Peoplespartnership Recensioni 

Thank you to the staff at People's partnership for helping me do what I needed to do to process a refund on the account. Everything explained very clearly.
As an employer their support is vital and generally you don't wait too long to be connected.

I needed to find out what my pension was currently worth and requested an up to date statement. Stephanie was polite, informative and more than helpful to me. A credit to the team.

Clear & concise guidance provided by both agents during telephone queries. Very helpful

Is there anything below 1 star? Over a month to answer an email and send a form out. Beyond incompetent. Use any other company. Less not for profit and more not performing.

I have been waiting 10 months to try and get my money back

Right, I have just read a few reviews and to be honest I can't understand. My experience is completely different. So far.
I have been with them about 8 years now. Never got any phone call, anytime I ask for some help to understand something they replied me quite promptly to the email.
From the beginning I have changed the strategy to get higher gains. Then I moved to another address-changed on my account with no problem too.
Never got any scamming email or something.
Truth is I didn't need to take money out as I am not in the right age yet but so far so good to be honest. The money grows quickly. So overall, I'm happy so far.
I advise you to keep your details up to date. Because I can understand a situation that you change an address or a name after wedding and they simply can't be sure that you are you. That is my experience so far.
Otakar

Utterly incompetent company. I entered all my details to receive a small pension pot and got an email saying they couldn't verify details. They have my address and send me correspondence but can't verify it!? I paid pension contributions from a company in my name but they can't verify my identity!? And their automates smartsearch (sic), dumbsearch is more accurate, can't verify my bank details when I know from experience that it is very simple to do so.
And their customer service is clearly useless if it takes up to ten working days to respond to an email

This company is pathetic, transfers team are an shambles, transfers team are known for poor information maintenance. I BLAME team management and leaders who recruit poor staff

The People's Partnership need to join the 21st Century and benefit from new technology. They also need to train their staff properly so they do not supply incorrect information.
A year ago I had to create a new email address and re-register with them as they had upgraded their system and in doing so had prevented most existing members from accessing their accounts.
Since then it has been hit and miss as to whether requests for money are initiated and paid out. In July this year I could not access any money as you only get one chance to request in a month. If it doesn't work due to their failure to initiate the payment you have to wait until next month.

I am without funds to pay my bills or buy groceries this week as it is three weeks since I requested my monthly drawdown payment. I am still waiting for the payment. My direct debits for this month start coming out of my bank account tomorrow; and there is insufficient money to cover them due to the incompetence of The People's Partnership. I called them this morning and they say my payment was initiated on 16th September but then was stuck in a "black hole" and not processed. But they don't know why. I had called them last week to ask about the payment and was reassured that the payment had been processed and I would receive it within 3 days.
It seems that was false and it had not been processed at all.
Now, apparently, it is too close to the end of the tax month (which is 5th October) so it can't be paid out until 6th October. Absolutely incompetent company who should not be trusted with anyone's pension savings. I have raised a complaint but that won't pay my bills will it?

Date of experience: 30 September 2024

Where do I start?? I couldn't log in to my account and contacted them. They said that two accounts had accidently been created for me, by them and they would need to merge them. They asked for proof of my National Insurance number. I sent a copy of my P45. Apparently, that wasn't proof... I then sent proof from the DWP Pensions, together with answering all the data questions they asked me. SIX different people contacted me, asking me for the information that I'd sent so many times. Absolutely hopeless.. I've now raised a complaint. What a dire, unprofessional company. Not fit for purpose. Avoid.. Life's too short!

Well, after seeing the other reviews on here I can see what the standard of service is, I'm trying to get some information on a pension I had with a UK company 9 years ago, I seem to be trapped in a series of emails asking for information they should have requested in the first email, not the 5th, back and forth we go without making any real progress. I will be speaking to the ombudsman about the appalling level of service from this company.

I can’t even get in to my account please don’t put money in to these people they are sh-t

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically.
They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave

They are scammers, quite literally, scammers, they sending random emails to people supposedly have account with them.

Photos and emails can be provided

This is a terrible pension company since changing there name from the people’s pension to the peoples partnership.
I transferred just short of £100,000 into the pot . No issues at that time but since then I have tried on numerous times to withdraw my money & every time it just won’t let me .. I’ve phoned up on numerous times and each person who dealt with me would say it’s a technical glitch try again after 48 hours which I have done and still same issue..I then was crafty and transferred £500 into the account and it excepted it .. so I tried then to withdraw and it did the same thing again .. I am now putting this issue into my solicitors hands .. taking your money should be a stress free job and not a challenging time to see if you can with draw your money ..
If you can tranfer money in why can you not withdraw it ..
When it was the people’s pension I could with draw money with a click of a button but since changing to people’s partnership it seems money can go in but you can’t withdraw .. stay clear

Trying to get Pension Paid into a new account opened for that specific purpose. Peoples Pension stating need copy off bank statements for 3 months - there are not any (its a new account)!

Apparently, Peoples Pension are too stupid to realise this.

When I set up my account, it was very easy to do and took 2-3 minutes. That's because there's a chance I put more money and and they get a cut.

However, when I want to opt out of the pension, it now tells me that my "account details could not be matched" when only 5 minutes ago, they matched perfectly. ONLY WHEN I WANTED TO GET MY MONEY OUT are they now wrong and I have to now call them and probably stay on the line for hours to get MY OWN HARD-EARNED MONEY.

So beware, this company will VERY GLADLY take your money but when it comes time to opt out, they act like there's an error, which I find too convenient. They're holding my money against my will and now I will have to be on hold for hours to get it back.

This is a predatory practice and I will be reporting this to the Pensions Regulator because they are doing business in bad faith and will make you jump through hoops to opt out but 0 hoops to opt in.

I spoke to Beverly who was very pleasant and helpful in answering my query quickly and talking me through the actioned required to update what was needed.

What an absolute pleasure to speak with Bhavini (think that's her name). She was so efficient and patient, could never have solved my issue without her.
A1+++ adviser.
Thank you so much

Spoken with James Mercier this morning (called to escalate a compliant issue that Peoples Partnership have made even worse - meaning I was angry on the call. James handled the call diligently and with great professionalism, listened to my concerns and reviewed my comments/feedback objectively. Managed to calm the situation. Really pleased with his service. Excellent!