On Thursday 23rd of April 2026, I called People's Partnership employers helpline and spoke to Emma Stevens. She was a great help. Then on Friday, 24th of April 2026, I called again on a different issu... Leggi di più
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Scopri cosa dicono le persone
As an employer I thought it would be straightforward to change from one employer to another. Not so. They absolutely will not engage in any telephone support whatsoever, so I now can’t upload any em... Leggi di più
L'azienda ha risposto
I had an excellent experience working with Emma Stevens from People’s Partnership (pension team). From start to finish, Emma was incredibly professional, knowledgeable, and responsive. She explain... Leggi di più
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's be... Leggi di più
2,8
Nella media
78 recensioni
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Emma Stevens - excellent help
On Thursday 23rd of April 2026, I called People's Partnership employers helpline and spoke to Emma Stevens. She was a great help. Then on Friday, 24th of April 2026, I called again on a different issue. I happen to speak again with Emma again. She was once again of tremendous help. I'm writing to say that I appreciate all the help Emma provided and urge her to continue with the good work.
23 aprile 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Now I can't access my account.
Now I can't access my account.
I am trying to log in. I get the security code on my phone. Then it keeps going back to log in screen. One thing after another. This is a nightmare
21 aprile 2026
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Risposta di Peoplespartnership
Hello Rachelle
We’re sorry to hear you’ve been unable to log in to your online account. This could be down to several reasons.
If you can’t remember your password, you should visit thepeoplespension.co.uk/reset and reset it by simply following the next steps.
If you’ve been locked out or you can’t remember your memorable word, go to www.thepeoplespension.co.uk/accountreset and then follow the steps shown to reset your account.
We know how frustrating it can feel when something as simple as logging in to your online account doesn’t seem to work, so if you’re still having troubles, or if you need to contact us in the interim, please email us at tellusmore@peoplespartnership.co.uk.
All the best
Guiseppe
The People’s Pension, provided by People’s Partnership
It took me over 4 months just to make a…
It took me over 4 months just to make a claim so I can find somewhere to live there online account is totally useless the auto message is saying customer number and national insurance number which is wrong because you need a code and two divces just to make a log and I told them I was nfa give what id I have but they where asking for more was ask if I had a firearms licence which is strange because they don't take P60 or P45 which has a HMRC stamp phone today just to be told taking 7/10 days even though they told me it would be ecstatic just think it is more lies
14 aprile 2026
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Risposta di Peoplespartnership
Hello John
We’re sorry to hear it’s taken longer than you would’ve liked to process your claim. We know how frustrating it is when you want to take what’s rightfully yours, and we make it our goal to provide all our customers with a quick and prompt service.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
There’ll likely be a genuine reason for the delay. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Rhiannon
The People’s Pension, provided by People’s Partnership
I had an excellent experience working…
I had an excellent experience working with Emma Stevens from People’s Partnership (pension team). From start to finish, Emma was incredibly professional, knowledgeable, and responsive. She explained everything clearly, making what can often feel like a complex and confusing process much easier to understand.
What stood out most was her patience and willingness to help — no question was too small, and she always took the time to ensure I was fully comfortable with each step. Her attention to detail and commitment to providing accurate information gave me real confidence throughout.
It’s rare to come across someone so dedicated and genuinely helpful. I would highly recommend Emma to anyone needing support with pensions. Truly outstanding service.
9 aprile 2026
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Wouldn't recommend. Would advise another provider
We manage multiple companies using Peoples Partnership and unfortunately encounter issues regularly — often every 1–2 months.
We receive conflicting emails about overdue payments, and there’s no confirmation when setting up one-off payments. This recently led to a duplicate payment being taken.
When we tried to resolve it, we were told it was too late to stop, but could request a refund — only for the system to then say no direct debit was set up, despite £2,600 being taken within two days.
Overall, the lack of clear communication and unreliable account information makes managing payments unnecessarily difficult and undermines confidence in the service.
7 aprile 2026
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£800 gone from my pension pot in 3…
£800 gone from my pension pot in 3 week. absolute scamers. just looking for another pension company.
24 marzo 2026
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Risposta di Peoplespartnership
Hello Javier
We’re sorry to hear the value of your pension has fallen. When markets go down, all funds invested in equity tend to be impacted also.
