Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I received a letter regarding my late Wife. I called the company aprehensive of what it was concerning. I spoke with a very nice Lady who appeared to be very knowledgeable and helped me reach a sa... Leggi di più
Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... Leggi di più
L'azienda ha risposto
Unfortunately I can’t remember the ladies name but she explained everything clear, understandable and explained all options I could could contact them with if I needed any future help. Very profession... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informazioni di contatto
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Regno Unito
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Conversation
Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!
Helpful
Michelle was very helpful & she explained everything I needed to know.
Malcom was very compassionate and…
Malcom was very compassionate and understanding
Fantastic Experience
I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.
Very professional
Very professional, polite and knowledgeable, really impressed!
Approachable
Approachable, knowledgeable and made to feel comfortable. I would advise anyone to speak to them.
Settling account
I spoke with Donna, she was very helpful and very resssuring.
Thank you
Every company needs an Adam
I spoke with Adam today and he was extremely helpful, compassionate and empathetic to the situation I'm in with a bereavement but also with a difficult situation to be in. He really made me feel at ease unlike anyone else I've dealt with while dealing with a bereaved's estate.
You're an extremely lucky company to have a colleague like this.
disgusting company
disgusting company. continues to harass me about someone i have never heard of by phone and email. despite me telling them until I am blue in the face that I am not this person they continue to call me repeatedly. absolutely disgusting i will be making a police compaint

Risposta di Phillips & Cohen Associates (UK) Ltd.
From the initial phone call to the…
From the initial phone call to the last, everyone was courteous, polite & took time to explain all the details & processes required. Special mention to Adam who took the time to allay my worries & explain the situation & what would happen next.
The staff were very polite
The staff were very polite, and expressed condolences. They were very sensitive in putting questions to me. They were able to give me peace of mind.
I’ve had enough of being harassed
I’ve had enough of being harassed by this firm. They began by contacting me every couple of months about minor cc debts (£5k) of a deceased member of my family as I am the executor of the estate. The estate has taken a couple of years to settle for legal reasons but despite telling them this they now leave messages and harass me every other day. I have emailed and asking them to stop but they have just ignored me and keep harassing me. I get that they’re only interested in the money but a) it must be costing them more than they’re getting to pursue this debt with all the phone calls and time spent and b) is completely unethical. If they don’t stop I will go to the Law Society.

Risposta di Phillips & Cohen Associates (UK) Ltd.
very helpful
The gentleman I spoke to was very helpful and courteous and was able to help me a lot on this case and also another one
Very polite and understanding thank you
Very polite and understanding thank you
Treated with kindness and respect
The lady I spoke to was very kind and at no time did I feel Uncomfortable. I was really worried about my husband's account but this lovely lady put my mind at ease
Phillips and Cohen/ Abbi
I spoke to Abbi who dealt with my concerns quickly and in a friendly manner
The person that I spoke to was very…courteous
The person that I spoke to was very helpful in this time of sadness for me, he dealt with my late wife’s account professionally and sincere sympathy, he resolved the situation and I am grateful for him
Professional & Helpful
Every time I have a query whoever I speak to knows the answer Very professional & helpful
Phone call with your company
The telephone call with Donna was very pleasant. She explained things to me clearly and was very sympathetic over my son’s death. I highly recommend your employee. She certainly made me feel at ease as I was quite worried at the circumstances.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







