When my bedroom furniture arrived, one of the bedside cabinet side panels was damaged. Rang and reported straight away. Got an immediate response from Will who asked for photos and the part number. Or... Leggi di più
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The service was excellent the furniture was outstanding I will recommend them to all my family and friends. The two delivery drivers were so polite and charming.I will order again very soon
The efficient delivery driver spotted one item was damaged bought the rest and said they would bring the item when replaced . The lady on the phone was extremely helpful ordered replacement item ..an... Leggi di più
L'azienda ha risposto
Firstly I still don't have the furniture which should have been delivered 7/7/26. FedEx gave a tracking number so when I rang them they told me the supplier hadn't delivered so I needed to contact th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Informazioni di contatto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Regno Unito
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
3,9
Molto buono
1K recensioni
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I wouldn’t even rate 1 star but I have…
I wouldn’t even rate 1 star but I have no option but to click that.
I had an extremely disappointing experience with this company. I ordered a wardrobe worth over £250 which was marked as “delivered”, however when I returned home from work, it was nowhere to be found.
I contacted the company immediately, but instead of helping resolve the issue, they repeatedly asked me to provide a crime reference number. I reported this as requested, only to be told by the crime team that this situation is a civil matter under the Consumer Rights Act, not a police issue meaning they cannot issue a crime reference number.
I passed this information back to the company, yet they continue to ignore what I’ve provided and keep asking for the same thing, rather than taking responsibility or offering a resolution. I’ve now been left out of pocket with no product and no refund.
As a result, I’ve had to purchase a replacement wardrobe elsewhere, where the service, delivery, and communication were all handled professionally something this company has completely failed at.
Very poor customer service, lack of accountability, and no effort to resolve a genuine issue. I would strongly advise others to avoid.
31 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Emma,
Thank you for taking the time to leave us review!
We’re very sorry to hear about your experience and the frustration this situation caused.
As the parcel was shown as delivered by the courier, and you reported it could not be located on your property, the courier classed this as a potential theft once delivery had been confirmed. In these circumstances, they require a crime reference number as part of their standard investigation process, which is the procedure they follow for parcels reported missing after being marked as delivered.
We fully understand your comments regarding the advice you received from the crime team. From our side, we are required to work within both courier procedures and the Consumer Rights Act, which sets out responsibility once goods are confirmed as delivered to the address provided.
We are very sorry for the inconvenience and disappointment caused, and we do appreciate how frustrating this situation must have been. This matter has now been fully resolved and your refund has been processed.
Thank you for taking the time to share your feedback.
Best regards,
Own Furniture
I phoned to make sure the cabinet I…
I phoned to make sure the cabinet I wanted was in stock and was assured it was. I ordered and paid. Received a confirmation e mail but after 5 days still no information about delivery. During this time I phoned the store and was assured delivery would be by the end of the week or beginning of next week. During this time I sent an online message on your site (no reply) also, an e mail (no reply). Today 3rd phone call I was told the one cabinet at the warehouse was damaged and it would be 7_8 weeks before one was back in. Dreadful customer service. I would not use them again.
17 aprile 2026
Non scritta su invito
Risposta di Own Furniture
Hello Rita,
Thank you for taking the time to leave us a review!
We're sorry to hear about your experience and the frustration caused. We have looked into this for you and can see that at your time of order, we did have one available in stock, which was also confirmed to you over the phone.
We have checked our records and cannot find any emails received from you via our system. When you called to chase your delivery, we immediately contacted the supplier, who unfortunately advised that the item had been damaged and could not be dispatched. We then relayed this information and the updated restock timeframe to you as son as we were made aware.
Following this, you chose to cancel your order, and your refund was processed immediately.
We're very sorry for the inconvenience cause and appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Excellent experience
Excellent experience. Lots of updates along the way and communication with customer service was fantastic. Speedy resolution of a problem I had after assembly too so zero complaints.
13 aprile 2026
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you very much for taking the time to leave us a review!
