Paving Direct Recensioni 

4026
•
TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Good company to deal with. Delivery was within the time specified unfortunately a couple of the slab’s were broken. I emailed Sam in customer service, within hours she replied and sent out replaceme... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have given up with Paving Direct. Two phone messages left with Sales department. A did finally get a reply to an email (telling me they are short staffed - sorry not my problem) asking for a sample... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great product and communication. Dispatched super quick, unfortunately let down by the delivery company as the took twice as long to get it here and turned up unannounced. Can't fault paving direct t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di materiali per la pavimentazione
  2. anche in
  3. Vivaio e articoli per il giardino

Scritti dall'azienda

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.

Paving Direct's Pledge

Scritti dall'azienda

Top Quality Paving & Customer Service
We have a longstanding commitment to treat all customers the way they want to be treated - with respect, support and kindness. We value every single order with the same professional, high quality service. We will never leave a problem unsolved and we will ensure that there is always a solution that works out best for the customer. Our landscaping products are all manufactured from the highest quality materials, comply with relevant British and European Quality Standards and offer proven durability with style.
Fast Delivery
We aim to deliver all goods within the stated estimated time frame selected at checkout. Delivery on all items is free unless stated and included in the price displayed on the website if based in Zone 1 which covers most of the UK. (See Shipping & Delivery's page on website for all three zones & prices).
Helpful Staff
Our knowledgeable staff are here to offer you support at any time. Whether you need pre-sales advice or after-sales care, call us on 01993608824 Mon-Fri 9am - 5pm.

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

4K recensioni

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(4026)

54 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Broken

My order arrived with one sample broken . Not the company’s fault I am sure, but it makes me wonder how weak the slabs would be.

15 gennaio 2026
Valutata 4 stelle su 5

Wrong samples problem quickly fixed

A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next working day with the arrival of the correct samples. Now all I have to do is choose which one.

16 gennaio 2026
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Risposta di Paving Direct

Im very sorry for the issues you’ve experienced with your recent sample order. This clearly isn’t the level of service we aim to deliver. I’ll be in touch with you directly today to resolve this and ensure everything is put right as quickly as possible.

Valutata 5 stelle su 5

Prompt service and delivery of sample's…

Prompt service and delivery of sample's and will be ordering from them again soon.

14 gennaio 2026
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Risposta di Paving Direct

Thank you for your feedback
We’re delighted to hear that you are happy with the service provided. Please don't hesitate to contact a member of our team if we can assist you further.

Valutata 3 stelle su 5

Samples experience needs work

Good variety of building blocks to replicate cotswold stone but got sent the wrong colour in the sample pack which could have led to a very costly mistake. I had to drive up to see the business in person and whilst, the salesperson was helpful, their method of showing off the various colours was to go and grab one block at a time from the depot because visitors weren't allowed. It didn't fill me with confidence given that two identical colours were apparently different and he had to check a few times with a supervisor. Why isn't there a sample area where visitors can see them all side by side and be confident that they are labelled accurately? Seems like an obvious fix for something that should be simple.

3 dicembre 2025
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Risposta di Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your sample order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

Valutata 5 stelle su 5

Great service

Great service. Helpful knowledgeable staff.
Great products. Transformed my garden

20 novembre 2025
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Risposta di Paving Direct

That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.

Valutata 5 stelle su 5

Very helpful staff.

Very helpful staff and huge choice of paving. Will use again and recommend.

13 novembre 2025
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Risposta di Paving Direct

Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team

Valutata 5 stelle su 5

Happy Customer

I experienced really fast delivery of a block paving sample and subsequently ordered a full pallet which was delivered on time. Very happy with the service received and will definitely look to them for paving in the future.

7 novembre 2025
Non scritta su invito
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Risposta di Paving Direct

Thank you so much for your kind review! We’re delighted to hear your sample and full order both arrived promptly and that you’re happy with the service. It’s great to know you’d choose us again for future projects — we really appreciate your support.

Valutata 5 stelle su 5

Good product

Good product, good price, good communication, prompt delivery.

No hesitation to recommend.

24 ottobre 2025
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Risposta di Paving Direct

Thank you so much for your review, it means a lot to the team to receive feedback - it's much appreciated.

Valutata 5 stelle su 5

Great product

Helpful and friendly staff, communication from start to reciving goods was excellent. Quality of product was exceptional.

Thank you

7 ottobre 2025
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Risposta di Paving Direct

Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team

Valutata 5 stelle su 5

What a fantastic company

What a fantastic company ! The order was processed with great speed and the delivery was received and with there pump truck on board the paving slabs were delivered direct to the job.
The service was on point and any concerns raised were quickly diluted. Well done!

24 ottobre 2025
Non scritta su invito
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Risposta di Paving Direct

Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.

Valutata 1 stelle su 5

Wrong order delivered

Wrong order delivered. It tooks weeks to sort out the correct order. Would not use this company again.

7 ottobre 2025
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Risposta di Paving Direct

I’m really sorry to hear about the problems you experienced earlier this year. Your order was placed during one of our peak April period and unfortunately, we did face some temporary fulfilment and communication challenges at that time.

Since then, our systems and processes have been completely reviewed and improved — including order tracking, customer communication, and after-sales support — to ensure a much smoother experience for our customers. I’m confident you’d see a real difference now. We truly appreciate your feedback, as it helps us continue to improve.

Valutata 5 stelle su 5

Great firm to deal with

Great firm to deal with! Staff very helpful and our order arrived promptly, I would highly recommend.

22 ottobre 2025
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Risposta di Paving Direct

Thank you so much for your kind words! We're really pleased to hear you found our team helpful and your order arrived promptly. Your recommendation means a lot to us — we truly appreciate your support and hope you enjoy your project.

Valutata 3 stelle su 5

Unhelpful after sales

Products great and delivered promptly however after sales was poor. I needed more aggregate to complete the job. I was told it was discontinued and unlikely to be coming back. I called several times asking for advice on where I could buy some from and was advised the name of your bulk supplier but they could not help me. 2 months later and still not resolved I have just been on the website and seen it’s back in stock again!!!!

5 settembre 2025
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Risposta di Paving Direct

Hello Donna, We did discontinue this product and advised where to purchase it from. I have checked our website today and the product is not available. I will email you again with details of where you can purchase. I am sorry if you felt that our aftersales had let you down.

Valutata 5 stelle su 5

Great company. Great product

Delivered when they said they’ed be delivered.
Arrived intact and in good condition.
Husband used them to build a wall on the side of our bungalow.
It looks great and in keeping with the rest of the stone properties on the road
We get lots of compliments about how good they look.
Wish I could add a photograph.
A++++

7 ottobre 2025
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Risposta di Paving Direct

Thank you so much for your lovely review! We’re delighted to hear your order arrived safely and that your husband’s wall project has turned out so well — it sounds fantastic, especially knowing it complements the other stonework on your road.

Valutata 4 stelle su 5

The patio pack was good value with a…

The patio pack was good value with a great selection of quality stone. The pallet was well packaged to avoid breakages.
Delivery was as good and the whole process was professional

7 ottobre 2025
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Risposta di Paving Direct

Thank you for your great review! We’re delighted you were happy with the quality, packaging, and delivery — exactly what we aim for.

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