Pensionhelpdirect Recensioni 

41
•
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

From first contact with Greig, right through to final contact with Scott, excellent service. I hope I have remembered everyone that has answered the phone or sent an email. Greig, Honor, Ben, Fay, Tes... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very early days yet in my dealings with Pension Help but superb service from Ben Mercy and Steve Prentis ….very clear questions and very nice guys…thank you

L'azienda ha risposto

Valutata 5 stelle su 5

Extremely professional, reliable and human. From Googling it appeared that moving my pension would be very challenging if not nearly impossible but Steve exceeded my hopes and expectations throughout... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was quite concerned about the process ahead of me but Jason Hinde has talked me through it, great advice and a very friendly and helpful financial advisor. Thank you, I really do appreciate the hel... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Pensionhelp Direct are experts in providing advice to individuals who are in schemes which provide Safeguarded Benefits (these are also called Defined Benefit or Final Salary schemes) We provide advice on whether or not someone should stay in or transfer out of these type of pensions.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

41 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Solitamente risponde entro 1 mese

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4,7

Tutte le recensioni

(41)

41 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service

Clear, concise information given in a timely manner, by friendly and approachable staff.

The IFA went to some trouble to try to meet the deadline imposed by my Transfer Value quote

16 luglio 2026
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Risposta di Pensionhelpdirect

Thank you for the kind feedback John, we do all we can to meet the transfer deadlines of our clients here at Pensionhelp Direct. I will pass this positive feedback to your advisor.

Valutata 5 stelle su 5

Very informative

Very informative, clear, friendly and helpful, made me feel at ease.
A big thank you to Jason Hindi.

29 giugno 2026
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Risposta di Pensionhelpdirect

Your feedback is much appreciated Lisa. We are glad you have found our service informative & clear here at Pensionhelp Direct. Once again thank you for this.

Valutata 5 stelle su 5

Professional, friendly and proficient

Friendly, professional and exceptional customer service.
From my initial consultation through to completion of my Defined Benefit transfer, the whole process was managed with my best interest at the forefront of all decision making.
I was especially impressed with the structure and how a single individual from Pensionhelp is assigned as a main point of contact for the client at each of the key stages of the transfer process.
This made for a trouble free exchange of information without the need of repetition and built a good client and adviser relationship.
In summary, I would have no hesitation in recommending Pensionhelp or if ever needed, use their services again.

28 giugno 2026
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Risposta di Pensionhelpdirect

Many thanks for the fantastic review, Gerald! We’re so glad you appreciated having a single point of contact at each stage—we designed it specifically to keep things as smooth as possible. Thank you so much for recommending us, and we'd be delighted to help you again in the future. :)

Valutata 5 stelle su 5

My experience

The experience was vital to my financial planning, the conversation was tailored to my specific needs by excellent customer service.

26 giugno 2026
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Risposta di Pensionhelpdirect

Thank you James for the positive review! We’re thrilled to hear that the conversation was valuable for your financial planning. We always tailor our advice to each client's specific needs, thanks again for choosing Pensionhelp

Valutata 5 stelle su 5

I was expecting a long dull experience…

I was expecting a long dull experience on the phone ,but it wasn't.Steve was really pleasant to talk to and very helpful too.
I thought the call was going to be a lot longer than it was,but it went by very quickly
All in all not as harrowing as I thought it would be.
Many thanks to Steve.

23 giugno 2026
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Risposta di Pensionhelpdirect

Thank you for the positive review Gary! We love hearing that Steve was very helpful and managed to turn the call into a quick and pleasant experience. We’ll be sure to pass your thanks along to him—he’ll be delighted to hear this feedback :)

Valutata 5 stelle su 5

Call today to run through the triage…

Call today to run through the triage questionnaire associated with the transfer review of my DB pension. Phone call on time, review professionally conducted and concluded in the allotted time. Thank you Pensionhelp.

10 giugno 2026
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Risposta di Pensionhelpdirect

Thank you Allen, for the feedback. I'm really glad to hear you found the triage call professional and efficient. It was a pleasure speaking with you, and I wish you all the best with the next steps of your pension review.

Valutata 5 stelle su 5

Excellent service from Greig Cooper who…

Excellent service from Greig Cooper who explained everything very clearly,great understanding of his job and his work team very professional,I feel I can relax and leave Greig cooper and his experience and expertise to come up with the correct solution that would suit my situation.
Excellent service throughout thankyou
Richard B

8 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Thorough, prompt and overall excellent service

Paul Oakley was quickly able to understand my financial and personal circumstances. The clarity and professionalism of Paul meant he left no stone unturned following all protocols to provide and explain the various options followed by appropriate recommendation.

