Pepperfry Recensioni 494

Extremely disappointed with my experience with Pepperfry.

I purchased a glass stand in January, and after waiting nearly a month for delivery, the product arrived damaged. I initially requested a replacement, but was later informed that the item was no longer available and that a refund would be processed instead.

The real issue started after that. Despite repeated follow-ups over the last two months, there has been no proper resolution from the customer support or grievance team. The communication has been poor, and no one has taken ownership of the issue.

Part of my payment was made through GPay and the remaining amount through ICICI reward points. While Pepperfry agreed to refund the GPay portion, they want to return the ICICI reward points amount as Pepperfry credits. This is unacceptable, especially when the product was delivered in a damaged condition.

As a customer, I expect either:
• A full refund to the original payment sources, or
• A complete refund through bank transfer.

It is frustrating that a simple refund request for a damaged product has remained unresolved for more than two months. Customers should be aware of the level of after-sales support and grievance handling they may experience.

I am still waiting for Pepperfry to provide a fair resolution.

My father had ordered study table for me and it was delivered last week. This was a birthday gift and the product looks amazing. It has all the utility for storage and all.

I recently received my product from Pepperfry. They delivered it on time and my family loved the quality of it

My product from Pepperfry was delivered to me recently and the quality of that stool is amazing. Very elegant it is.

I am writing to express my complete dissatisfaction with the service provided by Pepperfry. The lack of accountability, poor customer support, and unorganized delivery process are extremely concerning.

I am still waiting for the remaining components of my order, despite multiple follow-ups. The company appears to have no streamlined process for ensuring that orders are delivered completely and on time.

I would strongly advise potential customers to think twice before purchasing from Pepperfry. In my experience, the quality of the product delivered was far below what was advertised. The company promises branded, high-quality products but delivers products that appear to be of inferior, local quality. The overall build quality is poor and does not justify the price paid.

This purchase has resulted in a waste of both time and money. Until Pepperfry improves its product quality, delivery management, and customer service, I cannot recommend it to others.

I purchased study table. It was delivered after 5 days from the scheduled date.

Product received but some parts were missing. I called on available numbers and got to know that they don't have customer service number.
I was asked to share the pictures of missing items..MISSING ITEMS !!! How the hell i can take pictures of missing items???

Now follow up from last 8 days has exceeded the timeline of replacement policy (7days).

Worst experience ever with pepperfry.

Order number - 310768629

Hi team, I am not sure how pepperfry customers care is unable to process refund since a month. They have been sending the same email again and again with no approvals. Pepperfry team has accepted that parts sent were wrong and refund should be initiated. But after that they are delaying the process since a month? How long do you think it takes to resolve a simple query?

Very disappointing experience with Pepperfry. We raised a genuine termite complaint under warranty, but instead of proper resolution, we were provided with a replacement table of much lower quality than the original product.

The finishing, quality, and durability were completely different. We expected better service from such a reputed brand, but the entire process caused unnecessary inconvenience and frustration.

Customers invest their hard-earned money expecting quality and trustworthy after-sales service. Sadly, our experience has been the opposite. Even local market furniture has turned out to be more reliable than this replacement product.

Requesting Pepperfry to resolve this matter fairly and value customer trust before more customers face similar issues.

I recently bought Osamu Solid wood single bed on 4th of May 2026. got delivered on the 2nd day. ie 6th may
Promptly assembly was done on the 3 rd day on 7th May.
On 14th May, when my 22 year old son who weighs hardly 60 kg was sleeping on it,suddenly the base board sunk in, my son fell inside, spraining the neck.
For the last 1 week I am trying to talk to people, no one comes on line. I get a automated message, tried chatting, some faceless human keeps giving the same answer , issue will be resolved in the next 3 or 4 days.
Agter 4 days the same carpenter who done the assembly came for inspection , says that part was fixed at the factory and he is not responsible for the mishap.
Now I am asked to wait for some more days,
I am asking them to refund my money, take back the damaged product.
Since I am not getting any constructive solution, planning to serve a legal notice , with a medical report.
Please dont buy these products.

BIG CHEATS

I recently ordered queen size bed from pepperfry. This was their own brand of Woodsworth and was delivered to me last week. It looks amazing and my family loved the product quality.

Recently we received the delivery of my coffee unit from Peperfry.
The quality is good and it looks exactly as per the website images.

My another order from Pepperfry was recently delivered and the quality of the sofa is amazing. My family loved the feel of it.

May 2026

Ordered a lamp from them online and it arrived with a lot of marks on the lamp shade.
I immediately reached out csATpepperfryDOTcom with pictures. I asked for replacement which was not available and it took them a few days to confirm that and assured me that they would collect the item for return.
It's been over 2 weeks and the lamp hasn't been collected by courier. They don't respond or care about it.

Absolutely pathetic customer service.

I am Dr Rahul Sharma . Me and my wife visited pepper fry outlet in the elante mall chandigarh and we liked one of their cupboard with drawers and organiser . Then we got ro know that we cannot just pick things and they r just for display. So we came back to Roorkee where we live and ordered on line .. On delivery ,It was shocking to see how poor the quality was .. The local carpenter told us that the wood they have used it is not supposed to be used for luxury furniture and we paid 1lakh 79 thousand for that .. I would strongly condemn such bussiness ethic from pepperfry and would suggest everyone never to buy from them

Hi,

My name is Komaldeep Kaur and I am now exhaustedtrying to get a resolution since last 2 weeks for a single bed that I am not happy with at all. The colour of the bed is white and brown, whereas, I ordered a complete brown bed. Why is no body providing a resolution.
When tried speaking with a live agent to check what's going on. She first ended the conversation while I was still typing my concern, which barely took me a minute to type.
I initiated a chat again and got the same agent. I asked her to help me. She said that the team tried to contact me on my number and email and closed the case
I received no such call or email.
I haven't seen experienced such a pathetic service. I would strongly recommend that nobody should shop from Pepperfry. The after sales service is pathetic.

My recent order got delivered two days back and the quality of the product is amazing. The sofa looks very nice in my hall.

We ordered a lamp over 15 days ago, and it still hasn’t been delivered. Every time we call, we’re told it will be delivered within the next two days, but there has been no progress. When we finally called to cancel the order, the response was simply “sure, go ahead.” Extremely disappointing customer experience. If a simple lamp cannot be delivered on time, it raises serious concerns about reliability and service commitment. Fact: You cannot cancel a product post 24 hours of order. Which means even if your order is delayed you cannot cancel your product. What a pathetic SOP.

My recent order from Pepperfry delivered yesterday and i like the overall quality of the product.

All my orders from Pepperfry are delivered on time and their quality is amazing. Recently i received Tv unit and it look really nice.