I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Jordan was friendly and helpful from the start. Quick to respond to queries and very aware of our requirements of the system. She offered to provide training at short notice when she realised there wa... Leggi di più
L'azienda ha risposto
Hi As had made a hick up on my application you’re team emailed me and told me to restart which I did and guess what, it bloody worked so I’m happy you’re happy so can you sort out my other half cause... Leggi di più
L'azienda ha risposto
I had a very good experience with Personnel Checks. The process was handled professionally and smoothly from start to finish. Lisa Jolley was extremely helpful, polite, and supportive throughout the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Personnel Checks
Scritti dall'azienda
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Scritti dall'azienda
Informazioni di contatto
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Regno Unito
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
Eccellente
10K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A huge 5 stars to Personnel Checks
A huge 5 stars to Personnel Checks, and a massive thank you to Beth and Lisa! We were in the middle of launching a new business and feeling totally overwhelmed by the paperwork. As neurodivergent creatives, dealing with database forms is not our strong suit, but the remote support we received was exceptional. Beth and Lisa were always available on the phone or by email, incredibly friendly, and helped us seamlessly navigate the portal. If you want a helpful, accessible, and stress-free DBS process, I thoroughly recommend them! Thank you :)
4 giugno 2026
Non scritta su invito
Risposta di Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was very knowledge
Gemma was very knowledgeable, very patient and stayed on the phone until the DBS application was submitted successfully, thank you.
4 giugno 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Alston,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thanks Levi for your help and support…
Thanks Levi for your help and support while some other didn’t
You have gone the extra mile to help me with my urgent request while others was just cope and past their email
Thanks again Levi
4 giugno 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Aziz,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Straight away
Straight away, when I have a query, this company is on it! Massive thanks to Bret for answering my query almost instantly! I love liaising with a company from whom I know I'm going to get a response fairly quickly - thank you!
1 giugno 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Rosie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Extremely easy to fill out the form and…
Extremely easy to fill out the form and my check came back the next morning! The staff answered any of my queries with efficiency so overall a massive well done.
Would like to mention both Bret and Isobel for all of their help
28 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Nicola,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Amazing customer service from Gemma.
28 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thank you Gemma!
I emailed PC regarding a DBS that appeared to be stuck, Gemma emailed me back promptly and rang me as soon as she had an update. Gemma was really warm, friendly and helpful. Thank you!
26 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Rachel,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service
Gemma was the Service Delivery Advisor handling my enquiry, she was friendly, professional and very quick to respond. Great customer service.
26 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Steve,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
They charge you 6 pounds for a security…
They charge you 6 pounds for a security check there system fails then you have to go to a post office to verify your details for a extra 10.56 thieving 6 pounds of people for a service they haven't provided
14 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Clive,
Thank you for getting in touch and sharing your experience. I understand that not completing the online verification can be frustrating.
As part of our ID verification process, we initially use online verification through our partner, Yoti. If we are unable to verify your identity online after these attempts, a Post Office ID check is then required. This process is in line with updated DBS guidelines, which mean we are no longer able to manually verify ID documents ourselves once the online verification has failed.
Should you wish to discuss this further please reach out to our General Manager at complaints@personnelchecks.co.uk
Thank you
Lisa
Levi was the customer adviser
Levi was the customer adviser. I was unsure how the update service worked and to be honest she e mailed me and then through our call I fully understand how it works. Alot if people not good at explaining things but she really knows her job well and explains processes well.
Thanks Levi
Bash
22 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Maqsood,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
PERSONNEL CHECKS - CUSTOMER SERVICE
One of our people who applied for an Enhanced DBS check was having problems with the process. I called Personnel Checks and spoke to Gemma. Gemma was extremely patient and spent a good deal of time on the phone with me. She found out what the problem was and started the process of solving it. With regard to customer service, Personnel Checks are extremely lucky to have Gemma on their team. An excellent company to deal with.
21 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Dawn,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Fantastic service lovely lady very…
Fantastic service lovely lady very helpful thankyou so much
21 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Syed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Risposta di Personnel Checks
Hi Muhammad,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Personnel Checks are always very…
Personnel Checks are always very helpful, respond quickly to any queries I have and point me in the right direction.
18 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Sarah,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Agent- Isobel was amazing
Agent- Isobel was amazing, helped me from start to finish, did an excellent job with making me more knowledgeable about my situation.
Deserves the credit and utmost respect
15 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I spoke with Levi she was the extremely…
I spoke with Levi she was the extremely helpful, patient but most important to me she was so understanding and showed so much empathy,helpful & compassion!
As I had a lot going on myself.
What a wonderful experience the most kind person I've ever experience on the phone, she made me feel re-asured. Amazing!
15 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Tracey,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I have asked for the questions answered…
I have asked for the questions answered incorrectly in a knowledge test and been told they can’t give them to me so I could take the test again and fail on the same questions
14 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Jonathan,
Thank you for getting in touch. I understand your frustration regarding the result of your knowledge test. Unfortunately, we are unable to provide details of the specific questions answered incorrectly.
If you would like further guidance or support, I would recommend contacting your local council directly.
You can also raise your concerns with our General Manager by emailing complaints@personnelchecks.co.uk
Thank you
Lisa
Great customer service
I was able to discuss my issue and Gemma explained the issue and was able to reassure me the submission process owuld run smoothly follwoing the verification of my ID documents.
13 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Maurice,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was absolutely outstanding
Gemma was absolutely outstanding. She was very polite, friendly and extremely patient throughout the whole process.
For someone so young, she showed excellent maturity, professionalism and care in the way she helped me.
She took the time to explain everything clearly and helped me resolve the issues I was experiencing without making me feel rushed. Her customer service was excellent, and she made the process much easier and less stressful.
I really appreciate her help, patience and professionalism. Thank you, Gemma, for your support — you are a credit to the company.
8 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi Shukat,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Personnel Checks are always super easy…
Personnel Checks are always super easy to work with and helpful with every query. Beth has especially been helpful throughout my time working with Personnel Checks for our Enhanced DBS'.
8 maggio 2026
Non scritta su invito
Risposta di Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.