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Scopri cosa dicono le persone

Valutata 5 stelle su 5

So often it can feel like insurance companies find all the reasons you're not covered, so after our family cargo bike was stolen from out side a leisure centre in broad daylight, we were absolutely de... Leggi di più

Valutata 5 stelle su 5

I've insured my bikes with a few different insurers, and Pedalsure has definitely been the best of the bunch. Their customer service are always quick to respond and very helpful, and their multi-bike... Leggi di più

Valutata 5 stelle su 5

Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and st... Leggi di più

Valutata 5 stelle su 5

We had been with Pedalsure for 2 years when sadly our family e-cargo bike was stolen, in bright daylight at 9am close to a high street, after school drop. Chloe was very helpful and approachable thro... Leggi di più

Dettagli dell'azienda

  1. Azienda di assicurazioni per biciclette
  2. Azienda di assicurazioni per la responabilità legale
  3. Azienda di assicurazioni personali
  4. Azienda di assicurazioni per lo sport

Scritti dall'azienda

Simple, quick and affordable insurance for you and your bikes. We’re dedicated to cycling insurance and we've been doing it since 2014. This focus means we’re able to deliver the best value, most comprehensive cover and provide quick customer service that you can rely on. We work smart so you can Ride.Smart. We insure all types of bikes, from road bikes and mountain bikes, to e-bikes and cargo bikes.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
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2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1462)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service

Great service. Quick and efficient. Unfortunately had my bike stolen and pedal sure got back to me with a decision within 1 working day with outcome of the claim. Fair and honest process. Will be staying with them for my next bike.

11 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Quick resolution

I had my bike taken and 3 days later my claim was complete and approved. Easy process, I picked Pedalsure because they were on the cheaper side, overall good experience and Chloe in the claims team explained the process well!

2 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

AVOID THEM!

Here is me naively thinking that I don't have to worry about my bike too much because, just in case, it will be covered.

However, I always locked my bike with two gold standard locks (one of which Pedalsure gave me). I added an alarm, always attached it to an immovable object, and took a picture of it just in case it would get stolen so that I would have proof. And I've insured my bike for 4000£ + optional extras.
(Really, you could use that money and burn it, lower those heating bills, it would have been of more use)

Now I waited over a year to put my bike in a seemingly safe bike locker instead of my front yard, where another bike had already been stolen. There again, I locked it with all I had, but someone broke into the box and dismantled the entire bike rail with my bike on top. I saw it the next day, pliers still next to the vanished bike rack. I reported the crime, and here was my mistake: I was honest.

Be very careful when reading their policy. It's written in a way you can easily get it wrong, so they won't have to pay for it. I told them my bike was in the locker for 23hrs. They say it's only covered for 12hrs when locked somewhere unless it's your workplace, then it's 24hrs. The joke is I work from home.
They mentioned they would have covered it if it was at a train station (which seems way more dangerous to leave your bike) or less than 12hrs.

So do yourself a favour and ensure your claim fits within their policy; otherwise, they don't care the slightest bit about how f'd you are without your bike.

Or find an insurance company that cares. I'd ask for recommendations, but since my bike got stolen, I guess I won't need it anymore.

22 aprile 2023
Non scritta su invito
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Risposta di Pedalsure

Hello Rahel, we are very sorry to hear about the unfortunate incident you experienced with your stolen bike. We totally sympathise and we can understand the frustration and inconvenience this must have caused you.

Unfortunately this is a requirement of our policy which was not met. Storage requirements in council bike hangars is also specifically highlighted in the security guidance document we give to all customers on purchase.

We value your feedback. We’re here to protect our customers’ bikes and these situations are always regrettable.

Please feel free to get in touch with the team if you would like to discuss this further.

Team Pedalsure

Valutata 5 stelle su 5

I am an older lady cyclist

I am an older lady cyclist, and was in a state of shock following the battery incident, I am not very phone confident, and have not made a claim before,the young lady at the end of the phone was exceptionally patient with me which eventually made the whole process much easier.

21 giugno 2023
Non scritta su invito

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