Outback Equipment Recensioni 

Horrible service. 3 weeks have past and no shipping information, no response to email, noone picks up the phone, just a fancy answering machine.

Order placed 16/07/26. Emailed and was advised it would be dispatched 10/08/26. Nine days later still no confirmation of shipping. Tried calling multiple times and the recording advising you of long wait times cuts out after about 15 mins. The recording is set to always advise of long wait times no matter when you call. Dodgy as hell. DO NOT BUY FROM THIS COMPANY.

Made a purchase of approx $850 and so far have only received an email saying my order is being prepared.
Asked for a delivery date and no response to the email.
Get on the phone and waited for 20 minutes before giving up. Paid via PayPal so might launch a recovery.

Placed an order and heard nothing more. It appears they returned the money to my credit card 11 days later, but they never contacted me to say they had no intention of fulfilling my order.

Their phone never answered, and the email response is apparently 3 days.

I strongly recommend you avoid using this company.

Take care to note the delivery timeframe for anything you consider purchasing from this supplier. I have waited almost a month for a simple Andersen extension lead and a DO35 cap. Both very straightforward items, yet I still don’t have them four weeks after purchasing them.

Please don’t assume they carry stock or can access stock in a reasonable timeframe. If you need something quickly I suggest you look elsewhere.

Disappointed! After ordering I received a email confirmation about my order after 2 months it still hasn’t shipped and after 3 emails I have received nothing but silence do not but for outback equipment full stop!!!!!!!!!!

Appalling communication, 2 months still nothing received,zero updates,don't answer emails and takes over an hour to get through via phone.
Worst customer service I've ever found from an Australian company .
Steer clear.

Ordered equipment 3 weeks ago no shipping info wont respond to emails or calls, after seeing all the other reviews and them turning off commenting on their socials im not the first and wont be the last.

After 3 weeks waiting for a trickle charger solar panel contacted them. 3 quarter hour hold on phone and asked them when it would arrive. Told it wasn’t in stock and would send it as soon as they received it. Told them to cancel order and refund money as we were going on holidays. Immediately ordered same item online with BCF. Received it in 3 days $10 cheaper. Still waiting on refund after contacting them by email and long hold phone calls. Not holding my breath.

Ordered caravan spare part nearly a month ago and heard nothing. Not replying to emails. No update on order, still sitting in my account as paid.
Order #N1385795

Worst company I have ever dealt with ,
They
Have none of the 2 products i ordered they are all outsourced which they do not say on there website 5 weeks waiting for a piece of rope and a boat seat pole , 20 mins on phone weekly to be told it’s coming in but never does finally I gave up stress was to much I cancelled order now waiting for refund absolutely useless

We had problems calling the company to ask a couple of questions about products in our cart before checking out. Several phone calls unanswered & timed out. Sent an email also as we were travelling. We weren’t in the vincinty but made the decision to go visit the store to ask the questions we needed answered. We were met by a lovely lad Darcy who we explained the above issues we were having ( We didn’t complain just explained our disappointment) He mentioned staff shortages. As a result the product price had gone up. I had taken screenshots for the original cart & Darcy was able to see my cart. Retrospectively he honoured the original cart price & was most helpful, professional & friendly. We had a browse & ended up buying another item. The original product is high quality & we’re very happy. Thank you Darcy you are a credit to the company. Daryl & Chris.

Beware. I purchased a powerbank from these people. It was faulty. They refused to refund my money even after I sent the product back to them.

Deceptive website. Please read the "real" reviews and do not go by the star rating alone. Says "dispatch in 6 days" (or similar) but it seems they do not actually hold anything in stock and delivery can take weeks or months. Purchased an item 27th April. No order confirmation for 2 weeks so emailed them 9th May. Responded 13th May and told me "ETA into their warehouse is 25th May". Still no tracking number or shipping confirmation come 26th May so I email them again. They respond 1st June that "ETA into our warehouse is mid June". Hear nothing so I email them again on 16th June. They tell me "No ETA, but hoping stock to arrive mid July". I demand refund, which they say they will do. I had to chase them up again for that too and eventually got it 21 days later. Coincidentally, my wife also happened to buy a camping stove from them during this period. She eventually got it but took 4-5 weeks. It is clear they do not hold stock, advertise things they do not have, their "dispatch times" are deceiving at best, and I also strongly suspect many of their "user ratings" are AI 5-star generated reviews as they read very fake. I will certainly not be buying anything from these guys ever again.

The range of products and the prices are competitive, but you need to be careful, because their terms and conditions can sting you. I accidentally ordered the same thing twice. 100% my fault, but they wouldn’t simply cancel one order even though nothing had been dispatched. I had to take a store credit under their change of mind policy. I have ordered a couple of things from them now, and the wait times are very long. I won’t order from them again.

This is the second I've bought from outback.
1st was an electric trolling motor a few months agao ,and this time 2 battery boxes.
Both times the items were good quality, and delivered ipromptly ,looking forward to buy from again and will be the 1st place I look to buy from .thankyou again

Purchased from this company over 2 weeks ago and my product still hasn't been dispatched. They won't respond to my emails either. I wish I read trust pilot reviews before purchasing. DO NOT USE THIS COMPANY!!

Still waiting two months now They take 18 mins to answer their phone and advise they will follow up with enquiry After telling me weeks ago my item would be arriving to them 1/8/26 Today my email says mid August I’ve now advised I’m cancelling Winder how long that will take
Beware very poor service

They stated a 7 day dispatch time on their site, a month later I hadn't heard anything from them. They ignored emails, I had to threaten lodging consumer complaints to get a reply.

I'm currently fighting with them to get my refund back which they seem to be withholding for as long as possible.

Go elsewhere if you can, not trustworthy.

Appalling Service, no communication. Don't take the gamble and buy from this company. Still waiting on an order from 14th April it's now 30th July. Requested a refund 4 weeks ago, still not received. Disappointing when you try buy from an Aussie company and get messed around.