We're delighted to hear you were kept well updated throughout and that our customer service team were able to resolve your issue quickly after assembly. It's great to know that you had an excellent overall experience, and we really appreciate you taking the time to share it.
If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Save your time and money
You need to stop using fedx have had no update and still wait bring back shops sick of companie take money then thinking your time means nothing easy to phob you off on line was going to buy the matching waredorbe not now ivery poor next day means next day not when you feel like and it all someone else fault would give you 0 star
8 aprile 2026
Non scritta su invito
Risposta di Own Furniture
Hi Mark,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and for any frustration caused by the delay. We can see that your order was dispatched from our warehouse on time, however, we do rely on third-party couriers for delivery and unfortunately, on this occasion, there appears to have been a delay within the courier network. We completely understand how disappointing this is, especially when expecting a next-day service, and we sincerely apologise for the inconvenience caused.
That said, we're pleased to see that you ordered the matching wardrobe, and that it arrived next day as intended, and we hope you are happy with the product.
Thank you for your feedback, and again we're truly sorry for frustration experienced.
Best regards,
Own Furniture
Excellent service from this company
Excellent service from this company, from placing the order to delivery. I was kept up to date by email and knew exactly when to expect my furniture. I was so impressed with my first order that I placed a second a week later. There was a slight issue with one part but this was speedily resolved to my complete satisfaction. I have no hesitation in recommending this company and have already done so.
2 aprile 2026
Non scritta su invito
Risposta di Own Furniture
Hello Morag,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you were kept informed throughout your order process and that your delivery experience met your expectations. It's also great to know you were so impressed that you chose to place a second order with us so quickly.
We're especially glad we were able to resolve the issue with the part promptly and to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Own Furniture
Very happy customer! Great customer service!
We received excellent customer service from start to finish. Quality of the furniture is outstanding and such good value. Very quick delivery and delivery time was true to what was estimated, no long wait from when the item was ordered. Great communication and very quick to reply to messages. Would not hesitate to use again in the future.
2 aprile 2026
Non scritta su invito
Risposta di Own Furniture
Hi Emma,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from start to finish, and that you're happy with both the quality of the furniture and the value for money. It's also great to know that the delivery was prompt and exactly as expected, and that our communication met your expectations throughout.
Your kind words are really appreciated, and we're pleased you would choose to use us again in the future.
Best regards,
Own Furniture
Highly recommend buying and dealing with this company.
Bought the Highbury 3 Door Triple Wardrobe, excellent purchase, great delivery easy to follow instructions to assemble loads of space would highly recommend buying and dealing with this company.
6 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Dean,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with your Highbury 3 Door Triple Wardrobe and that the delivery and assembly process was straightforward for you. It's great to know you're enjoying the storage and space it provides as well.
We truly appreciate your recommendation and your kind words about your experience with us. If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
100% customer service
I ordered a wardrobe that was scratched upon arrival. I contacted customer service and Katie went above and beyond to get me a partial refund for the damage or a replacement of the parts that were damaged. Katie kept in contact with me through out the refund process to ensure there was a favourable outcome to my order. Thank you Katie for a great customer service experience.
31 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Roni,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback and we're so pleased to hear that Katie was able to help resolve the issue for you and get things sorted with a favourable outcome. We completely understand how frustrating it can be to receive an item with damage, so we're glad we were able to put it right for you.
Your kind words mean a lot, and we really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Amazing customer service from Katie in…
Amazing customer service from Katie in particular who went above and beyond to ensure our item was delivered on time. Would highly recommend the company
26 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hello!
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you were unhappy with the service you received, and we're especially pleased to know that Katie was able to help ensure your item arrived on time for you.
