Ordering was set up to multiple order and not able to cancell order, within minutes. Got ticket numbe te following, order was not picked and mo cancell available monly a return after receiving. Afte... Leggi di più
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I purchased an item for $15.00, but after submitting my order, the total suddenly increased to over $50.00. I wanted to cancel the purchase, but there was no cancellation option available. I contacte... Leggi di più
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Ozerty charged my card without my permission and then refused to refund or exchange the order. Despite multiple follow-ups, my money was never returned. I felt ignored, disrespected, and taken advanta... Leggi di più
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Got tons of emails urging me to buy. They offered me free shipping but then charged me $25 for shipping. Asked them immediately to cancel order. Sent many emails requesting cancelation of order over... Leggi di più
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1,3
Pessimo
92 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Scam artists
Scam artists. They added some made up eco charge out of the blue
Then they ask the same question and ask for the same information over and over to make you let go of the customer service complaint. Then they tell you its a made up eco charge
3 settembre 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Marty,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Do not buy from this company
Do not buy from this company. If it’s not a scam, it is certainly one of the worst business practices I’ve ever experienced.
A product advertised at $26 ended up costing me $92 after hidden “service fees” and “eco fees” were added without my authorization. When I tried to cancel immediately, the company refused. After waiting two weeks for delivery, I returned the product to the sender (since shipping it back to China, as they demanded, would have cost even more).
Despite their so-called “gesture of goodwill” promising me a partial refund of $13.25, I never received it. To make matters worse, they later offered me $8 in exchange for a fake 5-star review.
This company operates with deceptive charges, refuses proper cancellations, and does not honor refunds. In my opinion, they should not be allowed to continue in business.
23 luglio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
100% true review：
100% true review：
long story short, Avoid this store whatsoever. All online review on their website is fake, if you want a return they ask you to pay the shipping to ship back to china and the shipping cost is 2X more than the good, also they promised for a partial refund which never happened, the customer service’s phone number is a fake one you will never get a live person, the email reply is lie after lie, you will never receive the refund. And the end they don’t reply your email, that’s the end of the story.
15 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They have decptive billing practices
They have decptive billing practices. I almost ordered something but didnt actually checkout, but i still got charged, so i investigated the site and found out that they are using shopify accelerated checkout BUT they make the consent button hidden to users MEANING they are violating shopifys AUP by bypassing the consent for accelerated checkout. - MEANING you dont even have to finish the checkout process to be charged, you just need to start it and if shopify has your card saved anywhere, they can charge you just by adding an item to the cart -- deceptive billing practices indeed - i reported to shopify
19 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Terrible dont buy
As others have stated the add hidden fees, wont let you cancel and get a refund and are straight up scammers.
19 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ne commandé rien sur ce site grosse…
Ne commandé rien sur ce site grosse arnaque. Un article un 25 dollars avec des frais de service a 28 dollars ??? Jai jamais confirmée ma commande apres avoir vu ça a la dernière étape une fois les coordonnées bancaire rentré. J'ai donc fermé la page du cite puis a ma grande surprise l'achat a était prélevé sur mon compte !
1 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Bonjour Adam,
Je suis sincèrement désolé(e) d'apprendre que votre expérience avec nous n'a pas été positive. Nous ne souhaitons jamais laisser une telle impression et je comprends parfaitement votre déception.
Nous aimerions examiner votre situation plus en détail afin de répondre au mieux à vos préoccupations et de trouver la solution la plus adaptée. Si vous pouviez contacter notre service client à l'adresse contact@ozerty-canada.com, nous serions ravis d'étudier votre dossier attentivement et de vous aider dans les plus brefs délais.
Merci de nous donner l'opportunité de rectifier la situation.
Cordialement,
DO NOT BUY FROM THEM THEY ARE FRAUDSTERS
If I could give zero stars, I would. My item was less than $30 so it said there would be an eco free, but didn't say how much it would be and did not show an accurate summary of the charges. They charged $30 extra and would not cancel the order and give me a refund. They are defrauding people and stealing money.
17 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Heather,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I ordered a product that cost…
I ordered a product that cost approximately $24. At the time of checkout. There was a comment about an eco-fee but no amount stated.
An additional $25 was charged to my credit card for this eco fee
I requested that the order be canceled and my money refunded. They delayed responding until such time as they could claim that the item had shipped.
In order to return it, I would have to pay a $25 shipping fee.
They are basically robbing people
15 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
My order was $47. They charged me $103. Then I couldn't get in contact with anyone to dispute the issue. I couldn't get my order information, said page not available. And when tried to call, said all reps were busy. I had to cancel my card, and I'm totally unsatisfied. Scammers!!!!
15 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Annie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Updated Dec 30 2025
Never heard of this company before but they had a mini camera and the price was ok, I thought.
I pick it in basket and by the next morning I had 7 emails as reminders and offering discounts with a code.
I completed the order but could not see where to enter the discount code. When I received the confirmation email, I emailed them saying that I didn't see where to add discount code. It was only 15 percent of 40$. It's not so much the money as the principal. They also charged me 19$ freight!!!!
I was informed it was too late, they would not provide a credit only a discount code for future orders.
Many emails later they still would offer a credit for the discount. I tried to cancel the order but was told it was already shipped. All within 40 minutes of placing the order. Then I was told I could return it once I received it....in 6 to 8 weeks.