However, it’s important to remember that pension savings are long-term investments. Over the short term, the value of your pension can go down as well as up.
Our investment professionals aim to grow your pot of money over time, so it’s worth more than what you put in by the time you retire. We help minimise the risk of market volatility as well by diversifying our funds with each investment profile, so that when one area of investment is negatively affected, the others won’t be as much, if at all, which aims to provide some stability.
Most of our members are automatically invested in our default fund when they join us. As members get closer to retirement, their investments gradually move from riskier investments into less risky ones, which aims to provide more protection for their hard-earned savings. This happens automatically around 15 years before a member’s selected retirement age.
If you’d still like to change where your money is invested, you can easily switch funds by logging in to your online account: thepeoplespension.co.uk/myaccount. You can find out more about your investment choices with The People’s Pension at thepeoplespension.co.uk/pensioninvest.
We hope this information provides you with some reassurance around your pension savings. We understand it can be scary to experience sudden drops in value, even if it’s only for the short term.
Guiseppe
The People’s Pension, provided by People’s Partnership
As an employer I thought it would be…
As an employer I thought it would be straightforward to change from one employer to another. Not so. They absolutely will not engage in any telephone support whatsoever, so I now can’t upload any employee data OR allocate any funds to employee pension funds. Avoid
17 marzo 2026
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Risposta di Peoplespartnership
Hi David
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members and employers get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible.
Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Guiseppe
The People’s Pension, provided by People’s Partnership
Spoke to Luke in Customer Support and…
Spoke to Luke in Customer Support and he was very helpful and resolved my issue many thanks
18 febbraio 2026
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Get rid of this time wasting online stuff please!!!!!
Sent an email to log in and view statement. Well it would help if the dirty great blue ‘cookies’ option fitted on a phone screen and then I could choose some options if they were actually on view. Then perhaps I might be able to sign in or even register. Another all singing and dancing online mandatory option that simply doesn’t work.
4 febbraio 2026
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Risposta di Peoplespartnership
Hello Consumer
We’re sorry to hear you’re not happy with your online experience with us. Whilst we aim to make things as straightforward and simple for our members, we recognise that some issues may still crop up on occasion.
We’re always working to improve our online services for users of The People’s Pension. Over the last couple of years we’ve introduced useful online tools such as our retirement planner: thepeoplespension.co.uk/myplan. Our life expectancy calculator can help make preparing for retirement simpler and easier as well: thepeoplespension.co.uk/longevity.
We’ve also launched The People’s Pension app, empowering members with greater access to their pension on the move. Visit thepeoplespension.co.uk/myapp to find out more.
It can often be an added stress when things don’t work the way you want them to, so we apologise again for any inconvenience.
if you’re still having troubles, or if you need to contact us in the interim, please email us at tellusmore@peoplespartnership.co.uk.
All the best
Emily
The People’s Pension, provided by People’s Partnership
Extremely poor service and prolonged delays handling bereavement pension
I am extremely disappointed with the service I have received from The People’s Pension while trying to settle my late mother’s pension. What should have been a straightforward bereavement claim has turned into a months-long ordeal marked by delays, misinformation, and a complete lack of transparency.
The claim was initiated in June 2025. Since then, I have repeatedly had to chase for updates. Important original documents, including a death certificate, were sent with no acknowledgement of receipt for over three weeks. Other documents were later said to be missing despite being submitted. I was also given incorrect information by staff on more than one occasion, including being told my claim was delayed due to a form I supposedly hadn’t returned only to later find out that form had been sent to a third party, not me.
Communication has been consistently poor. I was repeatedly told that they were “awaiting information from a third party” without any explanation of who that was, what was outstanding, or when the matter would progress. Despite being told there is a 90-day timeframe for third-party responses, this stage alone dragged on for over four months with no resolution.
I raised a formal complaint and was promised updates. In December, I was told the case had not yet reached a conclusion and would be reviewed again in January. The January update simply repeated the same message that the case was “being investigated” and “escalated as a priority” with no progress, no detail, and no indication of when I might hear next.
Managing a parent’s affairs after their death is difficult enough without having to constantly chase an organisation for basic information and accurate answers. Aside from one helpful staff member, the overall handling of this claim has been slow, disorganised, and unnecessarily stressful.