We really appreciate your recommendation and support. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Appalling quality product
Appalling quality product, late delivery, total disregard for customer do not touch with a bargepole
26 marzo 2026
Non scritta su invito
Fast and efficient
From ordering to delivery of my goods my experience with Own furniture was extremely fast and efficient. Even although I had a problem with one of my chairs it was sorted out in no time. The emails I received were very courteous and pleasant and at no time did I feel as if I was a bother. I will definitely use Own furniture in the future and advise my family and friends of this company.
10 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Phyllis,
Thank you for taking the time to leave us a review!
We're really pleased that you found the ordering process fast and efficient, and that your experience with us was smooth from start to finish. It's also great to know that the issue with your chair was resolved quickly and that our team were able to support you in a courteous and helpful manner throughout.
Your kind words about our service mean a lot, and we truly appreciate you taking the time to share your experience. We're delighted to hear you would recommend us to your family and friends!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very pleased and kept me informed all…
Very pleased and kept me informed all the way to delivery. I would recommend to anyone. Will use them again.
13 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're really pleased to hear you were kept well informed throughout and that you're happy with your delivery. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Own Furniture
Avoid Own Furniture – terrible quality, robot-like customer service, and dangerous delivery
I bought a cupboard from Own Furniture, and it broke during normal assembly. I contacted them expecting a straightforward solution, but instead I got endless generic replies blaming me and refusing a refund or replacement. They claimed the damage wasn’t their fault, despite the product clearly being faulty. Their emails repeat themselves constantly, just like the scripted responses I’ve seen them post on negative reviews — they sound like robots reading from a script.
The delivery was another nightmare. They said they would call 30 minutes before delivery, but never did. They left 96 kg boxes blocking the entrance door, so no one could get in or out of the building — completely unsafe and unacceptable.
No matter how many times I explained the situation, they kept repeating the same defensive lines and offered no real resolution. They even told me I could escalate to outside authorities, as if I hadn’t already tried being reasonable. I just want my money back to buy a proper cupboard, but their rigid, frustrating approach makes it nearly impossible.
Do not buy from Own Furniture. Poor quality products, robotic customer service, dangerous delivery practices — this company will drive you crazy. Save yourself the time, stress, and money.
11 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Siobhan,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused. A full investigation was raised with our technical review team and the manufacturer, and it was determined that the damage occurred during assembly rather than being a manufacturing fault.
Regarding your comments about our communication, we do follow set policies and procedures to ensure consistency and fairness in how all cases are handled. Our Director also offered to personally attend and inspect the item to help resolve the matter.
As you have raised a chargeback, we will now liaise directly with the relevant parties to ensure this is handled appropriately through the correct channels.
We’re sorry again that you remain dissatisfied, and we appreciate you sharing your feedback.
Best regards,
Own Furniture
Overall an absolutely fantastic…
Overall an absolutely fantastic experience. Products exceeded expectations, flat packed furniture is rarely good quality or easy to assemble, but to my surprise these items were both excellent quality and easy to assemble. Items arrived quickly and were delivered with due care and attention (Fedex), although one item was incorrect, Own Furniture resolved this and arranged a collection and exchange within 48 hours. Customer Service absolutely brilliant (Katie is a superstar). I have no hesitation in recommending this business and its products.
13 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Sam,
Thank you for taking the time to leave us a review!
We truly appreciate your fantastic feedback and we're delighted to hear that the quality and ease of assembly exceeded your expectations. We're also really pleased that your delivery arrived safely and quickly. It's great to know that Katie was able to resolve the incorrect item promptly and arrange a swift exchange for you.
We really appreciate your kind words and recommendation! It means a lot to the while team, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Would give 0 stars if i could
Would give 0 stars if i could, absolutely crap quality and 0 customer service, emailed own furniture with 25 emails back and forth and same robotic response asking me to pay for parts rather than replace the crap quality - Euston shoe cabinet
8 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Samiyah,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and the frustration caused. A full investigation was raised with our team, and following review it was determined that the issue was due to misassembly, rather than a manufacturing fault, which is why replacement parts were advised as chargeable.
