Outback Equipment Recensioni 

Appalling Service, no communication. Don't take the gamble and buy from this company. Still waiting on an order from 14th April it's now 30th July. Requested a refund 4 weeks ago, still not received. Disappointing when you try buy from an Aussie company and get messed around.

Order placed more than 2 months ago and product still not dispatched.

I placed an order for a Victron SmartSolar MPPT 75/15 on 25 May 2026. At the time of purchase, the item was advertised as being in stock with dispatch expected within 8 business days as per their advertised timeframe.

On 3 June 2026, I contacted the business by email requesting an update on when my order would be dispatched. I was advised that they were awaiting stock, with an expected arrival date of 19 June 2026.

After this timeframe passed, I followed up again and was advised that the ETA had changed, first to the following week and later extending out to mid-July.

On 25 June 2026, I contacted the business again advising that the order still had not been dispatched and requested confirmation of the status of my order.

On 26 June 2026, I received a response advising that they were still waiting for dispatch information.

My concern is not only the delay, but that updates were only provided after I repeatedly contacted the business rather than receiving proactive communication about the status of my order.

As of 28 July 2026, more than two months after placing the order, the item has still not been dispatched and I have not received confirmation of a dispatch date. I have been offered a refund by the company which I declined because I expect the goods to be delivered at the marked down price it was advertised at.

Very unpleasant experience and would not be purchasing from this business again.

Make sure you go hunting for all T&Cs on the website before placing an order, and check the store opening hours - because they will hold you to them despite not displaying them or making you accept them at any time during the ordering process. And despite being out of line with major outdoor and camping retailers.

E.g. click and collect order - need to cancel prior to collecting. Sorry, no refunds, store credit only (with a restrictive 12 month expiry).

Don’t use this company.

They are crooks, and will steal your money.

If you do want to try with them, ensure you use PayPal so you can get your money back when they don’t deliver your product/s.

Check their Facebook, they block comments on all their posts.

If you try and call them, they’ll try force you to use their email service.

Everything is dodgy with this mob, I want more people to know, so they have to close their doors!

BEWARE; Do no buy from this SCAM company. My purchase some months ago, never arrived. Emails ignored, phone calls dodged. About to try ACCC

I ordered a caravan cover over 2 months ago, I have not received my product yet. In addition, the Outback Equipment crew have not been transparent. I had to call/email multiple times for an update, which was over a month ago and still have not even received a shipping update. Absolutely no transparency or care for customer. Would not recommend.

BUYER BEWARE - Outback Equipment openly state that a product can be delivered in 5 days. But what they don't tell you is they don't have it in stock. I waited 8 weeks for one delivery and on my second purchase, I am now waiting in excess of 3 weeks. They clearly don't hold the product that I purchased in stock and are intending to drop ship it from someone else. So, if you see a product on their website, I would see where I could source it elsewhere or from the actual manufacturer as Outback Equipment are being deceptive in their practice, by taking your money, when they don't have a lot in stock.

I placed an order 6 weeks ago Only reply were busy well get back to you within 3 days Still waiting In the meantime the company have had the same product advertised as “Sale” at the same price ?? If they don’t have the product at least advise and give me an option to cancel and go elsewhere

Ordered almost a month ago and no updates. Doesn’t respond to email or phone calls. Trying to get a refund as I had to order elsewhere due to no updates and no product received!!!

I paid for express delivery and am still waiting for my order 5 days later and now they are going to take another 3 days to respond to my query about my order.
Very disappointing as I needed the parts urgently

Courtney helped me heaps through customer support

They take your funds and do not provide products and won’t answer calls or emails, DO NOT WASTE YOUR MONEY!!

They take your money, don’t have stock and product arrives two months after ordering. Wouldn’t recommend

Ordered cable over a month ago. Total was almost $300 including delivery. Not advised but clearly not held in stock. Not delivered yet and no notifications received to say it’s on its way. Be wary of this company. If, like me, you’re on a tight timeframe don’t bother. Find it in stock somewhere else. Very disappointed

Its been over 4 months waiting for an update to my order. The company has shut their phones down and i cannot get any information via email. I may as well have taken my money and thrown it into the wind. Unacceptable merchant practices and the worst communication and customer service around.

9 days and order still not dispatched. emailed and got no reply.

If you don't have it in stock do not mark it as in stock and expect customer to wait while you back order.

I would like to review my product but it has not arrived nor have I been advised of any progress. The phone number provided by the company tells you of delays please email them. After a long wait for no answer I did email and several days later still waiting for a reply. All I can say is don't use these guys if you want a product in the short term. I am sure they are advertising stock for sale they do not have on hand.

Quite honestly THE worst customer service via email, phone, AND in person I have ever encountered. Rediculous.

I ordered a compressor on 21 May because it was advertised as "Dispatch in 5 days."
Instead, 11 days later Outback Equipment admitted they were waiting on supplier stock, and two days after that confirmed the supplier ETA was late June—around six weeks after I placed my order.
What frustrated me most was what happened next.
On 1 June I sent them a screenshot showing the product page still advertised "Dispatch in 5 days." They replied, but the listing stayed unchanged.
On 4 June I raised it again. They replied again.
On 8 June I sent another screenshot. They replied again.
Only after that final exchange did they confirm the dispatch estimate had been updated.
The issue wasn't that the supplier was delayed. The issue was that I repeatedly brought the dispatch estimate to their attention, they acknowledged it each time, and it remained on the product page until after my final complaint. In my opinion, leaving it live after being shown repeatedly that it was inaccurate could only have served to mislead consumers into buying.
The advertised dispatch timeframe was why I bought from them, and because I relied on it I didn't have the compressor when I needed it.

4 stars, only because there was an issue with my package, but dealing with Courtney to fix the issue was a pleasurez made sure to touch base and give me updates. If not for Courtney rating may have been lower