Payment Depot Recensioni 

Not good for small business start ups that have not yet launched or experience delays in launching. The PCI verification is impossible in this situation and yet they will charge $74.99/moth taken directly from your bank account. You cannot manage your account online. No human being comes to the phone save the “Calling Service who are mere note takers. Because they set up your account linked to your bank account you cannot easily remove their tentacles from your bank account.

We sold our business in Oct of 2022 and nothing has been processed since October. I was charge $243.58 in December and $340.88 in January, I have spoken to four CS representative, Deborah, Alicia, Taylor and Jessica and all have said that the accounting department is busy and will give them my information on a priority and that they will get back to me with 24 hours. Nothing has happened and I have even sent an email gone unanswered. I am at my wits end. I would close my checking account but use daily any suggestions?

since stax acquired payment depo, I have hundreds in overcharges, no one calls me back, multiple emails have been ignored, downloading invoices and pci compliance do not work. I have been requesting to closed my account and refund overcharges since last week. Still nothing has been done. I encourage anyone else having these issue call Florida attorney general for help.

Payment Depot was great for years. In 2022
they became tyrannical with an exorbitant $79
monthly fee (NOT a PCI DSS fee) . Then they
smacked me for a brand new ANNUAL fee of
an additional $49 bucks. I had to quit through an
automated link and have not had six e-mails returned. They are now under Stax, so beware that
they are the same company, if you sign up with Stax.

hampton sett up thanks new and ready to build my future

UPDATE 2/1/23 : We still haven't heard back from Payment Depot. Had to dispute the charge with credit card company.

We cancelled our service with Payment Depot mid January. Today I get an invoice from them saying they charged me $111.00 for subscription services for January 28 thru Feb. 27. I'm not upset about that, everyone makes mistakes. What I am upset about is the fact that calling their customer service number at 4:00pm EST on on Monday will only get you in touch with their answering service. I waited on hold for 30 minutes, gave the first lady all my info just for her to tell me they would give them a message and someone would call me back in 24hrs. I said NO and got transferred to a supervisor. The supervisor explained to me that they are just an answering service that Payment Depot transfers their calls to. This is the exact reason we canceled our service with them. I should be able to speak with someone who actually works there when I can during normal business hours.

HORRIBLE CUSTOMER SERVICE!!!! They give you support phone numbers and the people who answer the phone cannot help you with any problem you have. We then decided to cancel our account and go with another company but when you try to cancel they just say they will leave a message with tech and no one EVER calls back! They never transfer you to the correct department or even a supervisor. We have been trying to cancel for over a month and no one has returned our call! In the meantime they are still charging us over $100 a month for inactivity on the machine. This is honestly the worst company I've ever dealt with, you can't do anything online but no one helps you over the phone either. I would NEVER recommend this company or any of it's affiliates.

I have been using Payment Depot for about 8 years. Things ran well and customer service was reliable. Then, out of the blue they increased my annual fee x 3. After some negotiating to keep my business, they agreed to "lower" the annual fee to only a 50% increase. I pushed them and received an email from Cole Roberts that my rate is LOCKED and they will not be changing my membership rate. Then out of the blue, last months statement had another $200 "annual fee" added as "IF THEIR WORD MEANS NOTHING"!! This month Statement then casual reads "we will be charging you $499 extra **PER MONTH**"!! If we don't hear from them very soon, will be asking the CFPB to look into these folks! For now, stay FAR AWAY.

It's not the same after Stax purchased the company. They hiked my fees 10 times. There's no support, just the answering service. I am sending them a cancellation notice via certified mail.

When we signed up with payment depot, we were told of saving with them. After we sign up, we have seen our monthly payment increased markedly and worse of all PCI non-compliant fee up to 74.99 last month. The bank that they use require PCI validation every 3 to 4 months. They give you one email notice and if you missed that email by your unaware staff you will be charge the PCI non-compliance fee which start out to be around 25 and now $74.99. In order to have the yearly PCI validation, we were told that we have to restart the application process. In addition, the PCI validation takes at least 2 days to complete and attest. We DO NOT recommend using this company and is considering changing.

Stay away. All the comments below are true. I have lost hope with it. Please cancel my membership, I beg you. Anyone?

Impossible to talk to someone to help you. The only live people are in sales. If you need support then you will wait15-30 minutes only to have them tell you they can't help you, hang up on you, and/or they will have someone call you back. They will keep giving you the run around, and they do not care. On my second day, and no one has called me back to help.

Ever since Stax purchased them, the company has been going downhill fast. Lots of hidden fees added to your bill without proper notice. This month alone the company decided to add $49.99 monthly terminal support fee. They are also adding a $99 annual fee on top of the your monthly fee. They went from the best to the worst deceptive company. Try contacting their support and you'll be routed overseas on hold for hours only to get a human to tell you that you'll get a call back.

I WAS CHARGED FEES FOR NOT USING THE CHIP READER ON MY MACHINE. I HAD CALLED MANY TIMES TO LET THEM KNOW MY CHIP READER DIDNT WORK. THEY WOULD ONLY REFUND ME 450 DOLLARS IF I SIGNED A NEW 2 YEAR CONTRACT. I HAD MANY OTHER PROBLEMS, BUT THIS WAS THE LAST STRAW FOR ME

I sold my business on July 31st 2022 and cancelled Payment Depot (Now Stax).
It is now October 18, 2022 and I am still getting bills from these people.

10/28/2022 Update
Randy Hayashi from Stax contacted me and they paid back the over charges. Thanks Randy

I had been very happy with Payment Depot prompt response on support phone lines. Looks like since it was bought over, Stax, is playing the same game with customers most other organizations play, i.e. keep them on hold and then redirect to the wrong person. I have not been able to get my problem even listened to and I have already made a few phone calls and circled around. Hope you can get your act together Stax. I have been with Payment Depot mainly for customer service - nothing else.

Adam set up our POS, website, online ordering, and showed us how to order gift cards. He's starting a good, well rounded business.

Payment Depot sent us an email saying our monthly payment didn't go thru because the credit card they have on file has expired. We tried to call them and got stuck on hold for a very long time. Finally when we were able to talk to someone they couldn't even update our card info. She said she would have to email somebody and they would get in touch with us. Seems weird ?? But here it is 3 days later and nobody has contacted us. We're still getting daily emails saying our invoice is due.

We been trying to cancel this service and they put us on the line for loooong time and at the end nothing happens, it was 3 times, we already have case # and tickets of our calls... I hope we can have soon a solution. Thnks

My business has used Payment Depot for over a year. I was told that the cc terminal was included at no charge. I specifically asked if a problem occurred with it would it be replaced for free and they said yes. After my second terminal failed we called and they suggested we must have dropped it, hit it, or used it too much. ?? Hello...it's a cc machine and its not getting dropped or hit, although we do use it 10-20 x per day. Pretty sure that's what it's for. Then I spoke with Pricilla who informed me this new machine, which I've had less than 6 months, had a poor warranty and I would need to pay 300 dollars to replace or pay 30 dollars monthly for a "guaranteed machine". So I pay your company approximately $10,000 per year in cc fees from my business and you are gonna try to change the deal on me now? You really want to lose my business over 300 dollars. Well she was fine with it so we said good bye. There are plenty of other cc processors that have decent customer service people and are hungry for my business. Customer service used to be very good when I started with them. I've read there have been changes to the company and I agree they are NOT for the better.