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Owl Labs Recensioni 

313
•
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

You almost closed the ticket until i replied. Then shipped to wrong address even though i provided you with it. Very disappointing and it is preventing our client from continuing to operate at the qua... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I purchased this product specifically for sending to Brazil, so receiving it on time was extremely important. I had a friend in the United States for a limited period, and you failed to meet the d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our Owl worked perfectly once, then something went wrong. When I contacted OWL, I was sent one thing to try. When that didn't work, they immediately sent a replacement. It was seamless and easy. Than... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been using our Owl for several years within our business because it simply works. No special software, updates or proprietary cables needed. The plug and play simplicity and high quality build... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di elettronica
  2. anche in
  3. Fornitore di attrezzature per la videoconferenze

Scritti dall'azienda

Owl Labs is a technology company that creates products, tools and software that powers hybrid work globally. We are redefining how people connect through inclusive and equalized video experiences across more than 250,000 global organizations. Strategically built for modern workplaces, classrooms, and beyond -- Owl Labs empowers hybrid and remote teams, their leadership and IT teams with its award-winning intelligent video conference devices including the Meeting Owl 5 Pro, the Meeting Owl 4+, the Meeting Owl 3, and Owl Bar. Most recently recognized in 2025 by TIME's Best Inventions, PC Pro Best in Innovation Award and ISE Best in Innovation, Owl Labs' proprietary AI-powered technology brings innovative and equal visibility to every meeting. The company also leads the industry conversation on hybrid work and trends with its annual State of Hybrid Work reports. Learn more at https://owllabs.com.

Meeting Owl Pro

Scritti dall'azienda

Reinventing the way the world communicates.
Our premium 360-degree camera, mic, and speaker device creates the most immersive experience for hybrid teams and classrooms. https://www.owllabs.com/products/meeting-owl-pro

Satisfaction, guaranteed

30-day return policy

Remove the risk with a 30-day return policy.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

313 recensioni

5 stelle
4 stelle
3 stelle
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4,2

Tutte le recensioni

(313)

53 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Our Organization has been using Meeting…

Our Organization has been using Meeting Owl's for several years now, and reaching out to Owl Labs to see if we could test out their newest Meeting Owl 5 Pro was stress-free. They provided us demo units to test out functionality and work through real-world conferences to determine if the product met our needs. Great customer service!

1 settembre 2026
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Risposta di Owl Labs

We're so grateful to have you as a customer, David! Thank you for sharing your feedback with us. We hope you love the Meeting Owl 5 Pro!

Valutata 5 stelle su 5

Courtney was excellent to work with.

Courtney was excellent to work with.
Knowledgeable, patient, clear about EVERYTHING!

Could not be happier with my experience!

6 agosto 2026
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Risposta di Owl Labs

Thank you so much for the review, Tom! We are thrilled to hear you've had a great experience and agree that Courtney is excellent :)

Valutata 1 stelle su 5

You delayed the UPS shipment by two…

You delayed the UPS shipment by two days, I noted in your emails. Now they close the Case and I do not even have the parts your Tech Support recommended and still waiting for a second part!!

4 agosto 2026
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Risposta di Owl Labs

Hi Doug! We are so sorry for any confusion here. Since we had a few different Cases open, we ended up closing the older Cases and merging them into our newer open Case with you. We are definitely going to look into the automated messaging that gets sent out so that we can prevent any confusion in the future! It looks like both accessories shipped in 2 business days, and the second order should arrive today. Sometimes, we split our shipments into two parts for faster arrival. Please let us know if you don't see the second half today and we'll make sure to get it sorted out!

Valutata 5 stelle su 5

The service before the sale was great…

The service before the sale was great they were responsive and very helpful. They answered all the questions I had and helped me order what would work best for me.

5 agosto 2026
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Risposta di Owl Labs

Thank you so much for taking the time to share your feedback, Travis! We're thrilled to hear that. Please don't hesitate to reach out if you need anything in the future.

Valutata 5 stelle su 5

My meeting owl three had a defective…

My meeting owl three had a defective lens, and it was replaced under warranty. It is a shame that these units will not be repaired by the factory, but replacement is good also. Thank you.

7 luglio 2026
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Risposta di Owl Labs

We're so sorry that your first unit needed to be replaced, but we appreciate this helpful feedback! Thank you so much, David. If there's anything else that we can do to support you going forward, please don't hesitate to reach out!

Valutata 2 stelle su 5

we sent the order on Thursday

we sent the order on Thursday, and until now the shipping status still remains label created, which means the item has not even reached the courier

2 luglio 2026
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Risposta di Owl Labs

Hi Clarissa, we’re so sorry for the delay and understand how frustrating it is to see the tracking status stuck at “label created.” Our team emailed yesterday with an update, and we’ve already sent a replacement order, which is scheduled to arrive tomorrow. We appreciate your patience and are sorry again for the inconvenience here. Please don’t hesitate to reach back out to us directly if there’s anything else we can help with!

