Penelope Chilvers Recensioni 

I ordered two weeks ago now. There has been no dispatch of my shoes and no communication at all. I have emailed costumer service and still nothing. It was only once I continued to email and said I was pursuing chargeback with my bank that they responded saying there was a stock issue and the shoes I ordered weren’t in stock. Not sure why that took over two weeks to tell me and start to issue a refund. Maybe they need to spend less money on their influencer budget and more on running their business properly.

I have managed to collect 7 pair of penelope chilvers in the last 7 month. My latest pair the Patmos they are lovely looking sandals being as good quality as my other 6 pair. They ooze quality are very comfortable and make you feel special when wearing.
Julie A

Like another recent reviewer I have loved the brand until it went wrong. Have purchased 7 or 8 pairs of shoes and recently ordered sandals in the sale. Reasonably confident as I already had them in another colour. Delivery was prompt but on taking the lid off the box there was a very clear fault on one of the sandals where the dye hadnt taken on the front of the shoe. It is a quality brand and priced accordingly, but there cant have been any quality control at any stage in the production and shipping process. The fault was reported by email and i was requested to return the shoes and then a refund would be considered. However payment for returns isnt clear and a refund of the shipping I had paid and payment for the return shipping had to be requested. A simple quality check would have avoided all this as they should never have been shipped in the first place. The response from the company has been minimal as others have reported. And a request to lodge this as a complaint completely ignored. This brand has only a few stores and must need on online business but customer support needs to be there for it to work

On my third pair of boots from Penelope Chilvers and I honestly cannot fault them at all!
My most recent pair of cowboy boots get me so many compliments every time I wear them. They are the comfiest boots I have ever worn, i never want to take them off! I can wear them all day with no issues whatsoever.
What really makes the boots standout is the quality of them and the thought out and intricate design process.

I will continue to purchase my boots and shoes from Penelope Chilvers and recommend anyone who’s looking for a quality pair of boots or shoes that will last a lifetime to do the same!

I ordered two pairs of shoes in the sale and paid for next day delivery.

The shoes weren't delivered on the next working day (I ordered on a Sunday so expected them on Tuesday). Three days after ordering, I was told that one pair was now out of stock. The other pair was finally delivered four days after ordering. I have tried contacting them repeatedly - I have emailed four times, but they have ignored every email. I have not been refunded for the express delivery, and they seem to have no intention of replying to me at all. Genuinely the worst customer service I can remember receiving. It seems I'll have to pursue the refund with my bank.

The shoes that have been delivered are gorgeous, but they are tiny. As others have said, I would estimate two sizes smaller than stated. Buy in person in-store, or avoid.

I bought an expensive pair of sandles early this year. They anre already unwearable. Holes on the sole, stretched and broken leather. For the price I would have expected years of wear. Absolutely not worth the money. Please do not purchase

There are no shoes in the world more beautiful than these. But my god, the sizing. I am a standard uk 4/37 and had to go two sizes up to even have a chance of squeezing into the velvet flats. Please look into this, as it seems this is a reoccurring frustration across the board.

Efficient ordering process and great shoes. The sandals fitted true to size and are a quality product I will enjoy wearing.

I have usually had great service from this company, but I returned a pair of boots which were received by PC on 20 June 26 and I'm still waiting on a refund.
I followed up on 15 July and I had an email saying it would be processed in 2-5 days. I have still not received my refund on 12 August. I guess I will try and recover the amount by contacting my credit card provider, really disappointing.

My experience has been great from ordering, clear communication- and have just received my shoes, beautifully packed and really high quality- have tried them on annd so far seem lovely soft leather and I would say true to size, they are an investment for future Summers. Annoyingly after placing my order I received an email with an extra 10% off, which they kindly honoured too, so I’m delighted and will definitely order again.

I purchased some boots on 23/07/26 online which were showing as in stock. By the 31/07/2026 i still hadn’t received any shipping information. I called their customer service department for an update and was told by them they were out of stock. Very disappointing that they are selling goods they haven’t got. They told me they would refund the item after 3 phone calls on different days to chase my refund this still hasn’t happened. Sadly I have had to go through the PayPal resolution process to get my money back. I would be very weary in purchasing from this company and if you need any confirmation just look at the previous trust pilot reviews ! Not good

I received two pairs of boots and two charges on two separate credit cards though I ordered only one, and the boutique website only shows one order, and one charge. I provided the documentation to Annabel, who responded to the customer contact request. She responded back that I had not provided the two separate credit card charges...so I let her know that they were in fact attached, and I reattached for her viewing convenience, and asked how I could return the second pair of $400 boots. It takes about 24 hours to get a response, possibly because I'm in the U.S. but I have been dealing with this all week. I have initiated a dispute with the credit card company that they don't appear to have record of the transaction. My guess is their use of third parties to handle online transaction is somewhat a culprit.

Nightmare returning product charged both for delivery and return. No barcode arrived for print at post office return so have to find printer. The first pair I bought were great but size small and narrow. It took three weeks to get money for return, I had to stop the second Klarna payment explaining that I’d returned the product!

Ordered a pair of sandals express (£8 charge) to get them in time for hols. They sent me a completely different pair! Different model, colour, everything. Gutted. Now find I will have to pay a fee to return. What a cheek! Would pay this if I didn't like them but this is their fault. Tried to call them to discuss, tel no hard to find, then no answer and had to leave a message! No confidence it will be answered. Very poor show PC. You came recommended but won't be buying from you again. UPDATE - PC apparently sent my order to someone else. They then sent me a label to forward the shoes I'd received onto that person and... would you believe it.... the label was rejected by Royal Mail. I eventually, after some hassle, received a label to return the shoes to their HO. I couldn't agree to receiving my order from the other person due to being on holiday so they were also returned to PC on the basis they would be sent to me after my hols. But NO, instead PC issued me a refund. Unbelievably this is for LESS than I paid for them, never mind having also been charged for Express Delivery for the wrong shoes which was supposed to be refunded. I've emailed them twice - whilst on hols. No resolution. This company don't deserve to be in business

I returned a pair of espadrilles on 19th June. Now July 12th and no refund. Have contacted customer services to no avail - response received and nothing more. Tracking shows that espadrilles were received by PC on 21st June but I received no confirmation email. Espadrilles cost £193.00 which I would rather like back in my account. So disappointed by what is considered a higher end company.

Absolutely love the 2 Pairs of shoes I bought online. I have small narrow feet and the sandals shepherd are perfect. Really comfortable with cushioned sole and 36 is true to size. I had also bought a pair of booties lined with sheepskin wool last winter and the quality was superb. Highly recommend this brand and it's made in Europe.

£189 for sandles - suede & sole really comfortable but the buckle is so large that on the first time of wearing (& not walking for long) cuts on the top of both of my feet from the corner of the buckle rubbing directly onto the skin. Poor design & unfortunately not recommended

Zero stars. This company is a scam. Returned over £280 worth of shoes and they have not refunded me. This is despite me having email confirmation from them saying they have received my returned items and that they will refund me. Multiple emails later and they have still not refunded me. I will have to contact my bank to get a charge back.

I returned some shoes and paid for the return postage. They then took eight pounds off my refund amount! An awful company.

Poor customer service, I have emailed quite a specific question and I was told I would receive an answer in three to four days and when I did get a reply it didn’t address my question one bit. So I will send six hundred pounds of shoes back.