I am still awaiting a response to my complaint and a resolution to my mothers pension, I have no idea what part of the process we are in as no one is able to tell me. I don't know what happens next or when this is likely to be resolved. I have been patient and pleasant throughout however I feel i will have to be a bit firmer and call the company more frequently to try to get to the bottom of this issue.
Based on my experience, I would urge anyone dealing with The People’s Pension in a bereavement situation to be prepared for long delays and to keep very detailed records of all contact.
18 gennaio 2026
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Risposta di Peoplespartnership
Hello Ms Till and thank you for your feedback and time whilst we have been reviewing your journey.
I understand that we have since communicated directly with you and that the matter has progressed as required. I fully appreciate the incredibly sensitive journey you have been on and again, I wish to thank you for your feedback.
Of course, should you have further needs to contact us, our colleagues currently supporting you will be happy to assist where needed.
I wish to take this opportunity to apologise for the inconvenience and distress this experience has caused you, and wish you all the very best for the future.
Kind regards,
Taliah
The People’s Pension, provided by People’s Partnership
Awful company. Do not trust them
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's been 10 days. They have stopped replying to my emails, even complaints. I'll continue regardless. Whether I have to sue for the data breach, contact the ombudsman or get my other colleagues witness statements about not receiving theirs either, I've got time.
25 novembre 2025
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They mislead and deceive you
Be very careful.When I made a request to leave the plan they said there was no money in the account yet.But when I requested it again, they said I had exceeded the one month period for cancellation.This is a situation that will create legal proceedings.Both victimization and a behavior that has no good intentions towards its members. Now I'm waiting for them to investigate and I will act according to their response.
A week later, their response was: You should cancel even if you don't have any money in your account.Only someone with the same number of cells in their brain as the number of fingers on one hand can give such an answer.I hope this issue reaches their CEO, if they have a CEO at all!!!
1 novembre 2025
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Risposta di Peoplespartnership
Hello Kemal
We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
However, if you’ve requested to cease active membership after this time, you won’t be entitled to a refund. Any contributions that you and your employer have paid into your pension pot will remain invested in The People’s Pension until you decide to access your benefits.
Rest assured, any money you have saved with us will be ready for you when you retire, and you can choose to opt back in to our scheme as well.
If you’re still not happy with our explanation around this process, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.
We hope this helps to give you some clarity and reassurance.
Many thanks
Rhiannon
The People’s Pension, provided by People’s Partnership
Totally perfect.. honest response.
The PP have been absolutely amazing over 6 years for me. I have multiple pensions and consolidation has thrown me against the wall and brought me to tears, and im not where near completed 5 yrs later. The PP have been an open door, answering questions and giving free advice, more than their remit, supporting me to manage the work myself. They are open and honest proffessional and very humane. I couldn't have been more happy. Their percentages are brilliant. And I now, thanks to the help of a lovely agent Stephanie on a phone call) have a full payout (as iv moved jobs) with zero fuss and within 10 days. I would return to The Peoples Partnership anytime.
Thank you guys you have been a credit to your name, when others made it hard you made it all easy. Applause 👏
1 ottobre 2025
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Risposta di Peoplespartnership
Hi Annie
Wow! Thanks for such a positive review. We’re blown away by your kind words.
We really appreciate you taking the time to share your experience with us, and we’re glad you’re happy with our service.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
A terrible experiance with shocking…
A terrible experiance with shocking customer service. I have been dealing with the bereavement team in regard to a payout from my late father's policy. This company has continually ignored emails. Delayed payment and given the wrong information. Eventually a payment came through....which is the incorrect amount. I have sent in excess of 10 emails and more recently 3 emails directly to the bereavement team and recieved NO REPLY. The lack of communication and sheer disregard this company has for customers is appalling.
1 settembre 2025
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Risposta di Peoplespartnership
Dear Nicola
We’re sorry to hear you’ve had a bad experience when speaking with and emailing us. We know how frustrating it is when you want some help or information and things don’t seem to work out, especially when it’s something very important.
We always strive to put you first and at the heart of everything we do. It sounds like we’ve missed the mark throughout this process though, so we would like to offer a sincere apology.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Alternatively, if you would like to call us on 0300 2000 555, we can assist you over the phone.
