Friendly and helpful customer service. Shout outs to Dalia (Hendon branch) and Mark (Shepherd’s Bush branch) who sorted me out and made sure I had everything I needed before starting my first journey... Leggi di più
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Shockingly poor service. I booked a vehicle online on Monday, having been told that it is a 48 hour service. Today (Thursday) I have no idea where the vehicle is and when it will be ready, despite m... Leggi di più
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I cannot thank the team enough for their support after a very difficult situation. My car was stolen, but the team managed to locate it and quickly refitted the immobilizer to ensure it was secure... Leggi di più
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I am with Otto since 1 year. They are very good in service always very friendly. Recently i returned a car and process was very smooth and straightforward And that was because of MR Ash. He is... Leggi di più
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Dettagli dell'azienda
Informazioni su Otto Car
Scritti dall'azienda
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Scritti dall'azienda
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Informazioni di contatto
192 Goldhawk Rd, W12 9NS, London, Regno Unito
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,5
Eccellente
2319 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Mark B
Mark B. at the Shepherd’s Bush branch of Ottocar is an absolute credit to the company. My recent interaction to sort out a rental car was swift and efficient.
He also helped me with an issue I had with my parking permit which was totally above and beyond. Legend.
27 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are really pleased to hear that you had a swift and efficient experience when arranging your rental car and that the support provided went above and beyond to help resolve your parking permit issue. It is great to know you received such a positive level of service.
We really appreciate you taking the time to share this. If you need anything further, please do not hesitate to get in touch.
I just wanted to say thank you to…
I just wanted to say thank you to jahsiah for being really nice and helping me into my Rent to buy. My previous car was stolen under weflex so i was very hesitant about getting another car, but speaking to jahsiah changed my mind. I now see why Otto is so highly recommended. They have great customer service. Thanks again
9 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are very pleased to hear that you had a positive experience and that the team were able to support you through the process. We are especially glad you felt reassured and comfortable moving forward after what must have been a very difficult situation.
It is great to know you now see why we are so highly recommended and that you are happy with the level of customer service received.
We really appreciate you taking the time to share this and wish you all the best moving forward.
Risposta di Otto Car
Thank you for your feedback, Mustafa.
We are pleased to hear you found our service very helpful. We really appreciate you taking the time to share your experience.
If you need any further assistance, please do not hesitate to get in touch.
It good customer care mr Daniel he…
It good customer care mr Daniel he welcome man
9 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Abdirahman.
We are pleased to hear that you received good customer care and felt welcomed by the team. It is always great to know our staff are making a positive impression.
We really appreciate you taking the time to share this. If you need any further assistance, please do not hesitate to get in touch.
It was really simple to get a car
It was really simple to get a car. My zone Manager Andrew Parker, made everything super easy and super quick. Highly recommended.
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear that the process of getting a car was simple and that everything was made easy and quick for you. It is great to know you had such a positive experience with the support provided.
We really appreciate you taking the time to share this and will pass your comments on to the team. If you need anything further, please do not hesitate to get in touch.
I would like to say Thank you for …
I would like to say Thank you for Vasant.
This man really helpful and competent.
Great Service 👍 👌.
3 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear that you received great service and that our team member was helpful and competent in assisting you. It is always great to know when our customers have a positive experience.
We really appreciate you taking the time to share this and will pass your comments on. If you need anything further, please do not hesitate to get in touch.
Thanks otto car specially KAFIL…
Very Satisfied from otto car team and specially KAFIL MIRZA .. he is very helpful person every time.. he helped me sort out payment freeze. Mainly i had communication problem.because of m not native of england . he explained everything in my language.. m very happy from kafil mirza.. appreciate his work.. thanks otto car team and kafil mirza bro..
2 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are really pleased to hear that you are very satisfied with the support you received and that the team was able to assist you clearly and effectively, especially in helping to explain everything in a way that was easy to understand.
We really appreciate you taking the time to share your experience. If there is anything further we can help you with, please do not hesitate to get in touch.
Kafil from otto car he was very helpful…
Kafil from otto car he was very helpful really appreciate
2 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Farrukh.
We are pleased to hear that you received very helpful support and had a positive experience with our team. It is always great to know our staff are able to assist effectively.
We really appreciate you taking the time to share this. If there is anything further we can help you with, please do not hesitate to get in touch.
Jahsiah good customer service…
Jahsiah good customer service experience. Very helpful
1 aprile 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Olukunmi.
We are pleased to hear that you had a good customer service experience and that Jahsiah was very helpful. It is always great to receive positive comments about our team.
We will be sure to pass your feedback on. If you need any further assistance, please do not hesitate to get in touch.
Daniel has been very professional and…
Daniel has been very professional and helpful. As a new driver to private hire, I came with lots of questions to ask but Otto has been very supportive and helpful. I highly recommend the service from Otto to who ever is looking to hire a vehicle that PCO ready.
