Pepperfry Recensioni 494

Worst customer care- service is non existent- but at your own risk.

It’s been 3-4 days I received my order from pepper fry. The quality is really top notch and it’s looking very aesthetic in my dinning area. The delivery was fast as well.

I order sofa from pepperfry I really like the quality and material of it. It's looking very amazing and aesthetic in my hall. Also the delivery was quick and there were no damage....

I received my bed today. I like the quality of it. The delivery of the product was quick with no damage.

I received my order from pepperfry.the quality of TV unit is really sturdy and amazing. It looks very aesthetic in my hall. Delivery was the order was fast as well.

Yesterday I received my wardrobe from pepperfry. The delivery was very quick and the quality was is really awesome.

Recently received my order from pepperfry and quality of the coffee table is amazing. I like their product range to choose from…. The delivery service was also quick.

Ordered sofa and lounger. Delivery got delayed by a couple of days that too after constant follow up and email to CEO. Wrong product delivered for lounge as the legs are in different colour than what is shown in picture. Replacement legs are taking ages to be delivered. The carpenter assigned is playing hide and seek. The order was placed through Kharghar Navi Mumbai outlet but that salesman is unresponsive though he promised that if you order through outlets we are in better position to help customers. But they don't pick up calls.

Difficult to get in touch with customer executive to schedule a delivery. Even if get in touch they are helpless. My expectation with the professional at the moment is not much given the service. Never buying again. Urban ladder is much better in terms of service.

My purchase from pepperfry was really nice, their services are also good in terms of assembly and delivery. Good shopping experience so far.

Superlative service and polite staff. Purchased a chest of Drawers and turned out good.

Worst experience doing online purchase with this scammer platform. Seems they tie-up with vendors of substandard products and lure by displaying discounts, a product when I purchased was already 70% discounted, but next day even discounted to 30% of that price. Product received was substandard, customer service person was claiming they have sent only what I purchased. Pathetic experience was they want me to become a photographer to take multiple photos as how stupid they expect to see the product delivered. Actually platform originally displayed only one photo that too photoshop image.
In another order they have sent only one quantity for three purchased, and marked it as delivered.

Pepperfry never disappoints when its come to furniture. I ordered cabinet and its really of a good quality. I love these products

Products from them are of the best quality. My coffee table from Pepperfry is really nice.

Purchase experience was smooth had purchased a bench which was delivered as displayed. The assisted buying team had helped with the selection of the product as per my requirement.

My experience was good for booking a mattress and looking to buy some more Decor products..

I ordered a bed and the mattress. The delivery for the bed and the mattress was well managed by the team to ensure while the bed is delivered the mattress is also been delivered. The bed was also installed quickly once it was delivered. The quality of both products is good

Purchased multiple products from Pepperfry and very satisfied with the quality comfort and durability of all the products.

I recently ordered a cabinet and its was a good purchase. Their services are really good and the delivery team in on point.

I would give a negative number rating if possible, not even 0 . Pathetic, i’ve availed modular services from them. Disastrous Experience with Pepperfry

This has been one of the worst customer service experiences I have ever faced.

From the very beginning, the handling of my project was completely chaotic. I was assigned a representative (Meena) who initially committed that the material would be delivered on a specific date, work would start immediately after, and the project would be closed by the 9th, or at the latest, the 10th. These commitments were clearly communicated and acknowledged.

After this, everything went downhill.

I was informed later that Meena was unwilling to take calls or take responsibility for the project. Repeated calls from my end went unanswered, and there was not even the basic courtesy of a callback. When I raised this issue with her earlier the same day, she assured me that she would call back — which never happened even till 9 PM.

To make matters worse, I was then informed that the material delivery promised for the next day was also being delayed — completely contradicting what was committed earlier. This shows absolute mismanagement, false assurances, and zero accountability.

I remained polite and patient throughout, hoping for professionalism, but this was clearly taken for granted. The lack of communication, broken promises, and casual attitude toward customer commitments are shocking for a brand like Pepperfry. If this is how employees operate, it seriously damages the company’s credibility and reputation.

This is not just a delay — it is a complete failure in customer handling, ownership, and service ethics.

I am now forced to escalate and take formal action because this kind of behavior cannot be ignored. I strongly advise anyone considering Pepperfry to think twice, unless you are prepared to deal with unanswered calls, false commitments, and complete irresponsibility.

Absolutely not recommended.