This was my first contact with People Safe to report a problem. The response I received was very helpful, and the actions taken resolved my issue quickly and effectively. The matter was urgent, a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had amazing customer service from Kelly in the contract management team around two queries I had today. She responded very quickly today to an invoice query I'd highlighted to other members of the t... Leggi di più
L'azienda ha risposto
Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... Leggi di più
L'azienda ha risposto
The member of staff who attended to me was patient and ensured all my concerns were addressed. She also ensured she understood my complaints better by practically taking me through all the steps I nee... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi per le imprese
- Servizio di pronto soccorso
- Fornitore di attrezzature per la sicurezza
- Servizio di sicurezza
Informazioni su Peoplesafe
Scritti dall'azienda
Protect your people
Wherever. Whenever.
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Informazioni di contatto
Emerald House, East St,, KT17 1HS, Epsom, Regno Unito
- 0800 990 3562
- customer.support@peoplesafe.co.uk
- peoplesafe.co.uk
Protection you can count on
4,7
Eccellente
164 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently, new unit ordered for me and received within a couple of days. The lady I spoke to was very efficient and helpful - great service thank you
27 giugno 2025
Risposta di Peoplesafe
Hi Carole - thanks for leaving such a glowing review for our Support and Order Fulfilment teams. It's fantastic to hear about the great service you received.
Good communication and quick response
Good communication and quick response.
Fast dispatch of equipment
27 giugno 2025
Risposta di Peoplesafe
Hi Comfort - thanks for leaving a review about the fast service you received. Glad we were able to deal with your query quickly.
Risposta di Peoplesafe
Hi Michael - thanks for taking the time to leave a review. Great to hear how happy you are with the Peoplesafe service!
Alone worker…
I recommend that staff who work alone be equipped with one of these safety devices. This equipment is reassuring because it provides a sense of security, knowing that even when you're alone, help is readily available in case of an emergency.
3 giugno 2025
Risposta di Peoplesafe
Hello Tancha,
Thanks for taking the time to leave a review. Glad to hear that you've got peace of mind for your safety thanks to our service.
Kind regards,
Peoplesafe
Risposta di Peoplesafe
Hello,
Thank you for leaving a review and that our service is helping you to feel reassured that you're safe round-the-clock.
Kind regards,
Peoplesafe
Katies Customer Service is excellent
Katies Customer Service is excellent, thank you so much.
2 giugno 2025
Risposta di Peoplesafe
Hello Kathryn,
Thank you for leaving a review for Katie, it's fantastic to hear. We'll make sure she receives the feedback.
Kind regards,
Peoplesafe
I had a positive experience with the…
I had a positive experience with the customer team at peoplesafe. Laura Haiti was so patient with me and located the lost device in the same day so grateful for her help.
28 maggio 2025
Risposta di Peoplesafe
Hello Ilhan,
Thanks for leaving feedback about your positive interaction with Laura. We'll ensure she receives your kind words of praise.
Kind regards,
Peoplesafe
The speed of response from people safe…
The speed of response from people safe re my enquiry
20 maggio 2025
Non scritta su invito
Risposta di Peoplesafe
Hello Paul,
Thanks for taking the time to leave us a review. Glad we impressed with our response times.
Kind regards,
Peoplesafe
Excellent service
Quick response to my query and clear instructions to rectify problem.
25 febbraio 2025
Non scritta su invito
Risposta di Peoplesafe
Hello Anna,
Thanks for leaving a review. We're pleased to hear that our response time was speedy and the problem was resolved.
Kind regards,
Peoplesafe
Easy to get hold of
Easy to get hold of. Dealt with very quickly. Received new one within 2 days. Excellent service.
13 febbraio 2025
Non scritta su invito
Risposta di Peoplesafe
Hello Phil,
Thanks for leaving such a glowing review of our Support and Order Fulfilment teams. We'll be sure to pass on your kind words.
Kind regards,
Peoplesafe
poor service
did not get information or any contact with account manager
17 febbraio 2025
Non scritta su invito
Risposta di Peoplesafe
Dear Mark,
I'm sorry to see that you didn't receive information when it was initially requested. I've spoken to your account manager who has confirmed they've contacted you regarding this matter.
Kind regards,
Peoplesafe
Avoid at all Costs
Avoid at all costs. They will take your money and once done will simply ignore any emails you send. They'll change cancellation notice between contracts without notifying you, plus not inform you know some terms have changed from the previous year's contract.
When you do cancel, they'll just ignore your emails, much like they do as standard practice once they have your business..... And that's to any PeopleSafe email address. You'll end up having to call and chase them.
I full y expect some bone reply to this review where they'll say how disappointed they are with my experience and to get in touch..... but I fully expect they'll just ignore that to if I did.
21 gennaio 2025
Non scritta su invito
Risposta di Peoplesafe
Dear Paul,
Thank you for your feedback and sorry to hear that you’ve not had a good experience recently. Our aim is to ensure workers are kept safe 24/7 and we believe we can still help you get the most of out of our service. We’d like to reiterate our offer to help you get the most out of our service and explore how to ensure you have the right technology for your team.
We will take on board your comments about communications and we have recently improved our customer support and channels, which you can find on our website.
Kind regards,
Peoplesafe
Started off well but times have changed
Positive: range of products.
Negatives: We were a long term customer of Peoplesafe. As an NHS trust, we consistently had issues with ID and fall detection devices. Pricing was a major headache and overall was poorly handled by sales, notably the Head of Sales.
Started off well but the combination of pricing headaches, poor customer handling and increased pricing lead us to a better alternative. We also fed this back to other NHS trust members who experienced similar issues. They are not suitable anymore for our field.
16 gennaio 2024
Non scritta su invito
Risposta di Peoplesafe
Dear Paul,
Thank you very much for your review and we're sorry to hear that you feel you’ve not experienced the same high level of service we give to all customers. We have passed your initial feedback on to the relevant departments, but would like to hear more if you could send further details to customer.success@peoplesafe.co.uk.
We partner with over 100 NHS Trusts and have proudly been protecting healthcare workers for more than 20 years. This is one of the sectors our service is so highly engaged with and we work closely with customers and partners to constantly improve our technology and service. https://peoplesafe.co.uk/sectors/nhs/.
Please send further information and we will ensure we act to improve things for the future.
Kind regards,
Peoplesafe
Peoplesafe are a bunch of crooks
Peoplesafe are a bunch of crooks. Avoid at all costs. Use a different company. Each month they will overcharge you for ID holders and delivery charges for the holders. I have been arguing with them for years. They will not send a copy of their complaints procedure. We have moved to a different company.
29 gennaio 2024
Non scritta su invito
Cant give personal alarms to those who…
Cant give personal alarms to those who are vulnarable and/or disabled. Only distribute them to companies. Because screw you if you’re being harrassed and/or abused if you’re disabled in public!
18 ottobre 2022
Non scritta su invito
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