Good company to deal with. Delivery was within the time specified unfortunately a couple of the slab’s were broken. I emailed Sam in customer service, within hours she replied and sent out replaceme... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have given up with Paving Direct. Two phone messages left with Sales department. A did finally get a reply to an email (telling me they are short staffed - sorry not my problem) asking for a sample... Leggi di più
L'azienda ha risposto
Great product and communication. Dispatched super quick, unfortunately let down by the delivery company as the took twice as long to get it here and turned up unannounced. Can't fault paving direct t... Leggi di più
L'azienda ha risposto
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Paving Direct's Pledge
Scritti dall'azienda
- Top Quality Paving & Customer Service
- We have a longstanding commitment to treat all customers the way they want to be treated - with respect, support and kindness. We value every single order with the same professional, high quality service. We will never leave a problem unsolved and we will ensure that there is always a solution that works out best for the customer. Our landscaping products are all manufactured from the highest quality materials, comply with relevant British and European Quality Standards and offer proven durability with style.
- Fast Delivery
- We aim to deliver all goods within the stated estimated time frame selected at checkout. Delivery on all items is free unless stated and included in the price displayed on the website if based in Zone 1 which covers most of the UK. (See Shipping & Delivery's page on website for all three zones & prices).
- Helpful Staff
- Our knowledgeable staff are here to offer you support at any time. Whether you need pre-sales advice or after-sales care, call us on 01993608824 Mon-Fri 9am - 5pm.
Informazioni di contatto
Westlington Quarry, GL56 6EG, Chipping Campden, Regno Unito
- 01386 575499
- support@pavingdirect.com
- pavingdirect.com
4,0
Molto buono
4K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quality paving
Quality paving, reasonable price, courteous delivery man; what's not to like?
7 ottobre 2025
Risposta di Paving Direct
We’re thrilled you were pleased with both the quality and the delivery experience — thank you for choosing Paving Direct!
Ordering online was simple
Ordering online was simple and delivery date and method was perfect
7 ottobre 2025
Risposta di Paving Direct
Delighted to read this! We work hard to ensure products arrive safely and on time — thanks for recognising that.
Very good service and product.
7 ottobre 2025
Risposta di Paving Direct
That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.
Poor project managent, product knowledge, stock control and delivery
Well, thanks Sam. I have spent £1000 and have ended up with stone of the wrong size and colour! Problems:
Poor project management & product awareness
At no stage did you seem to know the status of the order.
Poor product identification and delivery management
Three pallets were delivered. None had labels and no delivery note. The transport company did not contact me to ensure that I was at home. Where would the driver had dropped 2 tonnes of blocks if I hadn't been there?! In addition the block were the incorrect colour.
Blocks were collected. Again no forward warning. Replacement blocks were delivered - and you guessed it, no forward notice. The new blocks were the correct colour but not the correct size! I give up.
7 ottobre 2025
Risposta di Paving Direct
I’m very sorry for the issues you’ve experienced with your recent order. This clearly isn’t the level of service we aim to deliver. I’ll be in touch with you directly today to resolve this and ensure everything is put right as quickly as possible.
Good customer contact
Good customer contact. Quick delivery
Very pleased with the product.
Will use this company again.
Thank you
7 ottobre 2025
Risposta di Paving Direct
Thank you so much for your kind review! We’re delighted you’re pleased with the product and service — we look forward to helping you again soon.
Keeping it simple...
Easy to identify product and place order. Prompt delivery, fair pricing and goods delivered in perfect condition, as specified.
I don't know what else one would want or expect from a supplier.
7 ottobre 2025
Risposta di Paving Direct
Thank you for such a brilliant review! We’re delighted everything went smoothly — exactly the experience we aim to deliver.
great products
Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep road, needles to say he has really struggled and had to leave them on the pavement in front of the property.
30 aprile 2025
Risposta di Paving Direct
We’re thrilled to hear the paving gives your garden the wow factor - we would like to see a picture of the finished patio! Thank you for your feedback on the delivery experience — we’ll raise this with our haulier to ensure safer, smoother service.
Pavings delivered on time
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
7 ottobre 2025
Risposta di Paving Direct
Thank you for your feedback! We’re pleased delivery was on time and appreciate your helpful comment about pallet size — we’ll pass this to our logistics team for review.
Tanners Paving looks fantastic but be prepared - the slabs thickness are not consistent.
Your Tanners Paving looks fantastic, but if it wasn’t the fact I wanted the product I would have shopped elsewhere.
Your customer service is inconsistent. Your website is unusable if you want to order paving. And despite telling your team on three occasions, you are STILL spelling my name incorrectly.
7 ottobre 2025
Risposta di Paving Direct
Hi Lia, Thank you for your honest feedback and for choosing our Tanners paving — we’re glad you love how it looks. I’m truly sorry for the frustrations you experienced with our website, customer service, and the misspelling of your name. That’s not the experience we want for our customers.
I’ll contact you directly to ensure your details are corrected and to discuss the service issues you raised. Your feedback is invaluable, and we’ll use it to keep improving.
Excellent price great customer service…
Excellent price great customer service delivered really quickly
7 ottobre 2025
Risposta di Paving Direct
Thank you for your great review! We’re delighted you were happy with the price, service, and quick delivery — exactly what we aim for.
Risposta di Paving Direct
Thank you for your great review! We’re delighted you’re happy with the product, price, and service — we look forward to helping with your next project.
Risposta di Paving Direct
Thank you for your great review! We’re delighted you were happy with both the product quality and delivery — exactly what we aim for.
Easy to order and quick delivery and…
Easy to order and quick delivery and good quality slabs
7 ottobre 2025
Risposta di Paving Direct
Thank you for your great review! We’re delighted you found the process easy and the slabs arrived quickly in perfect condition.
Excellent service
Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.
7 ottobre 2025
Risposta di Paving Direct
Thank you for your fantastic review! We’re delighted you were happy with the quality, delivery, and overall service — we’d love to help again soon.
Excellent company to deal with
Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too
7 ottobre 2025
Risposta di Paving Direct
Thank you so much for your kind review — we’re delighted you’re happy with the slabs, delivery, and overall experience! We’d love to know what more we could do to make your next experience a 5⭐ one. Your feedback helps us keep improving.
Very helpful and delivered on time and…
Very helpful and delivered on time and a good price. Knowledgeable customer service
7 ottobre 2025
Risposta di Paving Direct
Thank you for your kind review! We’re delighted you found our team helpful and knowledgeable, and that delivery and pricing met your expectations.
My order was quickly processed and…
My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.
7 ottobre 2025
Risposta di Paving Direct
Thank you for your great review! We’re delighted everything went smoothly and that our delivery driver provided such helpful service.
Excellent service from paving direct
Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more
7 ottobre 2025
Risposta di Paving Direct
Thank you for such a detailed and thoughtful review! We’re delighted you’re happy with the sandstone and edging stones, and it’s great to hear delivery went smoothly. We appreciate your understanding regarding the natural thickness variation — that’s part of the charm of hand-cut stone, but we’re glad it worked out beautifully for your project. We really appreciate your kind words and look forward to helping with your next order!
Risposta di Paving Direct
We're so pleased you were happy with both the delivery and the product.
I found Paving Direct a great company…
I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend
7 ottobre 2025
Risposta di Paving Direct
We're delighted you found the process smooth and communication clear — we really appreciate your recommendation.
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