Thanks for your patience.
Taliah
The People’s Pension, provided by People’s Partnership
I’ll now be taking this to the fca
I’ll now be taking this to the fca. This company is not for for purpose and should not be operating. . I made two complaints and then had to come on trustpilot to complain as neither had been dealt with . That was the 20th and was apologised to and told to
Email tbe complain in again and it would be dealt with in 3 days . That was ten days ago. They basically have zero complaints procedure and I am finished with the stress dealing with this . I’ll now take this to the fca . Utterly repugnant and disgraceful service.
1 settembre 2025
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Terrible customer service
I requested this firm to delete my personal data. They asked me for personal data to locate my account, which I refused to do over email. I then called and managed to speak with an irritated agent who explain why they cannot delete the data for x years. I then emailed to get confirmation of what he told me, and again they asked for the same personal data to be able to answer, even though they didn't need that to confirm with an yes or no. I decided to stop there. What's the point in wasting time with small minds?!
The world of finances is full of incompetents like these ones.
16 agosto 2025
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Risposta di Peoplespartnership
Hello Daniela
Thanks for taking the time to leave your review, and we're sorry to hear you haven't been happy with our service lately. I hope this explanation will suffice.
We'd firstly like to sincerely apologise, as we understand this has caused you a lot of frustration. We'd like to assure you that we wouldn't ask for something that isn't necessary, and we certainly don't condone the behaviour you received when you called us.
When our members contact us, we are legally required to request a certain amount of data in order to not only locate their account, but to ascertain the identity of the person contacting us as the owner of the account in question. If we were to disclose this information to anybody else, we would be in violation of GDPR law.
If you're still interested in having your data removed from our database, we can certainly do this for you. If so, please contact us and tellusmore@peoplespartnership.co.uk where one of my colleagues can look into this for you.
Thank you for your patience,
Dan
People's Pension, provider of People's Partnership
Thanks Yogesh
Had to change my account details and had a few questions to be answered. I was on call with Yogesh, he was calm, professional and patient.
15 agosto 2025
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Risposta di Peoplespartnership
Dear Morgan-Rhys
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was a great help
I needed some urgent information and rather than using the email facility, was able to get through on the phone line straight away and spoke to Yogesh. He was a pleasure to deal with, very efficient and answered the questions straight away.
8 agosto 2025
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Risposta di Peoplespartnership
Hello Victoria
Thanks for taking the time to leave such nice words about our colleague, Yogesh.
We're delighted to hear you found him helpful. We'll be sure to pass this feedback onto Yogesh and his line manager, who I'm sure will be over the moon to hear this lovely review.
Kind regards
Dan
People's Pension, provided by People's Partnership
Eventually resolved…
Took a while to resolve my issue with various emails going back and forth but eventually spoke to Yogesh in customer support and managed to update the details needed
30 luglio 2025
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Risposta di Peoplespartnership
Hi Rob
we’re glad some things went well for you, but we’re disappointed you had a couple of issues along the way. We always strive for perfection, but occasionally a spanner gets in the works. Thanks for highlighting where you think we went wrong.
We’ve taken your feedback on board and will look at how we can make changes to improve the service we provide to all our customers.
All the best
Emily
The People’s Pension, provided by People’s Partnership
I would give a negative rating if one…
I would give a negative rating if one was available
Over the past 5 years People's Pensions has continued to make the same mistakes, eventually acknowledging them as errors on their part only to repeat the same errors months or years later.
Their complaints process is an utter shambles the most recent one is now in month 4 and no responses but we are still continue to receive threatening letters for not making contributions to a clients business pension scheme for a business that ceased over 5 years ago
The I wouldn't trust them to mow my lawn let alone look after my pension
31 luglio 2025
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Risposta di Peoplespartnership
Good afternoon Neil
Thanks for your feedback around our response time regarding your query. Any feedback we receive helps us to improve. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen a little short of your expectations here.
We understand how frustrating it can feel being unable to get the service or information you need.
If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk
We’ll look into your issue as quickly as possible. We usually respond within 3 days.
Rhiannon
The People’s Pension, provided by People’s Partnership
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