After a little problem with one of my 3 boxes not being delivered I rang customer service I got to speak to a lovely lady called Kate What an asset she is to Home Furniture She went above and... Leggi di più
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When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Leggi di più
L'azienda ha risposto
The service was excellent the furniture was outstanding I will recommend them to all my family and friends. The two delivery drivers were so polite and charming.I will order again very soon
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Informazioni di contatto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Regno Unito
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3,9
Molto buono
1K recensioni
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Poor quality furniture and even worse customer service
We ordered two Alva open wardrobes and after constructing the first one realised the quality was very poor with problematic dowels, peeling vinyl strips and the drawer unit was damaged in one corner.
Customer service advised they would not refund us for this purchase even though we felt it was unfit for purpose. They offered replacement parts which we did not want as the overall quality was so poor.
They also requested £35 to return the second unit that had not been opened and would not waive this even as a good will gesture due to their "standard return terms".
I would avoid this company at all costs and spend a little more money with a more reputable one. We gave the units to charity in the end after a long email exchange that was going nowhere.
23 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Diana,
Thank you for taking the time to leave us a review!
We're very sorry to read that you were disappointed with your experience.
We do kindly ask customers to thoroughly inspect all components before beginning to assemble to help prevent any potential further inconvenience. As the first unit had been built using damaged parts, our resolution in line with our policy was to offer replacement parts to bring the item back to perfect condition. We completely understand that this was not the outcome you were hoping for, but this is the process we follow when parts are reported as damaged after assembly.
With regards to the second unit, as it was delivered as described with no manufacturing faults or damage reported, this falls under our change of mind returns policy. As outlined in our terms, there is a minimum return charge of £35 to cover the collection and handling costs. While we appreciate this may feel frustrating, we do have policies and procedures that must be applied consistently.
We are genuinely sorry that you felt dissatisfied with the service provided and that we were unable to reach a resolution that suited you. We do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Most of the time I struggle to assemble…
Most of the time I struggle to assemble the furniture but instructions to assemble was simple and straightforward and I managed easily and the quality of items is good.
21 febbraio 2026
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Risposta di Own Furniture
Hi Mohammed,
Thank you for taking the time to leave us a review!
We're delighted to hear that the assembly instructions were clear and straightforward, making it easier for you to put your furniture together.
It's also great to know that you're happy with the quality of the items. We really appreciate you sharing your experience!
Best regards,
Own Furniture
Great service and product
Great service, from the initial order, the communication was great, the price was cheaper then some larger companys, the sideboard came fully assembled and is very well built, customer service is spot on, the product is spot on, highly recommend them
4 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Phil,
Thank you for taking the time to leave us a review!
We're thrilled that you were happy with the service, communication, and quality of your sideboard. It's great to know that everything met your expectations and that you would recommend us. We really appreciate yoursupport!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Very Good Customer Service
Ordered a couple of clothes rail hangers. They arrived promptly and though a bit of a faff erecting one of them (drawer unit) they are exactly as I wanted. There was a problem with one of the panels which had some corner damage. However this was very speedily and professionally dealt with by Katie and a new panel received within a couple of days so no complaints from me.
11 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Peter,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you were happy with the items and that the replacement panel was resolved quickly for you. We'll be sure to pass your kind words on to Katie.
We really appreciate your support! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brought a gorgeous sofa
Brought a gorgeous sofa front this company and they have been absolutely amazing throughout the experience it wasn’t all plane sailing due to suppliers being very very slow at getting the sofa shipped out it took just shy of 2 weeks to get it dispatched and then a planned delivery date from SGK distribution which didn’t exactly go smoothly either but the gentleman I’ve been speaking with called will has been an absolute legend in helping me get it all sorted and delivered he has done amazing also with dealing with me constantly calling and emailing aswell I also want to thank Katie for also helping aswell I do think the suppliers need to sort out there response times as they were not quick at responding to get it all sorted delivery night came and sofa was delivered and I’m in love the delivery lads were very polite and respected inside my property but not so much outside, they broke 3 or 4 solar lights and left my front door wide open and drove off didn’t tell me so my front door was wide open while I was in front room sorting sofa out ( I have complex PTSD and severe anxiety disorder) so as u can imagine caused some distress all in all owns company have been absolutely fantastic hence why I’m giving 5 stars but as for the suppliers and the delivery company they get 3 stars thank u so much OWNS company I will definitely buy from u again and recommend u to friends and family I also want to point out that after all that stress will deserves a raise especially dealing with my daily calls
9 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hello Susan,
Thank you for taking the time to leave us a review!
