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Phillips & Cohen Associates (UK) Ltd. Recensioni 

794
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... Leggi di più

Valutata 5 stelle su 5

I received a letter regarding my late Wife. I called the company aprehensive of what it was concerning. I spoke with a very nice Lady who appeared to be very knowledgeable and helped me reach a sa... Leggi di più

Valutata 5 stelle su 5

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Unfortunately I can’t remember the ladies name but she explained everything clear, understandable and explained all options I could could contact them with if I needed any future help. Very profession... Leggi di più

Dettagli dell'azienda

  1. Servizi finanziari non bancari
  2. Consulente finanziario
  3. Agenzia di assicurazioni

Scritti dall'azienda

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

794 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(794)

421 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Conversation

Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!

2 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Experience

I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.

25 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Every company needs an Adam

I spoke with Adam today and he was extremely helpful, compassionate and empathetic to the situation I'm in with a bereavement but also with a difficult situation to be in. He really made me feel at ease unlike anyone else I've dealt with while dealing with a bereaved's estate.
You're an extremely lucky company to have a colleague like this.

23 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

disgusting company

disgusting company. continues to harass me about someone i have never heard of by phone and email. despite me telling them until I am blue in the face that I am not this person they continue to call me repeatedly. absolutely disgusting i will be making a police compaint

23 febbraio 2026
Non scritta su invito
Logo di Phillips & Cohen Associates (UK) Ltd.

Risposta di Phillips & Cohen Associates (UK) Ltd.

Good afternoon Katie, I apologise if that's happened and that's absolutely not the way we work. If you could please send your details including the phone number and email which you reference to us in private to feedback@phillips-cohen.co.uk, I will have the team update the system immediately so that we avoid disturbing you further. Best regards

Valutata 5 stelle su 5

From the initial phone call to the…

From the initial phone call to the last, everyone was courteous, polite & took time to explain all the details & processes required. Special mention to Adam who took the time to allay my worries & explain the situation & what would happen next.

23 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I’ve had enough of being harassed

I’ve had enough of being harassed by this firm. They began by contacting me every couple of months about minor cc debts (£5k) of a deceased member of my family as I am the executor of the estate. The estate has taken a couple of years to settle for legal reasons but despite telling them this they now leave messages and harass me every other day. I have emailed and asking them to stop but they have just ignored me and keep harassing me. I get that they’re only interested in the money but a) it must be costing them more than they’re getting to pursue this debt with all the phone calls and time spent and b) is completely unethical. If they don’t stop I will go to the Law Society.

20 febbraio 2026
Non scritta su invito
Logo di Phillips & Cohen Associates (UK) Ltd.

Risposta di Phillips & Cohen Associates (UK) Ltd.

Mr Pughsley, I wanted to thank you for flagging your concerns offline and to apologise for the unintentional inconvenience caused. Following your feedback, we discovered a small loophole in the interaction between our online and offline customer journey and we have now taken steps to close that loophole. This will ensure that the issue you highlight does not happen again. We fully understand that the administration of an estate takes time and are committed to moving patiently at the pace which suits the estate. Thanks again for your feedback & for helping us get better as a business. All the very best.

Valutata 5 stelle su 5

very helpful

The gentleman I spoke to was very helpful and courteous and was able to help me a lot on this case and also another one

19 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Phone call with your company

The telephone call with Donna was very pleasant. She explained things to me clearly and was very sympathetic over my son’s death. I highly recommend your employee. She certainly made me feel at ease as I was quite worried at the circumstances.

6 febbraio 2026
Non scritta su invito

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