Essentials360 Recensioni 68

TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

After trying several different brands, Essentials360 proved to be the best brand for fit and comfort. They are also reasonably priced. The customer service people are outstanding. The auto-ship ass... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been a customer for about 3 years, after trying about every incontinence brief on the market. Essentials 360 Security Plus are comfortable and keep me dry day and night. Other briefs made me itchy b... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

It was not clear that I had signed up for a subscription when I bought a sample pack. When I tried to return the subscription order of 5 packs that cost $70 they would not provide shipping, so it wo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

i have been using Essentials360 products for almost 5 years. having tested many of the adult diaper products, I have concluded that 360 products are the finest on the market. The diapers keep me comfo... Leggi di più

L'azienda ha risposto


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

After trying several different brands

After trying several different brands, Essentials360 proved to be the best brand for fit and comfort. They are also reasonably priced.

The customer service people are outstanding. The auto-ship assures you get your product when you need it without having to do anything. You can change your order anytime you need to.

9 maggio 2026
Non scritta su invito
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Risposta di Essentials360

Thank you for your review. Your experience is what we strive for.

Valutata 4 stelle su 5

Pricey if you can afford it!

They were nice enough,just very expensive and we can't afford a subscription but for those who can it is a very nice product for adult incontinence. Delivery was really fast.

8 maggio 2026
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Risposta di Essentials360

Thank you for your review. We are happy that you liked the product, but are sorry that the pricing and optional subscription does not work for you.

Valutata 5 stelle su 5

Your products are comfortable

Your products are comfortable. However, I started using
the 12-inch pad while comfortable they are not very absorbent. I find I am using more pads than with my former product. You need to increase the absorbency.

7 maggio 2026
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Risposta di Essentials360

Thank you for taking the time to submit a review. We appreciate your feedback and have passed your comments along to our product team.

Valutata 2 stelle su 5

Don’t make it so complex to sign in

5 maggio 2026
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Risposta di Essentials360

Thanks for sharing your opinion on this. This is the first note we've ever gotten about our website login. We would like to investigate your account and will send a request for further information so we can look into it.
If you already have an account, there are only two fields: email and password.

Valutata 5 stelle su 5

Mother had been incontinent for years

Mother had been incontinent for years, and tried every different product she could find, especially for overnight. Nothing worked until she found your product. It gave her total peace of mind and comfort. No more worries about leaking while sleeping. They held everything in. Thank you. She had confidence and less worries about leaking. And the company was caring when we had to cancel her subscription after she passed away. Thanks for a great product.

10 marzo 2026
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Risposta di Essentials360

Thank you for your kind words. We are glad to have been able to provide your mother with some peace of mind and are sorry for your loss.

Valutata 5 stelle su 5

the service

the service, friendlyness

27 aprile 2026
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Risposta di Essentials360

Thank you for taking the time to share your experience with our Customer Service team. We are glad you have experiences that are positive.

Valutata 5 stelle su 5

I asked for samples of various products…

I asked for samples of various products to review for my use and received what I requested as well as what customer support advised to a new user. No cost or extra charges added to me home delivery as promised. The products were equal to, or improvements to, the products I have been using for the previous 15 years. Re-order is easy and quickly responsive. I'm satisfied, more comfortable and converting to Essentials360.

4 marzo 2026
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Risposta di Essentials360

Thank you for your review. We're very happy that you were able to get the products you need. Please let our Customer Service team know if you have further questions and/or needs.

Valutata 5 stelle su 5

Great Product

Being incontinent, I was really tired of having to get up in the wee hours of the morning to change pads. Freedom Plus makes it possible to sleep through the entire night without waking or leaking!! I love it!!

4 maggio 2026
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Risposta di Essentials360

Thank you for your review. We are very happy that the product has been working for you.

Valutata 5 stelle su 5

Great customer service Quick delivery

Great customer service Quick delivery

12 aprile 2026
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Risposta di Essentials360

Thank you for your review. We are very happy that you have had a great experience with our customer service team and that the deliveries are arriving quickly.

Valutata 5 stelle su 5

These work great!

These work great! I have bowel incontinence and the leg grips work great to contain it. Most other ones I have tried leak through the legs and cause horrible embarrassment. I can now go out a little bit instead of always staying home. Thank you!

3 maggio 2026
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Risposta di Essentials360

Thank you for your review. We are happy that our products are providing the security that you need and the freedom that comes as a result.

Valutata 5 stelle su 5

Very Products AND Very Professional…

Very Products AND Very Professional Personel. Very happy with Products and Personel. JLW.