Valutata 3 stelle su 5

Still didn’t work like the Demo showed

Still didn’t work like the Demo showed.
Disappointing.

1 maggio 2026
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Risposta di Owl Labs

Hi Charles,

We're so sorry to hear that! Our team just reached out via email to see how we can troubleshoot this with you. Please don't hesitate to reach out if there's anything else we can help with!

Valutata 5 stelle su 5

Solid Product

We have been using our Owl for several years within our business because it simply works. No special software, updates or proprietary cables needed. The plug and play simplicity and high quality build have made Owl the only camera we considered using when we needed a second unit. Great people and excellent products all around.

2 giugno 2026
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Risposta di Owl Labs

Lisa, thank you so much! We really appreciate the feedback and are thrilled to know that your team is having a great experience.

Valutata 2 stelle su 5

No expedite delivery option- our micro…

No expedite delivery option- our micro USB connector broke and even when I sent an email to request to have it expedited- they ignored my email and shipped it snail mail anyway- then had the gall to send me this! There is no way to buy another cable- the connectors are horrible- what the hell are we going to do for our next video meeting? You sell the systems on Amazon, but you can't sell a stinking replacement speaker cable????!!!! I wanted this sent overnight or 2 day service- now what!

5 maggio 2026
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Risposta di Owl Labs

Hi Andrea, We're so sorry for any confusion here! We did reply to your initial email on May 5th within two hours to see if we could assist. It looks like your package is in transit now. Is there another cable that you need? Please let us know at support@owllabs.com and we'd be happy to assist!

Valutata 5 stelle su 5

Christina Amen was excellent to work…

Christina Amen was excellent to work with. She was very helpful and responsive throughout the process. She listened carefully and addressed all roadblocks promptly. Given the County’s strict billing procedures, Christina worked closely with us and her team to ensure we were able to complete the equipment purchase successfully. She truly went above and beyond.

1 maggio 2026
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Risposta di Owl Labs

Thank you so much for taking the time to share your thoughts, Latasha! We agree that Christina is wonderful - she enjoyed working with you as well! Please don't hesitate to reach out if there's anything else we can help with in the future.

Valutata 5 stelle su 5

OWL LABS Customer for life

Great Experience working with your sales team to create a partnership with my company! I look forward to getting the full Owl Labs experience throughout my day to day!

30 aprile 2026
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Risposta di Owl Labs

Thank you so much, Keegan! We're thrilled to hear this and can't wait to hear all about your experience in the future!

Valutata 5 stelle su 5

Excellent Products, Excellent Staff

The team was helpful, knowledgeable, and we're timely in back with me. The OWL Labs products are great and the team that works their are equally excellent.

30 aprile 2026
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Risposta di Owl Labs

Thank you so much, Steve! We sincerely appreciate your review and are so happy to hear you've been having a great experience :)

Valutata 5 stelle su 5

My first unit had problems

My first unit had problems. We tested and proved it was bad. They made good by sending replacement unit.

8 aprile 2026
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Risposta di Owl Labs

Thank you for the great review, Stuart! We're so glad everything is going smoothly with your new unit.

Valutata 5 stelle su 5

Above and beyond

Replaced units with scratched lenses when they did not have to. Fantastic dedication to customer and product.

2 aprile 2026
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Risposta di Owl Labs

We really appreciate the kind words! Thanks for your feedback and so glad to hear you are enjoying your experience :)

Valutata 1 stelle su 5

This experience has been horrible

This experience has been horrible. Our Owl Bar does not function as advertised, the speaker is WAY too quiet to be functional. We were told that the company is aware of the issue and has a special software change to help. That change just boosts the bass on the speaker to artificially pump up the volume but it makes voices unintelligible. It also renders the microphone too quiet to be understood by the people on the other end of the call. The customer service person I am speaking with has acknowledged over and over that the company is aware of the issue and might release a software update in the future to solve it. You simply cannot sell me a product that you know is defective and then refuse to allow me to return it.

31 marzo 2026
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Risposta di Owl Labs

Hi Aaron,

We are so sorry to hear about your experience. We'd love a chance to make this right. Please keep your eyes out for an email from us so we can work on next steps!

Thank you,
The Owl Labs Team

Valutata 5 stelle su 5

Your agent was excellent

Your agent was excellent. I had some trouble with the order and they walked me thru.

31 marzo 2026
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Risposta di Owl Labs

We really appreciate the feedback and great review, Erik! Thank you so much.

Valutata 5 stelle su 5

Great Service

Meeting the price I paid for my item on Black Friday was a huge benefit to us. We are a non-profit, so every bit of savings help.

Plus your turnaround is quick!

31 marzo 2026
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Risposta di Owl Labs

Thank you so much for your support, Linda! We're very happy to hear that.

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