Payment Depot Recensioni 

Payment Depot (PD) is now Payment Depot by STAX.
I have been with Payment Depot for years and never had a complaint. Customer service was always easy to reach and responses were fast.
I had a charge in April 2022 close to $4,000.00 on our bank account that did not correspond to ANY charges on our PD statement. The fees for the previous month (March) had already been debited (in the exact amount indicated on our PD statement). I called the customer service number listed on our PD statement. They had me verified a zillion information before being able to be placed... on a lengthy 24 minutes wait... ONLY to be connected after this long wait to someone who started to ask me the exact same zillion information and spell out everything twice before letting me know the person I needed to speak with was unavailable, and that someone will give a call back. "No, supervisors are not available" I was told. Pressed to answer how long it will take, she could not answer! Still waiting... but have serious doubts. This new entity "Payment Depot by Stax" located in FL (where else?) is a scam!! Stay away for the life of yours and your bank account. And if you decide to still do business with them... Please CHECK EVERY DEBIT on your bank account! Good luck! I am now filing this $4,000.00 as a fraudulent charge with my bank.

After posting this review I received and great care and attention from this agent as Payment Depot. The individual who responded to my post and emailed me. I was able to get the correct information regarding this charge I should have gotten in the first place rapidly after calling. Unfortunately when you reach them by phone you are now subject to the rudeness and ingratitude of Stax employees... who still have not called me back by the way!

I tried Payment Depot to see if I could save some money on my monthly bill. It ended up being a little cheaper, but not by much. So, I emailed them the end of April to cancel my monthly membership. I was then instructed to go to another website in order to complete the process. As of today they still haven't cancelled properly cancelled the ACH payment that's hitting my account. They charged me for May and July. I tried calling them on four different occasions, but I keep getting told that someone will call me back. Guess what? Nobody has called me back.

I am paying a yearly fee of $900 and the agreement was if I pay this $900 they will not charge me anything extra. Then they taked on a $29.95 fee for a "performace analytic service" which is absolute crap. After calling them and complaining they told me that I should be checking my bill monthly for any fees that might be added. That is rediculous! Absoultely unacceptable!

Quite literally the worst payment processing experience in 20 years of business. We signup up with payment depot and they allocated First Data was our processing bank, we used this new account and charged 20K in the first couple of weeks. When we checked we had received no deposits. When we reached out, we could not reach the processing bank, instated they park a 3rd party call center called Stax between the customer and the processing bank. You cant speak to payment depot, its only Stax you can communicate with. Our funds were frozen for 180 days. We did not exceed the account limits stipulated in the application / merchant agreement (transaction limit of 5K). If you charge high dollar amount transactions, DO NOT USE THIS MERCHANT SERVICE. They WILL freeze your funds. They will refuse to communicate with you about the status of releasing the funds. Do NOT be seduced by their fee structure like we were. As I read in another BBB review here, pay the extra 1% and sign up with a reliable bank that will not screw over your small business!

I tried applying and received a text message from nick from Stax Payments and I explained my business and situation my business is a simple SaaS but nick said that it was high risk because my issue with stripe and declined my application without a 2nd thought honestly I have never had a worse experience with support wouldn’t recommend these guys.

Staff at Payment Depot has been wonderful to work with! They have been so available and helpful in our transition from a credit card processing company we had been working with for 10 or more years. The savings are rolling in, just as they promised. I couldn't be happier with my decision!

They raised their monthly fee from $29 to $79 with no advance notice to customers. I tried calling but was put through to the technical support department twice even though their system said I was the first caller in the que. I had to escalate the issue so that I could get a call back but was told it may be a few days. I had been happy with them previously.

I was contacted by the company and my issue was resolved to me satisfaction.

Nice , well mannered and very smoothe process

They went from charging $399 to $949 annually! That's a big jump!!!!!, they will lose business based on this strategy . plus there poor communication , they get back with you after 45 days!

Excellent rates and service.

We have been using PaymentDepot for a little over 4 months now. My rep John B did a lot of hand holding at first. John you are appreciated and thank you!

This week I locked myself out of the online/web portion with a bad password (my fault). Not only did the CSR fix the issue, they helped me DL'd monthly statements and directly emailed me details I was confused on.

Happy we changed to Payment Depot.

I've been using payment depot now for about 2 years and I have to say they are really great. I was using BofA and WOW! Huge savings switching over to PD. Great customer support and solid service with very fair fees. You love them!

They are Awesome! It has been over 1 year with Payment Depot. They have pretty clear statements and communications. There has been a couple of hiccups but who doesn't have them. They resolved the hiccups with their awesome customer service. We used their portal for online and mobile transaction and their traditional table top terminal for in office transactions. They make us look awesome with the different tech for a dental office. The membership fee lowers our month cost for taking credit cards If you average the fees, it averages around 2% less then the 3 and 3.5% flat rates.

My clover has been down for 3 days. Zach helped me to reprogramm my old clover to new clover withing 5 min!! He was very professional and super kind! It took him probably 5 min to do everything and now My clover is back to business again!!! Thank you so much Zach!!

Cole, your CS rep, was awesome. I wish I had him working for me!

Monique was amazing. Did what she said, when she said she would do it. No excuses. I wish she worked for me.

Cole was really pleasant on the phone and helpful. Honest and easy to work with. Thanks.

I used payment depot for many years and it was awesome. Just couple of months ago I got charged for service that I didn't signed up for and that was really frustrating

Irene is the best!!! She helped us to resolve our issues promptly and professionally.