We really appreciate you leaving us such detailed feedback. We're thrilled to hear that you love your new sofa, and that Will and Katie were able to support you throughout the process. We really appreciate your kind words and recognition of the effort put in to help make everything run as smoothly as possible.
We are truly sorry for the issues caused by the delivery company and the damage to your solar lights, and we completely understand how distressing that must have been. Your feedback is invaluable, and we'll be sure to pass it on to highlight where improvements are needed with our suppliers and delivery partners.
It means a lot to hear that, despite these challenges, you are happy with Own Furniture's service and would recommend us.
Thank you again for your patience and support! If you need anything in the future please do not hesitate to get in touch!
Best regards,
Own Furniture
Very good customer service
Very good customer service. Had issues with a side panel for the wardrobe damaged in one of the 3 boxes and then a replacement side panel damaged by the delivery company. Customer service always responded quickly with solutions throughout the issue we had.
20 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Andy,
Thank you for taking the time to leave us a review!
We're glad to hear that our customer service team was able to respond quickly and provide solutions throughout the issue with your wardrobe panels. We really appreciate your patience and understanding, and we're pleased we could assist in resolving the situation.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Risposta di Own Furniture
Hi Jane,
Thank you for taking the time to leave us a review!
We're really pleased to hear you found our customer service outstanding - it truly means a lot to the team.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Customer Services are outstanding
Customer Services are outstanding, we needed a new part and they sorted this out efficiently and kept us in the loop in the stages . Its nice to feel valued as a customer and feel like you are being cared for. We will be buying from this company again I am very impressed, Thankyou Sharon
6 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Sharon,
Thank you for taking the time to leave us a review!
We're absolutely delighted we could get the replacement part sorted quickly and keep you updated along the way. It's great to hear you felt valued and well looked after - that's exactly what we aim for!
We really appreciate your support and look forward to helping you again in the future.
Best regards,
Own Furniture
Customer services rep was fantastic
Customer services rep was fantastic. Quick and friendly, no problems. I wanted assembly instructions for an old order as I moved house. Provided my details and my request was completed in less than 5 minutes.
27 gennaio 2026
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you very much for taking the time to leave us a review!
We're thrilled to hear that our customer service team was quick and friendly, and that your request for assembly instructions was handled so efficiently.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
I ordered two bedside tables (£52…
I ordered two bedside tables (£52 each). One turned out to be faulty during assembly due to a misaligned drawer, despite following the instructions. The other was never opened and remained in its original box.
Instead of taking responsibility for a faulty product, I was told I’d have to pay for replacement parts and then if I wanted to return it I’d be charged £35 which is completely unreasonable given the cost of the products. Charging £35 to return a £52 item is disproportionate, and trying to apply this charge even when one item is faulty is unacceptable.
Customer service was rigid, dismissive, and more focused on shifting blame than resolving the issue fairly. I would strongly advise anyone considering ordering from this company to think twice if something goes wrong, don’t expect them to help.
30 dicembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Jade!
Thank you for taking the time to leave us a review.
We're sorry to hear that you're unhappy with your experience and appreciate the opportunity to clarify this further.
The charge for the replacement parts was advised because the damage occurred during assembly, which unfortunately is not covered under the product warranty. We do always try to assist where possible, but assembly-related damage falls outside of manufacturing faults.
We'd also like to clarify the return fee for the unopened bedside table. As this item was delivered as described and no manufacturing fault was reported, it falls under a change-of-mind return. Our returns policy clearly outlines a minimum £35 return charge in these circumstances, which reflects the costs involved in collection and handling through our insured couriers, but you are more than welcome to return this yourself and this will be refunded pending inspection.
We're sorry that you're disappointed with the service provided. Our team always aims to be fair and transparent, but we do have policies and procedures that must be followed consistently.
