I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Leggi di più
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Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Leggi di più
🛑AVOID OTTO CAR Very poor customer service. Emails are ignored or not properly read, and the service is not professional at all. Renita from the PCN team has been particularly unhelpful and does not... Leggi di più
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Leggi di più
Dettagli dell'azienda
Informazioni su Otto Car
Scritti dall'azienda
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Scritti dall'azienda
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Informazioni di contatto
192 Goldhawk Rd, W12 9NS, London, Regno Unito
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bad service just like weflex
Bad service just like weflex
Client taken the car any inquiries asking for help reply late
Asking for holiday rent didn’t get back 3 days then payment is need to pay they wait till paid day then they won’t need to do rent holiday
Service bad
15 luglio 2026
Non scritta su invito
Risposta di Otto Car
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like the opportunity to look into this further and understand what happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you received great service from our team.
We’ll make sure your feedback is shared. Thanks for choosing Otto Car!
Had the greatest experience with Abu at…
Had the greatest experience with Abu at Otto car. He was very helpful through out. Cars were cleaned and charged. They catered for my every needs. Will highly recommend to visit the Streatham branch they are great.
22 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made sure everything was ready for you.
We appreciate the recommendation and will make sure your feedback is shared with the team at Streatham. Thanks for choosing Otto Car!
Paid out within 7 days
Dealt with an Insurance and Intervention Specialist named Josh S from start to end. I received a call on the day of the accident, and was kept informed the whole way. I was compensated for the repairs within 7 days which exceeded my expectations - 10/10 service. Thanks Josh.
17 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the fantastic review! We’re really pleased to hear you had such a positive experience and that our team was able to support you throughout the process and keep you updated.
Abdullah was very helpful and professional.
Abdullah was very helpful and professional, taken me through every steps carefully and made my experience wonderful. As a new driver I would definitely recommend this company.
17 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team was able to guide you through the process and make everything clear.
We appreciate the recommendation and wish you all the best on the road. Thanks for choosing Otto Car!
I am so pleased the the quality of…
I am so pleased the the quality of service I received from Mr Abdullah today. He was very kind, patient in listening, and very professional in customer service.
Kudo to him!
16 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team provided such a helpful and professional service.
We’ll make sure your kind words are shared with the team. Thanks for choosing Otto Car!
I came to Shepherd’s Bush today to hire…
I came to Shepherd’s Bush today to hire a vehicle and was welcomed by Ash, an excellent employee who provided outstanding customer service. He was ready to answer all my questions and was very friendly and knowledgeable. Thank you very much, Ash. You made the rental process easy, clear, and transparent.
16 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you had such a positive experience and that our team made the rental process easy and straightforward.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Do not get a car from here you have…
Do not get a car from here you have been warned. Customer service was ok 2 years ago now it’s completely non existent, you cart book repairs because no1 responds to your emails, you cart book holidays because no1 responds to them and they are just left pending while they keep saying you the invoice for that week you have booked off and you cart get them to book a service in on time. Stay well clear you have been warned
16 luglio 2026
Non scritta su invito
Risposta di Otto Car
We’re sorry to hear about your experience and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to discuss this with you and look into what has happened. Please email us at complaints@ottocar.co.uk with your details so our team can follow this up with you directly.
We look forward to hearing from you.
I had their car on rent to buy for…
My name is Elton Castagnetti,
I had their car on rent to buy for 3months,
They charge your account for something you didn’t do or haven’t used, awful customer service. The car was stolen, not my fault at all and they still charged me £1000 pounds excess , stay away from them ,terrible!
Now I’m out of pocket and mentally de stress.
15 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thanks for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had and understand that having a vehicle stolen can be a very stressful situation.
Unfortunately, as with most insurance policies, settling a theft claim does involve payment of the applicable insurance excess. This is a standard part of the process.
If you would like any further information regarding the claim or wish to escalate any concerns, please email complaints@ottocar.co.uk and our team will be happy to review this with you.
Abu and Travis were amazing they went…
Abu and Travis were amazing they went above and beyond staying late to help ensure I get an amazing car. They have set me up cleaned my car and ensured I was happy. This is elite service.
15 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the amazing review! We’re really pleased to hear you had such a great experience and that our team went above and beyond to make sure everything was sorted for you.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
I like the service and it is 10/10
15 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the great review! We’re really pleased to hear you’re happy with the service and appreciate the 10/10 rating.
Thanks for choosing Otto Car!
Thanks Joyita for today
Thanks Joyita for today; you’re spent more effort; Thank you
14 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the review! We’re really pleased to hear you had a positive experience and that our team went the extra mile to help.
We’ll make sure your feedback is shared with the team. Thanks for choosing Otto Car!
Masoom helpful tried sending documents…
Masoom helpful tried sending documents 3xs after difficulty accessing portal. Got it all sorted in the end. Thanks
13 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thanks for the review! We’re glad to hear our team was able to help get everything sorted after the issues accessing the portal.
We appreciate your patience and thanks for choosing Otto Car!
I want to say my thanks to member of…
I want to say my thanks to member of Otto Car’s staff Ash for his professional approach in customer oriented service related to establishing rent to buy car hire agreement and all questions connected with that.
9 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and customer focused support throughout the process.
Providing clear guidance and helping our customers with any questions they have is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
OTTO FAMILY
The Team in Shepherd’s Bush were top tier … who were extremely busy at the time but helped me get into a car. I will always be returning to the Otto family. Customer service from Harris and Reuben was excellent.
9 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a fantastic review ❤️
We're delighted to hear that you had such a positive experience with the team. Providing a welcoming and helpful service is something we take great pride in.
We really appreciate your kind words and are pleased to welcome you to the Otto family. Thank you for choosing Otto Car and we look forward to supporting you on your journey. ❤️
Wonderful service was done by Abdullah
8 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received wonderful service and appreciate you sharing your feedback with us.
Thank you for choosing Otto Car. We look forward to supporting you again in the future.
Great expression and he helped me
Great expression and he helped me
Abdullah great guy.
7 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience and that our team was able to provide helpful support. Providing excellent customer service and making sure our customers feel looked after is something we always aim for.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdullah was very nice and easy
7 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and found our team to be helpful and easy to deal with. Providing a friendly and straightforward service is something we always aim for.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service efficient. Providing a smooth and straightforward experience for our customers is something we always aim to deliver.
Thank you for choosing Otto Car. We appreciate your feedback and look forward to supporting you again in the future.
Ash was very helpful
Ash was attentive to details in explanation, very helpful in answering questions. Took care of everything. I am very happy with his service!!
6 luglio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received helpful and attentive support from our team. Providing clear explanations and making sure our customers feel confident throughout the process is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
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