I admit it is my fault, I did not enter the discount code but I did contact them right away. Company's like Amazon etc are more than happy issue a MC credit.
I should have looked the reviews first. Lesson learnt.
They are a scam, 100 percent.
The bad part is I found the same item on EBay for 40 percent of their pri.
Updated Dec 30 2025
Sent them am email asking why it took 4.5 months to respond. No response. Since the review was first written they charged my MC for something the called a "membership Fee".Mastercard removed the charge.
This company is nothing but a scam.
Run the other way...very fsst.
14 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi David,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Very misleading
Very misleading . Charged 24.00 surcharge on a $17,item. Never will i buy from this company again
6 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Bob,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
If I could give zero I would
If I could give zero I would. I order 2 things on sale 12.99 each and chose shipping then got a new window saying extra charges. Ended up with $70. I sent an email 2 mins later to cancel and got reply saying out for delivery. Then just now a day later got an email saying my order was still in logistics so Mary the person I was talking to lied. This is worst company and a scam sucking you in with a sale price only to hike up the total with eco charges
12 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Lynn,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
If I could give this no stars I would
If I could give this no stars I would. Just to advise people this is NOT a Canadian site. It is from U.A.E. When you click the usual 'read all the conditions etc' DO NOT DO THIS. Hidden in that blether which no one ever reads including me is a contract with them that states you will pay them 55.29 for 'membership'. I have been in hospital for a terminal illness. I went to them in May when I was billed (twice for the same product) I managed to get one charged reversed. I explained my situation that I would NOT be needing to buy anything anymore in this lifetime and was promised a refund. I was first told their 'refund' software was broken. That lasted two months. Then I was told that the refund had been processed. Then I was told that I needed to give them the order number. I now have collected three 'ticket numbers' for 'priority service' You know I guess the only reason I am still alive is because I will get that refund no matter what.
3 maggio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Kate,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
THIS COMPANY IS FRAUD.
THIS COMPANY IS FRAUD.
THEY CHARGE ME DOUBLE PRICE ON MY ORDER WITHOUT MY AUTHORIZATION, I'VE TRYED TO CANCELL IT RIGHT AWAY, BUT THEY SEND THE ORDER ANYWAY, AND NOW I CAN NOT GET A REFUND.
6 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Irene,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution. If you could reach out to our customer service team at contact@ozerty-canada.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ozerty.ca is a scam
Ozerty.ca is an absolute scam! Do not purchase anything from them! I ordered a product with a stated grand total amount at the checkout page for $22.81, but when my order confirmation email arrived, a "Services" fee was added, bringing the total to $47.76. As other reviewers have stated, the precise amount of the fee is not disclosed when checking out, and even when the credit card is order is completed on the website, you still are led to think you're paying the original, lower price until you receive the order confirmation email. This is absolute dishonesty and fraud! I have fired off an email demanding the order be cancelled, and I will also surely report the transaction to my credit card company when the transaction posts.
5 agosto 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Dave,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Sleazy company
I ordered a product that came to approximately $20 and was charged an extra $30 for service charges. You don’t see the service charges until after they have you credit card information and have processed it. I tried to cancel my order but was told I could not. This company is very shady and I would tell everyone to go elsewhere to find a similar product.
9 luglio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Sandy,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Ozerty.ca is an absolute scam
Ozerty.ca is an absolute scam! Do no purchase anything from them! I ordered an item for $23.31, but was charged $48.26, which is $24.96 dollars extra in hidden charges. They do not want to refund my money and claim that these are some eco charges that were never listed on my receipt. This is absolute dishonestly and fraud! I ended up cancelling my credit card immediately because of this unauthorized use of my card!
27 luglio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The “eco” fee is not disclosed until…
The “eco” fee is not disclosed until after you authorize the purchase price with your credit card. This is a total scam. When I realized the payment total (which this eco fee was MORE than the total item price) I immediately contacted customer service to cancel the order and requested a refund for the total payment amount and was informed that this was not possible because the items were already out for shipment and was told to wait until the shipment was received and await instructions. I was then offered to either ship back product to China and or get 1/2 the amount in credit but only for the product and not the eco fee in addition. SUCH A SCAM
28 luglio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Kristina,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Don't trust these scammers!
Don't trust these scammers!
I agreed to the price of $28, but they charged $53 to my credit card.
24 luglio 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Vladimir,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scamming artists at Ozerty - beware !!!
First read this post:
Another UNHAPPY customer
When I placed my order and checked out, my order recap was $25.71 but my credit card was charged $50.66. After contacting the company, only by email, they do not accept phone calls. I was told the difference is an eco-charge because the order was under $30.00. At no point during that transaction did that charge show up until I received my credit card statement. The company had several attempts to make this right but chose not to, very unhappy and will never shop on the site or recommend Ozerty Canada to anyone.
____________________
It is not my post, but that of another unhappy customer. But it is exactly the same experience I had with Ozerty. I have actually mailed the product back to them because of those hidden charges. They received it, but did not return the money.
We exchanged about 30 emails before I realized that they are just making excuses and have no intention of refunding the money. Stealing seems to be their business model. With environmental excuses.
Anybody who wants a copy of that email stream - contact me at:
I put my email address here, and it says:
"Sorry, we don't allow email addresses in reviews. Please edit your review."
26 aprile 2025
Non scritta su invito
Risposta di Ozerty Canada
Hi Peter,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact@ozerty-canada.com so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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