Should you wish to discuss this further, our customer service team remains available to help with these guidelines.
Best regards,
Own Furniture
So far fantastic
So far the company Own Furniture are so easy, communicative and supportive to deal with. Waiting on my order which was smooth to do. The customer service team are a dedicated team through emailing them.
16 dicembre 2025
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Risposta di Own Furniture
Hi Muhammed!
Thank you for taking the time to leave us a review.
We're delighted to hear that your experience with Own Furniture has been smooth so far and that our team have been easy to communicate with and supportive. We look forward to delivering your order and hope you'll enjoy it when it arrives!
Best regards,
Own Furniture
Risposta di Own Furniture
Hi Francesco!
Thank you for taking the time to leave us a review.
We're thrilled to hear you're happy with our customer service and truly appreciate your recommendation!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Well recommended
Wardrobe arrived on time delivered by 2 Young men who were so nice put the Wardrobe exactly where I needed it to go would recommend the company and would buy from them in the future for any furniture needs well pleased
16 dicembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Patricia!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your wardrobe arrived on time and that the delivery team were helpful and friendly. It's great to know that you're happy with your purchase, and that you'd recommend us!
We truly appreciate your kind words and look forward to assisting you with any future furniture needs.
Best regards,
Own Furniture
Accidentally ordered a bed to be…
Accidentally ordered a bed to be delivered on the wrong day, customer service was very helpful with rearranging delivery for the next day.
15 dicembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Megan!
Thank you for taking the time to leave us a review.
We're glad our customer service team could help rearrange your delivery and make the process easier for you. It's great to hear everything was sorted quickly and smoothly!
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Great customer service
I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elminates a big worry as the furniture will now be taken to the room of choice in my home. No struggling up the stairs, on my own with large items. Wonderful customer service :-)
12 dicembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Celia!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to offer the premium delivery service and make you furniture experience stress-free. It's wonderful to know you're happy with the service and that it has made moving your items so much easier.
Your kind words about our customer service really mean a lot to us! If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
I want to express my gratitude to…
I want to express my gratitude to OwnFurniture for the wonderful experience during my first purchase with them. The delivery was incredibly fast, and they even placed it directly inside my home, which I truly appreciated. I felt very valued as a customer and was very impressed by their professionalism, reliability, and responsibility.
I would definitely recommend them to anyone looking for efficient and high-quality service.
12 dicembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Esmeralda!
Thank you for taking the time to leave us a review.
We're delighted to hear that your first experience with us was such a positive one and that the delivery and service met your expectations. It's great to know you felt valued as a customer and your kind words about our professionalism and reliability truly mean a lot to us.
Thank you for the recommendation, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Unbelievable service from start to…
Unbelievable service from start to finish. Was moving into a new home and the team were so quick to respond and organise everything I needed. They kept me updated with progress and I couldn’t have asked for a better service. Will definitely use them again :)
28 novembre 2025
Non scritta su invito
Risposta di Own Furniture
Hi Oliver!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team was able to support you during your move and keep everything running smoothly. It's great to know you felt well informed throughout and received the level of service you deserved.
We truly appreciate your kind words and look forward to helping you again in the future.
Best regards,
Own Furniture
Dresser return and refund - great experience
We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped us arrange a pick-up and a refund which was processed promptly. We really appreciated the communicative and transparent way in which the return and refund were handled.
16 ottobre 2025
Non scritta su invito
Risposta di Own Furniture
Hi John!
Thank you for taking the time to leave us a review.
We're very sorry that your dresser arrived damaged, but we're delighted to hear that Katie was able to assist you promptly and make the return and refund process smooth and transparent.
We really appreciate your understanding and hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Own Furniture
Brilliant company they resolved my…
Brilliant company they resolved my issue with no problem at all and very quickly. Will definitely use again. ⭐️⭐️⭐️⭐️⭐️
10 novembre 2025
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a wonderful review.
We're delighted to hear that your issue was resolved quickly and smoothly. We really appreciate your kind words and look forward to assisting you again in the future!
Best regards,
Own Furniture
Risposta di Own Furniture
Hi Wayne!
Thank you very much for taking the time to leave us a review.
We're thrilled to hear you had an amazing experience with our service! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
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