1 aprile 2026
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Risposta di Otto Car
Thank you for your kind feedback, Navindra.
We are pleased to hear that Daniel was professional and helpful and that you have found our team supportive as a new private hire driver. It is great to know we were able to assist you and answer your questions throughout the process.
We really appreciate your recommendation and will be sure to pass your comments on to Daniel and the wider team. If you need anything further, please do not hesitate to get in touch.
Hendon was great
Hendon was great. My car is in for repair.i had issues with my documents and I went into Dulwich today and travis is So quick and knows uber system very well. He help me get live on uber. Thank you Dulwich and Travis
1 aprile 2026
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Risposta di Otto Car
Thank you for your feedback, Saleh.
We are pleased to hear that you had a positive experience at our Hendon and Dulwich hubs and that Travis was able to assist you quickly and get you live on Uber despite the issues with your documents. It is great to know the team were able to support you effectively during your visit.
We will be sure to pass your comments on to the teams involved. If you need anything further, please do not hesitate to get in touch.
The easy access, knowledgeable and helpful staff, would recommend for renting or buy to rent
The easy access to the correct department, help to resolve issues quickly.
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback, Yunus.
We are pleased to hear that you found our team knowledgeable and helpful, and that you were able to access the correct department easily to resolve your issue quickly. It is great to know you would recommend us for renting or buy to rent.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Hi I have a very good experience from…
Hi I have a very good experience from the staff especially Mr Kafil Mirza he resolved my issue pretty straightforward thank you very much 🙏
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your kind feedback.
We are really pleased to hear that you had a very good experience with our team and that Kafil was able to resolve your issue quickly and straightforwardly.
We will be sure to pass your comments on to him. If you need any further assistance, please do not hesitate to get in touch.
They're good and customer service good…
They're good and customer service good but money wise is not too good
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear that you are happy with the customer service you have received. We do understand your comments regarding costs and appreciate that this is an important factor.
Our pricing reflects the services, support and flexibility included within our agreements, however we are always reviewing this to ensure we remain fair and competitive.
If you would like us to review your account or discuss your agreement in more detail, please do not hesitate to get in touch and we will be happy to assist.
I would have to say this is the worst…
I would have to say this is the worst company I’ve ever dealt with. In my experience, they were extremely dishonest and, at times, came across as outright bullies.
After a non-fault accident, they put me through one of the most difficult periods of my life, seemingly prioritising their own profit over my livelihood. Although they recovered the full value of the car from the third party, I was left without a vehicle, unable to work, and without any income for over three months, placing me in a very vulnerable position.
To make matters worse, I felt pressured into continuing the same contract and repurchasing my salvage vehicle (Category S) at a price comparable to a new car. The vehicle subsequently failed its safety certification and was not fit for use as a private hire vehicle.
Overall, I found the situation completely unfair and deeply inconsiderate. I would strongly advise others to think carefully before choosing this company.
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are really pleased that we were able to resolve this matter for you and get you back into a like-for-like vehicle. We understand how difficult the situation was and hope that your experience following this resolution has been a much more positive one.
As things have now been addressed, we would really appreciate it if you could consider updating your review to reflect the current circumstances.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Thank you Masum was very good … just…
Thank you Masum was very good … just spoke with Masum he did his job very quickly…. That’s helped me lot …..
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your kind feedback, Syed.
We are glad to hear that Masum was able to assist you quickly and efficiently. It is great to know that the support provided was helpful and made a positive difference to your experience.
We will be sure to pass your comments on to Masum. If there is anything further we can help with, please do not hesitate to get in touch.
The phone conversation was helpful
The phone conversation was helpful. Direct to point.
31 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are pleased to hear that you found the phone conversation helpful and that the support provided was clear and to the point. We always aim to deliver straightforward and efficient service.
If there is anything further we can assist you with, please do not hesitate to get in touch.
I was a customer for 6 years
I was a customer for 6 years. I sold my car 6 months but they didn't give me service history. They promised me to send by post then I contacted several times but never get me back. The buyer keep contacting me for service history but I haven’t got it yet. Your service was getting poor day by day that's why I moved to another company.
6 ottobre 2025
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback. We are sorry to hear about your experience.
Unfortunately, we have been unable to identify your account based on the information provided in this review. We have previously requested further details but have not received a response.
Please could you email complaints@ottocar.co.uk
with your full name, vehicle registration number and a brief outline of your query. This will allow us to locate your account, investigate the matter thoroughly and work towards a resolution as quickly as possible.
Kieron good guy n very professional
Kieron good guy n very professional
Good customer service
Am happy
30 marzo 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback! We’re glad to hear you found our team professional and that you’re happy with the service. We really appreciate you sharing your experience.
Risposta di Otto Car
Thank you for your feedback! We’re thrilled to hear you had a fantastic experience with our team. We really appreciate you taking the time to share your experience.
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