Paving Direct Recensioni 

4026
•
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Good company to deal with. Delivery was within the time specified unfortunately a couple of the slab’s were broken. I emailed Sam in customer service, within hours she replied and sent out replaceme... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have given up with Paving Direct. Two phone messages left with Sales department. A did finally get a reply to an email (telling me they are short staffed - sorry not my problem) asking for a sample... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great product and communication. Dispatched super quick, unfortunately let down by the delivery company as the took twice as long to get it here and turned up unannounced. Can't fault paving direct t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di materiali per la pavimentazione
  2. anche in
  3. Vivaio e articoli per il giardino

Scritti dall'azienda

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.

Paving Direct's Pledge

Scritti dall'azienda

Top Quality Paving & Customer Service
We have a longstanding commitment to treat all customers the way they want to be treated - with respect, support and kindness. We value every single order with the same professional, high quality service. We will never leave a problem unsolved and we will ensure that there is always a solution that works out best for the customer. Our landscaping products are all manufactured from the highest quality materials, comply with relevant British and European Quality Standards and offer proven durability with style.
Fast Delivery
We aim to deliver all goods within the stated estimated time frame selected at checkout. Delivery on all items is free unless stated and included in the price displayed on the website if based in Zone 1 which covers most of the UK. (See Shipping & Delivery's page on website for all three zones & prices).
Helpful Staff
Our knowledgeable staff are here to offer you support at any time. Whether you need pre-sales advice or after-sales care, call us on 01993608824 Mon-Fri 9am - 5pm.

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(4026)

54 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service arrived quickly and…

Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Your kind words mean a lot to us! We aim to make the whole process as easy as possible — glad to hear we achieved that for you.

Valutata 5 stelle su 5

THEY ARE BOSS …

Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Wow — thank you! We absolutely love this feedback. Our team will be thrilled to know their communication and support made such a difference.

Valutata 1 stelle su 5

Shambolic

Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Hi Mark, we’re sorry for your experience of your August order. Our delivery team were unable to access your address with a standard vehicle. In such cases, our policy is to either refund the order or offer a specialist delivery at additional cost. We regret this caused inconvenience and delays.

Valutata 1 stelle su 5

2 pallets of flags turned up…

2 pallets of flags turned up contemporary gray we laid the first pallet but on opening the second they were a completely different colour. Rang several times and couldn’t get through eventually I got a response on email. Sent another pack of flags out and most of them were broke. As they use an independent courier it took about another week to collect the flags then sent out another 2 packs which again were a lot lighter so the customer who we were carrying out the job for told us to take up the flags originally laid which she wanted and put these flags down as she had had enough waiting. In my opinion I told the customer the flags in the first place seemed very expensive for what they were £50 per square metre All in all it cost me a lot of money and found it very difficult to get hold of anyone to rectify problems.

7 luglio 2025
Logo di Paving Direct

Risposta di Paving Direct

Hello Liam, thank you for your feedback. This order dates back to May, and we did arrange replacements to resolve the colour variation issue you reported. We’re sorry for the inconvenience and delays caused by the courier and hope the final replacements met expectations.

Valutata 1 stelle su 5

My experience with this company was terrible

My experience with this company was extremely disappointing. Many of the slabs I received arrived broken or damaged, and getting a refund was unnecessarily difficult and time-consuming. The customer service was unhelpful and made the process far more stressful than it needed to be. Based on my experience, I would not use this company again and would urge others to be cautious before ordering.

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Hi, we’re sorry to read that you were disappointed with your order from May. We did arrange replacements to resolve the damage you reported, but we understand the process took longer than expected. We apologise for the frustration this caused.

Valutata 4 stelle su 5

Replaced damaged slabs quickly

Delighted with the colours and sizes, the slabs fitted together well. Issue with broken /damaged slabs, the situation was rectified quickly and all damages / broken slabs were replaced

16 luglio 2025
Non scritta su invito
Logo di Paving Direct

Risposta di Paving Direct

Thank you for your lovely review! We’re so pleased you’re happy with the slabs and that our team could resolve the issue quickly for you.