We appreciate your comments regarding our communication. Our responses are based on set policies and procedures, which are in place to ensure all cases are handled consistently and fairly.
We are sorry that this outcome did not meet your expectations, and we do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
5 star service
Ordered a bed from Own Furniture on March 2nd ; small family crisis meant I needed it asap, so I was delighted to find it would be delivered in 72 hours which was perfect.
Then there was a problem with a faulty delivery which I believe was no fault of Own Furniture.
I was not happy and due to the pressure of the family problem I was a tad crabby about it.
However, a gentleman named Will sorted the problem for me in minutes and did it efficiently and with very good grace in spite of my less than courteous attitude.
I would like to thank him and Own Furniture, I would not hesitate to buy from them again and most definitely recommend using this company.
5 star service ⭐️⭐️⭐️⭐️⭐️
5 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Grace,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and for taking the time to share your experience. We’re really pleased to hear that we were able to support you quickly during a difficult time and get everything resolved for you.
Will will be especially pleased to hear your kind words! We truly appreciate your recommendation and are grateful for your support.
Best regards,
Own Furniture
I received excellent and personable…
I received excellent and personable service from Katie
I had ordered the wrong colour and Katie answered the phone Immediately and sorted the problem out for me. She is a credit to the Company!
5 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Jayne,
Thank you for taking the time to leave us a review!
We’re delighted to hear that Katie was able to quickly resolve the issue for you. She’ll be so pleased to hear your kind words.
We truly appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Excellent service and product!
Excellent experience purchasing the Alva wardrobes from Own Furniture. Super helpful customer service from the outset, responding to questions regarding additional measurements and delivery. Wardrobes are well built and look lovely! Couldn’t be more happy.
1 marzo 2026
Non scritta su invito
Risposta di Own Furniture
Hi Donna,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had an excellent experience purchasing the Alva Wardrobes and that our team were able to help with your measurements and delivery queries.
It's fantastic to know you're so happy with how they look and the quality. It really means a lot to us!
Thank you for the support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
Poor quality furniture and even worse customer service
We ordered two Alva open wardrobes and after constructing the first one realised the quality was very poor with problematic dowels, peeling vinyl strips and the drawer unit was damaged in one corner.
Customer service advised they would not refund us for this purchase even though we felt it was unfit for purpose. They offered replacement parts which we did not want as the overall quality was so poor.
They also requested £35 to return the second unit that had not been opened and would not waive this even as a good will gesture due to their "standard return terms".
I would avoid this company at all costs and spend a little more money with a more reputable one. We gave the units to charity in the end after a long email exchange that was going nowhere.
23 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Diana,
Thank you for taking the time to leave us a review!
We're very sorry to read that you were disappointed with your experience.
We do kindly ask customers to thoroughly inspect all components before beginning to assemble to help prevent any potential further inconvenience. As the first unit had been built using damaged parts, our resolution in line with our policy was to offer replacement parts to bring the item back to perfect condition. We completely understand that this was not the outcome you were hoping for, but this is the process we follow when parts are reported as damaged after assembly.
With regards to the second unit, as it was delivered as described with no manufacturing faults or damage reported, this falls under our change of mind returns policy. As outlined in our terms, there is a minimum return charge of £35 to cover the collection and handling costs. While we appreciate this may feel frustrating, we do have policies and procedures that must be applied consistently.
We are genuinely sorry that you felt dissatisfied with the service provided and that we were unable to reach a resolution that suited you. We do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Most of the time I struggle to assemble…
Most of the time I struggle to assemble the furniture but instructions to assemble was simple and straightforward and I managed easily and the quality of items is good.
21 febbraio 2026
Non scritta su invito
Risposta di Own Furniture
Hi Mohammed,
Thank you for taking the time to leave us a review!
We're delighted to hear that the assembly instructions were clear and straightforward, making it easier for you to put your furniture together.
It's also great to know that you're happy with the quality of the items. We really appreciate you sharing your experience!
Best regards,
Own Furniture
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