I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... Leggi di più
Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... Leggi di più
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.
Informazioni di contatto
120 Spencer Street, 3000, Melbourne, Australia
- 1300937686
- hello@ovoenergy.com.au
- ovoenergy.com.au
3,5
Nella media
304 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Absolutely fantastic to deal with
Absolutely fantastic to deal with. Easy conversation and, got the issue sorted very quickly. Keep up the awesome work 👍
20 settembre 2024
Non scritta su invito
Jess was amazing help
Jess was amazing help! Couldn't recommend her customer service enough
17 settembre 2024
Non scritta su invito
Hi Ovo
Hi Ovo, just had assistance from, jasmine, she was very helpful in closing my account, made my exit very easy and was very informative.
I will definitely be using OVO again in the future. thank you for your assistance over the past year.
Regards Andrew M
17 settembre 2024
Non scritta su invito
Great and friendly customer service
Great and friendly customer service and fast
12 settembre 2024
Non scritta su invito
Great customer service
Have had multiple great experiences with Ovo support since I joined (specifically Jas and Rachel). Over chat they are quick to respond, and they are great with follow-up over email. Their support agents actually seem able to find out information and work with their ops team to make things happen (not common when lots of other support teams I've interacted with are outsourced and sit far from operations and it takes forever to get any answers).
Rachel even connected directly with my solar installers on my behalf to sort something out for me which I really appreciated.
I'm also a fan of bill smoothing and Ovo prices seem pretty fair, so all in all I'm really happy I made the switch.
12 settembre 2024
Non scritta su invito
Excellent customer service and prompt service
Excellent customer service and satisfaction from Jasmine. Jasmine was not only able to assist me with my query regarding the electricity rebate but was also able to help me troubleshoot as I was unable to login to my account!
11 settembre 2024
Non scritta su invito
Excellent quick customer service from…
Excellent quick customer service from Jasmine!
9 settembre 2024
Non scritta su invito
Very helpful service
Very helpful service, easy use of App, good rates. A++
6 settembre 2024
Non scritta su invito
How promptly I was attended to
4 settembre 2024
Non scritta su invito
Excellent Customer Service
Jess was very helpful. She was able to answer all of my questions, make changes to my account and gave excellent recommendations. She handled only my online chat and answered promptly.
3 settembre 2024
Non scritta su invito
Ovo Electricity Contract
Just renewed my Ovo Electricity contract via Chat in less than 10 minutes. It was a straightforward experience and Jess H was knowledgeable and efficient. Great Customer Service... Congratulations!
28 agosto 2024
Non scritta su invito
Jess answered my question and was very knowledgeable
Jess answered my question and was very helpful
28 agosto 2024
Non scritta su invito
Good web chat experience
I contacted OVO though the web chat and the agent was able to help with my enquiry quickly and with a great outcome.
15 agosto 2024
Non scritta su invito
Very fast response time via internet
Very fast response time via internet, answered promptly with no waiting and very helpful.
8 agosto 2024
Non scritta su invito
Very Prompt response getting issue…
Very Prompt response getting issue sorted out.
29 luglio 2024
Non scritta su invito
Simple sign up, great service
Reeve made signing up and sorting direct debits a breeze. All my questions were answered promptly. Amazing service.
24 luglio 2024
Non scritta su invito
Easy transition
Did a quick search on other energy plans as the default offer after my contract finishes wasn't too appealing and found a better plan within OVO's offer and the transition was very smooth with Reeve.
23 luglio 2024
Non scritta su invito
Easy to deal with.
Easy to deal with, plan change scheduled, no hassles.
23 luglio 2024
Non scritta su invito
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