Outback Equipment Recensioni 

I ordered some tools off Outback Equipment and had a small issue with my order. Thankfully Talei was extremely friendly and helpful and was able to resolve my issue promptly and effectively.

Good to deal with, extensive range and good prices.

I have had a number of deliveries so far, and the last one went astray by the couriers. Steph in customer service jumped into action and resend a new order. Arrived the next day. Thanks Steph!

We had a warranty claim on a piece of equipment that was dealt with professionally, quickly and without ongoing fuss. Thanks to Joel, Pam & Amy for their assistance.

Thank you Talei. Your regular email took the worry out of waiting.
The item arrived in good time and tightly wrapped.

Avoid at all costs. It took them over a week to ship, and when I tried to cancel, they forced a "credit only" refund on me. The other time, I waited two weeks just to receive a stained and damaged product. They are happy to take your money, but they clearly don't care about what they send you or when it arrives. Never again.

I would give zero stars if I could. Order had not shipped after two weeks. Emailed and was told they were waiting on stock from supplier and informed I could not cancel or change my order once it was in the system. We had to leave on our trip 4 weeks later without the towing mirrors I ordered for the trip. Still do not know if they have arrived until we get back from our trip. Don't buy from them unless you are happy to put up with long delays or not receiving your goods.

I’ve recently had a great experience dealing with Joel at Outback Equipment. I had an issue with a product that I purchased two years ago and he was more than happy to help resolve the issue. I will definitely be purchasing from this company again.

Very responsive with getting back to with email ..sent details in about faulty product and couple photos and all sorted ..
JOEL was very helpful couldnt ask for better service

Excellent Courtney was wonderful understood what we needed. So placed an order with her strsight away.
Received email within minutes with attachments for us to look at.
Will be back

I contacted outback equipment to find out if my order had been dispatched, Talei was prompt to reply, after a few emails back and forth, I found Talei to be most helpful, quick to respond to all my queries, I can’t fault her polite service, nothing was too much trouble!

I will never shop with Outback Equipment again. They do not ship in the timeframes they promise, even when you pay extra for express shipping.
They take days to respond to emails and waited on the phone line for 30 mins twice before giving up.
I asked for a refund because they took so long to ship, but they refused. I now need to alter my travel plans to collect their shipment.
I went with an AU retailer because I thought they would be quicker and easier to deal with than an overseas vendor. I was wrong, the purchases I made from AliExpress the same day arrived before Outback Equipment had even processed my order

After a few hiccups with aus post Courtney from customer support was so helpful and quickly found a solution and swiftly got my order out to me. Thank you very much for your help and expertise 👍

Order boat parts was was confused as to why the same product had different price spoke to Courtney and she explained the difference very polite and helpful excellent service thankyou Courtney 🥂🥂

Easy order and they went beyond the call of duty in helping with my requests. Thanks team!

Talei from Outback Equipment had been a pleasure to deal with.

In addition to the great service when I bought the product, I recently had a minor warranty issue. Joel was straight onto it and had a new part sent by the manufacturer within days. All the while was kept well informed throughout. Cannot recommend more highly.

Talei from customer service was outstanding after I received an incorrect delivery item. She contacted me straight away and nothing was too hard or too much trouble. It is reassuring to know that if something does go wrong, Outback Equipment — and particularly Talei — acts promptly and thoroughly to resolve the issue.
Thank you, Talei. I will be making all future purchases through Outback Equipment, confident that any issues will be fixed quickly. I was even offered a discount on the incorrectly delivered item, which I decided to keep and purchase.
Keep up the great work, Outback Equipment — and please give Talei a pay rise!
Happy customer,
Michael

ordered a 12v system from outback equipment it arrived smashed no fault of the company that courier had damaged it. I got in contact the same night and heard back from a team member Courtney who was really awesome to deal with always updating me on the process and was really great customer support. I highly rate the team especially Courtney. thanks guys

We had a great experience with Joel from Outback Equipment handling a warranty claim. Joel bent over backwards to resolve our issue in a very professional and timely manner.

Regards
Anthony C

Purchased a GME uhf which arrived very promptly. On installation I found a small defect in the handset. Joel from Outback Equipment was very helpful in arranging return postage and following up with the supplier to provide a replacement. Overall VERY happy with the customer service and post sale support. More than happy to recommend OE to others!