8 giugno 2026
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Risposta di Pensionhelpdirect

Thank you Joseph, for the positive feedback on our service and Paul in particular. I will be sure to pass this onto him. Please do not hesitate to reach out to us again in the future.

Valutata 5 stelle su 5

Fantastic experience so far moving a…

Fantastic experience so far moving a defined benefit pension, my advisor Jason Hinde was excellent explained everything very well and also replied to emails within minutes and answered all questions that I had, would definitely recommend pension help and particularly Jason Hinde.

22 maggio 2026
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Risposta di Pensionhelpdirect

Thank you Alan for taking the time to share your experience! We are thrilled to hear that Jason provided the clear, responsive, and excellent support you deserved throughout the process. I’ll be sure to pass your kind words along to him—he will be delighted to hear them. Thank you for choosing Pensionhelp and for your highly valued recommendation.

Valutata 5 stelle su 5

Explained procedure

Explained procedure, costs and financial law's extremely well in a way I could understand. Always prompt and on the ball with a great back up team.

14 maggio 2026
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Risposta di Pensionhelpdirect

Thank You Jack, we are pleased that we met expectations during the process and you felt the whole team were prompt when required. I will pass this positive feedback to the team.

Valutata 5 stelle su 5

Very thorough and knowledgeable when it…

Very thorough and knowledgeable when it comes to procedures and explanations on how the pension system operates. Would definitely recommend them.

12 aprile 2026
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Risposta di Pensionhelpdirect

Thank You John, for this positive review. We are pleased the team met expectations and explained the whole process thoroughly. We hope to speak to you again in the future.

Valutata 5 stelle su 5

Jason has been most informative and…

Jason has been most informative and honest. I am very happy with the service he has provided. All has been dealt with in a professional manner. Thank yo

1 maggio 2026
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Risposta di Pensionhelpdirect

Thank you for your review Joanne. We're thrilled to hear that Jason made such a positive impression with his professionalism and honesty. Your feedback means a lot to us, and we hope to help you again soon

Valutata 5 stelle su 5

A professional pension advice service

A professional pension advice service. I dealt with Paul Oakley who was extremely thorough and made sure to give me the right advice based upon my needs and requirements. Thank you Paul!

27 aprile 2026
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Risposta di Pensionhelpdirect

Thank you Anthony for your review. We are so pleased you had a positive experience with Paul and Pensionhelp Direct and will pass this positive feedback onto him.

Valutata 5 stelle su 5

Very clear information

Very clear information, and made the process very easy.

24 aprile 2026
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Risposta di Pensionhelpdirect

Hi Michael, Thank you for your positive feedback regarding the process, we are continually looking to improve certain aspects of the client journey. Glad that it worked well for yourself.

Valutata 5 stelle su 5

Steve Lorenzonelli has been brilliant…

Steve Lorenzonelli has been brilliant throughout the whole process. Ensuring we understood all the question and what the fors and against were.
It was been a excellent experience

17 aprile 2026
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Risposta di Pensionhelpdirect

Thank you for this positive review. We are happy you found the process easy to understand and Steve helped with all your questions. We will be sure to let him know.

Valutata 5 stelle su 5

Very helpful

From the start of the process the advisors have all been very helpful and efficient -calls have been received when expected and Paul has ensured his advice reflects my long term and short term goals. I would recommend to friends & family

14 aprile 2026
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Risposta di Pensionhelpdirect

Thank you, Carol. We’re pleased you are happy with the service provided and Paul was able to support you. We will pass the positive feedback on.

Valutata 5 stelle su 5

Excellent and very thorough calls

Excellent and very thorough calls.
Although I understand the need to be very clear on the legislative requirements, I found that after reading the documents provided, there was a lot of "scripted" repetition which could have been avoided or reduced, maybe with a questionnaire? Staff however acknowledged this and apologized, but said it was a legal requirement.

7 aprile 2026
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Risposta di Pensionhelpdirect

Thank you Paulette for your thoughtful feedback. We’re pleased you found the calls thorough and appreciate your understanding regarding the legislative requirements. We recognise that some elements can feel repetitive, and your suggestion is valuable as we continue looking for ways to improve the experience.

Valutata 1 stelle su 5

Final Salary Pension Transfer Specialist

Took too long to set up calls etc, went with another provider

20 marzo 2026
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Risposta di Pensionhelpdirect

Simon, we’re sorry to hear this was your experience.
From our records, the initial appointment was rescheduled as you advised you weren’t in a position to proceed at the time, and we were unable to progress matters further without the required information.
We did reach out to understand if there were any wider concerns but didn’t receive a response.
If you would like to discuss this further, we’d be happy to review things with you.

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