Valutata 5 stelle su 5

One very happy person.

We have been waiting a long time to find the right contractor to resurface our 500 metre drive and with Paving Direct we found them. The team of 9 guys with plant & equipment completed the work in 3 day. Amazing, so very pleased.

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Brilliant feedback — thank you!

Valutata 1 stelle su 5

Why send samples for paving you can’t get…

I ordered three samples, paid, then tried to order the one that was the most suitable… only to be told they were having difficulty sourcing the paving… and they were unlikely to get it in… so time and money wasted!

9 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

Valutata 5 stelle su 5

5 stars

Very happy with the product

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct

Valutata 5 stelle su 5

Great range and prices

Great range and prices, efficient service and rapid delivery by courteous drivers.

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you so much for your positive review, we hope you enjoy your product, we will be sure to pass on your review also to the delivery company,
Kind regards
Paving direct

Valutata 5 stelle su 5

Very Happy. Delivered As Listed. Smaller Circles Only Have One Layer Of Stones.

Ordered 2 Sandstone Paving Circles & 800 Sandstone Setts in March for my garden landscape. Price seemed very good, they arrived when & how they said they would & have had no issues with them since laid.
Did have some white patches appear on the larger circle within a week, but these are according to Google natural (salt?) & disappeared within a week or so.
Be careful to note smaller circles have less stones/layers in them.
Only the bigger ones have two layers of stones around the centre one. It is clearly listed, but easy to misunderstand looking at pic of larger circle.

12 marzo 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you so much for your kind words! We’re delighted to hear you’re pleased with both the service and the product, please contact us again if we can assist you further,
Kind regards
Paving direct

Valutata 5 stelle su 5

Friend recommended

Friend recommended, had no problem ordering ,and delivered on time amazing

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you for your fantastic review! we are delighted to hear you are happy with the service provided along with the delivery service, please contact us again if we can assist you further,
Regards
paving Direct

Valutata 5 stelle su 5

Good customer support if needed

Product received as per the illustration, good technical support, delivery on time. (Experience date approx)

22 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you for your fantastic review! We’re so pleased your happy with the service provided, please don't hesitate to contact a member of our team if we can assist you further in the future.
Regards
paving Direct

Valutata 1 stelle su 5
Logo di Paving Direct

Risposta di Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

Valutata 3 stelle su 5

The paving looks lovely now it's laid

The paving looks lovely now it's laid. The process was frustrating. I was advised by the company not to order too long before the job was going to be done. I ordered in good time but received no information about delivery. When I chased it up, I was finally given a date later than I'd been told it would be and had to pay the builder for wasted time. The company accepted no responsibility. The paving stones are very attractive but not as bright in colour as the photos on the site suggest.

8 settembre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you for taking the time to leave your review. We are incredibly disappointed that your experience has been like this, and we are very sorry for the clear frustration caused. This is not the service level we strive for and since your purchase we have implemented new processes and team members to ensure this doesn't happen again.
We're very pleased to hear that your paving has now arrived and that you're happy with your choice.

Kind regards,

Valutata 5 stelle su 5

Efficient

Ordered, delivered when they said no hassle

7 ottobre 2025
Logo di Paving Direct

Risposta di Paving Direct

Thank you for your kind words, we're delighted to hear of your great experience
Regards
Paving direct

Valutata 5 stelle su 5

Indian sandstone for a patio

I ordered 2 large pallets of Indian sandstone. It was clear on the website what the colours of the slabs would look like when laid. I paid the extra for an exact delivery date and the delivery was made on time. It's good to have the option of mixed sizes and colours in each pallet.

22 ottobre 2025
Non scritta su invito
Logo di Paving Direct

Risposta di Paving Direct

Thank you so much for your positive review, we hope you enjoy your product.
Regards
Paving direct

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più