and expressed condolences. They were very sensitive in putting questions to me. They were able to give me peace of mind.

I’ve had enough of being harassed by this firm. They began by contacting me every couple of months about minor cc debts (£5k) of a deceased member of my family as I am the executor of the estate. The estate has taken a couple of years to settle for legal reasons but despite telling them this they now leave messages and harass me every other day. I have emailed and asking them to stop but they have just ignored me and keep harassing me. I get that they’re only interested in the money but a) it must be costing them more than they’re getting to pursue this debt with all the phone calls and time spent and b) is completely unethical. If they don’t stop I will go to the Law Society.