29 giugno 2025
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Risposta di Essentials360

Thank you for your review. We are vey happy the products and service are working for you.

Valutata 4 stelle su 5

I have been incontinent for almost 5…

I have been incontinent for almost 5 years due to a medical procedure. I thought my world had ended. I went through all of the big brands with varying results. Then I came across Essentials360 on the internet. I decided to try them and I was hooked. It's shouldn't rocket science to do what they are intended to do, but they do it and much better than the others. I'm sticking with them!

3 maggio 2026
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Risposta di Essentials360

Thank you for your positive comments. We are happy that our products are working well for you.

Valutata 5 stelle su 5

Been a customer for about 3 years

Been a customer for about 3 years, after trying about every incontinence brief on the market. Essentials 360 Security Plus are comfortable and keep me dry day and night. Other briefs made me itchy but not this brand! Orders arrive in a timely fashion and customer service people are caring, considerate and helpful. Thanks Essentials 360!

3 maggio 2026
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Risposta di Essentials360

Thank you for your positive review and comments. We are very happy that the products and service are providing you security and convenience.

Valutata 2 stelle su 5

Expensive. Product leaks

Expensive. Needs a higher rise. A less expensive product better suits my needs. Subscription service is assumed so you must opt out. High return shipping costs. Return shipping is not provided by Essentials 360.

6 gennaio 2026
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Risposta di Essentials360

Thank you for your review. We are sorry the product fit did not work for you. There may be other products in our product line that provide you a better fit for your needs. Certain promotions do convert to subscription but that is clearly noted on the website order pages and should be very clearly communicated on the phone with our Customer Service reps. Subscription is designed to save you money and be flexible for adjusting product, volume and frequency of deliveries. We are sending a request for further information so we can investigate your account and experience.
Update 5/7: We requested more information from the customer in order to investigate, but no further information was provided. Unable to provide a resolution at this time.

Valutata 1 stelle su 5

No Payback

I had to return my order which cost me $50.00, you never refunded me for this return. I will never order anything from you again. I was thinking of reporting you to the better business bureau . I just became a widow and that money for postage would have helped me .THANKS FOR NOTHING

3 dicembre 2025
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Risposta di Essentials360

Thank you for your review. We would like to investigate this further and have sent a request for more information on your account so we can look you up in our system.

Valutata 1 stelle su 5

I was unhappy with the product and I…

I was unhappy with the product and I called to cancel the automatic shipment. The shipment was already made and I was told to wait for the shipment and then would be given instructions for return together with the 4 packs of unopened product. All I received was an address and instructions to return. It cost me $80 to return!! Will I get that back together with the cost of the product?

31 marzo 2026
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Risposta di Essentials360

Thank you for your review. We would like to investigate this further and have sent a request for more information on your account so we can look you up in our system.

Valutata 2 stelle su 5

VERY disappointing experience.

I ordered by phone from a product flyer I rec'd in the mail. I mistakenly assumed the product would provide exceptional absorbency due to the cost: .83 cents per 360 pad vs .27 cents per Equate #6 pad. Kay in Cust. Serv. was very polite, and surprised the flyer did not offer their "best selling" Supreme pads. The flyer also fails to state clearly that customers must pay for shipping on any returns, so I will only be refunded about half the value of returned product. This has been a VERY disappointing experience! Will not recommend to anyone.

20 aprile 2026
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Risposta di Essentials360

Thank you for your review. Not all of our flyers contain all of our products. We aim for transparency and fairness in all of our policies and we are sorry that your experience has not been good. Additionally, we have forwarded your product comments to our Product team as they oversee 3rd party testing and will be very interested in your real world experience.

Valutata 1 stelle su 5

Beware of Automatic Subscription

It was not clear that I had signed up for a subscription when I bought a sample pack. When I tried to return the subscription order of 5 packs that cost $70 they would not provide shipping, so it would cost almost half the price of the order, about $30 to return. unfortunately the sample size/subscription I ordered doesn't fit so I can't use them. The company needs to clearly inform that the sample includes a subscription that can only be returned at the buyer's expense.

7 dicembre 2025
Non scritta su invito
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Risposta di Essentials360

Thank you for your review. We would like to investigate this further and have sent a request to you for further information.

Valutata 4 stelle su 5

Mom loves products only complain is…

Mom loves products only complain is order for shipping got messed up and split which caused extra in shipping. Now after 2 phone calls hopefully back on track. We will see on may 7-10. Was in month of April.

3 maggio 2026
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Risposta di Essentials360

Thank you for your review. We would like to review further but need information regarding your mom's account in order to investigate. We have sent a request for that information.

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