Penelope Chilvers Recensioni 

fabulous company, great staff and customer service and the boots are to die for. can't wait to showcase them at Cheltenham next week!the only improvement I would suggest is an exchange option for sizing issues rather than having to make a new order and waiting for a refund to come back in.

Easy to order, beautiful products, easy to return if they don't fit.

Really delighted with my purchase, gorgeous boots and very quick delivery. Would definitely buy again from PC.

Company was quick and efficient, bit disappointed shipping was extra given the cost of the products. They did offer free refunds and the package was easy to return.

I ordered a pair of boots (I’m between sizes and they didn’t fit right so I returned them). Boots looked nice but the interior padding on the sole seemed a bit thin and hard (again, hard to tell as the boots didn’t fit properly so I didn’t have them on for long). I don’t think I would have ordered a replacement in the right size if they had been in stock.

These are amazing slippers, more a bootee really. Felted wool, sheepskin inside, perfect. I bought these for really cold days when you want something more than a sheepskin slipper. These are perfect for me, high sided, with a very thick sole, extremely comfortable and with enough room for a woolly sock. Really delighted. Highly recommend.

Very disappointing, have placed an order twice in Jan-24 and been charged and on both occasions I am then informed that there is no stock! and I will receive a 3-5 days.

I haven’t received my order yet !!!

Unable to fulfill my order. This was only communicated to me when I contacted their Customer Service as I had not received my order. I had no communication from them at all. Dreadful.

I absolutely LOVE my new Arthur boots!
I had my eye on them for a while.
Then they went in the sale and I just couldn’t resist any longer.
Absolutely delighted with them and will certainly be buying from Penelope Chilvers again.
They feel and look very superior and I also liked the lovely packaging which made them feel even more of a treat and quick delivery was great.
10/10 for me!

The invoice stated the correct product but the parcel contained black short boots instead of slippers.

I ordered a pair of the waterproof knee high tasselled tan boots. They were delivered in 3 working days. Lovely packaging, they fit perfectly and are true to size. Love them!
Customer services was great. I saw a lot of negative reviews which worried me. I don't need to send anything back but overall, a good service and product. Happy!!!

Super fast delivery. Beautiful high quality sheepskin slippers for a bargain price. Swanky packaging with their own little bag to store in.

I didnt receive my boots. couldnt track number from post office. Then received a text to say boots had been delivered. I was home and they were not delivered. our post never arrives early in the morning like text said. I contacted customer service but have not heard back.
I have contacted paypal . will have to see what happens . if not my bank

I placed an order for 2 boots on 18 January with express delivery. One item showed up the next day, but the other was never dispatched and is still showing “processing”. Likely it was a stock issue, but no one from Penelope Chilvers could be bothered to get in touch despite keenly taking payment for both items! I’ve emailed customer services twice, no response. I’ve called a phone number hidden on their website many times, no answer. Clearly Penelope Chilvers is dodging all contact with customers and feels like they don’t care. If no response in a couple of days I will need to contact my bank and commence a claim. Sad (and wrong) if it comes to that!!

What a horrendous company to deal with. Put an order in 10 days ago, the payment in my account is pending and no boots. I e had no email to say when they’re going to be delivered. I have raised 2 tickets on line, left various messages for them to call me back…..nothing. So disappointed, I thought this was a premium brand!! AVOID

How did they manage to put completely the wrong address on my order?

Ordered some shoes. Realised I wouldn't be home for the delivery. Tried to rearrange delivery on Royal Mail, but it told me the postcode was wrong. That's strange, I thought, as my address is correct and matching on my order confirmation email.

I called Royal Mail who told me the postcode was on the same street but different, but they couldn't tell me the address due to GDPR(!)... despite me being able to confirm my phone number, email address, name etc. They suggested I contact Penelope Chilvers.

Edit: Penelope Chilvers have been in touch and let me know that my details on their end are correct, so a Royal Mail issue.

UPDATE: The order was accepted by someone else. Penelope Chilvers said it was a Royal Mail error and replaced the shoes very quickly, which was a big relief. I have since ordered a different pair of shoes with no problems.

Extremely disappointing customer service. Order placed on 16th January with express delivery, but still no boots have arrived! I’ve emailed twice, searched on line for a phone number, which isn’t advertised (I wonder why!!), so called a store in London in desperation. Told that the boots I’d ordered which were in stock at the time are now out of stock, and that they’ll try their stores for stock & call back in an hour. No phone call.
Shocking customer service… huge sales on line and then it appears to be a surprise to them that they’re busy. Please don’t make sales you cannot fulfil and offer express delivery when you clearly can’t deliver at all.

Refund processed but no postage !

I paid for a replacement order for the one never delivered and now Penelope Chilvers have only refunded me the shoe cost and not the postage for the shoes that never arrived !!!

I have been a loyal customer for over 2 years in Ireland and have had several pairs of there boots and shoes, which have all been delivered on time with no issue and the overall experience has been exceptional!
BUT THIS TIME..... my daughter purchased a bag for me on 19th December we phoned and emailed asking for delivery details admittedly there was an initial problem with a incorrect email address!! But eventually the product was shipped on 5th January!! Received 10th January, product no longer required! And arrived smelling highly perfumed!! Sent straight back had to get address from website as no one responded to our emails or numerous phone calls! Re return instructions have sent tracking info stating return delivered back, still no response or refund! Will be contacting credit card company to get refund as zero customer service!! Such a shame will be thinking twice before ordering from you again!!!
Edit 8th May
I think the time it has taken you to respond!! Says it all really!

Great products in the past but this experience is awful with beyond terrible customer service. My order arrived incomplete so I contacted customer service with no reply, over the next 2 weeks I sent 3 emails with no reply in this time I was sent 8 promotional emails and even a review for trustpilot and the customer service department who didn’t reply to any of my emails - it’s now past the time frame where I can return the only item (of 2) that I’d received and my order is still incomplete and no reply to any queries.