Petcoveshop Recensioni 

I have loved my Purrtek light litterbox! When I ran into a problem I easily contacted customer support, had the same person respond to my inquiries every time and received a prompt resolution thanks to their lifetime guarantee.

I love the Petcove litter box, but needed a little assistance setting it up and the customer service person was very helpful. After a couple of weeks I had a different problem when it didn't function automatically and called customer service again. I spoke with Alondra who was extremely helpful and very friendly. She resolved my issue and replaced the litter box within 3-4 days. I am very pleased with the immediate assistance provided by your customer service support.

They are awesome. Any issues are taken care of immediately. They really stand behind their products.

I purchased a litter box from Petcove and right away it was having issues but I just kind of ignored them. I was kind of thrown off that the company actually reached out to me to see how it was going with the new litter box. I sent some videos and we tried to fix it but it was unsuccessful. To my amazement the company sent me a brand new replacement! The new one works amazing! I am truly impressed with the company and would highly recommend the litter box as well as Petcove as a company. Such amazing support and customer service!!

When i had a problem with my kat kids automatic litter box, I called customer service. I was actually able to speak with a live person, not just contact customer service through a chat bot or through email. My problem was was resolved to my satisfaction. Thank you!

This company’s customer service is fantastic! I got one of their automatic litter boxes and it broke within the first six months of use. This company has a lifetime warranty!! Alondra was great in getting me a replacement 10/10 would recommend!!

Our cats love their new litter box! We had an item missing from the order and Alondra provided excellent customer service! Everything was quick and friendly, a great experience!

I have been using their self cleaning litter robot for about 2 years now. In fact, I liked my first one so much I now have 2. We have 5 cats & they work great at keeping all litter box issues under control. All 5 use it with ease & had no issues with it other than playing in a new toy for the first week. Litter spills are a at a minimum. The odor control is amazing. The size is great too, it doesn’t take up a lot of space like some of their over priced competitors do.
The app works great & is easy to use.
Their customer service is one of the best I have ever dealt with out of any company. Very friendly correspondence, same day response & any issues are dealt with immediately. If you’re looking for a good self cleaning litter robot & a company with excellent customer service that backs up their product, just stop looking because you have found it.

I’ve had a PetCove Large Litter Box since July 2024, and while I unfortunately experienced a mechanical issue with my unit (after already receiving one replacement previously), PetCove’s customer service completely exceeded my expectations.

From the moment I reached out, their team—especially Alondra—was responsive, empathetic, and professional. After reviewing my photos, invoice, and explanation, they honored their lifetime warranty and sent me a brand-new replacement unit completely free of charge, no hassle, no pushback.

They also accommodated my address change without any issues and kept me informed with tracking updates throughout the process. It’s rare these days to find a company that truly stands behind their product and supports customers long after the purchase.

Most importantly, my cat Luna absolutely loves this litter box, and knowing the company has my back gives me total peace of mind.

If you’re on the fence about PetCove, their customer care alone makes them worth it. Thank you again to the PetCove team and Alondra for making this right — it really means a lot.

Highly recommend. 🐾

Petcove has some of the best customer service I have experienced. Not only do they stand behind their products, they take the time to listen. I love my litter box, it did unfortunately break after about a year, but the way they handled the replacement was exceptional. I was even provided instructions on how to remove the broken part so that we could use the box as a regular litter box.

Very safe litter box for my kitty. Easy to maintains clean and change out the bags. Have had no issues with it besides a little bit of connection issues but those are negligible and happened a long time ago. Very happy with my purchase

My Purrtek self cleaning litter box (light model) stopped working after a year. The rake wouldn't retract. I contacted Petcove's customer service about the issue. After trying a few things suggested by Butch (my customer service rep) that didn't fix the problem and since it has a lifetime warranty, he processed a replacement unit for me. It arrived within 3 days. I couldn't be happier. Thank you for replacing my litter box so quickly and without a hassle. Excellent customer service!!!

I was so thrilled with the service that I called my family members and told them about the great service I received. One of them will be purchasing a self cleaning litter box in the near future. They were wondering about their choices and now they know. I’m 100% satisfied.

I love this company they back up their products 100 percent, and they are very helpful and following up with troubleshooting the litter box.

The litter box is so easy to set up and use. It's very quiet and my cats started using it immediately. There was a problem with the delivery and the box was damaged. The customer service representative was very professional and kind. She arranged for a new litter box to be delivered the next day. Can't say enough good things about this company or box.

We had a warranty claim due to a part needing to be replaced. Petcove customer service was great to work with and resolved my issue quickly. They went above and beyond to make sure my customer experience was good. I hardly ever write reviews but their attention to detail and prompt communication warranted recognition. Petcove customer for life!

I purchased an automatic litter box and unfortunately it stopped working shortly after receiving it. I contacted customer service and Butch responded immediately, resolving the issue. I am giving 5 stars based on the amazing customer service I received and the attention to helping me resolve the issue asap!

Our rake for the PurrTek Light became misaligned with the unit and wasnt able to work properly. Customer support was very easy to work. They were easy to reach support staff without jumping through hoops with automated and was able to continue getting support via text messages after initial call. They only required me to describe the problem and send photos of the issue and resolved the problem by sending a new unit without going through the “have you tried”
this troubleshooting routine. They were always responsive and prompt . One the best customer support experiences I’ve encountered!

Held off getting an automatic litter box for quite some time. When I finally decided to I chose this one based on the reviews. I’m so glad I did. Totally worth it. Both cats had no problem transitioning and one is 15 years old. Had a question about which litter to use and customer service was amazing.